Strategic Operations Management
Mock Exam
Course Introduction
Strategic Operations Management examines the critical role that operations play in creating and sustaining competitive advantage in organizations. The course explores the design, planning, and improvement of processes that produce goods and services, emphasizing alignment with overall business strategy. Students will analyze case studies and apply frameworks to topics such as supply chain management, quality control, capacity planning, and innovation in operations. The integration of technology, sustainability practices, and global trends in operations is also covered, enabling students to develop strategic thinking and decision-making skills essential for managing complex operational challenges in various industries.
Recommended Textbook Operations and Supply Chain Management for MBAs 6th Edition by Jack R. Meredith
Available Study Resources on Quizplus
10 Chapters
435 Verified Questions
435 Flashcards
Source URL: https://quizplus.com/study-set/1877
Page 2
Chapter 1: Operations and Supply Chain Strategy for Competitiveness
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/37507
Sample Questions
Q1) What are the advantages of flexibility?
Answer: Faster matches to customer needs,closer matches to customer needs,faster design-to-market,lower cost of changing production,lower inventories,and ability to meet market demand.
Q2) What generally causes disruptions to the supply chain?
Answer: Disruptions to the supply chain are generally either the result of nature (natural disasters such as earthquakes,blizzards,floods,hurricanes)or human behavior (terrorist strikes,glitches in technology,workers going on strike).
Q3) A purposeful collection of people,objects,and procedures for operating within an environment is known as a(n):
A)Operation
B)Sub-system
C)System
D)Sub-operation
Answer: C
Q4) What are the four product development strategies?
Answer: First-to-market,second-to-market,cost minimization or late-to-market,and market segmentation.
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Executing Strategy: Project Management
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/37508
Sample Questions
Q1) The optimistic time is the amount of time the project will take under the worst-case scenario.
A)True
B)False
Answer: False
Q2) Compare and contrast PERT and CPM.
Answer: The CPM method provides predictable or times for each activity whereas the PERT method has random activity time.PERT activities are shown through the arrow lines between the nodes and CPM are represented as the nodes.PERT gives multiple estimates of times for each activity that allows for variation of activity times.
Q3) The amount of safety time needed to protect a particular path in a project is less than the sum of the safety times required to protect the individual activities making up the path.
A)True
B)False
Answer: True
Q4) Both PERT and CPM are based on variations of the __________ chart?
Answer: Gantt
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Process Planning
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/37509
Sample Questions
Q1) A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.
A)Make-to-order
B)Make-to-stock
C)Order-to-make
D)Stock-to-order
E)Finish-to-order
Answer: A
Q2) What are the three elements of servicescapes most emphasized by Bitner?
Answer: The first thing being their ambient colors,the second being their spatial layout and functionality,and third being the signs,symbols,and artifacts in the physical environment.
Q3) Give one example of where the continuous transformation process is used.Explain why.
Answer: Answers will vary.On answer is the steel industry because it requires all of the commodities displayed in the continuous process while running 24/7.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Capacity and Scheduling
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/37510
Sample Questions
Q1) Why is capacity planning important to a firm and its customers?
Q2) Bottlenecks are places in the production process where production slows down because of a slow or insufficient number of resources.
A)True
B)False
Q3) In the allocation of capacity,overbooking is an attempt to reduce costs through better schedule management.
A)True
B)False
Q4) In planning the long-term capacity of an operation,one should take into account:
A)Bottlenecks
B)Economies of scale
C)Economies of scope
D)Only B and C
Q5) Why is there a limit to the benefits of economics of scale?
Q6) What is an example of a service organization measuring capacity based on inputs rather than outputs?
Q7) The physical release of a work order from the production planning and control department to operations is called ___________.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Supply Chain Planning and Analytics
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/37511
Sample Questions
Q1) Describe the relationship between alpha and the variability of demand when forecasting using exponential smoothing.
Q2) Briefly discuss the assumptions of regression analysis.
Q3) The trend line is the long-run direction of the data and does not include any seasonal variation.
A)True
B)False
Q4) Why is the issue of outliers important in simple regression?
Q5) Which of the following is not an assumption of regression?
