Supervisory Management Test Questions
Course Introduction
Supervisory Management introduces students to the fundamental concepts and responsibilities of first-line management within an organizational setting. The course explores the roles of supervisors in planning, organizing, leading, and controlling workplace activities to achieve departmental and organizational goals. Emphasis is placed on the development of communication, motivation, decision-making, and conflict resolution skills, as well as understanding the legal and ethical aspects of supervision. Through case studies, discussions, and practical exercises, students gain insights into effective leadership styles, managing diverse teams, fostering employee performance, and adapting to change in a dynamic business environment.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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18 Chapters
2471 Verified Questions
2471 Flashcards
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Chapter 1: Managing
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Sample Questions
Q1) The planning function can be described as delivering strategic value.
A)True
B)False Answer: True
Q2) Which of the following roles,as defined by Mintzberg is a decisional role?
A)Spokesperson
B)Liaison
C)Leader
D)Negotiator
E)Monitor Answer: D
Q3) Which of the following is a recommendation for forging a successful career?
A)Be a specialist.
B)Be self-reliant
C)Be a generalist.
D)Actively manage your relationship with your organization.
E)All of the above are recommendations for forging a successful career. Answer: E
Q4) Differentiate between the various management levels in an organization. Answer: Answers will vary.
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Chapter 2: The External Environment and Organizational Culture
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140 Flashcards
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Sample Questions
Q1) A substitute for a company's offering is a potential opportunity. A)True
B)False Answer: False
Q2) Regulatory agencies set rules but do not have the power to investigate company practices nor take legal action to ensure compliance with the law.
A)True
B)False Answer: False
Q3) Porter's Model for competitive analysis is one example of analyzing the competitive environment for adapting to and even influencing the nature of competition.
A)True
B)False Answer: True
Q4) Equipment is an example of an input to an organization.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managerial Decision Making
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) The state that exists when the probability of success is less than 100 percent and losses may occur is
A)uncertainty.
B)probability analysis.
C)certainty.
D)policy formulation.
E)risk.
Answer: E
Q2) __________ are those decisions encountered and made before,having objectively correct answers,and solvable by using simple rules,policies,or numerical computations.
A)Structured decisions
B)Unstructured decisions
C)Structured procedures
D)Nonprogrammed decisions
E)Programmed decisions
Answer: E
Q3) Describe the elements of an effective crisis management plan. Answer: Answers will vary.
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Page 5
Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Strategic management involves managers from all parts of the organization in the formulations and implementation of strategic goals and strategies.
A)True
B)False
Q2) An organization's strategic and tactical plans must be based upon the original operational plans.
A)True B)False
Q3) When using scenario planning,a different contingency plan is attached to each scenario.
A)True
B)False
Q4) Strategic goals evolve from an organization's A)suppliers.
B)customers.
C)tactical plans.
D)mission and vision.
E)competitors.
Q5) Define a strategy map and explain the purpose and various pieces of it.
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Chapter 5: Ethics and Corporate Responsibility
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Sample Questions
Q1) A system of rules that governs the ordering of values is referred to as A)DFE.
B)ethics.
C)corporate legitimacy.
D)justice.
E)the legal system.
Q2) Option 3 employs which ethical approach?
A)Universalism
B)Egoism
C)Utilitarianism
D)Relativism
E)Virtue ethics
Q3) Ethics is the system of rules that governs the ordering of values.
A)True
B)False
Q4) Business ethics comprises the moral principles and standards that guide behavior in the world of business.
A)True
B)False
Q5) Explain the process for ethical decision making described in your text.
Page 7
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Chapter 6: International Management
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Sample
Questions
Q1) Transnational companies are companies that produce products in one country and export these products to many overseas countries.
A)True
B)False
Q2) To be competitive in a global economy,Europeans must increase their level of
A)population density.
B)productivity.
C)espionage activity.
D)philanthropic contributions.
E)wealth.
Q3) Exporting,licensing,franchising,joint ventures and wholly owned subsidiaries are all methods of
A)extracting consumers on a global scale.
