Supervision and Leadership Exam Questions
Course Introduction
This course explores the fundamental principles and practices of supervision and leadership within organizational settings. Students will examine various leadership theories, styles, and approaches, as well as essential supervisory skills such as communication, motivation, conflict resolution, team building, and performance management. Emphasis is placed on understanding the distinction between supervision and leadership, ethical decision-making, and strategies for fostering an inclusive and productive work environment. Through case studies, interactive discussions, and practical exercises, participants will develop the competencies required to effectively lead and inspire individuals and teams in diverse professional contexts.
Recommended Textbook Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
Available Study Resources on Quizplus
15 Chapters
1582 Verified Questions
1582 Flashcards
Source URL: https://quizplus.com/study-set/178 Page 2
Chapter 1: What Is Organizational Behavior?
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/2482
Sample Questions
Q1) Describe the four goals of science and how they apply to organizational behavior. Answer: The four goals of science are description, prediction, explanation, and control. The question "What does the process look like?" achieves the goal of description. Prediction can be achieved by asking, "Will the process occur again? When? Why?" Researchers can work on explanation by asking, "Why is this happening?" Finally, control can be achieved by asking, "Can we change whether or not this happens?" These questions can be asked at all levels of the organization.
Q2) List the six standards that upper level management can use when practicing EBM. Answer: -Stop treating old ideas as if they were brand new -Be suspicious of "breakthrough" studies and ideas -Develop and celebrate collect brilliance -Emphasize drawbacks as well as virtues -Use success (and failure) stories to illustrate sound practices but not in place of a valid research method. -Adopt a neutral stance toward ideologies and theories.
Q3) Identify the various levels of analysis within organizational behavior.
Answer: Individual, dyad, group and team, and organizational and industry
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Personality and Person Environment Fit
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/2483
Sample Questions
Q1) One primary value of the Myers-Briggs type indicator (MBTI) is that it ______.
A) is highly reliable
B) is valid for deciding who to hire
C) enables people to discuss personality in organizations
D) is easy to make value judgments
Answer: C
Q2) Victoria is a new sales manager and wants to know which Big 5 personality trait has been shown to be beneficial for sales performance?
A) extraversion
B) agreeableness
C) neuroticism
D) openness
Answer: A
Q3) High core self-evaluations lead to a series of positive personal and organizational outcomes.
A)True
B)False
Answer: TRUE
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Emotions and Moods
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2484
Sample Questions
Q1) Affect-driven behaviors are different from judgment-driven behaviors because they
A) are driven by more long-term attitudes
B) have (relatively) immediate consequences
C) do not impact coworkers
D) do not impact behaviors
Answer: B
Q2) Being mindful is significantly related to ______.
A) positive affect
B) well-being
C) emotional intelligence
D) affective events theory
Answer: B
Q3) Athletes use this term to describe times when they are mindful, focused, and their behavior seems effortless ______.
A) in the weeds
B) in the know
C) in the groove
D) in the zone
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Attitudes and Job Satisfaction
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2485
Sample Questions
Q1) Sherry pays all of her employees a salary that is well above what is needed to live comfortably in the United States. Sherry should know which of the following about the relationship between income and job satisfaction?
A) The more she pays, the more satisfied they are likely to be with their job.
B) The more she pays, the less satisfied they are likely to be with their job.
C) The relationship between income and job satisfaction goes away.
D) Her lower pay employees will likely not be satisfied.
Q2) Which of the following is defined as a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience?
A) organizational commitment
B) cognitive dissonance
C) job satisfaction
D) perceived organizational support
Q3) Employees who are highly paid are ______.
A) generally dissatisfied with their job
B) just as satisfied as lower paid employees
C) more satisfied than lower paid employees
D) less satisfied than lower paid employees
Q4) Describe the four responses to job dissatisfaction.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Perception, Decision Making, and Problem
Solving
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2486
Sample Questions
Q1) Which of the following is defined as whether questions are presented as gains or losses?
A) framing
B) satisficing
C) bounded rationality
D) maximizing
Q2) Once formed, perceptions cannot be changed.
A)True
B)False
Q3) Describe three of the major decision traps and how to avoid them.
Q4) Which of the following from the book Thinking Fast and Slow describes System 2 Thinking?
A) automatic and effortless decision-making that is often involuntary
B) rational decision-making
C) complex thinking that demands mental effort, including complex calculations
D) satisficing
Q5) Personality plays a role in decision-making.
A)True
B)False
Q6) Describe why decision-making is important to leader effectiveness. Page 7
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Leadership
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/2487
Sample Questions
Q1) Which of the following is one of the four components of ethical leadership?
A) moral sensibility
B) moral judgment
C) moral turpitude
D) moral morality
Q2) Which of the following is a step in LMX development?
A) role-taking
B) role-reconsideration
C) role-improvisation
D) role-faking
Q3) Tamara is admired and respected and is seen as a change agent. She is demonstrating which of the following of the behaviors of transformational leaders?
A) individualized consideration
B) inspirational motivation
C) intellectual stimulation
D) idealized influence
Q4) What traits matter for leadership?
Q5) Compare and contrast initiating structure versus consideration.
Q6) Describe the differences between leaders and managers.
Q7) Describe the four I's of transformational leadership.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 7: Power and Politics
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/2488
Sample Questions
Q1) Influence can be thought of as power in use.
A)True
B)False
Q2) Research so far has shown that the perceptions of the effectiveness of influence tactics ______.
A) are multicultural
B) are specific to the U.S.
C) are only applicable in North America
D) are specific to China
Q3) Exchange is based on the quid pro quo in organizational life and will always be direct.
A)True
B)False
Q4) The ability to adapt influence strategies to different situations is called ______.
