Supervision and Leadership Review Questions
Course Introduction
Supervision and Leadership explores the essential principles and practices of effective leadership and supervisory roles within various organizational settings. This course introduces students to fundamental leadership theories, motivational strategies, ethical decision-making, communication skills, and team-building techniques. Through real-world case studies and practical applications, students learn how to manage conflict, inspire and guide diverse teams, set clear objectives, and foster a productive work environment. The course equips learners with the practical tools and self-awareness needed to develop their leadership style and excel in supervisory positions.
Recommended Textbook
Supervision Concepts and Practices of Management 12th Edition by Edwin C. Leonard
Available Study Resources on Quizplus
15 Chapters
1261 Verified Questions
1261 Flashcards
Source URL: https://quizplus.com/study-set/1542
Page 2
Chapter 1: Supervising in Uncertain Times
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/30465
Sample Questions
Q1) The _____ was designed to protect employees by holding employers responsible for maintaining a hazard-free workplace.
A) Family and Medical Leave Act
B) Americans with Disabilities Act
C) Occupational Safety and Health Act
D) Fair Labor Standards Act
Answer: C
Q2) Martina is employed by a company that allows her to work from an office in her home; she stays in touch with her employer primarily by e-mail. Martina is taking advantage of the administrative policy known as flextime.
A)True
B)False
Answer: False
Q3) Typical of a Generation Xer, Zack is not very concerned about staying with his company for a long period of time.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Managerial Functions
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/30466
Sample Questions
Q1) Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company. The organization Simon belongs to is referred to as a(n)
A) Contract organization
B) Labor union
C) Networking club
D) Arbitration committee
Answer: B
Q2) Arranging and distributing work among members of the work group to accomplish the organization's goals take place in the staffing function.
A)True
B)False
Answer: False
Q3) The ability to work with people is an important human relations skill.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Communication: the Key to Effective Supervisory Management
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/30467
Sample Questions
Q1) Which of the following is NOT an advantage of oral communication over written communication?
A) It takes less time.
B) There is more formality and permanence with oral communication.
C) It can provide an immediate opportunity for determining whether the communication has been effective.
D) Most people can express themselves more easily and completely by voice rather than by letter or memo.
Answer: B
Q2) Downward communication does not involve supervisors:
A) Receiving instructions.
B) Explaining information
C) Explaining procedures
D) Training employees.
Answer: A
Q3) Why is an agenda so important when planning for a meeting with one's boss?
Answer: Agendas ensure that you cover all that you wish to cover in a meeting without wasting time. In addition, agendas keep things organized and flowing smoothly.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Principles of Motivation
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/30468
Sample Questions
Q1) Most psychologists who study human behavior and personality are convinced that all behavior is caused, goal-oriented, and motivated.
A)True
B)False
Q2) Which of the following influences of early childhood has a lifelong influence?
A) Music
B) Climate
C) Affection
D) Geographic location
Q3) Which of the following is NOT included in Maslow's Hierarchy of Needs:
A) Physiological
B) Organizational
C) Social
D) None of the above
Q4) Herzberg would disagree with the notion that most employees are motivated primarily by money.
A)True
B)False
Q5) Under what circumstances might Theory X techniques be used effectively?
Q6) Define personality. Name four primary determinants of personality.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Solving Problems: Decision Making and the Supervisor
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/30469
Sample Questions
Q1) After the supervisor has defined and analyzed the problem and established decision criteria, the next step is to:
A) Analyze the problem.
B) Evaluate alternatives.
C) Develop alternatives.
D) Define the problem.
Q2) Tom, a supervisor, is concerned because one of his workers is consistently missing deadlines. To address the problem, Tom gathers the employee's status updates for the last six months and highlights projects with missed deadlines. This act best fits within which stage of the decision-making process?
