Strategic Management Test Preparation
Course Introduction
Strategic Management explores the formulation, implementation, and evaluation of organizational strategies aimed at achieving long-term objectives and maintaining competitive advantage in dynamic environments. The course covers key concepts such as mission and vision development, industry analysis, resource-based perspectives, strategic choice, and the integration of functional activities. Through case studies and practical applications, students learn to analyze complex business situations, assess internal and external factors, and make informed strategic decisions to drive organizational success.
Recommended Textbook Management 11th Edition by Richard L. Daft
Available Study Resources on Quizplus
19 Chapters
2924 Verified Questions
2924 Flashcards
Source URL: https://quizplus.com/study-set/1053 Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.
Answer: C
Q2) How an organization goes about accomplishing a plan is a key part of the management function of _____.
A) planning
B) organizing
C) leading
D) controlling
E) motivating
Answer: B
Q3) Department heads and division managers are examples of _____ managers.
Answer: middle
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/20857
Sample Questions
Q1) The human resources perspective of management links motivation theories with _____.
A) top management
B) employee tasks
C) floor managers
D) efficiencies
E) profit maximization
Answer: B
Q2) _____ refers to the field of management that specializes in the physical production of goods or services.
Answer: Operations management
Q3) Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.
A)True
B)False
Answer: False
Q4) _____ is considered the "father of scientific management."
Answer: Frederick W. Taylor
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) Melissa will be working primarily with:
A) the legal-political dimension.
B) the labor market.
C) the internal cultural dimension.
D) pressure groups.
E) the sociocultural dimension.
Answer: E
Q2) Customers and competitors are two important sectors of the economic dimension of a firm's general environment.
A)True
B)False
Answer: False
Q3) The general environment and the task environment are the two layers of an organization's external environment.
A)True
B)False
Answer: True
Q4) A(n) _____ is when two or more organizations combine to make one organization. Answer: merger
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/20859
Sample Questions
Q1) A country's physical facilities that support economic activities make up its infrastructure.
A)True
B)False
Q2) Recent research by the GLOBE project has extended _____ research and offered new insights for managers.
A) Hofstede's
B) Walton's
C) Weber's
D) Fayol's
E) Gilbreth's
Q3) _____ refers to a value characterized by people's intolerance for unpredictability and ambiguity and resulting support for beliefs that promise certainty and conformity.
A) Power distance
B) Uncertainty avoidance
C) Certainty avoidance
D) Conformity seekers
E) None of these
Q4) List five of the countries that make up the European Union (EU).
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample Questions
Q1) Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
A)True
B)False
Q2) Which of the following is NOT a normative ethics approach?
A) Utilitarian approach
B) Individualism approach
C) Concurrency control approach
D) Moral-rights approach
E) All of these are normative approaches as described in the text.
Q3) Level 3 of the Personal Moral Development model is Conventional.
A)True
B)False
Q4) Individuals at the _____ level are guided by an internal set of values and standards and will even disobey rules or laws that violate these principles.
Q5) List and define the stages of moral development.
Q6) Management's obligation to make choices that will contribute to the well being of both the organization and society is known as _____.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Small Business Start Ups
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) What is the most common way that entrepreneurs finance the start-up of a new business?
A) Self-financing from savings or credit cards
B) Loans from friends, family, or business associates
C) Bank loans
D) Lines of credit
E) Venture capital
Q2) Borrowing money that has to be repaid at a later date in order to start a business is
Q3) Which of these means that people are motivated to excel and pick situations in which success is likely?
A) External locus of control
B) Tolerance for Ambiguity
C) Awareness of passing time
D) Internal locus of control
E) Need to achieve
Q4) A domain name gives a company an address on the Web and a unique identity.
A)True
B)False
Q5) List and briefly describe the stages of growth for an entrepreneurial company.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) A(n) _____ is a desired future state that the organization attempts to realize.
Q2) Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
A)True
B)False
Q3) Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.
A)True
B)False
Q4) Goals are typically stated in quantitative terms.
A)True
B)False
Q5) The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.
A)True
B)False
Q6) _____ define the action steps by which an organization intends to attain its strategic goals.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) Compare and contrast the three levels of strategy in an organization.
Q2) Front-line managers have the final responsibility for strategic planning.
A)True
B)False
Q3) All of the following are Porter's competitive forces except:
A) differentiation.
B) bargaining power of buyers.
C) bargaining power of suppliers.
D) threat of substitute products.
E) potential new entrants.
Q4) The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is called a(n) _____.
Q5) An SBU stands for Star Business Unit.
A)True
B)False
Q6) The dog, according to the BCG Matrix, is a poor performer.
A)True
B)False
Q7) List the three global corporate strategies.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as:
A) satisficing.
B) bounded rationality.
C) classical model of decision making.
D) normative approach.
E) scientific approach.
