Strategic Management
Test Bank
Course Introduction
Strategic Management is a comprehensive course focused on the formulation, implementation, and evaluation of cross-functional decisions that enable an organization to achieve its objectives. The course covers key concepts such as industry analysis, competitive advantage, internal resource assessment, strategic positioning, and the impact of external and internal factors on organizational strategy. Students will explore frameworks and tools for analyzing the business environment, learn how to develop and execute strategic plans, and examine real-world cases to understand how organizations navigate challenges and leverage opportunities in dynamic markets. The course also addresses ethical considerations and the role of leadership in shaping an organization's strategic direction.
Recommended Textbook
Management 12th Edition by Ricky W. Griffin
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Page 2
Chapter 1: Managing and the Managers Job
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Sample Questions
Q1) When employees work remotely,conference calls and emails can be used to check on employee availability and productivity.This is part of the ____ function of management.
A) organizing
B) controlling C) coordinating
D) leading
E) planning
Answer: B
Q2) When Tom testifies before Congress about his company's philanthropic support for math and science education,he is fulfilling the disseminator role.
A)True
B)False
Answer: False
Q3) Choosing a course of action from alternatives is ____________________. Answer: decision making
Q4) ____________________ people entering the workforce often seek work in smaller,more entrepreneurial firms that allow flexibility and individuality.
Answer: Younger
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Chapter 2: Traditional and Contemporary Opportunities and Challenges
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Sample Questions
Q1) History is simply a conceptual framework for organizing knowledge and providing a blueprint for action.
A)True
B)False
Answer: False
Q2) Working in offices
A)Increasing importance to managers
B)Decreasing importance to managers
C)No change in the importance to managers
Answer: B
Q3) Which of the following statements describes the inherent strength in the quantitative management theory?
A) It provides numerous decision-making tools and techniques.
B) It has realistic assumptions that permit close approximations of organizational processes.
C) It has allowed accurate modeling of individual behaviors and attitudes.
D) It enhances development of other management skills.
E) None of these choices
Answer: A
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Chapter 3: Understanding the Organizations Environment
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Sample Questions
Q1) When entrepreneur Gene Reilly's dog couldn't drink water,he developed a canine sports drink,which he marketed and called Rebound.Which of the following is part of the general environment for Reilly's company?
A) Dog owners
B) The American Kennel Association
C) The company that supplies the plastic bottles in which the drink is sold
D) The lending institution that gave Reilly his start-up capital
E) The sociocultural belief that says it is all right for people to give dogs human characteristics
Answer: E
Q2) The customs,mores,values,and demographic characteristics of the society in which the organization functions
A)Economic dimension
B)Technological dimension
C)Sociocultural dimension
D)Political-legal dimension
E)International dimension
Answer: C
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Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) Someone's ethical standards are developed as a child in response to his or her
A) parents' and other adults' behavior.
B) peers.
C) religious beliefs.
D) parents' and other adults' behavior and peers.
E) All of these are correct
Q2) A manager paying an employee less than he deserves,simply because the manager knows the employee cannot afford to quit or risk losing his job by complaining,might be considered unethical.
A)True
B)False
Q3) Boards of directors are responsible for which area of emerging ethical issues?
A) Ethical leaders
B) Ethics issues in information technology
C) Ethics issues in privacy
D) Corporate governance
E) None of these choices
Q4) A code of ethics will ensure ethical behavior by employees.
A)True
B)False
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) Importing involves merchandise but not services.
A)True
B)False
Q2) MNC stands for ____________________.
Q3) Which of the following is NOT a reason for using a licensing agreement as a means of entering international business?
A) Low levels of risk
B) High domestic production costs
C) Government regulation
D) Increased/extended profitability of technology
E) Excessive transportation costs
Q4) There is currently a strong movement around the world to reduce many trade barriers.
A)True
B)False
Q5) In countries with higher levels of ____________________,many workers may prefer reward systems that link pay with the performance of individual employees.
Q6) People in cultures with ____________________ are stimulated by change and thrive on new opportunities.
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) In what order should the following be developed?
A) Mission,operational,strategic,and tactical
B) Strategic,tactical,mission,and operational
C) Mission,tactical,strategic,and operational
D) Tactical,strategic,mission,and operational
E) Mission,strategic,tactical,and operational
Q2) Programs and projects are short-range plans.
A)True
B)False
Q3) What is the essence of formal goal setting?
A) A dynamic mission statement
B) A stable internal environment
C) Collaborative planning
D) A tall organization structure
E) A wide span of management
Q4) Each manager generally has responsibilities for setting goals that correspond to his or her ____________________ in the organization.
Q5) Tactical plans are to battles what ____________________ is to a war.
Q6) A Bride-to-be develops a____________________ when planning the wedding.