A)The residuals are normally distributed
B)The expected value of the residuals is one
C)The residuals are independent of one another
D)The variance of the residuals is constant
E)All of them are assumptions of regression
Q6) A cycle can be defined as a short-term oscillation,or a swing of the data points about the trend line over a period of at least three months.
A)True
B)False
Q7) What is the coefficient of determination.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/37512
Sample Questions
Q1) Purchasing tends to follow three practices;which of the following is NOT one of them?
A)They leverage their buying power
B)They work with and help suppliers reduce costs
C)They commit to a small number of dependable suppliers
D)All of the above are practices followed by purchasing in highly effective organizations
Q2) What is the most expensive transportation mode?
A)Air
B)Trucking
C)Railroads
D)Water
Q3) What is logistics?
Q4) What is the difference value chain and demand chain.How do they relate to one another?
Q5) Some outputs such as dams,roads,buildings and bridges may be relatively __________.
Q6) Inventories are usually classified into four forms.What are they?
Q7) To what does the term supply chain generally refer?
Q8) Name a few benefits of having an efficient Supply chain.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: the Economic Order Quantity Model
Available Study Resources on Quizplus for this Chatper
8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/37506
Sample Questions
Q1) To what type of inventory does the EOQ model apply?
Q2) More inventory in the plant means that less control is needed since the chance of running out is much lower.
A)True
B)False
Q3) Which of the following is not an assumption of the basic EOQ model?
A)Rate of demand is constant
B)Shortages are not allowed
C)Delivery is gradual
D)Lead times are known with certainty
E)Purchase price,ordering cost,and per unit holding cost are independent of quantity ordered
F)Items are ordered independently of each other
Q4) At the economic order quantity,what is the relationship between annual holding cost and annual order cost?
A)Annual holding cost is less than annual order cost
B)Annual holding cost equals annual order cost
C)Annual holding cost is greater than annual order cost
D)There is no relationship
E)It depends on annual demand
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Monitoring and Controlling the Processes
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/37513
Sample Questions
Q1) Which of the following is not a step in constructing control charts?
A)Initial samples of the process to be monitored need to be taken
B)Means and ranges for the samples must be calculated
C)Deriving the means by the ranges previously calculated
D)Graphing sample means and ranges chronologically
Q2) A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the _________
Q3) What perspectives does the strategy map address?
Q4) Service defections are important in process control for services because:
A)No advertising is necessary to get the business of long-term customers
B)They are equally important to organizations that produce tangible outputs
C)A customer who takes their business elsewhere is analogous to a product defect
D)Long-time customers are more likely to purchase additional products
E)All of the above
Q5) Provide a brief history of ISO 9000.
Q6) Strategy maps can help define a balanced scorecard.
A)True
B)False
Page 10
Q7) What are three reasons to use control charts for process control.
Q8) What is process control?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Process Improvement: Six Sigma
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/37514
Sample Questions
Q1) Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?
Q2) Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.
A)True
B)False
Q3) Defects per million opportunities (DPMO)and process sigma are the most important tools for the measure phase of Six Sigma.
A)True
B)False
Q4) Six Sigma is better applied on manufacturing than service operations.
A)True
B)False
Q5) Why would an organization benchmark itself against another organization of a different industry?
Q6) What must be done in the control phase of Six Sigma?
Q7) What must be done in the define phase of Six Sigma?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Process Improvement: Lean
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/37515
Sample Questions
Q1) Japanese production approaches such as JIT could not be applied in the United States because companies do not show much respect and loyalty to their employees.
A)True
B)False
Q2) If your processing plant were put under a tight deadline,using the Theory of Constraints,would it be more efficient to use a transfer batch smaller or larger than the current process batch in order to reduce batch flow times? Explain your answer.
Q3) Mixed-model assembly requires optimized production technology (OPT)for sequencing.
A)True
B)False
Q4) The step in the 5S approach in which unnecessary steps are eliminated is called:
A)Sort
B)Straighten (Set in order)
C)Scrub (Shine)
D)Systemize
Q5) Briefly describe the ten guidelines of the theory of constraints.
Q6) Describe the Japanese culture that lead to the development of lean.
To view all questions and flashcards with answers, click on the resource link above. Page 13