Supervision and Leadership Midterm
Exam
Course Introduction
Supervision and Leadership explores the key principles, roles, and responsibilities of supervisors and leaders within organizational settings. The course covers topics such as effective communication, motivation, team building, decision-making, conflict resolution, and ethical leadership practices. Students will examine various leadership styles, assess supervisory techniques, and analyze real-world scenarios to develop the skills necessary to manage individuals and teams effectively. Emphasis is placed on the development of critical thinking, interpersonal skills, and the application of leadership theories to foster a positive and productive work environment.
Recommended Textbook Essentials of Management 9th Edition by Andrew
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J. DuBrin
Page 2
Chapter 1: The Managers Job
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Sample Questions
Q1) Effective leaders develop a sense of community or shared purpose.
A)True
B)False
Answer: True
Q2) Planning is a way of managing the future.
A)True
B)False
Answer: True
Q3) Crafting a strategic vision is typically the responsibility of a
A) first-level manager.
B) middle-level manager.
C) staff professional.
D) top-level manager.
Answer: D
Q4) With respect to creating visions, leaders often fail because they do not
A) have fancy enough visions.
B) convert their visions into results.
C) use visions for inspiration.
D) bribe people for accomplishing a vision.
Answer: B
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Chapter 2: International Management and Cultural Diversity
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Sample Questions
Q1) Which one of the following is the least likely to be an advantage of cultural diversity to the organization?
A) The company gains a marketing advantage, including increased sales and profits.
B) The company is able to recruit a wider range of talented people.
C) The company does not have to deal with different perspectives, thereby slowing down problem solving.
D) The company advertising reduces the number of cultural bloopers and hidden biases.
Answer: C
Q2) A good way to launch an global start-up is through importing goods from another country, and then selling them in your own country in physical stores as well as online.
A)True
B)False
Answer: False
Q3) A major goal of diversity training is to bring about workplace harmony. A)True
B)False
Answer: True
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) An ethically centered manager is more concerned about the completion dates of a project than high quality, because he or she is primarily concerned about customer satisfaction.
A)True
B)False Answer: False
Q2) Whether to use corporate resources for personal use is an ethical dilemma that falls into a gray area for many people.
A)True
B)False Answer: True
Q3) Oscar, the meat department manager at a supermarket, follows a deontological view of ethics. He therefore sees no ethical problem in selling rabbit meat and labeling it as chicken, so long as no customer gets sick.
A)True
B)False Answer: False
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Chapter 4: Essentials of Planning
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Q1) Strategic plans are designed to
A) implement operational plans.
B) establish day-by-day procedures.
C) shape the destiny of the firm.
D) carrying out the functions of management.
Q2) Part of Domino's Pizza's original success was based on getting pizzas delivered more quickly than competitors. This strategy is called
A) strategic planning
B) cost leadership
C) focus.
D) high speed
Q3) One of the five competitive forces is the power of customers to affect pricing and reduce profit margins.
A)True
B)False
Q4) An exit strategy might be part of the contingency plan.
A)True
B)False
Q5) Using the planning model, how would you plan an event for 500 people.
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Chapter 5: Problem Solving and Decision Making
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Q1) Marketing executive Jasmine likes to make a decision quickly as soon as enough information is available, and she also likes to generate lots of options. Her decision-making style is therefore characterized as, A) decisive.
B) flexible.
C) hierarchic.
D) integrative.
Q2) The condition of groupthink is likely to occur when group members
A) strive too hard for consensus.
B) think of themselves as inferior.
C) use the step-by-step approach to decision making.
D) have different perspectives.
Q3) A powerful approach to developing an innovative organization is to systematically gather ideas from people inside and outside the firm.
A)True
B)False
Q4) Describe what actions an organization can take to encourage employees to think more creatively.
Q5) Describe what you can do in the next several years to increase your creativity.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Q1) A decision tree is a graphic illustration of the alternative solutions available to solve a problem.
A)True
B)False
Q2) Describe how a person might use a Gantt chart to plan an office party for 2,000 people. Use a diagram of a Gantt chart in your answer.
