Strategic Management
Test Preparation
Course Introduction
Strategic Management examines the formulation, implementation, and evaluation of business strategies that enable organizations to achieve long-term goals and sustain competitive advantage. The course covers critical concepts such as industry and environmental analysis, internal firm assessment, strategic decision-making, and ethical considerations in strategy. Students learn to apply analytical frameworks and tools in real-world scenarios, engage in case studies, and develop skills to think strategically about complex organizational challenges in a dynamic global marketplace.
Recommended Textbook
Organization Development and Change 9th Edition by Thomas G. Cummings
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25 Chapters
504 Verified Questions
504 Flashcards
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Chapter 1: General Introduction to Organization Development
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/18202
Sample Questions
Q1) OD was developed for use primarily in business and industrial organizations.
A)True
B)False
Answer: False
Q2) Productivity and QWL ideas were originated by Kurt Lewin.
A)True
B)False
Answer: False
Q3) The first "T-group" was formed
A) to facilitate decision making
B) to work on group projects
C) to make the group more cohesive
D) as people related to data about their own behavior
Answer: D
Q4) Conclusions about the first T-group experiment were (1) feedback from the group was a rich learning experience and (2) the process could be transferred to "back home situations."
A)True
B)False Answer: True
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Chapter 2: The Nature of Planned Change
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) To be a successful in international settings, the OD practitioner must
A) become aware of their own cultural biases
B) follow the same general model of planned change as in domestic settings
C) adapt the action research process to fit the cultural context
D) A and B
E) A and C
Answer: E
Q2) In under-organized organizations, the consultant attempts to "tighten up" the governance system.
A)True
B)False
Answer: True
Q3) When an action researcher is dealing with an organization that is under organized, the steps in the change process are
A) identification, feedback, action, evaluation
B) definition, convention, action, evaluation
C) identification, convention, organization, evaluation
D) identification, action, convention, evaluation.
Answer: C
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Page 4
Chapter 3: The Organization Development Practitioner
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) OD practitioners have recently given greater focus to organizational effectiveness and bottom line results.
A)True
B)False
Answer: True
Q2) From the list below, what is/are the primary advantage(s) for understanding emotional intelligence?
A) addressing resistance
B) gaining commitment
C) addressing ambiguity
D) all the above
E) none of the above
Answer: D
Q3) Despite the flexibility of the OD profession, most OD professionals have had specific training in OD.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Entering and Contracting
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/18205
Sample Questions
Q1) The presenting problem is
A) always the most important problem facing the organization
B) never the "real" problem
C) usually very specific
D) often a symptom of an underlying problem
E) all of the above
Q2) Which answer below best describes the "relevant" client?
A) everyone in the organization
B) individuals who are included in a survey
C) everyone who contributes to the problem
D) generally those who can directly impact change issues
E) none of the above.
Q3) The goal of the contracting process is
A) to help the organization change
B) to make a good decision about how to proceed with the OD process
C) create a positive situation for the OD practitioner
D) makes the organization dependent on the OD practitioner
E) ensure that the client organization wants to change
Q4) How would you explain the contracting process to someone who had never heard of OD? Why is this important?
6
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Chapter 5: Diagnosing Organizations
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/18206
Sample Questions
Q1) Diagnostic models incorporate
A) scientific models of how organizations function
B) conceptual frameworks of how organizations function
C) intuitive "hunches" of how organizations function
D) A and B
E) A, B and C
Q2) Which of the following are design components of a strategic orientation?
A) human resource and measurement systems
B) technology and structural systems
C) general environment and industry structure
D) strategy and organizational culture
E) A, B and D
Q3) In making a good diagnostic model, "hands on" knowledge and practical information are more important than organization theory.
A)True
B)False
Q4) Describe an effective diagnostic model at the organization-level. Discuss its major inputs, outputs and strategic orientation.
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Chapter 6: Multiple Choice Questions
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) What are the key components of group level diagnosis? Discuss how the absence of any one of these components can impact outputs.
Q2) Compare and contrast the "fits" for group and job level inputs and job design dimensions.
Q3) Group effectiveness has two components: quality of work life and performance.
A)True
B)False
Q4) Goal clarity is a job design component.
