Supervisory Management Solved
Exam Questions
Course Introduction
Supervisory Management focuses on the essential skills and knowledge required for effective supervision in contemporary organizations. The course covers principles of management, leadership styles, motivation, team building, communication, conflict resolution, performance evaluation, and decision-making processes. Students will explore the role of a supervisor in planning, organizing, leading, and controlling resources to achieve organizational goals. Emphasis is placed on developing practical strategies for managing people and processes, navigating workplace challenges, and fostering a positive work environment. By the end of the course, learners will be equipped to apply supervisory techniques and best practices in diverse professional settings.
Recommended Textbook
MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) Jerry, the recruitment manager at Randents Inc., reviews the performance of his team members on a monthly basis. Based on the results of his monthly reviews, he decides to conduct daily reviews to analyze the performance of members who do not achieve their monthly targets. In the context of management functions, Jerry's action exemplifies _____.
A) organizing
B) planning
C) leading
D) controlling
Answer: D
Q2) After graduating with a bachelor's degree in Psychology, Eva decided to look out for a job as a counselor in an academic institution because she strongly believed that she was a good listener and that she was good at encouraging others to express their thoughts and feelings. In this scenario, Eva believed that she possessed the requisite _____ to be a counselor.
A) human skills
B) planning skills
C) motivational skills
D) conceptual skills
Answer: A
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Page 3
Chapter 2: The History of Management
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110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/41993
Sample Questions
Q1) The sales department of Trade Fort was short of employees, and the marketing department was short of funds for one of its new projects. Both teams came to an agreement in which the sales department lent funds to the marketing team and some members of the marketing team helped the sales team with its project. Both teams managed to get close to their requirements but not meet them entirely. Which of the following concepts does this scenario illustrate?
A) Domination
B) Compromise
C) Despotism
D) Repression
Answer: B
Q2) Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.
A) rate buster
B) soldier
C) bureaucrat
D) opinion leader
Answer: A
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4
Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/41994
Sample Questions
Q1) Which of the following exemplifies a political/legal trend in the general organizational environments?
A) Scarcity of medical equipment suppliers
B) Recruitment of highly skilled nurses
C) Regulations concerning the disposal of biological wastes
D) High attrition rate of the medical staff
Answer: C
Q2) In the context of environmental complexity, a(n)__________is an environment with few environmental factors.
A) punctuated environment
B) simple environment
C) equilibrium environment
D) uncertain environment
Answer: B
Q3) Managers often do a poor job of identifying potential competitors because they tend to focus on only two or three well-known competitors with similar goals and resources.
A)True
B)False
Answer: True
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Chapter 4: Ethics and Social Responsibility
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101 Verified Questions
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Source URL: https://quizplus.com/quiz/41995
Sample Questions
Q1) Maria is known to bully her coworkers by verbally abusing and screaming at them when they don't do as she says. In the context of workplace deviance, this is an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q2) __________is a company's social responsibility to make a profit by producing a valued product or service.
A) Discretionary responsibility
B) Ethical responsibility
C) Legal responsibility
D) Economic responsibility
Q3) Jim&Jenny Inc., an investment service firm, regularly donates to nonprofit organizations for various social causes and events. This scenario illustrates that the company is fulfilling its _____.
A) discretionary responsibility
B) legal responsibility
C) ethical responsibility
D) economic responsibility
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Chapter 5: Planning and Decision Making
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41996
Sample Questions
Q1) The senior managers of Clockence, a clock manufacturing company, have a disagreement about the quantity of inventory to be allotted to each production team. Each of them views the problem differently, but they are willing to discuss it and arrive at the best possible solution. In this scenario, the conflict among the senior managers at Clockence best exemplifies _____.
A) a-type conflict
B) affective conflict
C) c-type conflict
D) channel conflict
Q2) The team leaders in the production department at Virginiastalk, an automobile manufacturer, follow standing plans that specify the detailed steps they are expected to follow when an export order gets canceled. Given this information, the standing plans in this scenario can be referred to as _____.
A) artifacts
B) prototypes
C) heuristics
D) procedures
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Page 7
Chapter 6: Organizational Strategy
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41997
Sample
Questions
Q1) A__________is the positioning strategy of using cost leadership or differentiation to produce a specialized product or service for a limited, specially targeted group of customers in a particular geographic region or market segment.
A) focus strategy
B) retrenchment strategy
C) growth strategy
D) portfolio strategy
Q2) TagWear, a company that manufactures shoes, offers customized lightweight and durable shoes in different colors and sizes to compete with its rival company's shoes. In this scenario, which of the following strategies is TagWear using to reduce its rival's market share?
