Course Introduction
Strategic Management
Textbook Exam Questions
Strategic Management explores the formulation, implementation, and evaluation of cross-functional decisions that enable organizations to achieve long-term objectives. The course covers key concepts such as business environment analysis, competitive advantage, corporate and business-level strategies, and strategic leadership. Students will engage in case studies and real-world scenarios to understand the complexities and dynamic nature of strategic decision-making, emphasizing critical thinking, problem-solving, and the integration of functional business disciplines to drive organizational success.
Recommended Textbook
Business Ethics How to Design and Manage Ethical Organizations 1st Edition by Denis Collins
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12 Chapters
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Page 2
Chapter 1: Unethical Behaviors in Organizations and
Human Nature
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Discuss why good people occasionally behave unethically. Provide at least three examples of unintended unethical behaviors.
Answer: Unintended behaviors could result from insufficient knowledge,situational ambiguity,or a misaligned management system. Examples may include choosing between competing values (Kidder's four types of ethical dilemmas),discussion of good motives leading to unethical results,the ambiguity or complexity of ethical situations,and misaligned management systems that lead to unethical results that are the consequence of the decision's action sequence
Q2) Unintended unethical behaviors can result from insufficient knowledge or situational ambiguity.
A)True
B)False
Answer: True
Q3) Abusive supervision of employees,including verbal abuse,is associated with absenteeism,health care costs and lost productivity.
A)True
B)False
Answer: True
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Chapter 2: A Historical Perspective on Business Ethics
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Sample Questions
Q1) The Bill of Rights outlined rights including freedom of speech,freedom of the press,and freedom from unreasonable search and seizure.
A)True
B)False
Answer: True
Q2) Which of the following rights were not included in the Bill of Rights?
A) right to bear arms
B) freedom of the press
C) freedom from unreasonable search and seizure
D) freedom to rule the colonies
E) freedom of religion
Answer: D
Q3) Though many union organizers have lived sacrificial lives for the well-being of others and emphasized non-violence,some union activity has been hampered by the stigmas of violence and corruption.
A)True
B)False
Answer: True
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4
Chapter 3: Hiring Ethical People
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) The Equal Employment Opportunity Commission (EEOC)was created in 1965 to oversee provisions of the Civil Rights Act.
A)True
B)False
Answer: True
Q2) A person with mental health disabilities is more likely to behave unethically,whether or not they are receiving proper medical treatment.
A)True
B)False
Answer: False
Q3) To avoid discrimination,job candidates are allowed to falsify responses to job-related questions on application forms and submitted materials such as resumes.
A)True
B)False
Answer: False
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Chapter 4: Codes of Ethics and Codes of Conduct
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Sample Questions
Q1) Confidentiality is an issue that is outside of the area of concern for a Code of Conduct.
A)True
B)False
Q2) A useful approach to developing a Code of Ethics includes:
A) copying another organization's code
B) asking employees to construct the code
C) ensuring management develops the code
D) copying legal obligations into a code
E) none of the above
Q3) To ensure codes are consistent with legal standards,they should include high levels of professional jargon.
A)True
B)False
Q4) Because managers are responsible for protecting organizational assets,resources and investments,their right to monitor email communications on company-owned computers and networks supersedes employee privacy rights.
A)True
B)False
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Chapter 5: Ethical Decision Making
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Reasonable individuals can disagree about what is an appropriate ethical action.Discuss the process by which a manager can facilitate a negotiation between competing ethical perspectives.
Q2) A novelist whose writings are consistent with the egoist perspective,____________,argues that the best thing for the common good is to become an individual of high integrity willing to pursue self-interest at all costs.
A) Adam Smith
B) Ayn Rand
C) Thomas Jefferson
D) Aristotle
E) none of the above
Q3) People most often agree on what ethical action "should" be done,but fewer people actually "would" do the right thing,and even fewer actually "did" what they think they should or would do.
A)True
B)False
Q4) Acts with a high likelihood of causing harm have high moral intensity.
A)True
B)False
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Chapter 6: Ethics Training
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Sample Questions
Q1) Fraud cannot occur in nonprofit or governmental organizations because there are no shareholder resources to steal.
A)True
B)False
Q2) Consistent with best practices in ethics training,at least one mandatory ethics training should be offered annually.