A) networking ability
B) social astuteness
C) interpersonal influence
D) apparent sincerity
Q5) Identify the differences between individual and organizational sources of power.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 8: Motivation: Core Concepts
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/2489
Sample Questions
Q1) ______ is the overall perception of what is fair in an organization.
A) Organizational commitment
B) Perceived organizational support
C) Expectancy theory
D) Organizational justice
Q2) Which of the following is linked to what people think about at work that satisfies them (e.g., advancement, recognition, and achievement)?
A) need for power
B) physiological
C) hygienes
D) motivators
Q3) Edgar needs his goals for his department to be time-based. According to the text, he should ask ______.
A) when do we need to attain this goal?
B) are there larger goals I can set?
C) how much will this cost?
D) how accurately can we reach the goal?
Q4) How can a leader identify growth needs in his or her followers?
Q5) Identify and describe the four types of organizational justice.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Motivation: Applications
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/2490
Sample Questions
Q1) Which of the following refers to how external reward may support an employee's sense of competence if they don't undermine autonomy?
A) extrinsics in service of intrinsics
B) intrinsics in service of extrinsics
C) punishments in service of rewards
D) rewards in service of punishments
Q2) When a specified behavior is rewarded or punished every time it occurs, it is which type of schedule of reinforcement?
A) fixed-interval
B) fixed-ratio
C) partial
D) continuous
Q3) Which of the following is when compensation is tied to unit-level performance where revenue increases (or cost savings) are shared with an employee?
A) piece-meal plan
B) gain-sharing plan
C) stock options
D) profit-sharing plan
Q4) Explain the principles of reinforcement theory.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Group Processes and Teams
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2491
Sample Questions
Q1) Describe the benefits of a team charter.
Q2) People belong to different groups (e.g., a student can also be a coworker, a friend, and a member of a church), and these categorizations comprise their ______.
A) social identity
B) implicit norms
C) team mental models
D) explicit norms
Q3) Phuong is interested in increasing the cohesion of her student team. She should understand that ______.
A) Cohesion can depend on the attractiveness or unattractiveness of the clothing of the group.
B) Cohesion can become a state in which a group tends to stick together and unite in the pursuit of team goals.
C) Cohesion can depend on the attractiveness or unattractiveness of the instructor.
D) Cohesion can depend on the attractiveness or unattractiveness of the other students in the classroom.
Q4) Describe the three main aspects of team effectiveness.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2492
Sample Questions
Q1) Which of the following is the last step in the negotiation process?
A) closing the deal
B) implementing the agreement
C) information using
D) relationship building
Q2) Which of the following is enlarging the pool of resources, so that a negotiation can end in a win-win agreement where both parties feel that they got the best possible outcome?
A) expanding pie
B) fixed pie
C) distributive bargaining
D) zero-sum game
Q3) Which of the following is not one of the mechanisms that decrease the relationship between task and relationship conflict?
A) ignoring the conflict
B) group emotional intelligence
C) good working relationships
D) norms for suppressing negative emotions
Q4) Describe some causes of conflict in organizations.
Q5) Describe how team conflict affects team performance.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Organizational Communication
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2493
Sample Questions
Q1) Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy?
A) upward communication
B) downward communication
C) lateral communication
D) brownnosing
Q2) A good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly is via active listening.
A)True
B)False
Q3) Outline the communication process.
Q4) Basil is the CEO of the organization and realizes he needs to pay attention to the grapevine because it might ______.
A) be an important source of information
B) be a good way to hear the organization gossip
C) establish more trust with his employees
D) encourage stronger social loafing
Q5) Explain the advantages and disadvantages of the office grapevine.
Q6) Explain the advantages and disadvantages of e-mail as a form of communication.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Diversity and Cross-Cultural Adjustments
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/2494
Sample Questions
Q1) Differences among members' attitudes, beliefs, and values are known as ______.
A) deep-level diversity
B) diversity
C) surface-level diversity
D) ethnicity
Q2) Despite the prevalence and importance of expatriates on international assignments, poor cross-cultural adjustment often results in ______.
A) cultural retooling
B) repatriation
C) dissatisfaction
D) global mobility
Q3) Which of the following dimensions of Hofstede's cultural values is group orientation?
A) relationship orientation
B) uncertainty avoidance
C) power distance
D) collectivism-individualism
Q4) Being homesick is a symptom of culture shock.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 14: Organizational Culture
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2495
Sample Questions
Q1) According to research on service industry companies, which of the following types of organizations rated highest in attention to detail?
A) US Postal Service
B) all service industry companies scored about average
C) transportation companies
D) accounting firms
Q2) According to the Denison model of organization culture, which of the following culture values is in the quadrant of external focus and stable?
A) consistency
B) involvement
C) adaptability
D) mission
Q3) To gain a more complete view of how people describe their organization's values and their work experiences, a leader should _____.
A) interview employees about the culture
B) combine survey measures of climate and culture
C) ask employees how they feel about the climate
D) observe the climate and make adjustments accordingly
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Leading Change and Stress Management
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2496
Sample Questions
Q1) Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. Brandi is experiencing ______.
A) performance stress
B) challenge-related stress
C) Goal stress
D) hindrance-related stress
Q2) Planned organizational change can have a number of targets including ______.
A) leadership
B) manufacturing
C) structure
D) pay
Q3) The theory and research that underlies the practical application of OD interventions in the workplace is known as ______.
A) proactive research
B) psychology
C) organizational behavior
D) social psychology
Q4) Describe the forces driving organizational change.
Q5) Describe the process of appreciative inquiry as an OD intervention.
To view all questions and flashcards with answers, click on the resource link above. Page 18