Strategic Operations
Test Preparation
Course Introduction
Strategic Operations introduces students to the principles and practices essential for designing, managing, and improving operations in organizations to achieve competitive advantage. The course explores the alignment of operational capabilities with business strategy, examines global supply chains, process optimization, and performance measurement, and addresses challenges such as risk management, sustainability, and technological innovation. Through case studies and analytical tools, students learn to evaluate operational decisions and develop strategies that enhance efficiency, quality, and responsiveness in dynamic business environments.
Recommended Textbook
Operations Management in the Supply Chain Decisions and Cases 6th Edition by Roger
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16 Chapters
508 Verified Questions
508 Flashcards
Source URL: https://quizplus.com/study-set/3083
Page 2
G Schroeder
Chapter 1: The Operations Function
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/61143
Sample Questions
Q1) Which one of the following would not generally be classified as an input in a university system?
A)Staff
B)Facilities
C)Knowledge
D)Research
Answer: D
Q2) Inventory decisions involve:
A)Determining what to order,how much to order,and when to order
B)Tracking the flow of materials
C)Managing the finished goods inventories
D)All of these
Answer: D
Q3) What are the five inputs and two outputs of an operations transformation process?
Answer: The five inputs include: energy,materials,labor,capital,and information. The two outputs include: goods and services
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Chapter 2: Operations and Supply Chain Strategy
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61142
Sample Questions
Q1) In the product imitator strategy,the order winner is usually _____,while in the product innovator strategy,the order winner is usually ______.
A)Flexibility,price
B)Flexibility,quality
C)Quality,price
D)Price,flexibility
Answer: D
Q2) According to Michael Porter,the generic types of business strategies include:
A)Differentiation,low cost,focus
B)High-price,high quality,fast delivery
C)Focus,quality,imitation
D)All of the above
Answer: A
Q3) The operation objectives of quality,cost,delivery,and flexibility are:
A)Mutually exclusive
B)Independent of each other
C)Connected
D)Unique
Answer: C
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Chapter 3: Product Design
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/61141
Sample Questions
Q1) Quality Function Deployment:
A)Is a tool for linking customer requirements to technical specifications
B)Facilitates inter-functional cooperation between marketing,engineering,and manufacturing
C)Relates engineering characteristics to each other
D)All of the above
Answer: D
Q2) Market pull is the best way to introduce new products.
A)True
B)False
Answer: False
Q3) An example of a prototype is:
A)A military aircraft
B)The personal computer
C)A Broadway play
D)The original McDonald's restaurant
Answer: D
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Page 5
Chapter 4: Process Selection
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/61140
Sample Questions
Q1) The type of processing system that has high product variety and moderate capital investment is:
A)Line
B)Continuous production
C)Project
D)Batch
E)Mass production
Q2) Process efficiency is usually highest in which type of process?
A)Assembly line
B)Batch
C)Project
D)Job shop
Q3) In an assemble-to-order process,the sub-assemblies are made-to-order,while final assembly is made-to-stock.
A)True
B)False
Q4) What are the major cross-functional issues related to process selection decisions?
Q5) What are the three areas of process selection decisions that affect environmental impact?
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Chapter 5: Service Delivery System Design
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/61139
Sample Questions
Q1) The degree of customer contact measures:
A)The amount of time the customer is separated from the service delivery system
B)The amount of time the customer is in the service delivery system while the service is being produced
C)The customization abilities of the service system
D)None of the above
Q2) The major difference between the service delivery system matrix and the product-process matrix is that service process design generally does not vary with customer volume.
A)True
B)False
Q3) A service guarantee:
A)Is like a product guarantee except that it is for a service
B)Specifies exactly what the service delivery system must provide
C)Builds loyalty
D)All of the above
Q4) Describe differences in sales opportunities and production efficiency for varying levels of customer contact.
