Supervision and Leadership Final Exam Questions
Course Introduction
This course explores the foundational principles and essential practices of effective supervision and leadership within organizational settings. Students will examine the roles and responsibilities of supervisors and leaders, including communication strategies, motivation techniques, team building, conflict resolution, and ethical decision-making. Through case studies, practical exercises, and theoretical frameworks, learners will develop the skills necessary to guide teams, foster a positive work environment, and drive organizational success. The course emphasizes both traditional and contemporary leadership models, preparing students to adapt their approaches to diverse and dynamic workplace challenges.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
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17 Chapters
1700 Verified Questions
1700 Flashcards
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is the reason why supervisors must have good technical skills?
A) Supervisors are part of top management.
B) Supervisors work with future-oriented tasks.
C) Supervisors are first-level managers.
D) Supervisors work with conceptualization tasks.
Answer: C
Q2) Identify the correct statement regarding supervisory responsibilities.
A) Supervisors should keep their staff informed and up to date.
B) Supervisors should avoid having a sense of humor.
C) Supervisors should refrain from learning proper hiring practices.
D) Supervisors should keep vague employee records.
Answer: A
Q3) Which of the following skills is relatively more important for first-level managers?
A) Conceptual skills
B) Decision-making skills
C) Human relations skills
D) Technical skills
Answer: D
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3
Chapter 2: Ensuring High Quality and Productivity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The basic way to measure productivity is to _______.
A) divide outputs by inputs
B) add outputs and inputs
C) multiply inputs and outputs
D) subtract inputs from outputs
Answer: A
Q2) Expenses not related directly to producing goods and services are termed as:
A) staff salaries.
B) overhead.
C) core costs.
D) relative costs.
Answer: B
Q3) When a supervisor gives information about productivity improvement,employees should:
A) have an opportunity to ask questions.
B) be discouraged from expressing their views.
C) interrupt at every step to show their involvement in the process.
D) simply follow the instructions without questioning the supervisor as this would help save time.
Answer: A
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Chapter 3: Groups, Teams, and Powerful Meetings
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Abhi and Jack are new employees at Senfer Co.They are being trained together.During training,Abhi and Jack find that they have significant differences in opinions about their work allocations.This results in a heated argument between the two.They discuss this with their supervisor,who helps them to resolve the argument and sort out differences.In the context of the stages of team development,Abhi and Jack are going through the _____ stage.
A) forming
B) norming
C) performing
D) storming
Answer: D
Q2) In the context of characteristics associated with team productivity,a(n)_____ leader is most likely to have a leadership style that does not dominate.
A) flexible
B) authoritarian
C) extrovert
D) orthodox
Answer: A
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Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Baron Inc.is a chemical company that desires to be more sustainable in terms of environmental safety.Therefore,the management decides to reduce hazardous waste.In the context of organizations putting in efforts to achieve sustainability,this is an example of _____.
A) rewarding contributions to sustainability
B) hiring people with sustainability skills
C) setting sustainability goals
D) tracking progress toward sustainability
Q2) As a leader,a supervisor is expected to _____.
A) practice nepotism
B) eliminate quality control processes
C) be loyal to the organization and subordinates
D) increase organizational profits solelyby being a perfectionist
Q3) An organization's written statement of its values and its rules for ethical behavior most accurately defines the term:
A) mission statement.
B) code of ethics.
C) vision statement.
D) ethical agenda.
Q4) As a supervisor,what types of ethical behavior should one ideally practice?
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Chapter 5: Managing Diversity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) If a supervisor assumes that an old worker is not as physically strong as a young worker,he or she is making judgments based on _____.
A) prejudice
B) norms
C) ethics
D) sexism
Q2) Which of the following statements is true about nonverbal communication?
A) Nonverbal communication is the basis of communication that supervisors have with others.
B) Nonverbal communication deems it important to rely on generalizations about culture.
C) Nonverbal communication seldom occurs without some accompanying words.
D) Nonverbal communication reflects the real complexity of any individual or foreign culture.
Q3) What are the goals of diversity training?
Q4) Write a note on the Americans with Disabilities Act.
Q5) Differentiate among prejudice,discrimination,and stereotypes by defining all three and giving one example of each.
Q6) Write a note on the Equal Employment Opportunity Commission.
Page 7
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Chapter 6: Reaching Goals: Plans and Controls
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Sample Questions
Q1) Controlling is best defined as the:
A) scheduling tool that identifies the relationships among tasks as well as the amount of time each task will take.
B) management function of making sure that work goes according to plan.
C) process of planning what to do if the original plans don't work out.
D) process of developing objectives that specify how each department will support organizational goals.
Q2) _____ involves the presentation of something pleasant after a desired behavior has occurred.