Q2) Managers are often referred to as:
A) decision makers.
B) peace makers.
C) conflict creators.
D) an unnecessary layer of employees.
E) profit suppressor.
Q3) Good examples of _____ decisions are strategic decisions.
A) nonprogrammed
B) programmed
C) insignificant
D) recurring
E) structured
Q4) A normative decision making model defines how a manager _____ make decisions.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/20865
Sample Questions
Q1) Which of the following structures is most consistent with a strategy of stability?
A) Team based structure
B) Organic structure
C) Matrix structure
D) Functional structure
E) Learning structure
Q2) _____ is the duty to perform the task or activity an employee has been assigned.
Q3) The acceptance theory of authority argues that managers have authority because employees do not have a choice in choosing to accept their commands.
A)True
B)False
Q4) _____ teams are brought together as a formal department in the organization.
A) Cross-functional
B) Permanent
C) Formal
D) Ad-hoc
E) Task
Q5) With _____ decision authority is pushed downward to lower organization levels.
Q6) The _____ is the number of employees reporting to a supervisor.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:
A) a need for change.
B) a critical incident.
C) a behavioral occurrence.
D) an environmental opportunity.
E) a SWOT analysis.
Q2) After the need for change has been perceived, the next part of the change process is implementing change.
A)True
B)False
Q3) An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called _____ .
Q4) Change, according to Kurt Lewin, is a result of the competition between forced and unforced fields.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) All managers are involved in human resource management.
A)True
B)False
Q2) The _____ is used to collect information about the applicant's education, previous job experience, and other background characteristics.
Q3) In _____, an experienced manager shows a new employee how to perform job duties.
A) on-the-job training
B) classroom training
C) orientation training
D) computer-assisted instruction
E) realistic job previews
Q4) The most common form of formal corporate training is:
A) on-the-job training.
B) classroom training.
C) orientation training.
D) developmental training.
E) external training.
Q5) A(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) _____ mentoring relationships sometimes leave both parties uncomfortable.
A) Cross-race
B) Female-male
C) Male-male
D) Female-female
E) Same race
Q2) Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding.
A)True
B)False
Q3) _____ are less likely than _____ to develop mentoring relationships.
A) Women; minorities
B) Minorities; women
C) Men; women
D) Women; men
E) Whites; minorities
Q4) What are the five steps to developing diversity and cultural competence?
Q5) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20869
Sample Questions
Q1) _____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
A) Feeling
B) Gut-feel
C) Intuitive
D) Sensation
E) Affective
Q2) Attitudes are judgments about what caused a person's behavior.
A)True
B)False
Q3) A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.
Q4) The tendency to overestimate the contribution of external factors is part of which perceptual bias?
A) Projection
B) The fundamental attribution error
C) The halo effect
D) Figure ground
E) Selective perception
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) The extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust refers to initiating structure.
A)True
B)False
Q2) The distinguishing personal characteristics of a leader are known as:
A) traits.
B) sources of power.
C) leadership styles.
D) leadership behaviors.
E) personal preferences.
Q3) Which of the following types of power stems from a leader's special knowledge?
A) Reward power
B) Referent power
C) Legitimate power
D) Coercive power
E) None of these
Q4) List the two types of personal power.
Q5) Power that stems from the authority to punish or recommend punishment is called
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.
A)True
B)False
Q2) _____ influences the critical psychological state of experienced meaningfulness of work.
A) Skill variety
B) Task significance
C) Task identity
D) All of these
E) Task significance and task identity only
Q3) According to Maslow, the highest order needs are:
A) self-actualization needs.
B) physiological needs.
C) esteem needs.
D) belongingness needs.
E) safety needs.
Q4) The satisfaction received in the process of performing an action is also known as a(n) _____.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.
A)True
B)False
Q2) The amount of information that can be transmitted during a communication episode is known as _____.
Q3) _____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.
Q4) An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.
A)True
B)False
Q5) To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.
Q6) Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.
A)True
B)False
Q2) Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
A) Personal attraction to the team
B) Productivity expectations
C) Shared goals
D) Team interaction
E) All of these are components
Q3) Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-managed team.
A)True
B)False
Q4) A(n) _____ is a standard of conduct that is shared by team members and guides their behavior.
Q5) List the five behaviors associated with the task specialist role.
Q6) In a(n) _____ team, team members take over managerial duties.
Page 20
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) Which of the following is the systematic process through which managers regulate organizational activities?
A) Strategic planning
B) Organizational control
C) Organizational goal setting
D) Strategic regulation
E) Organizational leading
Q2) Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.
A)True
B)False
Q3) Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which control philosophy?
A) Balanced scorecard
B) Six Sigma
C) Continuous improvement
D) Total quality management
E) Open-book management
To view all questions and flashcards with answers, click on the resource link above.
Page 21