A) A response strategy
B) An attack strategy
C) A recovery strategy
D) An acquisition strategy
Q3) Focus strategies typically work in saturated markets that competitors have large market shares or have complete monopoly in.
A)True
B)False
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Page 8
Chapter 7: Innovation and Change
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41998
Sample
Questions
Q1) Waltert, a cell phone manufacturer, has been the market leader in the country of Besmagia ever since cell phones were introduced in the country. None of the other domestic or foreign cell phone brands have been able to match the high quality and low price that Waltert's products offer. In the context of innovation streams, Waltert most likely has a _____.
A) fixed working capital
B) distinctive competence
C) fiduciary responsibility
D) matrix organization structure
Q2) Lemsey Corp. specializes in creating computer software. It has been working on an antivirus software that doesn't need regular updates and has the most comprehensive virus database in the market. This software is being tested for design, function, and reliability. In the context of the experiential approach to innovation, the antivirus is a
A) product prototype
B) low-feasibility product
C) customized product
D) dominant design
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Chapter 8: Global Management
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101 Verified Questions
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Source URL: https://quizplus.com/quiz/41999
Sample Questions
Q1) Rinsen Corp., a U.S.-based firm, is allowing Blink Traders, a firm based in Ireland, to conduct Rinsen's business in its country. Rinsen Corp. is going to provide training, equipment, and advertising assistance to Blink Traders for initial fee plus royalties. This form of global business is an example of a _____.
A) wholly owned affiliate
B) conglomerate
C) franchise
D) joint venture
Q2) _____ is the degree to which societies believe that a person should be self-sufficient.
A) Egoism
B) Dynamism
C) Moralism
D) Individualism
Q3) _____ are specific limits on the number or volume of imported products.
A) Tariffs
B) Quotas
C) Subsidies
D) Embargoes
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Page 10
Chapter 9: Designing Adaptive Organizations
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103 Verified Questions
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Source URL: https://quizplus.com/quiz/42000
Sample Questions
Q1) Which of the following is an advantage of decentralization?
A) It prevents the confusion that might arise when an employee receives conflicting commands from two different bosses.
B) It helps a company respond to the demands of different markets, especially when the company sells in different countries.
C) It develops employee capabilities throughout a company and leads to faster decision making and more satisfied customers and employees.
D) It attempts to overcome the disadvantages of job specialization by periodically moving workers from one specialized job to another to give them more variety and the opportunity to use different skills.
Q2) Which of the following is a disadvantage of modular organizations?
A) They cost significantly more to run than traditional organizations.
B) They are characterized by a loss of control that occurs when key business activities are outsourced to other companies.
C) They are slow because members cannot combine their efforts to meet customers' needs.
D) They are unstable and have temporary relationships in a network alliance.
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Chapter 10: Managing Teams
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Source URL: https://quizplus.com/quiz/42001
Sample Questions
Q1) __________means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.
A) Social loafing
B) Bureaucratic immunity
C) Structural accommodation
D) Minority domination
Q2) Identify a true statement about team norms.
A) They often allow flexibility in terms of job performance.
B) They are rules that are formally signed and agreed upon by team members.
C) They often lead to stronger organizational commitment.
D) They indicate the extent to which team members are attracted to a team.
Q3) __________represents the variances or differences in ability, experience, personality, or any other factor on a team.
A) Team equity
B) Team autonomy
C) Team synergy
D) Team diversity
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Chapter 11: Managing Human Resource Systems
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123 Flashcards
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Sample Questions
Q1) A female worker is working late hours at her office. Her manager approaches her on the pretext of inquiring about work updates. He casually turns the conversation into a personal one and starts touching her and making explicit remarks about her body. The female worker reacts furiously and tells the manager that she is going to take this issue to the human resources department. The manager feels intimidated and threatens her that if she files any complaints, her appraisal will be affected. This case is an example of
A) structural accommodation
B) disparate treatment
C) adverse impact
D) quid pro quo sexual harassment
Q2) At Rogopt, a multinational e-commerce site, the human resources department sends out emails to all its branches whenever there are any job openings in the company's headquarters. In this scenario, Rogopt is engaged in _____.
A) validation
B) internal recruiting
C) structural accommodation
D) downsizing
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42003
Sample Questions
Q1) The access and legitimacy paradigm focuses on:
A) equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the equal employment opportunity laws.
