Supervisory Management Exam Preparation Guide
Course Introduction
Supervisory Management is designed to equip students with the essential knowledge and skills required to effectively oversee and guide teams in various organizational settings. The course covers fundamental topics such as leadership styles, communication techniques, motivation strategies, delegation, conflict resolution, performance appraisal, and decision-making processes. Emphasis is placed on the practical application of management theories and the development of interpersonal competencies necessary for effective supervision. Students will explore contemporary challenges faced by supervisors, including diversity in the workplace and evolving technological landscapes, preparing them to foster a productive, positive, and inclusive work environment.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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Page 2
Chapter 1: The Supervisory Challenge
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Sample Questions
Q1) Which of the following statements is true of the Behavioral School of Management?
A)It emphasizes the behavior of the management in organizations.
B)It focuses on what motivates individual and group behavior in organizations.
C)It focuses on mathematical models that determine organizational success.
D)It focuses on the tasks that are associated with each job in an effort to improve productivity and the work behavior of employees.
Answer: B
Q2) Generally speaking,large companies allow supervisors a broader range of managerial opportunities,because fewer management positions exist in smaller companies.
A)True
B)False
Answer: False
Q3) What is corporate culture,and who is responsible for setting the tone of a corporate culture?
Answer: Corporate culture is the shared purposes,values,and beliefs that employees have about their organization.Top level management is responsible for setting the overall vision and philosophy of a firm.
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3
Chapter 2: The Management Functions
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Sample Questions
Q1) Arranging and distributing work among members of the work group to accomplish the organization's goals take place in the staffing function.
A)True
B)False
Answer: False
Q2) The managerial function of _____ involves ensuring that actual performanceis in line with intended performance and taking corrective action asneeded.
A)organizing
B)deskilling
C)controlling
D)planning
Answer: C
Q3) The time and effort involved in each function of management will vary depending upon the level of the hierarchy in which the manager is a member.
A)True
B)False
Answer: True
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Chapter 3: Supervisory Planning
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Sample Questions
Q1) Requiring supervisors to go through the human resource department during the preliminary steps of the hiring process is an example of a policy.
A)True
B)False
Answer: True
Q2) Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.
A)True
B)False
Answer: False
Q3) A _____ is a standing plan that defines the sequence of activities to be performed to achieve objectives.
A)procedure
B)bottom line
C)policy
D)rule
Answer: A
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Chapter 4: Supervising a Diverse Workforce
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Sample Questions
Q1) In what ways is the workforce becoming more diverse?
Q2) The largest number of cases of employment discrimination during the past decade occurred due to allegations of _____.
A)sexual harassment
B)retaliation
C)gender discrimination
D)disability
Q3) Reports by the U.S.Justice Department indicate that alleged discrimination in the workplace has decreased rapidly during the past two decades.
A)True
B)False
Q4) What is the best way for supervisors to manage all employees in their departments?
Q5) It is a reality that certain categories of employees cannot be disciplined or discharged because of government regulations.
A)True
B)False
Q6) What are protected-group employees?
Q7) What must employers do to accommodate employees of different religious beliefs?
Page 6
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Chapter 5: Leadership and Followership
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Sample Questions
Q1) The obligation to perform certain tasks and duties as assigned by a supervisor is referred to as:
A)authority.
B)responsibility.
C)delegation.
D)the cascade effect.
Q2) The ability to trust a leader was much more important in the past,when people were not as independent as they are today.
A)True
B)False
Q3) Macy goes to her supervisor,Tory,to talk about an idea that could potentially grow sales by a factor of ten.Tory listens patiently to Macy and decides to kick the idea up the management chain.Macy's strategy sees success and Tory promptly credits her.In the case of Macy's idea,Tory's actions exemplify _____
A)task delegation.
B)trust-building.
C)uninspired supervision.
D)cultural openness.
Q4) According to Warren Bennis,what do employees typically want from their leader?
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Chapter 6: Communicating in a Noisy World
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Sample Questions
Q1) Which of the following helps supervisors effectively deliver information to their subordinates?
A)Using direct language
B)Filtering information
C)Using jargon
D)Eliminating non-verbal cues
Q2) Which of the following statements about the Internet and TMI is NOT true?
A)Internet use can become a time-consuming activity for some employees.
B)Lost productivity has resulted from inappropriate Internet use at work.
C)The Internet has the potential to give employees resources to do a better job.
D)Most businesses do not believe Internet surfing by their employees to be problematic.
Q3) It is never a good idea to filter information when relaying information to others.
A)True
B)False
Q4) Most people tend to value information overload because it helps them to be well informed employees.
A)True
B)False
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8
Chapter 7: Principles of Motivating Followers
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Sample Questions
Q1) Which of the following is a physiological factor influencing personality?
A)Religious vales
B)Intelligence
C)Education
D)Cultural norms
Q2) Core dimensions of job redesign are skill variety,task identity,and autonomy.
A)True
B)False
Q3) Height,weight,and physique influences the human personality.
A)True
B)False
Q4) What is the difference between hygiene and motivation factors?
Q5) It does not matter what the reward,as long as a reward exists employees will perform to the highest possible standard.
A)True
B)False
Q6) Job rotation is when a supervisor assigns challenging tasks and gives the employee more decision-making responsibilities.
A)True
B)False
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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Sample Questions
Q1) When making a change,what should the supervisor be sure to do?
Q2) Higher-level managers who reject a supervisor's proposal for change usually begin to look unfavorably upon the supervisor.
A)True
B)False
Q3) The decision-making process is a systematic,step-by-step process that aids in identifying and selecting the best alternative under the circumstances.
