Strategic Management
Textbook Exam Questions
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of strategies to achieve organizational goals and maintain competitive advantage in dynamic environments. Students will analyze internal and external factors affecting organizations, apply strategic analysis tools, and examine real-world case studies to understand decision-making processes at the highest level of management. Key topics include mission and vision development, industry and competitive analysis, strategy formulation, and the implementation of strategic plans, emphasizing both theoretical frameworks and practical applications across diverse industries.
Recommended Textbook Management 11th Edition by Richard L. Daft Available
Source URL: https://quizplus.com/study-set/1053
Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a:
A) top level manager.
B) project manager.
C) general manager.
D) first-line manager.
E) functional manager.
Answer: E
Q2) When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.
A)True
B)False
Answer: True
Q3) What are technical skills? At what level are they most important and why?
Answer: Technical skill is the understanding of and the proficiency in the performance of specific tasks. Technical skills also include specialized knowledge, analytical ability, and the competent use of tools and techniques to solve problems in that specific discipline. Many managers get promoted to the first management job by having excellent technical skills.
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/20857
Sample Questions
Q1) Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:
A) theory X manager.
B) theory Y manager.
C) theory Z manager.
D) theory A manager.
E) contingency theory manager.
Answer: B
Q2) The _____ view of management is an integration of the case and universalist viewpoints.
Answer: contingency
Q3) The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.
A)True
B)False
Answer: True
Q4) Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) _____.
Answer: bureaucracy
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) McDonald's "I'm Lovin' It" is an example of a:
A) ceremony.
B) symbol.
C) ritual.
D) slogan.
E) political activity.
Answer: D
Q2) Name one of the two dimensions that the categories of culture are based on.
Answer: Responses will be either (1) the extent to which the external environment requires flexibility or stability, or (2) the extent to which a company's strategic focus is internal or external.
Q3) A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:
A) symbol.
B) stories.
C) slogan.
D) hero.
E) culture.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/20859
Sample Questions
Q1) What is global outsourcing? Identify a unique variation of global outsourcing.
Q2) Political risk is defined as an organization's risk of _____ due to politically based events or actions by host governments.
A) loss of assets
B) managerial control
C) earning power
D) all of these
E) managerial control and earning power only
Q3) According to Manager's Shoptalk in Chapter 4, one of the most universal gestures is:
A) arm up, shaking back and forth (waving).
B) scratching your chin (thinking).
C) a smile (happiness or politeness).
D) closing your eyes (boredom).
E) a pat on the back (congratulations).
Q4) The goal of the European Union is to create a powerful single market system for Europe's millions of consumers.
A)True
B)False
Q5) List the four dimensions of national value systems identified by Hofstede.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample Questions
Q1) Economic, legal, ethical, and discretionary responsibilities are the four areas of social responsibility which can be used to evaluate corporate social performance.
A)True B)False
Q2) Principled level of moral development is also referred to as the postconventional level.
A)True B)False
Q3) The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the:
A) moral-rights approach.
B) individualism approach.
C) utilitarian approach.
D) justice approach.
E) discretionary responsibility.
Q4) _____ refers to interacting with the community in which a company does business in a way that makes money for the company but also improves the long-term well-being of the community.
Q5) Explain the concept of a stakeholder and list five common stakeholders.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Small Business Start Ups
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) Dawn, the finance manager of a sporting goods manufacturing company, uses accounting records to track monthly operational budgets to ensure that the company's financial targets are being met. This is an important task in which stage of the managerial process?
A) Delegating
B) Planning
C) Controlling
D) Leading
E) Organizing
Q2) Social entrepreneurship combines the creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for the better.
A)True
B)False
Q3) _____ is an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.
Q4) A domain name gives a company an address on the Web and a unique identity.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) Tactical goals and plans are the responsibility of front-line managers and supervisors.
A)True
B)False
Q2) Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them.
A)True
B)False
Q3) Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?
A) Operational plan
B) Gantt chart
C) Strategy map
D) SWOT analysis
E) Strategic plan
Q4) List four reasons why planning generally positively affects a company's performance?
Q5) List three innovative approaches to planning.
Q6) Compare the four levels of goals and plans.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) A transnational strategy seeks to achieve both global integration and national responsiveness.
A)True
B)False
Q2) Name and describe the three types of global strategies.
Q3) People need to understand how their individual actions can contribute to achieving an organizational strategy. This can be accomplished by delegating authority, creating teams, and defining roles. These actions are part of which tool for putting strategy into action?
A) Visible leadership
B) Candid communication
C) Human resources
D) Clear roles and accountability
E) Bargaining power of employees
Q4) The BCG matrix organizes along which of the following dimensions?
A) Market share and profit
B) Sales and market share
C) Business growth rate and market share
D) Business growth rate and profit
E) Sales and profits
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) _____ means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance.
Q2) The four positions on the possibility of failure scale include certainty, risk, ambiguity, and _____.
A) uncertainty
B) conflict
C) necessity
D) indecision
E) possibility
Q3) Briefly describe the four major personal decision styles.
Q4) The administrative model of decision making describes how managers actually make decisions in difficult situations.