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Chapter 6: Process-Flow Analysis
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61138
Sample Questions
Q1) One step in process flow analysis is to describe the existing process.If a new system is being developed,(there is no existing system):
A)This step is simply omitted
B)Process flow analysis cannot be performed
C)A socio-technical design must be used
D)The analysis must include a hypothetical process for comparison
Q2) If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law:
A)I = T/R
B)T = I + R
C)I = R/T
D)R = I/T
Q3) A process will generally have at least one bottleneck.
A)True
B)False
Q4) A process view emphasizes that it is important for a business to function as independent silos.
A)True
B)False
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Chapter 7: Lean Thinking and Lean Systems
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/61137
Sample Questions
Q1) What are the five tenets of lean thinking? In your own words,provide a road map for implementing lean thinking in a manufacturing or service operations.
Q2) Lean emphasizes all of the following except:
A)Setup time reductions
B)Cross training of workers
C)Lot size reduction
D)Increased utilization of machines
Q3) Explain the concept of value stream mapping.
Q4) The Japanese term for waste is "gemba."
A)True
B)False
Q5) "Gemba" refers to data collection using the company's information system.
A)True
B)False
Q6) One-touch setups could require as long as 9 minutes to perform.
A)True
B)False
Q7) Kaizen events typically take between 1 to 2 months.
A)True
B)False
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Chapter 8: Managing Quality
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/61136
Sample Questions
Q1) Poka-yoke is:
A)Designing products for multiple uses
B)A workforce that is likely to make mistakes
C)A service designed for the customer
D)Designing a process so that it can only be performed correctly
Q2) A production center is available for 8 hours per day in a factory.It is comprised of several rotary parts,and the worker operating it is required to lubricate these rotary parts once each day.It takes 2 hours to remove these parts from the equipment,lubricate them,and re-assemble them.The production center is not available for production during these times.The availability of the production center is:
A)50%
B)75%
C)25%
D)Cannot be computed with the given information
Q3) Which of the following is NOT part of the quality trilogy that Juran advocates?
A)Planning
B)Operations
C)Control
D)Improvement
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Page 10
Chapter 9: Quality Control and Improvement
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/61135
Sample
Questions
Q1) A machining process is capable of producing a component with an average specification of 5 inches and a process standard deviation of 0.1 inch.Suppose the customer accepts the component as long as it falls between 4.8 inches and 5.2 inches,then the process capability is:
A)1.333
B)1.5
C)0.667
D)1.0
Q2) The appearance of a restaurant meal that is not satisfactory is an example of:
A)Variable measurement
B)Mean chart
C)Range chart
D)Attribute measurement
E)None of the above
Q3) Name the seven tools of quality that are typically used in a manufacturing process.Could all of these tools be applied to service operations? Suggest some possible service operations scenarios wherein we could apply all/some of these tools.
Q4) List and explain the five steps of the DMAIC process.
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Chapter 10: Supply Chain Management
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/61134
Sample Questions
Q1) The five measures of supply chain performance are:
A)Cost,quality,flexibility,delivery,and time
B)Cost,quality,time,delivery,and reliability
C)Inventory,quality,time,delivery,and flexibility
D)Inventory,cost,quality,time,and delivery
Q2) Which of the following is NOT true about supply chain dynamics?
A)The supply chain is a highly interactive system.
B)There is an accelerator effect in the supply chain due to replenishment lead times.
C)The best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels.
D)All of the above statements are true.
Q3) What are the tasks in the purchasing cycle?
Q4) Which of the following is NOT a specific measure of supply chain performance?
A)Quality
B)Time
C)Innovation
D)Delivery
Q5) Describe causes of the bullwhip effect.
Q6) How can a firm design and develop a more resilient supply chain?
Page 12
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Chapter 11: Forecasting
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/61133
Sample Questions
Q1) Tracking signal is the ratio between cumulative forecast error and the most recent estimate of mean absolute deviation.
A)True
B)False
Q2) Which of the following is NOT one of the most important factors in selecting a forecasting method?
A)User and system sophistication
B)Time and resources available
C)Data availability
D)Customer preferences
Q3) Simple exponential smoothing forecasts are reliable for forecasting long-term demand patterns.
