Strategic Management Test
Bank
Course Introduction
Strategic Management examines the formulation, implementation, and evaluation of organizational strategies aimed at achieving long-term goals and sustaining competitive advantage. The course explores concepts such as environmental analysis, strategy development, resource allocation, and performance measurement. Students learn to assess internal and external factors influencing businesses, make strategic decisions in dynamic markets, and analyze real-world case studies. Emphasis is placed on critical thinking, problem-solving, and the integration of functional areas within the context of strategic planning and execution.
Recommended Textbook
Business Ethics How to Design and Manage Ethical Organizations 1st Edition by Denis Collins
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12 Chapters
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Page 2
Chapter 1: Unethical Behaviors in Organizations and
Human Nature
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60 Verified Questions
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Sample Questions
Q1) Discuss the various understandings of human nature,defined as the moral,psychological and social characteristics of human beings,which are fundamental to managing ethics.
Answer: Should include Socratic and Platonic ideas that individuals are born with a soul that forms an individual's inner essence; religious faith perspectives that individuals are born in the image of God,or with a conscience,that is good,which may also include moral intuition; individuals are born morally imperfect,or with inherited sin that must be healed; or born morally neutral,including the Aristotelian perspectives of the mind as an "unscribed tablet" or later "blank slate".
Q2) Discuss why good people occasionally behave unethically. Provide at least three examples of unintended unethical behaviors.
Answer: Unintended behaviors could result from insufficient knowledge,situational ambiguity,or a misaligned management system. Examples may include choosing between competing values (Kidder's four types of ethical dilemmas),discussion of good motives leading to unethical results,the ambiguity or complexity of ethical situations,and misaligned management systems that lead to unethical results that are the consequence of the decision's action sequence
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Page 3
Chapter 2: A Historical Perspective on Business Ethics
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Sample Questions
Q1) On July 4,1776,colonial leaders declared political independence from Britain,an act of treason punishable by death.
A)True
B)False
Answer: True
Q2) ______________ were granted by the British government to allow several people to create organizations by pooling financial resources,which enabled riskier business projects to be undertaken.
A) pacts
B) charters
C) constitutions
D) doctrines
E) none of the above
Answer: B
Q3) Smith argued that laborers benefit from capitalism because economic growth generates jobs and more choice among occupations.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Hiring Ethical People
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60 Flashcards
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Sample Questions
Q1) _____________________ refers to work-related helping behaviors that go beyond normal job requirements,such as aiding others with job-related problems.
A) conscientiousness
B) civil rights behavior
C) organizational citizenship behavior
D) integrity
E) none of the above
Answer: C
Q2) Discuss the personality factors that are most relevant for understanding a job candidate's ethics.
Answer: Traits explored through personality measures including conscientiousness,which measures responsibility,dependability and work ethic; social dominance orientation and bullying measures,which measure propensity toward racial and gender discrimination and hostile work environments; organizational citizenship behavior,which measures an individual's propensity to help others. The "big five" of extraversion,agreeableness,conscientiousness,emotional stability,and openness to experience.
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Page 5
Chapter 4: Codes of Ethics and Codes of Conduct
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Sample Questions
Q1) What purposes do Codes of Ethics and Codes of Conduct fulfill in an organization?
Q2) If the Code of Ethics and Code of Conduct are visible in the organization,it is not necessary to discuss them with new employees.
A)True
B)False
Q3) The terms "mission statement" and "vision statement" should be used interchangeably in the workplace.
A)True
B)False
Q4) Employees are obligated to follow internal codes of conduct,as well as external "codes" or legislation.
A)True
B)False
Q5) It is prudent to apply the philosophy of "When in Rome,do as the Romans" to avoid imposing U.S.moral values on other nations.
A)True
B)False
Q6) Discuss the relationship between Codes of Ethics and organizational assessment.
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Chapter 5: Ethical Decision Making
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64 Flashcards
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Sample Questions
Q1) Systematic rational ethical decision-making frameworks can help management:
A) reveal the ethical dimensions of any decision being made
B) justify unethical behaviors in the face of conflicting pressures
C) explain why moral decisions are all relative
D) all of the above
E) none of the above
Q2) Individual characteristics that are associated with ethical beliefs,sensitivities,intentions and behaviors include which of the following?
A) more education
B) more work experience
C) religion
D) all of the above
E) none of the above
Q3) One's philosophical/value orientation,whether deontological or a more "relativist" orientation,does not seem to impact his/her ability to make ethical decisions.
A)True
B)False
Q4) Identify the ten "ethical hazard approaching" signs. How can they be managed?