Q3) A decision tree is considered particularly useful in
A) evaluating costs over the life of a project.
B) making a sequence of decisions.
C) estimating the length of time required to achieve given return on investment.
D) determining when to drop a product line.
Q4) Break-even analysis assumes that unit costs vary in relation to sales volume.
A)True
B)False
Q5) A decision tree graphically depicts
A) the alternative solutions available to solve a problem.
B) cause and effect relationships.
C) how much inventory to keep on hand.
D) the states of nature.
Q6) Explain the basics of a just-in-time (JIT) inventory system. Page 8
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Page 9
Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) A positive feature of job enlargement is that it avoids the problem of having to deal with multiple priorities.
A)True
B)False
Q2) An experiment about noise levels with female clerical workers demonstrated that the workers exposed to noise
A) increased their productivity levels.
B) capitalized more on ergonomic features of their work furniture.
C) experienced inner-ear damage.
D) developed high levels of stress hormones in the blood.
Q3) In the job characteristics model, a significant task is one requiring an above-average degree of mental ability.
A)True
B)False
Q4) Night-shift workers have a lower incidence of alcohol and drug abuse than do workers on the day and evening shifts.
A)True
B)False
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) What can a CEO do to bring about change in his or her organization?
Q2) The clearest example of a staff department in a manufacturing organization would be
A) sales.
B) operations.
C) food services.
D) quality assurance.
Q3) The organization structure best suited to gaining the advantage of specialization is ____ departmentalization.
A) functional
B) geographic
C) product
D) matrix
Q4) First describe, then draw, a matrix organization structure.
Q5) The unfreezing phase of the change model involves getting workers to learn new habits.
A)True
B)False
Q6) Identify and describe the most common forms of departmentalization. Give company examples where you can.
Page 11
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Chapter 9: Staffing and Human Resource Management
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Sample Questions
Q1) According to federal laws prohibiting discrimination, it is illegal to discriminate against people
A) in any aspect of employment.
B) mostly with respect to hiring.
C) mostly with respect to transfer, promotion, layoff, or recall.
D) mostly with respect to recruitment and testing.
Q2) A specific way in which human resources contributes to business strategy is by
A) helping to build high-performance work practices.
B) organizing company picnics.
C) making PowerPoint presentations to top management.
D) helping to prepare job descriptions.
Q3) Under a variable pay system, workers receive some of their pay based on A) demonstration of skills.
B) demonstration of competencies the company needs for its success.
C) number of years of employment.
D) actual job performance.
Q4) Describe the various ways in which employers recruit, or search, for potential job candidates.
Q5) Describe how a firm can use the organization staffing model.
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Chapter 10: Leadership
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Sample Questions
Q1) An important influence tactic for leaders is to guide group members through expressing and demonstrating values that guide behavior.
A)True
B)False
Q2) Empowerment is an approach to power sharing that often motivates group members.
A)True
B)False
Q3) According to the Situational Leadership II, a Self-Reliant Achiever has low competence and high commitment.
A)True
B)False
Q4) Leading by values is similar to influencing people through A) giving them rewards for good deeds.
B) the organization culture.
C) being assertive.
D) exchange of favors.
Q5) Leaders establishes a direction for and demands high standards of performance from group members.
A)True B)False
Page 13
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Chapter 11: Motivation
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Sample Questions
Q1) People who justify such high executive compensation say the large payments are necessary
A) to attract and retain top talent.
B) to keep the executives motivated.
C) both a & b
D) to use profit sharing.
Q2) The motivational idea behind enabling employees to own company stock is that if the stock goes down in value, employees can purchase a bargain.
A)True
B)False
Q3) An example of a job satisfier for most people would be the opportunity to work on a project with an expert in the field.
A)True
B)False
Q4) A potential problem with relying on goals to motivate workers is that A) they might use unethical means to attain goals.
B) they might receive praise from a supervisor.
C) they might receive a sense of satisfaction from a job well done.
D) it might lead to turnover.
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Chapter 12: Communication
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Q1) Suppose you are on an overseas assignment to a culture much different than your own. How would you go about overcoming any potential communication barriers between you and members of the group you will be working with?
