Supervisory Management Exam Review
Course Introduction
Supervisory Management introduces students to the principles and practices essential for effective front-line management within organizations. The course covers key topics such as the roles and responsibilities of supervisors, communication strategies, team building, motivation techniques, decision-making, conflict resolution, and performance management. Emphasis is placed on developing practical skills necessary to lead, guide, and support employees, as well as understanding how supervisors function as a crucial link between management and staff. Through case studies and real-world examples, students learn foundational tools for supervising diverse teams and cultivating a positive workplace environment.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
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17 Chapters
1700 Verified Questions
1700 Flashcards
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60663
Sample Questions
Q1) Monitoring performance and making needed corrections is termed as the management function of:
A) leading.
B) planning.
C) staffing.
D) controlling.
Answer: D
Q2) A company can hire a recent college graduate as a supervisor if that person demonstrates leadership potential or a specialized skill that will help in the position.
A)True
B)False
Answer: True
Q3) Supervisors require less conceptual skills because they:
A) are part of top management.
B) work with future-oriented tasks.
C) are first-level managers.
D) work with conceptualization tasks.
Answer: C
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3
Chapter 2: Ensuring High Quality and Productivity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) _____ refers to the worth the customer places on what he or she gets (the total package of goods and services)relative to cost of acquiring it.
A) Benchmark
B) Quality
C) Value
D) Standard
Answer: C
Q2) A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:
A) average downtime.
B) average rate of return.
C) average idle time.
D) total payback period.
Answer: B
Q3) Employees are fearful of productivity improvements due to possible layoffs.
A)True
B)False
Answer: True
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Chapter 3: Groups, Teams, and Powerful Meetings
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) In the context of characteristics associated with team productivity,a(n)_____ leader is most likely to have a leadership style that does not dominate.
A) flexible
B) authoritarian
C) extrovert
D) orthodox
Answer: A
Q2) Alice,Noah,and Isaac are colleagues at Faxotell Inc.They meet every Saturday morning at the gym for work out sessions.In the context of types of groups,the gymnasium group of Alice,Noah,and Isaac is a(n)_____ group.
A) informal
B) formal
C) homogenous
D) task
Answer: A
Q3) Cohesiveness increases when group members are competing with one another.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Laura,a production manager at Neon Lights Inc.,hired new people with creative skills to attain sustainability.In this scenario,the next step that Laura should take is to _____.
A) track progress toward sustainability
B) teach employees how to attain sustainability
C) set sustainability goals
D) reward contributions to sustainability
Q2) A sustainable organization is less likely to have a steady supply of workers and customers.
A)True
B)False
Q3) Which of the following is most likely to be a primary objective of a sustainable organization?
A) Minimizing customer demand
B) Conserving natural resources
C) Maximizing the emission of VOCs
D) Maximizing energy use
Q4) Why is it especially challenging for one to adhere to high ethical standards when working with people from more than one culture?
Page 6
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Chapter 5: Managing Diversity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is often at the root of ageism?
A) Prejudices
B) Ethics
C) Norms
D) Modernizations
Q2) Older workers are more afraid of change than of discrimination.
A)True
B)False
Q3) Core Inc.is a firm where less than half of the employees are females.Veronica is one of them and has been a mid-level manager for several years without being able to progress.This is the case with all qualified female employees in the firm.Which of the following is most likely to be preventing these employees from rising to higher levels?
A) The revolving door
B) The glass ceiling
C) The level of threshold
D) The invisible line
Q4) Write a note on the Americans with Disabilities Act.
Q5) Write a note on the Equal Employment Opportunity Commission.
Q6) What are the goals of diversity training?
Page 7
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Chapter 6: Reaching Goals: Plans and Controls
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) _____ refers to efforts aimed at preventing behavior that may lead to undesirable results.
A) Precontrol
B) Feedback control
C) Concurrent control
D) Negative control
Q2) Which of the following exemplifies feedback control?
A) A café supervisor greeting customers at their tables
B) A supervisor reviewing customer comments about service
C) A production supervisor providing employees with guidelines about the detection of improperly functioning machinery
D) A restaurant manager visiting the kitchen to see how work is progressing
Q3) Budgeting is best defined as the process of:
A) allocating money resources.