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Chapter 6: Ethics Training
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Sample Questions
Q1) It is important to present ethics training materials in a way that targets specific employees for their behavior to provide an example for others in the organization.
A)True
B)False
Q2) Which of the following is not among the three most common forms of embezzlement:
A) taking money from a store where one shops regularly
B) employees writing fraudulent checks that they or their friends cash
C) taking money from cash revenues
D) processing fraudulent invoices
E) none of the above
Q3) The terms fraud,theft and embezzlement can be used interchangeably.
A)True
B)False
Q4) If Codes of Conduct and Ethics are displayed prominently throughout the workplace,further analysis will not be helpful in determining the extent to which employees embrace them.
A)True
B)False
Q5) Outline the steps required for an effective ethics training workshop.
Page 8
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Chapter 7: Respecting Employee Diversity
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Sample Questions
Q1) Harassment becomes unlawful when the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider ___________.
A) normal
B) hostile
C) tiresome
D) unfriendly
E) none of the above
Q2) On average,females earn approximately _________ of male salaries.
A) 99 percent
B) 89 percent
C) 79 percent
D) 69 percent
E) none of the above
Q3) The EEOC primarily focuses on which of the following dimensions of diversity?
A) permanent
B) evolving
C) organizational
D) personality
E) none of the above
Q4) Identify and define the four dimensions of diversity.
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Chapter 8: Ethics Reporting Systems
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Sample Questions
Q1) Members of a religious clergy trained in providing spiritual advice,sometimes contracted by businesses in consulting functions,are known as ___________.
A) priests
B) ombudspersons
C) ethics officers
D) chaplains
E) none of the above
Q2) Legal advisors recommend that it is irrelevant whether or not the whistleblower has convincing,documented evidence before moving forward with informing an external authority.
A)True
B)False
Q3) Which of the following principles is not consistent with the legal obligations of an organization's ombudsperson?
A) independence
B) neutrality and impartiality
C) prosecution of wrongdoing
D) confidentiality
E) informality
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Page 10
Chapter 9: Managers as Ethical Leaders and Role Models
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Sample Questions
Q1) The type of ethical role model a manager chooses to be will reflect his/her level of:
A) skill
B) leadership
C) moral development
D) authority
E) none of the above
Q2) Some supervisors may resist top management efforts to inculcate ethical behaviors due to fear that ethical behavior is a hindrance to short-term goal achievement.
A)True
B)False
Q3) _____________ refers to the ability to act,create an effect,or wield force.
A) Leadership
B) Power
C) Strength
D) Morality
E) none of the above
Q4) Identify and explain three different leadership styles,including their major features.
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11
Chapter 10: Engaging and Empowering Ethical Employees
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Sample Questions
Q1) Employee ____________ is an emotional bond or attachment an employee has to the work task,organization and its members.
A) morality
B) motivation
C) engagement
D) empowerment
E) none of the above
Q2) Correcting low wages is ethical and helps to eliminate job dissatisfaction.
A)True
B)False
Q3) ____________ work is typically defined as spending time at work to achieve something that is personally desirable.
A) Autonomous
B) Meaningful
C) Just
D) all of the above
E) none of the above
Q4) Describe the different techniques for managing go-getters,fence sitters,and adversarials.
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Chapter 11: Environmental Management
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Sample Questions
Q1) Green buildings can signal organizational values,improve employee health,reduce energy costs and limit detrimental environmental impacts.
A)True
B)False
Q2) More than 850 mayors representing 80 million citizens have signed the U.S.Conference of Mayors Climate Protection Agreement,committing them to strive to meet or beat the Kyoto Protocol targets in their own communities.
A)True
B)False
Q3) Buying bottled water,if you plan to recycle,is as environmentally-friendly as using reusable water bottles made from materials such as stainless steel or aluminum.
A)True
B)False
Q4) Because they operate outside of an organization's direct supervision,the actions of suppliers are not a focus of environmental management.
A)True
B)False
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Chapter 12: Community Outreach and Respect
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Sample Questions
Q1) Investors tend not to consider social responsibility when evaluating a company,provided the company has a strong bottom line.
A)True
B)False
Q2) Cite some of the specific examples of family-friendly and community-friendly policies suggested in the chapter,primarily provided by the annual Working Mother magazine's listing.
Q3) A retention policy that can assist with confronting burnout among employees with high-stress jobs is leave policies,or ___________.
A) volunteerism
B) retreats
C) sabbaticals
D) charity
E) none of the above
Q4) With careful attention,managers can address all stakeholder demands.
A)True
B)False
Q5) Discuss the business case for community involvement,including the four areas of primary benefit.
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