Supervision and Leadership Exam Preparation Guide
Course Introduction
Supervision and Leadership introduces students to the essential principles and practices of effective supervision and leadership within organizational settings. The course explores key theories of leadership, the roles and responsibilities of supervisors, communication strategies, team building, motivation, conflict resolution, and ethical decision-making. Through case studies, discussions, and practical exercises, students will develop the skills necessary to inspire and guide individuals and teams, foster a positive workplace culture, and drive organizational success. This course is designed for those aspiring to supervisory or leadership roles across a range of industries.
Recommended Textbook
Supervision Concepts and Practices of Management 12th Edition by Edwin C. Leonard
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15 Chapters
1261 Verified Questions
1261 Flashcards
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Chapter 1: Supervising in Uncertain Times
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/30465
Sample Questions
Q1) The primary difference between a supervisor and a working supervisor is that:
A) Working supervisors make up the first tier of management, while supervisors are considered mid-level managers.
B) Supervisors usually manage entry-level employees, while working supervisors manage more experienced employees.
C) Working supervisors are not considered part of management.
D) Supervisors are not considered part of management.
Answer: C
Q2) Despite the rather low birthrate in recent decades, both the population and the workforce will continue to grow.
A)True
B)False
Answer: True
Q3) Effective supervisors must be able to maintain their perspective in the face of rapidly changing conditions.
A)True
B)False
Answer: True
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Chapter 2: The Managerial Functions
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Achieveing coordination typically is _____ at the executive level than at the supervisory level.
A) easier
B) more difficult
C) more fun
D) less fun
Answer: B
Q2) Working in a team generally delivers _____ results in comparison to working alone.
A) less favorable
B) more favorable
C) extremely favorable
D) equal
Answer: B
Q3) A supervisor's professional power depends to a greater extent on the follower's perceptions of that supervisor's knowledge, skill, and expertise.
A)True
B)False
Answer: False
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Chapter 3: Communication: the Key to Effective Supervisory Management
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Ann needs to talk to her supervisor, Mikayla, who is working feverishly on the departmental budget (which must be turned in to Mikayla's boss in one hour). If Mikayla wants to be an effective supervisor, however, she should immediately put aside the budget and instead focus attentively on Ann and her concerns.
A)True
B)False
Answer: False
Q2) The first major step toward becoming a better communicator is:
A) Putting every message in writing.
B) Thinking through the message before sharing the informaton.
C) Asking questions.
D) None of the above.
Answer: B
Q3) Which of the following is an element of body language?
A) Silence
B) A shrug
C) A handshake
D) All of the above
Answer: D
Page 5
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Chapter 4: Principles of Motivation
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) According to Professors Hackman and Oldham, training employees with a variety of skills as opposed to one specialty will increase motivation.
A)True
B)False
Q2) Larry regularly fails to meet sales goals but routinely demands bonuses anyway.
Despite his lack of effort, he believes that the organization owes him. This is a classic example of:
A) Employee dissatisfaction
B) Inequitable treatment
C) Equitable treatment
D) Employee entitlement
Q3) The behavior of a difficult employee can sometimes be improved if the supervisor provides that employee more opportunities for need fulfillment.
A)True
B)False
Q4) The best way for a supervisor to handle difficult employees is simply to ignore them.
A)True
B)False
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Chapter 5: Solving Problems: Decision Making and the Supervisor
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.
A)True
B)False
Q2) A fishbone diagram would be most useful during which stage(s) of the decision-making process?
A) Stage 1
B) Stage 3
C) Stage 1 and 2
D) Stage 4 and 5
Q3) At work, Charles can be described as creative but prone to mistakes. He thrives when taking on projects that result in social recognition, and often uses humor to make a point. Which decision-making style best describes Charles?
A) Consensus builder
B) Group commander
C) Convenience seeker
D) Free spirit
Q4) Why is the nominal group technique used in the brainstorming process?
Q5) How can supervisors develop and enhance their decision-making skills?
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Chapter 6: Positive Discipline
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84 Verified Questions
84 Flashcards
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Sample
Questions
Q1) At the end of the day, Jerrold sees that Mike has neglected to turn off the machine he operates. As Mike's supervisor, Jerrold knows that this is serious offense, and gives him an oral warning right away. Jerrold's action is an example of which element of the hot stove rule?
A) Advance warning
B) Impersonality
C) Immediacy
D) Consistency
Q2) A supervisor should maintain self-control unless the employee's actions are severe.
A)True
B)False
Q3) No-fault attendance policies do not take into consideration any excuses for being absent to work.
A)True
B)False
Q4) What is the purpose of a statement of ethical codes?
Q5) What is the difference between the fight and flight approaches to unfair treatment in the workplace?
Q6) What is positive discipline? Positive self-discipline?
Page 8
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Chapter 7: Supervisory Planning
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) When an employee requests a piece of new equipment, the first thing a supervisor should do is solicit prices from equipment suppliers to find the best deal for the new equipment.
A)True
B)False
Q2) A wise supervisor realizes that "time is money" and therefore expects most employees to work continuously at top-speed.
A)True
B)False
Q3) What is included in the planning function of management? Why is it so important?
Q4) Charlene, a top manager, is participating on a project at work to develop a long-range plan that will highlight her organization's goals for the next year, three years, five years, and ten years. Charlene is helping to develop what type of plan?
A) Functional plan
B) Tactical plan
C) Operational plan
D) Strategic plan
Q5) What is strategic planning? In most organizations, who is responsible for strategic planning?
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Chapter 8: Supervisory Principles for Organizing
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following are advantages of maintaining an up-to-date organization chart?