B) formulating an agenda.
C) making a contingency plan.
D) reducing bunker hedging.
Q4) The objectives set for a department are rigid and do not need to be updated.
A)True
B)False
Page 8
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Chapter 7: Organizing and Authority
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The number of levels in an organization from top management down to the operative employees describes the _____ of the organization.
A) efficiency level
B) breadth
C) height
D) scope
Q2) Organizational structure in which the boundaries between jobs continually shift and people pitch in wherever their contributions are needed is known as a(n)_____ structure.
A) functional
B) geographic
C) customer
D) organic
Q3) In the context of principles of organizing,_____ helps to eliminate factors within organization structure like complexity and confusion in the workplace.
A) the exception principle
B) unity of command
C) level of control
D) the association principle
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Page 9
Chapter 8: The Supervisor As Leader
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Corina supervises 12 cashiers at Prime Grocers.Lately,the cashiers have had several instances of substantial cash shortages because Corina has not been verifying their initial cash amounts.When approached by her manager about this situation,Corina replied,"The cashiers are lazy and just do not care." Which of the following traits is Corina exhibiting?
A) Sense of humor
B) External locus of control
C) Empathy
D) Sense of responsibility
Q2) Efforts made to learn about and match the style of one's manager are often called:
A) laissez-faire.
B) managing up.
C) empowerment.
D) role management.
Q3) In the context of leadership styles,a servant leader:
A) deliberately chooses to help other people.
B) is not overly concerned about his or her followers.
C) is more task-oriented than relationship-oriented.
D) puts his or her needs above other people's needs.
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Page 10
Chapter 9: Problem Solving,decision Making,and Creativity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When a manager needs to know about a decision,it is usually smart for a supervisor to:
A) discuss the problem before reaching and announcing the decision.
B) inform the manager about every minor decision being made each day.
C) quickly select the course of action that seems best.
D) agree to discuss the decision as soon as possible after it is made.
Q2) Which of the following is a way to generate ideas in a group?
A) Groupthink
B) Brainstorming
C) Stereotyping
D) Reinforcement
Q3) Which of the following statements is true of decision trees?
A) They are used in measuring the magnitude of the recency syndrome.
B) They are only used when evaluating alternatives in the rational model of decision making.
C) They show expected values of decisions in varying circumstances.
D) They can only be used with the help of decision-making software.
Q4) A supervisor should always avoid human compromises in making decisions.
A)True
B)False
Page 11
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Chapter 10: Communication: Theory and Modern Media
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) A supervisor is receiving a(n)_____ communication when an employee reports a problem.
A) diagonal
B) upward
C) lateral
D) downward
Q2) Which of the following is a difference between letters and memo?
A) Letters are more formal than memos.
B) Letters are used for analyzing problems whereas memos are only for formal communication.
C) Letters cannot be sent electronically whereas memos can be sent electronically.
D) Letters provide a written document for review whereas memos do not provide a written document for review.
Q3) The communication process begins when the sender of a message:
A) receives feedback.
B) creates noise.
C) encodes the message.
D) gives feedback.
Q4) In the context of communication,what is noise? Give at least three examples.
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Chapter 11: Motivating Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Employees in a production department may receive a basic wage or salary plus a bonus that consists of a payment for each unit produced.This is called a:
A) payments for suggestions.
B) production bonus system.
C) piecework system.
D) commission.
Q2) Which of the following is an example of an extrinsic reward?
A) An employee experiencing a sense of increased self-esteem after accomplishing a challenging task
B) A supervisor spending time helping an employee sort out a personal problem
C) A human resource executive being satisfied with his job which fulfills his esteem needs
D) A manager giving an "Employee of the month" award with a certificate and gift vouchers
Q3) Reinforcement differs from punishment in that it is:
A) more effective in the long term.
B) less effective in the short term.
C) less effective in the long term.
D) more effective in the short term.
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Page 13
Chapter 12: Problem Employees: Counseling and Discipline
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Yolanda is a manager at Feedz Inc.She loves surfing the Internet for latest fashion trends and tweets these trends throughout the day at work to get more followers.Yolanda is engaging in which of the following thefts?