A) Step 1: Define the problem
B) Step 2: Analyze the problem
C) Step 3: Establish decision criteria
D) Step 4: Develop alternatives
Q3) A fire has just broken out in Keiko's department. This would probably be a very good time for Keiko to solicit advice from others before making a decision about what to do.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Positive Discipline
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/30470
Sample Questions
Q1) Harold has recently been experiencing difficulty working with his colleague Jeff. Whenever the two are working on group projects, Harold refuses to participate. However no other employees experience similar problems when working with Harold. Which of the following would be the most appropriate disciplinary action?
A) Transfer
B) Demotion
C) Suspension
D) Termination
Q2) An example of progressive discipline would be:
A) Written warning, discharge, demotion.
B) Written warning, oral warning, suspension.
C) Oral warning, written warning, suspension, discharge.
D) Oral warning, disciplinary layoff, written warning.
Q3) When conducting an investigation, the supervisor should interview:
A) Only the employee involved.
B) Only fellow supervisors.
C) Only the employees with relevant information pertaining to the situation.
D) None of the above.
Q4) What does the "right to appeal" mean in terms of disciplinary action?
Q5) What is the purpose of a statement of ethical codes?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Supervisory Planning
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/30471
Sample Questions
Q1) Policies enable supervisors to arrive at similar decisions to those that their managers would make.
A)True
B)False
Q2) "Employees are prohibited from smoking at their workstations" is an example of a rule.
A)True B)False
Q3) A just-in-time inventory control system is a system for scheduling employees.
A)True B)False
Q4) A program is a plan for accomplishing a specific, nonrecurring activity.
A)True
B)False
Q5) Which of the following statements concerning planning is INCORRECT?
A) Planning should come before all other managerial functions.
B) Good plans guarantee good results.
C) Supervisors should conduct planning activities every day.
D) Planning involves anticipating future problems and opportunities.
Q6) In what way should supervisory objectives be stated? Why?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Supervisory Principles for Organizing
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/30472
Sample Questions
Q1) What can a supervisor do to influence an informal organization?
Q2) The chairperson of a meeting should be responsible for all of the following, EXCEPT:
A) Keeping the meeting focused.
B) Jotting down the minutes of the meeting.
C) Asking provocative questions.
D) Summarizing the actions taken before adjourning the meeting.
Q3) Louella has a great deal of staff assistance available to her. She will probably have a narrower span of management than those supervisors who have no staff assistance.
A)True
B)False
Q4) The number of employees a supervisor can manage is dependent in part on the level of employees' competence and abilities.
A)True
B)False
Q5) No organization should become overly dependent on one or several "indispensible" individuals.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: The Supervisors Role in Preparing Employees for Success
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/30473
Sample Questions
Q1) Nondirective interviews provide the applicant latitude in responding.
A)True
B)False
Q2) College-campus-based training programs for employees is an example of on-the-job training
A)True
B)False
Q3) The staffing function is an ongoing process.
A)True
B)False
Q4) Which of the following would NOT be a legitimate selection criteria?
A) Education
B) Experience
C) Test scores
D) Age
Q5) Describe the various components that are involved in the process of orientation, often referred to as onboarding.
Page 11
Q6) Raj is a supervisor who has just hired a new employee, Christopher. Unfortunately, Raj does not have much time to devote to Christopher's on-the-job training. What would you suggest that Raj do?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Supervisory Leadership and the Management of Change
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/30474
Sample Questions
Q1) SAASE is a non-profit organization that has achieved success by staying ahead of the curve. The organization is always working on improving itself and sustaining what it is today while creating processes for long-term success. SAASE engages in which organizational process?
A) Organizational renewal
B) Planned change
C) Restructuring
D) Reengineering
Q2) In order to overcome normal employee resistance to change, the supervisor should:
A) Keep the details of the change from employees for as long as possible to avoid upsetting them needlessly.
B) Meet any and all resistance with a firm disciplinary hand.
C) Consult with employees ahead of time and explain to them the reasons and needs for the change.
D) Threaten employees that if they do not change, they will lose their jobs.
Q3) Principles of empowerment are more conducive to the general supervisory style.