A) It helps employees understand formal and informal authority and responsibility relationships.
B) It provides a demographic overview of the employees.
C) It tells you how much money each employee is currently paid.
D) All of the above are advantages.
Q2) Span of management refers to the amount of control a supervisor possesses.
A)True
B)False
Q3) Meetings should be called by supervisors on a frequent basis regardless of necessity.
A)True
B)False
Q4) What has been created when employee groups are given wide latitude and considerable authority to make job-related decisions?
A) A horizontal corporation
B) A virtual corporation
C) A self-directed work team
D) A reengineered work team
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Chapter 9: The Supervisors Role in Preparing Employees for Success
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Sample Questions
Q1) In today's turbulent technological environment, jobs, careers, and the skills required for those jobs and careers are all experiencing rapid change. From the perspective of employee training needs, Fernando, as a supervisor, should:
A) Identify training that can be handled by the human resources department rather than by his department.
B) Identify jobs that will continue to remain important within the department, and new skills that could help employees assume additional responsibilities in the event of changes.
C) Reclassify all jobs in the current system and assign employees accordingly.
D) Wait for the changes to come and institute a new training approach.
Q2) Provide examples of interview questions that could be considered unlawful.
Q3) What functions does the human resource department serve?
Q4) The supervisor's subordinates should never be allowed to be involved in the hiring decision since this decision is a management right.
A)True
B)False
Q5) Describe the various components that are involved in the process of orientation, often referred to as onboarding.
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Chapter 10: Supervisory Leadership and the Management of Change
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Employee resistance to change is based upon the change itself rather than the manner in which the change is introduced.
A)True
B)False
Q2) Samuel is responsible for generating monthly reports on his organization's sales figures. This month, he decided to pass the project along to one of his subordinates so that he can gain experience in data analysis and also to free up more of his own time for other duties. This is an example of:
A) Contracting
B) Outsourcing
C) Delegating
D) Mentoring
Q3) Survival of a company may depend on the abilities of its managers to make fundamental changes.
A)True
B)False
Q4) People want leaders who are passionate about their convictions.
A)True
B)False
Page 12
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Chapter 11: Managing Work Groups: Teamwork, Morale and Counseling
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) The Hawthorne Studies supports the adage, "The more things change, the more they stay the same".
A)True
B)False
Q2) Wendy has been designated as group leader of a taskforce at work that just met for orientation last week. During the second meeting, group members began sharing ideas and perspectives about tasks to be accomplished, and Wendy observed that conflict arose among some of the group members. She focused on coaching task force members on use of professional behavior. Wendy's taskforce is currently in which group development stage?
A) Forming
B) Storming
C) Norming
D) Performing
Q3) Which of the following is another term for organizational development (OD)?
A) Counseling
B) Guiding
C) Process consultation
D) Surveying
Q4) When is a task group necessary?
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Chapter 12: Supervising a Diverse Workforce
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88 Flashcards
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Sample Questions
Q1) According to _____, jobs that are distinctly different, but require similiar skills should be paid at the same level.
A) probable cause
B) justified equality
C) comparable worth D) inequity theory
Q2) Female supervisors tend to put _____ pressure on _____ employees.
A) more; male
B) more; female
C) more; younger
D) more; older
Q3) Reports by the U.S. Justice Department indicate that alleged discrimination in the workplace has decreased rapidly during the past two decades.
A)True
B)False
Q4) Managing a diverse workforce is a benefit to the firm and its employees.
A)True
B)False
Q5) What are protected-group employees?
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Cost and revenue data are usually reported to the supervisor by his or her subordinate employees in the department.
A)True
B)False
Q2) Supervisors who play a key role in cost reduction usually do so with the help of their employees.
A)True
B)False
Q3) Examples of feedback control include measurement of the quality and quantity of units produced.
A)True
B)False
Q4) Workers are more apt to accept standards as reasonable and fair when they help to formulate those standards.
A)True
B)False
Q5) Everyone uses feedforward controls at one time or another.
A)True B)False
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Chapter 14: Performance Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Other than the title of the document, a self-evaluation form should be identical to the supervisor evaluation form.
A)True
B)False
Q2) What should the supervisor do in the appraisal meeting?
Q3) Which of the following is a problem with appraisal forms most organizations experience?
A) Not all raters agree on the meaning of such terms as exceptional, very good, satisfactory, fair, and unsatisfactory.
B) Some supervisors are more severe than others.
C) Some supervisors are overly generous or lenient.
D) All of these answers.
Q4) Which of the following is NOT a practical suggestion for improving employee performance?
A) Letting people know what is expected of them.
B) Telling employees to "shape up" or "ship out."
C) Finding out what can be done to help the employee.
D) Observing employee performance.
Q5) What are some reasons for the leniency error?
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Chapter 15: Resolving Conflicts in the Workplace
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78 Verified Questions
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Sample Questions
Q1) In unionized settings, supervisors should avoid making individual exceptions to resolve a complaint or grievance since:
A) Making an exception would make the decision nonbinding, and the supervisor may change it at any time.
B) Supervisors should follow existing rules since only the labor union has the authority to make exceptions to the rules.
C) This would imply to employees that all company policies, rules, and/or the labor agreement can be disregarded.
D) This may set a precedent that could be used in future interpretations or negotiations of the labor agreement.
Q2) If alternative dispute resolution is to succeed, companies must train supervisors to respond positively to employee requests, concerns, and complaints.
A)True
B)False
Q3) In the workplace, the terms complaint and grievance do not mean the same thing.
A)True
B)False
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