Q7) Goals vary by level,area,and ____________________.
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Chapter 7: Managing Strategy and Strategic Planning
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Sample Questions
Q1) Focuses primarily on markets to enter and how to use resources
A)Business strategy
B)Corporate-level strategy
C)Functional strategy
Q2) The filter specifies the range of markets in which an organization will compete.
A)True
B)False
Q3) Virtually all large businesses in the United States use ____________________.
Q4) According to the BCG matrix,____________________ are businesses whose products have a high share of a growing market.
Q5) According to the Miles and Snow typology,the ____________________ strategy take a mid-range approach and attempts to move into new market areas at a deliberate and carefully planned pace.
Q6) Defender
A)Business-level strategy
B)Corporate-level strategy
C)International strategy
Q7) Organizational ____________________ are areas that increase the difficulty of an organization's performing at a high level.
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Chapter 8: Managing Decision Making and Problem Solving
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Sample Questions
Q1) Managers make decisions about problems but not opportunities.
A)True
B)False
Q2) Oprah Winfrey and Regis Philbin retired from daytime talk shows about the same time.Television executives saw that Anderson Cooper filled in for Regis in 32 appearances,so they created a new show around Cooper.The ____ model can be used to explain why they chose Cooper without evaluating other alternatives.
A) classical
B) bureaucratic
C) administrative
D) human relations
E) contingency
Q3) Describes how most decisions are actually made
A)Administrative model
B)Bounded rationality
C)Satisficing
Q4) We are running out of time,so let's just go with alternative C,it is good enough
A)Feasibility
B)Probable consequences
C)Satisfactoriness
Page 10
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Chapter 9: Managing Start-Ups and New Ventures
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Sample Questions
Q1) Few successful entrepreneurs succeed alone or straight out of college.
A)True
B)False
Q2) According to the Small Business Administration,small businesses account for a small percentage of all U.S.exports.
A)True
B)False
Q3) A(n)____________________ is an enterprise with sales and assets that are not large enough to influence its environment.
Q4) Historical records answer questions about cash flow problems
A)Starting a business from scratch
B)Buying an existing business
C)Buying a franchise
D)Both starting a business from scratch and buying an existing business
E)Both buying an existing business and buying a franchise
Q5) Describe the entrepreneurship process.
Q6) You have a great idea for a new children's toy.Describe your financing options.
Q7) ____________________ systems are needed to keep a business on track and to help alert entrepreneurs to potential trouble.
Page 11
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities?
A) Customer
B) Product
C) Functional
D) Divisional
E) Location
Q2) Describe departmentalization at a public school district.Find examples of each type.
Q3) Provides compulsory advice and assistance
A)Staff manager
B)Function manager
C)Line manager
Q4) If new problems arise frequently,a manager's span will be
Q5) ____ deal with the distribution of authority.
A) Centralization and departmentalization
B) Decentralization and delegation
C) Span of management and departmentalization
D) Span of management and delegation
E) Departmentalization and coordination
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Chapter 11: Managing Organization Design
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Sample Questions
Q1) Trump Organization produces beauty pageants and builds commercial real estate.There appears to be little need for ____ between these units.
A) integration
B) responsibility
C) flexibility
D) centralization
E) technology
Q2) Which of the following is an advantage associated with the matrix design?
A) It is flexible.
B) It facilitates managerial planning.
C) It improves motivation.
D) It promotes the development of human resources.
E) All of these choices
Q3) Team organization
A)Girl Scouts USA only
B)Lav
C)Both organizations
D)Neither organization
E)com only
Q4) M-form stands for ____________________ design.
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Chapter 12: Managing Change and Innovation
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Sample Questions
Q1) Toyota added a plug in version of the Prius.This is an example of
A) organization development.
B) organization evolution.
C) organization change.
D) organization implementation.
E) organizational structure.
Q2) An intrapreneur is a top-level manager in a large organization who fights for the budget and uses the internal political system to ensure the success of an inventor's product.
A)True
B)False
Q3) Kimberly-Clark offers a training program wherein store managers wear glasses that blur their vision,simulating that of the typical older shopper.What kind of innovation is this?
A) Mechanical
B) Managerial
C) Incremental
D) Technical
E) Process
Q4) List and briefly describe six organization development interventions.
Page 14
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Chapter 13: Managing Human Resources
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Sample Questions
Q1) Agencies for temporary workers may absorb the cost of creating skilled workers
A) The Occupational Safety and Health Act
B) Benefits
C) Compensation
D) Training
E) Interview
F) Recruiting
G) Skills Inventory
H) Employment-at-will
Q2) Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ error can influence a performance appraisal.
A) halo
B) leniency
C) recency
D) frequency
E) vestibule
Q3) The ____________________ decision is made through job evaluation.