A)True B)False
Q4) Why are supervisors reluctant to delegate responsibility?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Work Groups: Teamwork, Morale and Counseling
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/30475
Sample Questions
Q1) Nancy has been asked to serve as a neutral conference leader for SQI's quality control group. The group focuses on resolving quality issues ranging from customer service complaints to manufacturing problems. Discussion during the meetings is honest and informal, and Nancy focuses on helping members come up with ideas to resolve these issues. This example best describes what type of group?
A) Organizational development group
B) Synergistic group
C) Command group
D) Special-interest group
Q2) What can a supervisor do to influence employee morale?
Q3) "Survivor's syndrome" refers to the joy and relief workers feel when they realize that they have not lost their jobs due to a downsizing.
A)True
B)False
Q4) Describe some of the characteristics that increase the cohesiveness of work groups.
Q5) A supervisor cannot order an employee to improve his or her morale.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Supervising a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/30476
Sample Questions
Q1) Manuel is a supervisor at a quick-service restaurant where employees experience problems with excessive tardiness. If workers are tardy three times in one month, they receive a disciplinary written warning. Manuel gives the same warning to every employee who is late three times in one month, regardless of whether the employee is in a protected group category. This example demonstrates which of the following?
A) OUCH test of supervision
B) Employee morale survey
C) Affirmative action
D) Diversity awareness
Q2) The largest number of cases of employment discrimination during the past decade occurred due to:
A) Sexual harassment.
B) Racial discrimination.
C) Gender discrimination.
D) Pay discrimination.
Q3) Managing a diverse workforce is a benefit to the firm and its employees.
A)True
B)False
Q4) What must employers do to accommodate employees of different religious beliefs?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Fundamentals of Controlling
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/30477
Sample Questions
Q1) The closeness of supervisory follow-up is based on all of the following factors EXCEPT:
A) The employee's experience.
B) The supervisor's convenience.
C) The dependability of the worker.
D) The employee's initiative.
Q2) Oral and written reports are necessary when:
A) Departments are small.
B) Team members operate in one location.
C) Quick decisions need to be made.
D) Employees work around the clock.
Q3) What is an advantage and disadvantage of zero-base budgeting?
Q4) Supervisors should be careful to choose strategic control points that do NOT significantly:
A) Improve performance.
B) Impede performance.
C) Impede other standards.
D) All of the above.
Q5) Describe the three types of specialized controls, and for what they are used.
Q6) What are some characteristics of effective controls?
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Performance Management
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/30478
Sample Questions
Q1) Most employees don't care how they are doing, but supervisors are required by the Human Resource Department to conduct performance evaluations.
A)True
B)False
Q2) Hallie is conducting a performance appraisal on her subordinate Larry. Even though she thinks of him as a nice guy, Hallie views Larry's performance at work as slightly less than what she has come to expect from others in the same position. Nonetheless, she doesn't want to upset Larry, so she gives him a very good performance rating. This is an example of:
A) Leniency error
B) Performance bias
C) Halo effect
D) Horns effect
Q3) Describe the various types of evaluation methods (including 360-degree evaluations) that can be used to appraise the performance of an employee. Who would be responsible for providing information for each of these methods? Who has the ultimate responsibility for reconciling the evaluations and communicating the information to the employee?
Q4) What is a pay for performance compensation system?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Resolving Conflicts in the Workplace
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/30479
Sample Questions
Q1) When a complaint or grievance is brought to a supervisor, he or she should do all of the following EXCEPT:
A) Listen patiently and with an open mind.
B) Delay the time for an initial hearing.
C) Encourage the employee to say whatever is on his or her mind.
D) Treat the employee's problem as important.
Q2) Max and Alan are cubicle mates at work, and they simply do not like each other. As a result, their supervisor avoids including them together on group projects. This is an example of what type of conflict?
A) Substantive conflict
B) Dysfunctional conflict
C) Personalized conflict
D) Functional conflict
Q3) If a supervisor delays hearing a grievance or complaint, employees will likely interpret it to mean that the supervisor is carefully considering the facts of the case.
A)True
B)False
Q4) Describe the five conflict resolution styles.
Q5) What steps should be taken to resolve an employee's grievance?
To view all questions and flashcards with answers, click on the resource link above. Page 18