B)operating transnationally.
C)entering overseas markets.
D)optimizing global profit.
E)reducing costs.
Q4) NAFTA has had an immediate and negative effect on the U.S.automobile industry. A)True
B)False
Page 8
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) Start-ups have at least two major liabilities: being new and growing too fast.
A)True
B)False
Q2) Working at Microsoft,Rohan has created a new venture based solely on his idea and Microsoft's proprietary technology.Rohan can be described as a(n)
A)intrapreneur.
B)independent entrepreneur.
C)spin-off employee.
D)venture capitalist.
E)franchisee.
Q3) Legitimacy is people's judgment of a company's acceptance,appropriateness,and desirability,generally stemming from company goals and methods that are consistent with societal values.
A)True
B)False
Q4) Discuss the Entrepreneurial Strategy Matrix,including the characteristics of each cell.Provide an example of a business that would be located in each cell,and explain the usefulness of the model to entrepreneurs.
Q5) Why would an individual want to become an entrepreneur? Explain.
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Chapter 8: Organization Structure
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Sample
Questions
Q1) The legitimate right to make decisions and to tell other people what to do is referred to as
A)accountability.
B)delegation.
C)specialization.
D)responsibility.
E)authority.
Q2) Coordination by plan deals with exact rules and procedures that spell out what needs to be done and how.
A)True
B)False
Q3) The unity-of-command principle states that a person should have multiple managers who lead together,giving subordinates the same unified message.
A)True
B)False
Q4) Describe the optimal span of control and the conditions under which it should be narrow.
Q5) Define "authority" and explain the three components of top management that have formal position authority.
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Which of the following is a characteristic of very large organizations?
A)They tend to be more organic.
B)Levels are added to keep spans of control from becoming too small.
C)Jobs are more specialized.
D)Rules,procedures and paperwork are unnecessary.
E)The organization is easy to control because of the organizational structure used.
Q2) Total quality management is a way of managing in which everyone is committed to the continuous improvement of his or her part of the operation.
A)True
B)False
Q3) A(n)__________ is a formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
A)partnership
B)organizational alliance
C)network organization
D)cluster organization
E)strategic alliance
Q4) Compare the three types of technology configurations.Give an example of each.
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Chapter 10: Human Resources Management
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154 Verified Questions
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Sample Questions
Q1) A needs assessment is an analysis identifying the jobs,people,and departments for which training is necessary.
A)True
B)False
Q2) The preemployment selection tool most often used by Fortune 1000 companies is
A)drug test
B)reference check
C)employment verification
D)criminal records check
E)credit history
Q3) Behavioral appraisals are superior to trait appraisals because behavioral appraisals
A)focus more on observable aspects of performance.
B)are less expensive.
C)do not require a consultant.
D)focus on nonspecific behaviors.
E)involve subjective judgment.
Q4) The system of relations between workers and management is called team relations.
A)True
B)False
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Chapter 11: Managing the Diverse Workforce
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130 Flashcards
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Sample Questions
Q1) Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called
A)mentors.
B)managerial leaders.
C)support groups.
D)system accommodators.
E)none of the above
Q2) The human resources director at Custom Eyes,Inc.(CEI)was instructed to provide data on the number of minorities working for CEI,their positions within the company and the date that each was hired.It would appear that CEI is attempting to
A)gain the support to top management toward diversity.
B)supply diversity data to government agencies.
C)conduct an organizational assessment.
D)develop their minority employees.
E)provide awareness training to the human resources department.
Q3) Briefly explain why employers usually do not hire people with disabilities.To argue against this attitude,give a few reasons why disabled employees should be hired.
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Chapter 12: Leadership
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166 Flashcards
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Sample Questions
Q1) All five sources of power are potentially important,but of course those bosses who have high legitimate power get the best performance from their employees.
A)True
B)False
Q2) List and explain the five sources of power explained in your text.Give an example of each.
Q3) Transactional leadership approaches may be more effective for collectivists than for individualists.