B) integrating deep-level diversity differences, such as personality, attitudes, beliefs, and values, into the actual work of an organization.
C) bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.
D) the acceptance and celebration of differences to ensure that the diversity within a company matches the diversity found among primary stakeholders.
Q2) According to research results, older workers are more likely to use drugs and alcohol at work.
A)True
B)False
Q3) Affirmative action programs guarantee workplace diversity.
A)True
B)False
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Page 14
Chapter 13: Motivation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42004
Sample Questions
Q1) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
Q2) Gordon, a bookings coordinator at a leading television channel, has been effectively supporting the work of the post-production personnel in the company. He believes that his efforts would make him eligible for promotion next year. Which of the following theories of motivation does this scenario best illustrate?
A) McClelland's Learned Needs Theory
B) Equity theory
C) Alderfer's ERG Theory
D) Expectancy theory
Q3) Edwin has been working as a commissioning editor in a publishing firm for the past two years. To reward him for his excellent performance, the company promotes him to the position of head editor. This scenario best illustrates a(n) _____.
A) monetary reward
B) extrinsic reward
C) natural reward
D) actualization reward
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15
Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) Which of the following statements exemplifies Fiedler's contingency theory?
A) Assigning a manager to lead a team of employees whose performances have been below average and expecting him to influence the team
B) Expecting a person who does not have commendable teaching skills to acquire the skills and become a good teacher
C) Assigning a customer service manager position to a person who has exceptional skills in interacting with customers
D) Expecting a person who leads a software firm and has excellent technical skills to lead a non-technical firm with equal effectiveness
Q2) Which of the following statements describes Fiedler's contingency theory?
A) Leaders can influence followers in highly unfavorable situations.
B) Leaders must be matched to a situation that fits their leadership style.
C) Leaders are capable of adapting their leadership styles to fit the demands of different situations.
D) Leaders can increase subordinate satisfaction and performance by clarifying the paths to goals.
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Chapter 15: Managing Communication
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) Nonverbal communication is not informative.
A)True
B)False
Q2) Miwa Fabrics, a textile company, wants to use environmental-friendly methods to extract cotton. The owner of the company distributes a handbook to the factory workers, which contains details about the handling of the new extraction equipment and machinery. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication
Q3) A__________is an informal communication network that involves numerous people sharing information with a few of their friends, leading to the shared information flowing freely and quickly through the organization.
A) gossip chain
B) cluster chain
C) wheel network
D) circle network
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Page 17
Chapter 16: Control
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/42007
Sample Questions
Q1) Which of the following statements is true of feedforward control?
A) It is also known as concurrent control.
B) It is a mechanism for gathering information about performance deficiencies after they occur.
C) It represents the extent to which it is possible to implement each step in the control process.
D) It provides information about performance deficiencies by monitoring inputs rather than outputs.
Q2) Arthur, the managing director of Wall Blues Consultancy, wants to know his company's financial position two years ago. Which of the following tools can provide him this information?
A) Cash flow statements
B) Income statements
C) Balance sheets
D) Financial ratios
Q3) Standards can be determined by listening to customers' comments and complaints.
A)True
B)False
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Chapter 17: Managing Information
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42008
Sample Questions
Q1) _____ usually begins with the user telling the data mining software to look and test for specific patterns and relationships in a data set.
A) Undirected data mining
B) Descriptive data mining
C) Supervised data mining
D) Unsupervised data mining
Q2) JED Corp., an e-commerce company, has created a network that supports its supply chain management system. The network provides the company's suppliers with secure access to critical trading partner information and facilitates trading partner automation. In this scenario, the network created by JED Corp. is an example of a(n) _____.
A) extranet
B) corporate portal
C) intranet
D) executive information system
Q3) Data and information are the same as knowledge.
A)True
B)False
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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104 Flashcards
Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) Pathos Solutions, a technology solution company, recently became an ISO 14000-certified company. Based on this information, which of the following statements is true of Pathos Solutions?
A) It manages, monitors, and minimizes the harmful effects of the company on the environment.
B) It achieves consistency in quality management and quality assurance in the company.
C) It assures the management of security for all printing processes in the company.
D) It overlooks the occupational health and safety of management systems in the company.
Q2) The lowest degree of processing occurs in _____.
A) assemble-to-order operations
B) make-to-order operations
C) assemble-to-batch operations
D) make-to-stock operations
Q3) Economic order quantity (EOQ) formulas are intended for use with dependent demand systems.
A)True
B)False
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