A)True
B)False
Q5) Human resources at the organization-level is a design component, but an input at the group and job levels.
A)True
B)False
Q6) Job design should be congruent with the larger organization.
A)True
B)False
Q7) Discuss the similarities and differences among the organization, group, and job levels in open systems theory.
Page 8
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Chapter 7: Collecting and Analyzing Diagnostic Information
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/18208
Sample Questions
Q1) Data analysis is usually guided by
A) the client system
B) the organization
C) the conceptual model underlying diagnosis
D) the type of data collected
E) none of the above
Q2) The relationship between consultant and organization is often neglected in planning and executing diagnosis.
A)True
B)False
Q3) Establishing a "diagnostic relationship" refers to
A) getting to know the client one-on-one
B) meeting organizational members regularly
C) clarifying expectations between relevant organizational members and the consultant
D) gathering data with organizational members.
Q4) Unobtrusive measures include archives and other company records.
A)True
B)False
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Chapter 8: Feeding Back Diagnostic Information
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) A key objective of the feedback process is to be sure the client has __________.
A) heard all of the data at once
B) been supplied a wide range of information
C) ownership of the data
D) no time to resist the information
E) none of the above
Q2) A key objective of feeding back data is to ensure that the client feels ownership of the data.
A)True
B)False
Q3) Successful use of data feedback includes which of the following?
A) relevant and understandable data
B) data that's subjective
C) data that favors a preferred intervention
D) data about specific people
E) all of the above
Q4) Discuss the usefulness and limitations of survey feedback.
Q5) Interventions combined with survey feedback is a trend in OD.
A)True
B)False
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Chapter 9: Designing Interventions
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/18210
Sample Questions
Q1) Discuss the four major types of interventions including descriptions of specific interventions within each main category.
Q2) Which of the following is/are true about strategic interventions?
A) link internal functioning with the larger environment
B) among the newest additions to organization development
C) focus on strategic choices to gain competitive advantage
D) all of the above
Q3) Relevant interventions do not need acceptance or ownership from organization members.
A)True
B)False
Q4) Human resources management practitioners mainly focus on A) structure
B) strategy only
C) people
D) information systems
Q5) Work design gets at the issue of job enrichment via greater task variety, autonomy, and feedback results.
A)True
B)False
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Chapter 10: Leading and Managing Change
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/18211
Sample Questions
Q1) Which of the following is not considered a strategy for dealing with resistance to change?
A) make change information available and salient
B) include members directly in planning and implementing change
C) practice active listening
D) avoid conflict
Q2) Why do most change efforts fail?
Q3) Which power strategy is most closely aligned with OD's traditional humanistic values?
A) playing it straight
B) avoiding confrontation
C) using social networks
D) going around the formal system
E) none of the above
Q4) Activity planning and commitment planning are key activities in
A) managing a transition
B) creating a vision
C) entry and contracting
D) diagnosis
Q5) Describe the key elements of an effective change management program.
Page 12
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Chapter 11: Evaluating and Institutionalizing Organizational Development Interventions
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/18212
Sample Questions
Q1) Understanding how an intervention is progressing is an example of
feedback.
A) intervention
B) implementation
C) evaluation
D) personal
E) all of the above
Q2) Evaluating OD interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line.
A)True
B)False
Q3) Discuss setting up valid research designs.
Q4) OD consultants should attempt to measure such outcomes as A) productivity
B) absenteeism
C) turnover
D) none of the above
E) all of the above
Q5) What are the issues involved in measurement?
Q6) Define institutionalization and discuss specific institutionalization processes. Page 13
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Page 14
Chapter 12: Interpersonal and Group Process Approaches
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) Discuss the role of the OD consultant in a third-party intervention. Include the factors and tactical choices that will support conflict resolution.
Q2) Group communications, roles and functions, and group norms are the focus of A) survey feedback
B) diagnostic activities
C) process consultation
D) training
E) coaching
Q3) It is difficult to isolate the impact of process consultations from other interventions. A)True
B)False
Q4) Process consultants offer expert help in the form of solutions to problems. A)True
B)False
Q5) The evidence for the positive effects of team building is clear and consistent. A)True
B)False
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Page 15
Chapter 13: Organization Process Approaches
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following best describes how a microcosm group intervention succeeds?
