Strategic Sourcing
Mock Exam
Course Introduction
Strategic Sourcing is a comprehensive course that explores the processes, tools, and strategies involved in acquiring goods and services in a way that aligns with an organizations long-term goals. The course covers key concepts such as supplier evaluation and selection, negotiation techniques, cost analysis, risk management, and the development of sourcing strategies that deliver sustainable value. Students will gain insights into global sourcing trends, the role of technology in procurement, ethical considerations, and the impact of effective sourcing on overall business competitiveness. Case studies and real-world examples are used to illustrate best practices and the strategic importance of sourcing in todays complex supply chain environments.
Recommended Textbook
Managing Quality Integrating the Supply Chain 5th Edition by S. Thomas Foster
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15 Chapters
1374 Verified Questions
1374 Flashcards
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Chapter 1: Differing Perspectives on Quality
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119 Verified Questions
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Sample Questions
Q1) Responsiveness is the willingness of the service provider to be helpful and prompt in providing service.
A)True
B)False
Answer: True
Q2) The first theoretical attempt to link quality improvement to financial results was the
A) Juran cost-benefit analysis
B) Garvin quality matrix
C) Deming value chain
D) 360-degree evaluation
E) law of diminishing marginal returns
Answer: C
Q3) The advantage of the conformance definition of quality for products is that it is easily quantified.
A)True
B)False
Answer: True
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3
Chapter 2: Quality Theory
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Sample Questions
Q1) What is the primary contribution of Robert C. Camp?
A) the concept of benchmarking
B) his assertion that the entire organization should be involved in improving quality
C) the zero-defects approach to quality improvement
D) his emphasis on total involvement of the operating employees in improving quality
E) the quality loss function and the concept of robust design
Answer: A
Q2) Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.
A)True
B)False
Answer: False
Q3) According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no longer necessary.
A)True
B)False
Answer: True
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Chapter 3: Global Supply Chain Quality and International Quality Standards
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) With respect to the five S's, neatness that is achieved by straightening offices and work areas is called ________.
A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke
Answer: B
Q2) The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control.
A)True
B)False
Answer: True
Q3) For a firm applying for the Baldrige Award, the first step is eligibility determination.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Strategic Quality Planning
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Sample Questions
Q1) Kanri is the term used to describe the interactive nature of the Hoshin planning process.
A)True
B)False
Q2) Strategic planning implies planning for the short term.
A)True
B)False
Q3) Which of the following is not an example of a strategic content variable?
A) time
B) leadership
C) quality costs
D) generic strategies
E) product development
Q4) ________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.
A) Leading
B) Empowerment
C) Planning
D) Organizing
E) Controlling
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Chapter 5: The Voice of the Customer
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Sample Questions
Q1) Internal customers are the bill-paying receivers of a company's work.
A)True
B)False
Q2) The three phases of customer-relationship management systems are response, transition, and feedback.
A)True
B)False
Q3) ________ results in the suppliers becoming de facto subsidiaries to their major customers.
A) Segmentation
B) Gap analysis
C) Strategic alliance
D) Source loyalty
E) Supplier rationalization
Q4) Explain the reactive customer-driven quality (RCDQ) model.
Q5) Explain the ten determinants of service quality contributed by Parasuraman, Zeithamel, and Berry.
Q6) RCDQ is the acronym for reactive customer-driven quality.
A)True
B)False
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Chapter 6: The Voice of the Market
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Sample Questions
Q1) Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.
A)True
B)False
Q2) In performance benchmarking, the initiator firm focuses its observation and investigation on business processes.
A)True
B)False
Q3) Calculate the total factor productivity for Firm B. A) 14.86
Q4) The concept of interfacing implies that you must have something to offer the target firm in return for sharing information. A)True
B)False
Q5) State the four key problems with benchmarking.
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Chapter 7: Quality and Innovation in Product and Process Design
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Sample Questions
Q1) State the importance of complementary products.
Q2) Quality function deployment (QFD) describes a method for translating customer requirements into functional design.
A)True
B)False
Q3) Industry experts are external sources for product ideas.
A)True
B)False
Q4) System reliability is defined as the propensity for a part to fail over a given time.
A)True
B)False
Q5) Marketing-generated ideas tend to be groundbreaking, risky, and technologically innovative as compared to R&D-generated ideas.
A)True
B)False
Q6) Product traceability increases product liability relating to safety hazards. A)True B)False
Page 9
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Chapter 8: Designing Quality Services
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Sample Questions
Q1) Services that individuals do not choose to engage are referred to as ________ services.
A) internal
B) voluntary
C) intangible
D) involuntary
E) external
Q2) Which of the following statements is true?
A) Tangible service attributes cannot be inventoried or carried in stock over long periods of time.
B) The homogeneous nature of services means that no two services are exactly the same.
C) Production and consumption of services often occur simultaneously.
D) Customers cannot exert control over the service provider to achieve customization.