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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Sample Questions
Q1) Agreeableness
A)Likes to make new friends
B)Excitable,reactive
C)Match between individual and organization
D)Directed at gaining power
E)Empathy
F)Likes task identity
G)Bases decisions on logic
H)Number of goals a person focuses on
I)Solitude recharges energy
J)Prefers abstract concepts
K)Bases decisions on emotion
L)Enjoys the process
M)Gets along with others
N)Prefers concrete situations and details
Q2) Organizational ____________________ refers to the extent to which an employee sees him or herself as part of the organization and actively looks for ways to contribute to the organization.
Q3) ____________________ individuals are aggressive,impatient,and very work oriented.
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Chapter 15: Managing Employee Motivation and Performance
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Sample Questions
Q1) Employee desire to do the job,employee ability,and the work environment combine to determine ____________________.
Q2) Which of the following is an example of a positive reinforcer?
A) Praise
B) A pay raise
C) A promotion
D) A plaque
E) All of these choices
Q3) Krishna works four,ten hour days.She works a(n)____________________.
Q4) Define motivation.Why is it important?
Q5) Describe a change in one of your behaviors.Did any of the reinforcement contingencies affect your change?
Q6) A criticism of ____________________ theory is that his sample was not representative of the general population and that subsequent research often failed to uphold the theory.
Q7) The desire for human companionship is the ____________________ need.
Q9) Behavior modification is an applied form of ____________________ theory. Page 17
Q8) Goal ____________________ is the extent to which someone makes a goal his or her own.
Q10) Interval schedules of reinforcement are all based on ____________________.
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Chapter 16: Managing Leadership and Influence Processes
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Sample Questions
Q1) States that leaders cannot change leadership style
A)Fiedler's contingency model
B)Michigan studies
C)Path-goal theory
D)Substitutes for leadership
E)Vertical-dyad linkage
F)Vroom-Yetton-Jago
Q2) Briefly describe the path-goal theory of leadership.Use diagrams if they will clarify your answer.
Q3) A news producer selects a reporter to cover a typical story.The producer has ____ power.
A) referent
B) reward
C) coercive
D) legitimate
E) expert
Q4) The path-goal theory is the leadership theory that is very closely aligned with the ____________________ theory of motivation.
Q5) The type of power that is based on charisma is called ____________________ power.
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) Effective communication would be most important for
A) a pilot transferring control of the aircraft.
B) someone complaining about the weather.
C) an after-dinner speaker at a Lions Club meeting.
D) a campaign speech.
E) a company newsletter.
Q2) Which of the following types of communication does NOT typically follow formal organizational channels of communication?
A) Vertical
B) Upward
C) Downward
D) Horizontal
E) Grapevine
Q3) Compare and contrast oral and written communication.
Q4) Why are interpersonal relations important in an organization?
Q5) Blogs can function much like face-to-face grapevines to communicate information that's suppressed elsewhere.
A)True
B)False
Page 20
Q6) Nonverbal communication includes body language,image,and
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) A(n)____________________ team interacts by computer;members enter and leave the network as needed and may take turns serving as leader.
Q2) As teams become more ____________________,their members tend to interact more frequently,conform more to norms,and become more satisfied.
Q3) Which of the following is a primary factor in distinguishing among different types of groups?
A) Size
B) Type of leader involved
C) Organizational level
D) Goal or purpose
E) None of these choices
Q4) Increased interdependence makes coordination more difficult,it also increases the potential for ____________________.
Q5) During the ____________________ stage there may be a general lack of unity and uneven interaction patterns.
Q6) What does the term cohesiveness mean? What factors can influence the degree of cohesiveness in a group?
Q7) People meet their need for ____________________ when they choose to join groups.
22
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) Decentralized control
A)FedEx only
B)JetBlue only
C)Both organizations
D)Neither organization
Q2) Postaction control is most appropriate when the
A) time between goal setting and attainment is short.
B) product being produced is nonperishable.
C) product being produced is simple and routine.
D) production process is very complicated.
E) volume of product output is extremely large.
Q3) Limiting the accumulation of error
A)FedEx only
B)JetBlue only
C)Both organizations
D)Neither organization
Q4) Because of both their ____________________ and ____________________ associated with international business,global organizations must take an especially pronounced strategic view of their control systems.
Page 23
Q5) A(n)____________________ is a plan expressed in numerical terms.
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) Shopping malls bring together the customer and the product.They create ____________________ utility.
Q2) Statistical quality control is
A) a computerized quality control monitoring service.
B) a team approach to quality control.
C) useful only in determining completed items to reject.
D) most useful in service organizations.
E) a set of specific statistical techniques used to monitor quality control.
Q3) You can hear the guests in other rooms
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality
Q4) Many unions support cross-training because they think it preserves job security.
A)True
B)False
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