A) parallel processes
B) energized people
C) concern for production
D) group interdependency
E) conflict
Q2) The activity "appreciating the past" is a characteristic of the open-space method for a large-group meeting.
A)True
B)False
Q3) Behavioral interventions help groups change their attitudes about one another.
A)True
B)False
Q4) Intergroup relations interventions are necessary whenever there is conflict between two or more groups.
A)True
B)False
Q5) Describe the key success requirements for a microcosm group intervention.
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Chapter 14: Restructuring Organizations
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Under what conditions are customer-centric structures appropriate? What challenges does this type of organization structure face and why?
Q2) Which requirements are necessary for the success of a matrix structure?
A) dual focus, high information processing capacity, low intra-organizational conflict
B) shared scarce resources, dual focus, and high information processing capacity
C) dual focus, low intra-organizational conflict, shared scarce resources
D) shared scarce resources, dual focus, and low intra-organizational conflict
E) all of the above
Q3) Network forms of organizations are quite efficient but not very flexible and adaptive.
A)True
B)False
Q4) Diagnostic guidelines are extremely important for determining the appropriate structure for a particular organization.
A)True
B)False
Q5) Describe either a functional, self-contained, or matrix structure and discuss its advantages and disadvantages.
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17
Chapter 15: Employee Involvement
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Discuss parallel structures and the type of organization that would benefit most from this approach.
Q2) The key factors driving interest in Employee Involvement were competitive demands for lower costs, higher performance, and greater flexibility in organizations.
A)True
B)False
Q3) Describe the four elements associated with employee involvement interventions.
Q4) Tying rewards to accomplishments is the final stage of TQM implementation.
A)True
B)False
Q5) Statistical process control techniques are usually an integral part of training in total quality management.
A)True
B)False
Q6) Employee involvement activity is prospering in many countries other than the United States.
A)True
B)False
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Chapter 16: Multiple Choice Questions
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/18217
Sample Questions
Q1) Employees with low social and personal growth needs are not very good employees, and should be regarded as "expendable."
A)True
B)False
Q2) Diagnosis is not as critical in job design as in other OD interventions.
A)True
B)False
Q3) Self-managed work group supervisors may feel
A) ambiguity about responsibilities and authority
B) a lack of personal and technical skills to deal with the group
C) a lack of organizational support
D) a lack of attention from higher management
E) all of the above
Q4) "Vertical loading" of a job results in combined tasks and increased autonomy.
A)True
B)False
Q5) There is little evidence to support job enrichment programs.
A)True
B)False
Q6) Discuss the technical and personal-need factors that affect work design success?
Page 19
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Chapter 17: Performance Management
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/18218
Sample Questions
Q1) The goal setting process involves
A) establishing challenging goals
B) clarifying the necessary skills and knowledge
C) clarifying goal measurement
D) A and C
E) A and B
Q2) Which of the following ratio measures is the Scanlon Plan gain-sharing bonus plan based?
A) employee turnover compared with production costs
B) payroll expenses compared to sales volume
C) production expenses compared to net profit
D) all the above
E) none of the above
Q3) Which of the following is not a design criterion for performance appraisal?
A) acceptance by organizational members
B) must be available to top performing employees
C) focuses on critical control points
D) meets a cost/benefit test
E) should measure performance as accurately as possible
Q4) What can be done to improve performance appraisal systems?
Page 20
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Chapter 18: Developing Talent
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Career planning is generally considered the responsibility of the employer.
A)True
B)False
Q2) Which of the following criteria are important when assessing the outcome of management and leadership development interventions?
A) participants initial reactions
B) participant behaviors during job activities
C) improvements in the participant's or organization's effectiveness
D) all of the above
E) none of the above
Q3) Which of the following is not a distinct career stage?
A) the growth stage
B) the establishment stage
C) the maintenance stage
D) the withdrawal stage
Q4) In contrast to other career stages, organizations have been effective in helping employees cope with the "withdrawal" stage.
A)True
B)False
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Chapter 19: Managing Workforce Diversity and Wellness
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/18220
Sample Questions
Q1) There is decreasing evidence that work-related stress can contribute to a variety of ailments, such as tension headaches, backaches, and high blood pressure.