Q2) A particularly devious political tactic is to behave unpredictably just to keep people off guard, thereby making them easier to control.
A)True
B)False
Q3) Positive gossip appears to travel much faster than negative gossip. A)True
B)False
Q4) Teams in organizations emphasize ____ communication. A) downward B) horizontal C) upward
D) diagonal
Q5) A guideline Peter Drucker offers managers is to speak at length first, then listen. A)True B)False
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Chapter 13: Teams, Groups, and Teamwork
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Sample Questions
Q1) A key advantage of a project structure is that it
A) does not require skilled workers.
B) does not require resources from the larger organization.
C) encourages identification with the project.
D) leads to stable assignments for project members.
Q2) The arrangement of work opposite to a self-managing work team is a manufacturing setting is an assembly line.
A)True
B)False
Q3) A team is least likely to be a useful form of organization under which one of the following conditions?
A) speed is important
B) the organization faces a complex and rapidly changing environment
C) work processes are best handled by one functional group
D) when innovation and learning have high priority
Q4) An example of emotionally intelligent behavior by a group would be to build relationships both within and outside the group.
A)True
B)False
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Chapter 14: Information Technology and E-Commerce
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Q1) Using several electronic devices at once often interferes with a person's ability
A) to evaluate staff members.
B) to concentrate carefully on the major problem at hand.
C) to reward employees based on their performance.
D) to set goals.
Q2) How has the Internet enhanced globalization?
Q3) One of the key reasons that the Internet enhances globalization is that
A) computer components can be made inexpensively overseas.
B) music can be downloaded anywhere in the world.
C) rapid communication with business partners around the world is feasible.
D) you can download for free language translators from the Internet.
Q4) Among the potential advantages of voice recognition systems is that they will decrease the frequency of repetitive motion disorders among computer workers. A)True
B)False
Q5) Members of a virtual office typically work in the same building or office complex. A)True
B)False
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Chapter 15: Essentials of Control
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Q1) An important part of the balanced scorecard is to provide workers with a complete picture of the organization.
A)True
B)False
Q2) The financial measure, free cash flow takes into account the idea that managers need to make capital investments to maintain or expand the company's fixed assets.
A)True
B)False
Q3) The heart of cash flow is the cash provided by (or used in) financing activities.
A)True
B)False
Q4) Describe the measurement of intellectual capital.
Q5) Electronic monitoring often contributes to low levels of job satisfaction, absenteeism, high turnover, and job stress.
A)True
B)False
Q6) Describe the characteristics of an effective control system.
Q7) Describe the use of cash flow to measure the financial health of a firm.
Page 18
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Chapter 16: Managing Ineffective Performers
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Q1) Fear of traveling, especially flying, is yet another contributor to ineffective performance.
A)True
B)False
Q2) Managers often avoid confrontation because they may have limited skill in criticizing employees.
A)True
B)False
Q3) Write a memo to management advising them on how to deal with difficult people, cynics included.
Q4) An analysis of many different studies indicated that employees with high standing on organizational citizenship behavior are more likely to engage in counterproductive employee behavior.
A)True
B)False
Q5) Factors contributing to ineffective performance include
A) insufficient mental ability and education.
B) low motivation and loafing.
C) emotional problems or personality disorder.
D) all of the choices
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Chapter 17: Enhancing Personal Productivity and Managing Stress
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Q1) According to the job demand-job control model, workers experience the most stress when the demands of the job are low and they have high control.
A)True
B)False
Q2) Job burnout results from
A) exposure to chronic job stressors.
B) individual sources of stress.
C) sudden exposure to job stressors.
D) too much excitement on the job.
Q3) A key feature of a productivity-boosting nap is that the person naps
A) right next to the computer.
B) for about one and one-half hours.
C) during meetings, yet keeping the eyes open.
D) for a brief time period during the workday.
Q4) A recommended approach to reducing procrastination is to break a challenging task down into smaller units.
A)True
B)False
Q5) Describe some of the major stressors in the workplace.
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