Supervision and Management Question Bank
Course Introduction
Supervision and Management explores the principles and practices essential for effective leadership in organizational settings. The course covers foundational concepts in supervision, including planning, organizing, staffing, directing, and controlling, with an emphasis on the critical role supervisors play in motivating employees, managing teams, and fostering a productive work environment. Students will examine techniques for effective communication, conflict resolution, performance management, and ethical decision-making, preparing them to address real-world challenges faced by supervisors and managers in diverse industries. Through case studies and practical exercises, the course enhances skills necessary for advancing to supervisory and managerial positions.
Recommended Textbook
Management Fundamentals Concepts Applications Skill Development 5th Edition by Robert
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18 Chapters
2270 Verified Questions
2270 Flashcards
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Page 2
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Chapter 1: Management and Entrepreneurship
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/38864
Sample Questions
Q1) Different functions,skills,and roles can be expected when managing in a for-profit organization versus managing in a not-for-profit organization.
A)True
B)False
Answer: False
Q2) A manager is responsible for achieving organizational objectives through efficient and effective utilization of personal ability.
A)True
B)False
Answer: False
Q3) Would you rather work for a small or large business?
Answer: Answers will vary.
Q4) __________ is the process of setting objectives and determining in advance exactly how the objectives will be met.
A) Organizing
B) Leading
C) Controlling
D) Planning Answer: D
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Chapter
2:
The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability
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195 Verified Questions
195 Flashcards
Source URL: https://quizplus.com/quiz/38865
Sample Questions
Q1) What is the external environment?
Answer: The organization's external environment includes the factors outside its boundaries that affect its performance.
Q2) Ethics are the standards of right and wrong that influence behavior.
A)True
B)False
Answer: True
Q3) You're selling a product in Finland for 200 euros with an exchange rate of .80 euros to 1 dollar.If the exchange rate changes to .90 euros to 1 dollar,:
A) you get more money for your product.
B) you get less money for your product.
C) your product's price automatically changes.
D) none of these
Answer: B
Q4) FedEx's package tracking system is an example of feedback.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Creative Problem Solving and Decision Making
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/38866
Sample Questions
Q1) What quantitative techniques are commonly used to compare alternatives?
Answer: The five quantitative techniques are: (1)break-even analysis,(2)capital budgeting,(3)linear programming,(4)queuing theory,and (5)probability theory.
Q2) What is the role of intuition in decision making?
Should managers use more objective or subjective intuition techniques when making decisions?
Answer: Intuition,the ability to synthesize information quickly and effectively,can help guide a wide range of critical decisions. Answers will vary.
Q3) The first step in the decision-making model is to:
A) classify and define the problem or opportunity.
B) set objectives and criteria.
C) analyze alternatives and select the most feasible.
D) plan and implement the decision.
Answer: A
Q4) There are three decision-making conditions.
A)True
B)False
Answer: True
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Chapter 4: Strategic and Operational Planning
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) A functional strategy is the operational plan for:
A) managing multiple lines of businesses.
B) managing one line of business.
C) managing one area of a business.
D) none of these
Q2) The five planning dimensions include all of the following EXCEPT:
A) management level.
B) type of plan.
C) time.
D) controls.
Q3) Turnaround and retrenchment may be appropriate for the __________ stage.
A) introduction
B) growth
C) maturity
D) decline
Q4) "To earn a net profit of $1 million in 2011" is considered an effective objective.
A)True
B)False
Q5) List a few major controls you will use after implementing each strategy.
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Chapter 5: Organizing and Delegating Work
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Describe how a job at an organization you work for or have worked for could be simplified.Be sure to specify if you are eliminating,combining,or changing the sequence of the job.
Q2) The major advantages of decentralization are control and reduced duplication of work.
A)True B)False
Q3) Product departmentalization is the form most widely used by small organizations. A)True B)False
Q4) As firms grow,should they have division of labor and add staff positions? Give examples with your answer.
Q5) How does the scope of authority change throughout the organization,and what is the flow of responsibility,authority,and accountability?
Q6) Delegation is the process of assigning responsibility and authority for accomplishing objectives.
A)True B)False
Q7) What is job design,and why is it necessary?
Page 7
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Chapter 6: Managing Change: Innovation and Diversity
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Through exploration,employees determine their level of commitment to making the change a success.
A)True
B)False
Q2) Team building is an OD intervention designed to improve team dynamics,whereas process consultation is an OD intervention designed to help work groups increase structural and team dynamics performance.
A)True
B)False
Q3) Describe the intensity,source,and focus of the resistance to change you identified in Work Application 3.