A)True
B)False
Q2) Job rotation and challenging assignment interventions provide employees with A) new skills
B) work-life balance
C) job revitalization through new challenges and opportunities
D) a mentor relationship
E) A and C
Q3) Which OD intervention is aimed at helping dual-career households?
A) performance feedback
B) coaching
C) work-life balance
D) realistic job previews
E) job rotation
Q4) Describe the major diversity trends facing organizations and how organizations might use various OD interventions to respond to these trends.
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Chapter 20: Transformational Change
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/18221
Sample Questions
Q1) Which of the following is not a characteristic of organization design interventions?
A) deliberate and sequential
B) highly interactive
C) continually revised
D) highly participative
Q2) Integrated strategic change attempts to balance organization change and human resource issues with strategic and marketplace issues.
A)True
B)False
Q3) The "group culture" is an "ideal" organization culture.
A)True
B)False
Q4) What assumption(s) underlie(s) the integrated strategic change process?
A) external and internal analyses should be carried out independently
B) strategic and organizational change issues should be considered equal
C) senior management is in the best position to plan and implement strategic change
D) organizational issues should be treated separately from strategic issues
E) B and C
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Chapter 21: Continuous Change
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Compare and contrast the organization learning interventions with knowledge management interventions. Discuss the benefits of each.
Q2) How is the Built-to-Change intervention designed to promote a sustained competitive advantage?
Q3) Self-designing organizations focus on A) strategy
B) structure
C) technology
D) A and B
E) all of the above
Q4) The most prevalent form of learning in organizations is single-loop learning which is focused on improving the status quo.
A)True
B)False
Q5) Organization learning (OL) interventions are typically associated with A) management and leadership teams
B) information systems and technology departments
C) human resources and social processes
D) none of the above
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Chapter 22: Transorganizational Change
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/18223
Sample Questions
Q1) In the initial establishment of a network, potential members are identified in the convention stage.
A)True
B)False
Q2) Team building and other human process interventions can play important roles in merger and acquisition integration.
A)True
B)False
Q3) Which is not a stage in the initial formation and development of a network?
A) identification
B) action
C) convention
D) organization
E) evaluation
Q4) During the convention stage of network formation, OD practitioners should remain neutral, treating all members alike.
A)True
B)False
Q5) What is the role of the change agent in transorganizational development?
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Chapter 23: Organization Development in Global Settings
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/18224
Sample Questions
Q1) Which economic and cultural context tends to be most difficult for traditional OD processes?
A) Industrial/Low power distance
B) Industrial/Low individualism
C) Industrializing/High power distance
D) Industrial/ High fit
E) Industrializing/Low individualism
Q2) OD interventions in organizations implementing a global strategic orientation will most likely focus on:
A) efficiency
B) interpersonal relationships between the parent country and the subsidiary officer
C) decentralizing decision making policies
D) clarifying geocentric personnel policies
Q3) OD interventions that improve local subsidiary effectiveness are more likely to support a global strategic orientation.
A)True
B)False
Q4) How do global social change organizations differ from traditional organizations?
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Chapter 24: Organization in Nonindustrial Settings: Health
Care, School Systems, the Public Sector, and
Family-Owned Businesses
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/18225
Sample Questions
Q1) Public schools have well developed professional learning communities with effective vision statements and collaborative processes promoting unity and ownership.
A)True
B)False
Q2) Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.
Q3) According to the text, OD practitioners can make a significant contribution in effective job and work designs in health care settings.
A)True
B)False
Q4) One of the keys to the success of the family business consultant is to establish a trusting relationship.
A)True
B)False
Q5) Describe an OD intervention in the public school setting. Include practices that set a strategy, encourage collaboration, foster community engagement, and develop leadership.
Page 27
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Chapter 25: Future Directions in Organization Development
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4 Verified Questions
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Sample Questions
Q1) Discuss how technological changes might change OD processes.
Q2) How can OD support ecological sustainability in the future?
Q3) How might globalization of the economy impact OD efforts across the world?
Q4) Compare and contrast the traditional, pragmatic, and scholarly trends within OD.
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