A)True
B)False
Q4) Strategic leadership refers to behaviors that give purpose and meaning to an organization.
A)True
B)False
Q5) Leaders serve people best when they help others become better contributors to organizations.
A)True
B)False
Q6) Compare transformational and transactional leadership.Provide examples of each.
Page 14
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Goal-setting theory states that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.
A)True
B)False
Q2) Which of the following prescriptions for effectively motivating high performance is suggested by Michael LeBoeuf?
A)Conform to the majority opinion.
B)Complicate solutions to account for every outcome.
C)Focus on quantity to create volume.
D)Use quick fixes so that stock price won't suffer.
E)Be quietly effective rather than the "squeaky wheel."
Q3) The general goal of Quality of Work Life programs is to
A)lower absenteeism.
B)attract employees.
C)satisfy the full range of employee needs.
D)improve working conditions.
E)provide socialization opportunities.
Q4) Describe the characteristics of goals that most effectively motivate people.
Q5) Discuss how employees assess and,if necessary restore,equity.
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Chapter 14: Team-Work
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Sample Questions
Q1) Which of the following types of teams is the most autonomous?
A)Self-managing teams
B)Quality circles
C)Semiautonomous work group
D)High-performance work teams
E)Self-designing teams
Q2) A useful strategy for optimizing the results of conflict among groups is to
A)attempt to force the superior group's position.
B)de-emphasize the disagreement between the groups involved.
C)invoke superordinate goals.
D)use a mediator.
E)ask HR specialists to help.
Q3) At the point of the club's initial meeting,which stage of group formation would you use to describe their status?
A)Declining
B)Storming
C)Forming
D)Performing
E)Norming
Q4) Explain at least four ways that teams can help organizations.
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) The memos and reports that a manager receives are examples of which communication channel?
A)Non-verbal
B)Oral
C)Written
D)Electronic
E)One-way
Q2) In this situation,if Burt is ignoring some of the information sent by Andrea,it would be an example of A)perception.
B)filtering.
C)comprehension problems.
D)media richness.
E)persuasiveness.
Q3) Errors can occur in all stages of the communication process.
A)True
B)False
Q4) Effective coaching requires honesty,calmness,and supportiveness.
A)True
B)False
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Chapter 16: Managerial Control
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Sample Questions
Q1) The use of rules,regulations and authority to guide performance is referred to as A)clan control.
B)bureaucratic control.
C)market control.
D)concurrent control.
E)feedback control.
Q2) Because ratios usually are expressed in compressed time horizons,they often cause management myopia.
A)True
B)False
Q3) A control system cannot be effective without consideration of how people will react to it.
A)True
B)False
Q4) In today's more complex organizations,the budget process is much more likely to be top-down.
A)True
B)False
Q5) Describe feed forward,feedback and concurrent control.Give an example of each.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) The exploding growth in piracy or fakery of patented pharmaceuticals,software,and other products has added new barriers to economic viability.
A)True
B)False
Q2) Which group of adopters of a new technology is critical to the technology's success?
A)Early adopters
B)Late majority
C)Innovators
D)Early majority
E)Laggards
Q3) Identify and explain the three key roles that people may play within an organization to acquire/develop technology.Give an example of each of the three roles.
Q4) Firms that are not technology-oriented must develop new competencies in order to survive.
A)True
B)False
Q5) List and explain the six rules for an innovative corporate culture as developed by 3M.
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Page 19
Chapter 18: Creating and Managing Change
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Sample Questions
Q1) Continuous learning is a vital route to renewable competitive advantage.
A)True
B)False
Q2) Becoming world class applies only to the private sector.
A)True
B)False
Q3) Striving for world-class excellence is essential to survival and success in today's intensely competitive business world.
A)True
B)False
Q4) Total organization change involves introducing and sustaining multiple policies,practices and procedures across multiple units and levels.
A)True
B)False
Q5) General reasons for resistance to change are inertia,timing,surprise and peer pressure.
A)True B)False
Q6) Explain what it takes to be a change agent within the organization context.
Page 20
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