A)True
B)False
Q4) Which of the following statements regarding decision-making is true?
A)The decision-making process should vary significantly at different managerial levels.
B)Decisions made at the executive level are smaller in scope and magnitude than decisions at the supervisory level.
C)The decision-making process is considered complete when the problem situation is identified.
D)Decision making is integral to managerial functions and the core of planning.
Q5) How can supervisors develop and enhance their decision-making skills?
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Chapter 9: The Principles of Organizing
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Sample Questions
Q1) There is less confusion when an employee reports to multiple supervisors because there are more people to guide the employee in the right direction.
A)True
B)False
Q2) Before recruiting for an open position,a supervisor would want to have a job description,not job specifications.
A)True
B)False
Q3) Which organizational structure defies the unity of command principle? Why?
Q4) Which of the following is created when employee groups are given wide latitude and considerable authority to make job-related decisions?
A)A horizontal corporation
B)A virtual corporation
C)A self-directed work team
D)A reengineered work team
Q5) Span of management refers to the amount of control a supervisor possesses.
A)True
B)False
Q6) What have been the practices of firms that have downsized most effectively?
Page 11
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Chapter 10: Empowering Employees for Success
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Sample Questions
Q1) More important than the actual techniques used to orient new employees are the attitudes and behaviors of the supervisor.
A)True
B)False
Q2) Denise is traveling out-of-state to attend a three-day training session on a new software program that she will be using at work.This is an example of _____.
A)on-the-job training
B)off-the-job training
C)mentoring
D)cross-training
Q3) Raj is a supervisor who has just hired a new employee,Christopher.Unfortunately,Raj does not have much time to devote to Christopher's on-the-job training.What would you suggest that Raj do?
Q4) When supervisors follow the human resource staff's advice,they are no longer accountable for the outcomes of their decisions.
A)True
B)False
Q5) Contrast the halo effect with the horns effect.
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Chapter 11: Building Effective Teams
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Sample Questions
Q1) "Survivor's syndrome" refers to the joy and relief workers feel when they realize that they have not lost their jobs due to a downsizing.
A)True
B)False
Q2) Which of the following is NOT a reason why a work group is cohesive?
A)The group is small.
B)The group shares similar personal characteristics.
C)The group has been formed due to outside pressures.
D)The group is below par in paythan that of other employees.
Q3) Once group members establish their roles and responsibilities and a shared understanding of the goal,they tend to move forward productively with the work.This occurs during the _____ stage of group development process.
A)forming
B)storming
C)norming
D)adjourning
Q4) Why should a supervisor avoid offering specific advice in a counseling interview?
Q5) What is synergistic effect?
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Chapter 12: Performance Management
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Sample Questions
Q1) When dealing with an employee who is performing at substandard levels,the supervisor must:
A)refrain from mixing in any positive observations.
B)penalize the employee for failing to meet his or her targets.
C)clearly communicate to the employee that substantial improvement must be made.
D)avoid bringing attention to the negative aspects of the employee's performance.
Q2) A formal appraisal system forces a supervisor to examine employees' work from the standpoint of how well they are meeting established standards and to identify areas that need improvement.
A)True
B)False
Q3) Most organizations require supervisors to evaluate their employees' performance formally.
A)True
B)False
Q4) Piecework plans are individual incentive plans keyed to achieving performance goals.
A)True B)False
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Chapter 13: Fundamentals of Controlling
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Q1) Tangible standards are standards of performance that are difficult to measure.
A)True
B)False
Q2) Time standards are absolute and beyond dispute since they are bound by an objective,fixed measurement: the hands of the clock.
A)True
B)False
Q3) For control mechanisms to work effectively,they need to be understandable,timely,suitable,economical,indicational,and flexible.
A)True
B)False
Q4) Ron has established a preventative maintenance program at his company where the machines used in production are serviced on a regular basis to prevent breakdowns in the future.Which of the following control mechanisms does this best exemplify?
A)Feedforward control
B)Concurrent control
C)Feedback control
D)In-process control
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Chapter 14: Resolving Conflicts
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Sample Questions
Q1) If alternative dispute resolution is to succeed,companies must train supervisors to respond positively to employee requests,concerns,and complaints.
A)True
B)False
Q2) Most supervisors are trained in the fine points of labor law as part of their job and are therefore highly qualified to resolve complaints involving aspects of equal employment opportunity.
A)True
B)False
Q3) In the workplace,the terms complaint and grievance do not mean the same thing.
A)True
B)False
Q4) Supervisors should be reluctant to solve a complaint or grievance at the first step of the grievance process.
A)True
B)False
Q5) Arbitration is the final step in all alternative dispute resolution procedures. A)True
B)False
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Chapter 15: Positive Discipline
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Q1) In addition to the employee involved,the supervisor's investigation of an alleged infraction may require questioning other employees who may have relevant information.
A)True
B)False
Q2) _____ pertains to impartial and appropriateactions taken that are free offavoritism and bias.
A)Fair treatment
B)The selectivity principle
C)Non-inductive treatment
D)Progressive discipline
Q3) Simone is a supervisor at Bales Machinery.According to the employee handbook,smoking is prohibited everywhere on company property,but this rule has not been enforced in years.Three of Simone's employees like to gather at break time in front of the loading dock and smoke.Today,Simone noticed these employees smoking at break time and immediately gave them each a written warning for violating company policy.None of the three had ever been a disciplinary problem before.Comment on Simone's actions.
Q4) What is the purpose of a statement of ethical codes?
Q5) What does the "right to appeal" mean in terms of disciplinary action?
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