Q4) Which of the following is NOT a stage in the change process?
A) denial
B) resistance
C) acceptance
D) commitment
Q5) List the four stages in the change process.
Q6) Do you believe that it is acceptable for people who work together to date each other?
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Chapter 7: Human Resources Management
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/38870
Sample Questions
Q1) Wages are paid on an hourly basis.
A)True
B)False
Q2) The first step in the performance appraisal process is:
A) develop standards and measurement methods.
B) prepare for and conduct the formal performance appraisal.
C) informal performance appraisal-coaching and discipline.
D) job analysis.
Q3) Managers select the best statement that describes the employee's performance on a form when using the __________ method of performance appraisal.
A) rating scale
B) behaviorally anchored rating scale (BARS)
C) management by objectives (MBO)
D) ranking
Q4) Describe the kinds of interactions you have had with the human resources department of an organization you work for or have worked for.
Q5) <b>Job Instructional Training.</b>Use Skill Builder 2,Job Instructional Training,as the employment situation.You are training Chris.
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Chapter 8: Organizational Behavior: Power, politics, conflict, and Stress
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/38871
Sample Questions
Q1) Which of the following is NOT one of the determinants of job satisfaction?
A) compensation
B) coworkers
C) work itself
D) benefits
Q2) Selectivity refers to seeing things from your own point of view.
A)True
B)False
Q3) Tom likes to talk about his boss and other managers behind their back regularly.Tom is using which of the following types of political behavior?
A) effective
B) ineffective
Q4) What are the most relevant points you learned about negotiation that you didn't already know and use?
Will you follow the steps in the negotiation process in future negotiations?
Q5) Negotiation is often a zero-sum game in which one party's gain is the other party's loss.
A)True B)False
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Chapter 9: Leading With Influence
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Leadership is the process of influencing employees to work toward the achievement of organizational objectives.
A)True
B)False
Q2) __________ leadership is a leadership style that inspires loyalty,enthusiasm,and high levels of performance.
A) Transformational
B) Transactional
C) Charismatic
D) Symbolic
Q3) <b>Using the employee complaint-handling model.</b>You are a manager in a supermarket frozen foods department.Every two weeks the frozen foods cases must be cleaned.This requires taking all the food out and washing the cases.You have three employees.However,since Chris does the best job,you usually select Chris to clean the cases.Chris has come to you and said,"Why do I get stuck doing the dirty work of cleaning the cases almost every two weeks.It's not fair for me to have to clean the cases more often than the other two employees.This is not an equitable situation,so I'm complaining of unfair treatment."
Q4) Identify the one leadership theory or model you prefer.State why.
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Chapter 10: Communicating and Information Technology
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/38873
Sample Questions
Q1) What does perception have to do with encoding and decoding?
Q2) Expert systems are a form of __________ systems.
A) decision support
B) executive information
C) transaction processing
D) management information
Q3) Organizational communication flows formally in vertical and horizontal directions and informally through the grapevine.
A)True
B)False
Q4) Which of the following is NOT a step in the message-receiving process?
A) listening
B) analyzing
C) checking understanding
D) encoding
Q5) The World Wide Web (WWW)is a global collection of computer networks linked together to exchange data and information.
A)True
B)False
Q6) Why should you listen,analyze,and then check understanding?
Page 12
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Chapter 11: Motivating for High Performance
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) To motivate employees with a high n Ach,you should do all of the following EXCEPT:
A) give them fast and frequent feedback on their performance.
B) try to include them in decision making.
C) give them increased responsibility for doing new things.
D) give them nonroutine, challenging tasks with clear, attainable objectives.
Q2) What are the two variables of the expectancy theory?
Q3) What do the E,R,and G stand for in ERG theory?
Q4) Which of the following is NOT one of the content motivation theories?
A) equity theory
B) ERG theory
C) acquired needs theory
D) two-factor theory
Q5) Expectancy theory is based on Victor Vroom's formula: motivation = expectancy × ability.
A)True
B)False
Q6) Select an organization that you work for or have worked for and briefly describe its rewards and recognition.
Q7) Explain the performance formula and how to use it.
Page 13
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Chapter 12: Team Leadership
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/38875
Sample Questions
Q1) Bill always plays the role of the peacemaker during departmental meetings when anybody always disagrees.Which of the following types of roles is Bill fulfilling?
A) task
B) maintenance
C) self-interest
Q2) Task groups consist of managers and the employees they supervise.
A)True
B)False
Q3) At which stage of group development can groups get stuck if they do not develop a workable psychological contract?