A) Theft of information
B) Theft of time
C) Theft of money
D) Theft of goods
Q2) Which of the following is a fact about detecting and confronting troubled employees?
A) Ignoring problems generally makes them go away.
B) Supervisors should establish their authority by making accusations about what he or she believes is going on.
C) When supervisors gather enough supporting evidence, they should confront employees.
D) The category of troubled employees does not include people who are substance abusers or have psychological problems.
Q3) Define counseling.What are the benefits of counseling?
Q4) Elaborate on employee assistance programs (EAPs).
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Chapter 13: Managing Time and Stress
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Feeling impatient when others talk about something that is not of interest you is a behavior pattern typically associated with Type _____ personality.
A) X
B) Y
C) A
D) B
Q2) Which of the following can be best described as a time waster because it leads people to spend their time on low-priority activities while they avoid the higher priorities?
A) Procrastination
B) Burnout
C) Perfectionism
D) Biofeedback
Q3) _____ stressors can be best defined as stressors that are viewed by individuals as opportunities to grow and develop.
A) Adrenaline
B) Hindrance
C) Adventure
D) Challenge
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Chapter 14: Managing Conflict and Change
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60650
Sample Questions
Q1) Which generation preceded the Silent Generation?
A) Generation X
B) Generation Y
C) Greatest Generation
D) Baby Boomers
Q2) Which of the following best exemplifies connection power?
A) An organization's employee who is given a raise by his or her supervisor
B) An organization's employee who is the daughter of a vice president
C) An organization's supervisor who exudes enthusiasm, energy, and genuine enjoyment
D) An organization's supervisor who knows when the department manager will be out of town
Q3) Offering ideas,sharing progress reports,and announcing accomplishments are examples of:
A) seeking control over resources.
B) making a good impression.
C) signaling confidence.
D) helping others.
Q4) Describe the guidelines supervisors should use when socializing with others in the organization.
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Chapter 15: Selecting Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) An interviewer should begin the interviewing process by:
A) making the candidate feel comfortable.
B) asking about background, qualifications, goals, and expectations.
C) recording impressions of the candidate.
D) preparing the content and conditions of the interview.
Q2) Which of the following statements accurately differentiates structured interviews from unstructured interviews?
A) Structured interviews are formal in nature, whereas unstructured interviews are informal in nature.
B) Unstructured interviews give an interviewer more flexibility than structured interviews.
C) Unlike structured interviews, unstructured interviews cover the same material with each candidate.
D) Structured interviews use open-ended questions, whereas unstructured interviews use closed-ended questions.
Q3) One of the benefits of promoting current employees to fill vacancies is increased motivation.
A)True
B)False
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17
Chapter 16: Providing Orientation and Training
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Role-playing is best defined as a(n):
A) off-the-job training method in which employees learn by observing the performance of experts who serve as role models.
B) type of training method in which employees are primarily taught jobsbeyond their area of expertise.
C) training method in which roles are assigned to participants, who then act out the way they would handle a specific situation.
D) training program aimed at strengthening a particular skill and involves working alongside an experienced person.
Q2) Teaching employees another job so that they can fill in as needed is known as _____.
A) computer-based training
B) on-the-job training
C) cross-training
D) vestibule training
Q3) List a few common employee orientation methods and briefly discuss any one of the methods.
Q4) What are the various steps involved in the training process?
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18
Chapter 17: Appraising Performance
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) For 360-feedback to be effective,the person managing the review process should:
A) ensure that the responses are anonymous.
B) exclude employees' peers from the appraisal process.
C) only share feedback that is positive and unbiased.
D) avoid the use of self-assessments.
Q2) _____ refers to the tendency to generalize one positive or negative aspect of a person to the person's entire performance.
A) Recency syndrome
B) Similarity bias
C) Central tendency
D) Halo effect
Q3) Jake shares his supervisor's views on political issues and also his interest in golf.It is observed that Jake is given an excellent appraisal report even though he deserved only an average.This form of bias is referred to as:
A) halo effect.
B) similarity bias.
C) central tendency.
D) harshness bias.
Q4) What are the steps in the performance appraisal process?
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