A) Laissez-faire
B) Positive reinforcement
C) Empowerment
D) Affirmative feedback
Q3) Compare and contrast strategic planning and operational planning.
Q4) apparent and achievable standards.
A) Monitoring performance
B) Fixing problems
C) Reinforcing successes
D) Providing feedback
Q5) Define the term "controlling." List the three different forms of controlling.
Page 8
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Chapter 7: Organizing and Authority
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Sample Questions
Q1) _____ authority is the right to advise or assist those with line authority.
A) Functional
B) Centralized
C) Decentralized
D) Staff
Q2) According to research,a top challenge of the organic structure is that:
A) employees may become confused about the details of their roles and responsibilities.
B) an inflexible structure is rarely suitable for a very small organization.
C) rigid boundaries between jobs make it difficult for employees to contribute.
D) it is not well-suited for dynamic environments where decisions must be made quickly.
Q3) A manager's span of control is most likely to be lesser when:
A) employees perform similar functions.
B) subordinates are physically closer.
C) subordinates perform complex functions.
D) standards for performance are clear.
Q4) The first step in the organizing process is to determine the needed resources.
A)True
B)False
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9
Chapter 8: The Supervisor As Leader
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Identify the criteria for choosing a leadership style.
Q2) The more confidence a supervisor has in employees,the more he or she will involve them in planning and decision making.
A)True
B)False
Q3) Who among the following best exemplifies an authoritarian leader?
A) Will, who blames his team members for his poor performance ratings
B) Violet, who believes that her hard work led to her promotion
C) George, a team lead who makes decisions himself and gives instructions to his team members
D) Hannah, who encourages her subordinates to come up with solutions to problems
Q4) In the context of supervisors' relationships with their managers,loyalty means:
A) a supervisor works with others in the organization to achieve organizational goals.
B) a supervisor says only positive things about company policies and about his or her manager.
C) a manager expects supervisors to keep him or her informed about the department's performance.
D) a manager should see that the department meets or exceeds its objectives.
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Page 10
Chapter 9: Problem Solving,decision Making,and Creativity
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100 Flashcards
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Sample Questions
Q1) In the rational model of decision making,the selection and implementation of the best alternative:
A) requires formal criteria for making decisions.
B) should be as subjective as possible.
C) can only be done with the help of a decision tree.
D) can only be done after getting feedback.
Q2) In decision making,why is feedback important for a supervisor?
A) It indicates whether the chosen solution is working.
B) It eliminates the use of stereotypes when making a decision.
C) It helps the supervisor use subjective rationality more effectively.
D) It makes the supervisor choose the simplest solution to all problems.
Q3) Which of the following is a true statement about probability theory?
A) It can only be used to make decisions in situations that do not involve risk.
B) It states that groupthink will always result as a product of brainstorming.
C) It requires knowledge of the expected values of each alternative when making a decision.
D) It cannot be applied to real life situations without the use of computer software.
Q4) List two advantages and two disadvantages of group decision making.
Q5) Define creativity and describe guidelines for thinking creatively.
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Chapter 10: Communication: Theory and Modern Media
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When there is a need for a record,which of the following is the most effective mode of communication?
A) Telephone conversation
B) Memorandum
C) Face-to-face communication
D) Conference call
Q2) Which of the following statements about nonverbal messages is true?
A) Nonverbal forms of communication work best when a supervisor wants to remove biases in attention.
B) Our facial expression, posture, and even silence provide nonverbal cues.
C) The meanings of nonverbal messages are universal and do not change from culture to culture.
D) Nonverbal messages generally have lesser influence on the receiver than verbal messages.
Q3) Much of the communication that occurs in an organization is:
A) directed toward meeting the organization's goals.
B) through recorded conversations.
C) directed toward meeting individual needs.
D) through formal meetings.
Q4) Distinguish between hearing and listening.
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Chapter 11: Motivating Employees
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100 Flashcards
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Sample Questions
Q1) Vroom's and Skinner's process theories both state that supervisors motivate most effectively when they:
A) only provide extrinsic rewards.
B) eliminate the Pygmalion effect.
C) place less emphasis on punishing infractions.
D) use more punishment than reinforcement.
Q2) Anna goes for a meditation retreat in India to attain spirituality.According Maslow's hierarchy of needs,which need is she trying to satisfy?
A) Physiological need
B) Social need
C) Self-actualization need
D) Esteem need
Q3) According to Herzberg's two-factor theory,which of the following are hygiene factors?
A) Salary and benefits
B) Personal growth
C) Work itself
D) Opportunity for recognition
Q4) Briefly describe the reinforcement theory.