E) Customers tend to be more involved in the production of goods than in the production of services.
Q3) Explain the different gaps in communication that arise due to intangible services.
Q4) State the advantages of the SERVQUAL instrument.
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Page 10
Chapter 9: Managing Supplier Quality in the Supply Chain
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Sample Questions
Q1) Supplier audits tend to have the developmental component that is found in supplier development programs.
A)True
B)False
Q2) For the measurement, analysis, and improvement section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.
A)True
B)False
Q3) The final link in the value chain is the ultimate consumer of the product.
A)True
B)False
Q4) Describe the concept of supplier evaluation.
Q5) Single sourcing refers to narrowing down the list of approved suppliers for a single component to just a few suppliers.
A)True
B)False
Q6) Explain the ISO/TS 16949 standard.
Q7) What is the function of the value chain?
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Chapter 10: The Tools of Quality
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Sample Questions
Q1) The first step in setting up a scatter plot is to determine the independent and dependent variables.
A)True
B)False
Q2) The first step in constructing ________ is to gather categorical data relating to quality problems.
A) control charts
B) histograms
C) scatter diagrams
D) Pareto charts
E) cause-and-effect diagrams
Q3) What is the first step in process mapping?
A) developing a map of the process
B) settling on a standard set of process mapping symbols to be used
C) reviewing a draft copy of the process map with the employees
D) observing the work being performed by shadowing the workers performing the work
E) clearly communicating the purpose of the process map to all the individuals involved in the exercise
Q4) Define check sheets and describe the steps involved in setting up a check sheet.
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Chapter 11: Statistically Based Quality Improvement for Variables
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Sample Questions
Q1) Close tolerances are required in the manufacturing section of an automotive parts business. Since the customers demand quality, the owner wants to monitor the operation closely using statistical process control. After taking 8 samples of size 4, the owner finds himself with the data in the table above. What is the center line for a chart that will monitor process dispersion?
A) 0.45
B) 0.30
C) 0.00
D) 0.75
E) cannot be determined from the information given
Q2) ________ variation is centered on a mean and occurs with a somewhat consistent amount of dispersion.
A) Nonrandom
B) Specific
C) Systematic
D) Abnormal
E) Random
Q3) What is the difference between a variable and an attribute?
Q4) What are the steps used in developing process control charts?
Q5) Describe the purpose of an s chart.
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Chapter 12: Statistically Based Quality Improvement for Attributes
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Sample Questions
Q1) Fifty defibrillators are tested for 48 hours per machine. Of all the machines tested, 2 experience malfunctions during the test. What is the failure rate for the machines?
A) 0.004
B) 0.042
C) 0.01
D) 0.008
E) 0.0008
Q2) What is the system availability for something that has a mean time between failures of 168 hours and needs an average of 48 hours to repair when it does fail?
A) 0.98
B) 0.93
C) 0.88
D) 0.83
E) 0.78
Q3) Discuss series and parallel reliability models and the implications for product design.
Q4) Describe the development and interpretation of the bathtub curve.
Q5) State the five types of attributes.
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Chapter 13: Six Sigma Management and Lean Tools
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Sample Questions
Q1) The goal of the ________ step is to use visual and statistical tools to better understand the relationships between dependent and independent variables.
A) defining objectives
B) identifying Xs
C) analyzing sources of variation
D) gauge R&R
E) Pareto analysis
Q2) The basic seven (B7) tools of quality can be used to handle 90% of the quality problems that a firm typically encounters.
A)True
B)False
Q3) Parameter design refers to the selection of control factors and the determination of optimal levels for each of the factors.
A)True
B)False
Q4) In Taguchi terms, ideal quality refers to an unattainable state of being.
A)True
B)False
Q5) What are the titles and roles of the key players in Six Sigma efforts?
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Chapter 14: Managing Quality Improvement Teams and Projects
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Sample Questions
Q1) Which of the following alternatives of conflict-resolution approach involves smoothing ruffled feelings while getting the team project back on track?
A) avoidance
B) defusion
C) reward system
D) confrontation
E) goal structure
Q2) ________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.
A) Performing
B) Storming
C) Forming
D) Mourning
E) Norming
Q3) Collaboration is one of the stages occurring in the conflict resolution process.
A)True
B)False
Q4) Briefly explain the situational leadership model.
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Chapter 15: Implementing and Validating the Quality System
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Sample Questions
Q1) Auditing concepts and methods are as rigid as methods in the physical sciences.
A)True
B)False
Q2) The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.
A) strategic objective
B) operational
C) SLs lead
D) SLT senior leadership
E) reenergizing quality
Q3) ________ guide the auditor.
A) Auditing standards
B) Auditing principles
C) Auditing procedures
D) Auditing outcomes
E) Auditing capabilities
Q4) Auditing outcomes is one of the three main ingredients to an audit.
A)True
B)False
Q5) What is the next step when a firm achieves benchmark or role model status?
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