A) orientation
B) dissatisfaction
C) resolution
D) production
Q4) Diverse groups tend to outperform homogeneous groups.
A)True
B)False
Q5) Describe the five types of problem members in meetings.How does each cause a problem to the group?
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Chapter 13: Control Systems: Financial and Human
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/38876
Sample Questions
Q1) Throughout the systems process,feedback should be circulated among all the functional areas/departments to improve organizational performance.
A)True
B)False
Q2) Which of the eight discipline guidelines is most relevant to you personally? Explain.
Q3) What is the role of reinforcement in the control systems process?
Q4) List the four stages of the systems process and describe the type of control used at each stage.
Q5) Give an example of a constant,a periodic,and an occasional control method used by an organization you work for or have worked for.Identify each by name and explain why it is classified as such.
Q6) Unlike periodic controls,which involve set time intervals,occasional controls are used on a sporadic basis when needed.
A)True
B)False
Q7) Review the discipline guidelines in Exhibit 13-11.Identify any guidelines your present or past boss did not follow.
15
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Chapter 14: Operations,quality,and Productivity
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/38877
Sample Questions
Q1) Are services generally more capital- or labor-intensive than manufacturing? Why?
Q2) Armand V.Feigenbaum said that maintaining quality is expensive and focusing on improving quality will not lower costs.
A)True
B)False
Q3) Paul went to the bank and wanted to find out different rates for taking out a car loan.Which of the following levels of customer involvement does this represent?
A) make-to-stock
B) assemble-to-order
C) make-to-order
Q4) Computer-aided manufacturing includes all of the following EXCEPT:
A) computer-integrated manufacturing (CIM).
B) computer-integrated design (CID).
C) computer-aided design (CAD).
D) computer-aided manufacturing (CAM).
Q5) Explain the differences among operations systems with respect to tangibility of products,levels of customer involvement,operations flexibility,and management of resources and technology.
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Chapter 15: A Brief History of Management
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Systems theorists:
A) are similar to behavioral and classical theorists in the way they conceptualize the organization and its problems.
B) break the organization into its component parts to understand the whole.
C) focus on viewing the organization as a whole and as the interrelationship of its parts.
D) focus on people.
Q2) __________ theorists focus on the use of mathematics to aid in problem solving and decision making.
A) Classical
B) Behavioral
C) Systems
D) Management science
Q3) Mary Parker Follett is commonly referred to as the First Lady of Management.
A)True
B)False
Q4) Theory X managers assume that people like to work.
A)True
B)False
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Chapter 16: Time Management
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/38862
Sample Questions
Q1) A time log is a daily diary that tracks your activities and enables you to determine how you spend (and waste)your time each day.
A)True
B)False
Q2) A time log is a time management technique that allows you to record your plan for each week.
A)True
B)False
Q3) Most managers should leave about __________ percent of the week unscheduled to accommodate unexpected events.
A) 20
B) 35
C) 40
D) 50
Q4) From the time management techniques listed in the Self-Assessment,choose the three most important techniques you "should" be using.Explain how you will implement each technique.
Q5) Explain what multitasking is and how to practice it effectively.
Q6) Explain the use of a time log.
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Chapter 17: Career Management and Networking
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/38861
Sample Questions
Q1) A career is a sequence of related job positions,involving increasing responsibility and increased compensation and held over a lifetime.
A)True
B)False
Q2) Career development is the process of setting career objectives and determining how to accomplish them.
A)True
B)False
Q3) List the steps in career planning.
Q4) Write a one-minute self-sell to achieve the networking objective you wrote for Work Application 3.
Q5) The purpose of the cover letter is to introduce your résumé and to:
A) provide information on your education.
B) provide information on your past work experience.
C) request an interview.
D) depersonalize the process.
Q6) What career development efforts are you making?
Q7) Write a one-minute self-sell.
Q8) Write a networking objective.
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Chapter 18: Written Communication
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/38860
Sample Questions
Q1) The 1-5-15 writing rule states that paragraphs should express 1 idea with an average of 5 __________ with 15 __________.
A) verbs; words each B) sentences; verbs
C) sentences; words each D) subideas; sentences
Q2) Conjunctions are words used to express feelings.
A)True
B)False
Q3) Rhetoric refers to the principles and rules of effective writing.
A)True
B)False
Q4) The __________ is the main verb and any accompanying verbs which express an action or describe the subject.
A) modifier
B) predicate
C) complement
D) subject
Q5) Explain the 1-5-15 writing rule.
Q6) List and define the eight parts of speech.
Page 20
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