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Chapter 12: Problem Employees: Counseling and Discipline
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100 Flashcards
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Sample Questions
Q1) Ted,a supervisor for Jack's Pool Supplies,was accused of stealing pool supplies and selling them to friends and relatives at reduced prices.Given Ted's good track record,he was not fired immediately.The authorities decided to give him an administrative leave,without pay,until the investigation was complete.Considering the given information,it would be most appropriate to say that Ted was:
A) demoted.
B) discharged.
C) suspended.
D) dismissed.
Q2) Hussain,the supervisor of a finance team,decides to utilize the nondirective method of counseling for dealing with Susanna's performance issues at work.He calls Susanna for a meeting to help her solve the problem.In this method of counseling,which of the following would be the right step to take after Susanna identifies the problem?
A) Hussain would ask questions about the problem
B) Susanna would propose solutions and select one of them
C) Hussain would listen to Susanna's answers until he understands the problem
D) Hussain would suggests ways to handle the problem
Q3) Define counseling.What are the benefits of counseling?
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Page 14
Chapter 13: Managing Time and Stress
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100 Flashcards
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Sample Questions
Q1) Stuart had an open door policy for his employees and their problems.However,he was also aware of how this policy could be abused to waste time.Therefore,when one of his employees came to him to discuss her recent European vacation,Stuart should respond by:
A) listening attentively.
B) calling a departmental meeting to hear about this topic.
C) saying that they could have lunch together so that they can talk about it.
D) asking her to write about it and submit it to the company's weekly newsletter.
Q2) Identify the basic approach that supervisors can take to reduce stress in the workplace.
A) Praising employees for average performance
B) Protecting employees from emotional stressors
C) Letting employees stay away from decision making
D) Giving employees chances to use skills
Q3) Which of the following is a common time waster that plagues supervisors?
A) Learning how to say no
B) Supervising every detail of employees' work
C) Updating time log every half-hour
D) Reserving a certain time of day for meetings
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Page 15
Chapter 14: Managing Conflict and Change
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Sample Questions
Q1) James works as a supervisor at FastLoops Co.He transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.Which type of power did James use to reinforce hard work?
A) Connection power
B) Supervisory power
C) Reward power
D) Referent power
Q2) _____ conflicts often arise when each of the two different groups in an organization wants its jobs handled first,but the support department obviously cannot help everyone first.
A) Positive
B) Interpersonal
C) Strategic
D) Structural
Q3) Describe the guidelines supervisors should use when socializing with others in the organization.
Q4) Describe how supervisors can implement change.
Q5) Identify and describe both positive and negative aspects of conflict.
Q6) How can supervisors effectively mediate conflict resolution?
Page 16
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Chapter 15: Selecting Employees
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Sample Questions
Q1) Which of the following is least likely to be a benefit of requesting a physical examination after making a job offer?
A) It helps the organization determine whether the person is physically able to fulfill job requirements.
B) It reduces the risk that someone will sue the company for refusing to hire him or her because of a disability.
C) It helps to determine whether the person is eligible for any life, health, and disability insurance that the company offers as benefits.
D) It allows an organization to legally deny employment to a disabled person who is capable of performing the essential functions of the job.
Q2) Which of the following is an advantage of recruiting outside an organization?
A) The candidates are familiar with the work environment.
B) The candidates bring in skills that the organization might lack.
C) The expenses involved are comparatively less.
D) The process of recruitment is less time consuming.
Q3) What is the role of a supervisor role in the employee selection process of both large and small organizations?
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Chapter 16: Providing Orientation and Training
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Sample Questions
Q1) Large organizations generally have a formal orientation program conducted by the: A) supervisor.
B) employees themselves.
C) board of directors.
D) human resources department.
Q2) A potential drawback to providing employees with ongoing training and learning opportunities is that:
A) employees could take their newly gained knowledge, skills, and abilities and leverage them with other firms.
B) it prevents employees from engaging in creative decision making and problem-solving.
C) employees become less productive as they spend more time learning new skills rather than performing their tasks.
D) it increases competition among employees which results in interpersonal conflicts.
Q3) Describe the coaching process in the business context.
Q4) What are the various steps involved in the training process?
Q5) Define orientation.Why is it considered important for new employees?
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Chapter 17: Appraising Performance
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Sample Questions
Q1) _____ refers to the tendency to generalize one positive or negative aspect of a person to the person's entire performance.
A) Recency syndrome
B) Similarity bias
C) Central tendency
D) Halo effect
Q2) In which of the following types of appraisals does a supervisor list the employees in a group and then rank them?
A) Forced-choice approach
B) Work-standards approach
C) 360-degree feedback approach
D) Paired-comparison approach
Q3) In the context of what to measure in an appraisal,focusing on results means that the appraisal should:
A) be based on the labels assigned to people who behave in a particular way.
B) describe specific actions or patterns of actions.
C) be subjective and outside employees' control.
D) describe the extent to which an employee has satisfied the objectives for which he or she is responsible.
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