A)True
B)False
Q5) The best alternative is the one in which the solution best fits the overall goals and values of the organization and achieves the desired results using the fewest resources.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/20865
Sample Questions
Q1) Which of the following is not an approach to structural design that reflects different uses of the chain of command?
A) Matrix approach
B) Team-based approach
C) Process approach
D) Divisional approach
E) Virtual network approach
Q2) All of the following are advantages of a functional structure EXCEPT:
A) economies of scale.
B) excellent coordination between functions.
C) in-depth skill specialization and development.
D) high quality technical problem solving.
E) career progress within functional departments.
Q3) The overseer of both the product and functional chains of command, responsible for the entire matrix is the matrix boss.
A)True
B)False
Q4) Identify the three factors that typically influence centralization versus decentralization.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) _____ symbolizes to all employees that the change is important for the organization.
Q2) The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____.
A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage
Q3) Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.
A)True
B)False
Q4) All of the following are characteristics of creative organizations EXCEPT_____.
A) use of teams
B) risk taking norms
C) centralization
D) long term horizon.
E) loose controls
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) List the most frequently used selection devices.
Q2) _____ is incentive pay that ties at least part of compensation to employee effort and performance.
Q3) Human resource specialists, with the matching model, exploit the newly hired employees.
A)True
B)False
Q4) _____ is defined as "activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied."
Q5) The term _____ refers to (1) all monetary payments and (2) all goods or commodities used in lieu of money to reward employees.
Q6) Which of the following is tied to the goal of managing talent in organizations?
A) Labor relations
B) Job analysis
C) Wages and salary
D) HRM planning
E) Training and development
Q7) _____ are people who work for an organization, but not on a permanent or full-time basis.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?
A) Female advantage
B) Opt-out trend
C) Glass ceiling
D) Glass wall
E) Opaque ceiling
Q2) Stereotype threat describes the psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.
A)True
B)False
Q3) Name five dividends of workplace diversity.
Q4) The traditional dimension of diversity can be acquired or changed throughout one's lifetime.
A)True
B)False
Q5) _____ is the belief that groups and subcultures are inherently equal.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20869
Sample Questions
Q1) A positive attitude toward one's job is called cognitive attitude.
A)True
B)False
Q2) Machiavellianism is the tendency to direct much on one's behavior toward the acquisition of power and the manipulation of other people for purely personal gain.
A)True
B)False
Q3) Role ambiguity is defined as uncertainty about what behaviors are expected of a person in a particular role.
A)True
B)False
Q4) Individuals high on authoritarianism have problems with:
A) power and toughness.
B) use of subjective feelings.
C) sticking to conventional values.
D) obeying recognized authority above them.
E) critically judging others.
Q5) ______ is the belief that power and status differences should exist within the organization.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) Describe the six interpersonal influence tactics for leaders.
Q2) The leadership grid suggests a two-dimensional leadership theory that measures a leader's concern for people and concern for production.
A)True
B)False
Q3) Differentiate between a substitute and a neutralizer.
Q4) Self-confidence, honesty and integrity, enthusiasm, and the desire to lead, are all intelligence and ability components of personal characteristics of leaders.
A)True
B)False
Q5) Which of these, according to the leadership grid, is a 1,9 management style?
A) Team Management
B) Country Club Management
C) Middle of the Road Management
D) Impoverished Management
E) Authority-Compliance Management
Q6) What is the basic difference between consideration behavior and initiating structure behavior?
Q7) _____ leadership transcends self interest to serve others and the organization.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) Punishment increases the likelihood that behavior will be repeated.
A)True
B)False
Q2) A motivation theory based on the relationship between a given behavior and its consequences is called the _____.
Q3) _____ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
Q4) _____ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.
Q5) The degree to which the job is perceived as important and having an impact on the company or customers refers to task significance.
A)True
B)False
Q6) _____ theory suggests that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards.
Q7) List the three needs proposed by Clayton Alderfer.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.
A)True
B)False
Q2) Formulating in your mind what you are going to say next is an important part of effective listening.
A)True
B)False
Q3) Good listeners exhibit all of the following characteristics EXCEPT:
A) asking questions.
B) having preconceptions.
C) tolerates bad habits.
D) judges content, not delivery errors.
E) all of these.
Q4) Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.
A)True
B)False
Q5) To _____ a message is to select the symbols used to compose a message.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) A(n) _____ is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.
Q2) Productive output pertains to the team's ability to meet the personal needs of its members.
A)True
B)False
Q3) A(n) _____ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.
Q4) Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:
A) free riding.
B) reduced commitment.
C) power realignment.
D) the costs of coordination.
E) self-directed team.
Q5) _____ can present enormous challenges for team leaders, who have to bridge gaps of time, distance, and culture.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) Under hierarchical control, employees are actively engaged and committed to their work.
A)True
B)False
Q2) A(n) _____ ratio measures internal performance with respect to key activities defined by management.
Q3) The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.
A)True
B)False
Q4) The goal of _____ is to get every employee thinking and acting like a business owner.
A) management-by-walking around
B) closed-book management
C) MBO
D) open-book management
E) just-in-time inventory systems
Q5) The systematic process through which managers regulate organizational activities is known as _____.
To view all questions and flashcards with answers, click on the resource link above. Page 21