A)True
B)False
Q3) A high degree of trust in an organization is associated with which of the following:
A) economic benefits through enhanced performance
B) eliminating psychological barriers separating employers and employees
C) attracting and sustaining high-quality stakeholders
D) all of the above
E) none of the above
Q4) Requiring a written response to ethical dilemmas is not helpful because it forces the employees to put their opinions in writing.
A)True
B)False
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Page 8
Chapter 7: Respecting Employee Diversity
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Sample Questions
Q1) By definition,males cannot be victims of sexual harassment in the workplace.
A)True
B)False
Q2) Legislation requires that employers provide appropriate job accommodations for pregnant women,regardless of undue hardship to the employer.
A)True
B)False
Q3) The criterion for determining whether work being performed is considered equal is whether the same job title is assigned to both men and women.
A)True
B)False
Q4) The factors that help determine the reasonableness of an accommodation for a worker with a disability includes all but which of the following?
A) the nature and cost of the accommodation
B) the overall size and financial resources of the facility or business
C) whether the disability involves a wheelchair
D) all of the above
E) none of the above
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Chapter 8: Ethics Reporting Systems
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Sample Questions
Q1) External whistleblowing is the result of the failure of ______________ within an organization.
A) ethical values
B) internal communication systems
C) privacy
D) employee loyalty
E) none of the above
Q2) People are often uncomfortable conveying negative information to organizational leaders who welcome ethical discussions.
A)True
B)False
Q3) Fear of retaliation for reporting unethical conduct from colleagues and supervisors is a realistic concern.
A)True
B)False
Q4) Discuss the typical duties and skills of an ethics and compliance officer.
Q5) Provide at least five examples of reasons why some employees do not report ethical misconduct.
Q6) Discuss the attributes of an effective ethics and compliance officer.
Page 10
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Chapter 9: Managers as Ethical Leaders and Role Models
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Sample Questions
Q1) _____________ refers to the ability to act,create an effect,or wield force.
A) Leadership
B) Power
C) Strength
D) Morality
E) none of the above
Q2) Managing employee and organizational ________________ is associated with better health,increased productivity and ethical employee behaviors,among other benefits.
A) stress
B) compensation
C) goals
D) all of the above
E) none of the above
Q3) Identify and define Torbert's six management role models,which are associated with the different stages of moral development.
Q4) Ranking systems for employee performance appraisal are useful for creating healthy competition among employees.
A)True
B)False
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Chapter 10: Engaging and Empowering Ethical Employees
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Sample Questions
Q1) Individuals typically prioritize __________ over social needs,according to Maslow's hierarchy.
A) self-actualization
B) physiological
C) self-esteem
D) all of the above
E) none of the above
Q2) Representing over 25 years of study,the Gallup Organization's data suggests that the single most important factor that talented employees want most from the workplace was:
A) high salary
B) family balance
C) an excellent manager
D) nice colleagues
E) none of the above
Q3) Employers must first meet low-level,basic needs before they can address higher-level needs associated with employee engagement.
A)True
B)False
Q4) Discuss the steps and advantages involved in the team problem-solving process.
Page 12
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Chapter 11: Environmental Management
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Sample Questions
Q1) A key aspect of environmental management is managing ____________; failure to do so can significantly disrupt organizational operations,an example of which can be seen in the case of Sony's failure to examine its PlayStation cables for illegal cadmium.
A) science
B) risk
C) regulations
D) innovations
E) none of the above
Q2) Because they operate outside of an organization's direct supervision,the actions of suppliers are not a focus of environmental management.
A)True
B)False
Q3) Becoming an eco-friendly organization requires leadership from the CEO or president and a values-based organizational culture that emphasizes focusing only on compliance with regulations.
A)True
B)False
Q4) Discuss the competitive advantages to an organization for becoming eco-friendly.
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Chapter 12: Community Outreach and Respect
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Sample Questions
Q1) The question of whether it is appropriate for corporations to avoid taxes by operating subsidiaries in nations and territories which allow them to move their income into tax-free accounts is primarily a question of __________ responsibility.
A) legal and allowable
B) civic and ethical
C) national and international
D) all of the above
E) none of the above
Q2) The Nobel Prize-winning economist Milton Friedman famously articulated the viewpoint that the social responsibility for business is to:
A) maximize profits within the law
B) engage in activities that broadly support the organization's mission
C) aspire to be model citizens
D) pursue profit at any cost
E) none of the above
Q3) The process of determining a nonprofit strategic partner for corporate philanthropic activities includes exploring which three questions?
Q4) Identify the steps required in the Community Involvement Management Process.
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