A)True
B)False
Q4) Forecasting of demand is always equivalent to forecasting of sales.
A)True
B)False
Q5) Describe each of the five demand components in a time-series (of past demand data).
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Chapter 12: Capacity Planning
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/61132
Sample Questions
Q1) The ABC Cement Corporation produces a high quality cement that is supplied to construction companies.The potential demand and the probability of each potential demand quantity are given for the upcoming year. \[\begin{array} { | c | c | }
\hline \text { Dernand in tons } & \text { Probability } \\
\hline 500,000 & 0.3 \\
\hline 250,000 & 0.4 \\
\hline 300,000 & 0.3 \\
\hline
\end{array}\] Assuming manufacturing capacity of 700,000 tons,the estimated capacity cushion is:
A)340,000 tons
B)360,000 tons
C)>1,000,000 tons
D)It cannot be computed from this information
Q2) Demand management variables include:
A)Pricing,inventory,and advertising
B)Reservations,pricing,and advertising
C)Subcontracting,advertising,and pricing
D)Inventory,reservations,and pricing
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Page 14
Chapter 13: Scheduling Operations
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61131
Sample Questions
Q1) Optimal sequencing rules have found widespread use in practice.
A)True
B)False
Q2) The theory of constraints (TOC)is:
A)A strategic technique primarily used to reduce waste
B)A strategic technique used to help firms effectively improve the rate at which raw materials are converted to finished goods and then money through sales
C)A strategic technique used to balance capacity across all resources
D)All of the above
Q3) Which of the following is NOT determined by Gantt charting?
A)The waiting time of each job
B)Makespan of all jobs
C)Resource utilization
D)Finite capacity scheduling
Q4) Scheduling deals with which three conflicting objectives?
A)High efficiency,high profits,and short lead-time
B)High profits,low inventories,and good customer service
C)Low inventories,high efficiency,and good customer service
D)Low inventories,good customer service,and short lead-time
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Chapter 14: Project Planning and Scheduling
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/61130
Sample Questions
Q1) Gantt charts are effective for project scheduling if:
A)Activities are highly interconnected
B)Activity times are random
C)The project contains simple activity sequences
D)All of the above
Q2) The project management concept that can best be applied to situations such as R&D,computer systems design,and military invasions is:
A)PERT
B)CPM
C)Gantt chart
D)All of the above
Q3) Project managers' objectives include:
A)Cost
B)Quality
C)Flexibility
D)All of the above
Q4) A work-breakdown structure is used in the scheduling activity of project management.
A)True
B)False
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Chapter 15: Independent Demand Inventory
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/61129
Sample Questions
Q1) In a Q system,average inventory:
A)Is depleted at a constant rate
B)Is set to cover average demand over the lead time plus the review interval
C)Is relatively flat in the neighborhood of the minimum
D)Tends to be less than under a system of periodic review (P system)
Q2) The total cost per year for question 9,assuming no stockouts,is approximately equal to:
A)The total cost cannot be determined from the given information.
B)$273.86
C)$547.72
D)$2,738.60
E)$5,477.20
Q3) A decrease in an item's lead-time will increase the amount of safety stock required to maintain a constant service level.
A)True
B)False
Q4) The average inventory level is defined as the difference between the cycle stock and the safety stock.
A)True
B)False
17
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Chapter 16: Materials Requirements Planning and ERP
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/61128
Sample Questions
Q1) MRP systems work better in a line flow system compared to a job shop.
A)True
B)False
Q2) A requirements-based system derives orders from:
A)Customer requests
B)Forecast
C)Bill of materials
D)Master schedule
Q3) In MRP "scheduled receipts" are:
A)Identical to "planned order receipts"
B)Identical to "planned order releases"
C)Identical to "net requirements"
D)Open orders not delivered yet
Q4) MRP is a type of pull system.
A)True
B)False
Q5) The master schedule is prepared for product families.
A)True
B)False
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