Strategic Management
Question Bank
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of organizational strategies to achieve long-term objectives and sustain competitive advantage. Through analysis of real-world case studies and theoretical frameworks, students learn to assess internal and external environments, make strategic decisions, and navigate the complexities of global competition. The course emphasizes critical thinking, problem-solving, and the integration of functional business disciplines to develop effective strategies in diverse organizational contexts.
Recommended Textbook MGMT 2nd Canadian Edition by Chuck Williams
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Chapter 1: Management
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Sample Questions
Q1) Walker supervises operations on the chassis assembly line for a large vehicle manufacturer.Most of his time is spent on ensuring quality control maintenance,scheduling workers,and training new employees.What type of manager is he?
A) first-line manager
B) middle manager
C) team leader
D) group facilitator
Answer: A
Q2) One reason for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA process that was bogged down in bureaucratic red tape.Why,in other words,did assistance fail to arrive in timely fashion?
A) widespread apathy
B) inefficient systems
C) a lack of instrumentality
D) poor communication
Answer: B
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Chapter 2: History of Management
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Sample Questions
Q1) Mary Parker Follett believed that managers could best deal with conflict through compromise.
A)True
B)False
Answer: False
Q2) According to the principles of scientific management,work and the responsibility for the work should be divided equally between workers and management.
A)True
B)False
Answer: True
Q3) Teresa applied the human relations theory of management to motivate her team to increase sales by 8 percent.She then applied the scientific management theory to match customer accounts to the appropriate salesperson.What overall approach to management does Teresa most likely follow?
A) operations management
B) information management
C) systems management
D) contingency management
Answer: D
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Page 4
Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) Briefly define and explain the relationship between environmental change,complexity,uncertainty,and resource scarcity.
Answer: There are three basic characteristics of changing external environments: (1)environmental change (the rate at which a company's general and specific environments change); (2)environmental complexity (the number of external factors in the environment that affect organizations); and (3)resource scarcity (the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources).Environmental change,complexity,and resources (e.g.,munificence)affect environmental uncertainty,which is how well managers can understand or predict the external changes and trends affecting their businesses.
Q2) Refer to the Scenario 3-1.What did the builder with the smaller lots most likely do to determine what home buyers desired?
A) reactive customer monitoring
B) proactive customer monitoring
C) competitive analysis
D) consumer confidence forecasts
Answer: B
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) A plant worker is unhappy with his performance review.He considers purposely spilling a hazardous chemical to cause an evacuation of the plant.He decides against this,however.A spill could put many of his fellow workers at risk of injury from inhaling the chemical's fumes or evacuating.Which of the following influenced this worker's ethical decision making?
A) magnitude of consequences
B) enormity of influence
C) location immediacy
D) probability of response
Q2) The level of agreement on whether behaviour is good or bad is defined as the level of ethical acceptance.
A)True
B)False
Q3) There is general agreement regarding what is socially responsible corporate behaviour.
A)True
B)False
Q4) All adults reach the postconventional level of morality.
A)True
B)False
Page 6
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Which type of plan directs the behaviour,efforts,and priorities of employees for periods ranging from one month to six months?
A) strategic
B) tactical
C) operational
D) standing
Q2) Nancy was surprised her department's sales figures did not meet the goals she set in her plan.On further inspection,she realized the expectation that competition would not reduce their prices did not hold true.Which pitfall in planning is this an example of?
A) assumptions
B) commitment
C) assertion
D) tactics
Q3) List the six steps in the rational decision-making process.
Q4) Who is responsible for creating tactical plans?
A) team leaders
B) lower-level managers
C) middle managers
D) top managers
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) Which of the following is one of the five forces Michael Porter identified as being the ones to determine an industry's overall attractiveness and potential for long-term profitability?
A) existence of complementary products
B) organizational structure
C) existing benchmarks
D) bargaining power of suppliers
Q2) What mechanism is used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses?
A) organizational scanning
B) internal marketing
C) corporate strategy
D) a situational analysis
Q3) Explain how the concept of strategic group (and its two subtypes)is used in a situational analysis as part of an environmental scanning activity to identify specific opportunities and threats that can either improve or harm the company's ability to sustain its competitive advantage.
Q4) How do companies use situational analysis? What are the basic components of a situational analysis?
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Chapter 7: Innovation and Change
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Sample Questions
Q1) Which of the following is one of the sources of resistance to change?
A) self-interest
B) multifunctional teams
C) a dynamic organizational culture
D) discontinuous innovation
Q2) Explain how the concept of innovation streams relates to the concept of sustainable competitive advantage.Give an example of how this occurs in the business world.
Q3) According to Kurt Lewin,what are the three steps in the basic process of managing organizational change?
A) unfreezing, change intervention, and refreezing
B) organizational change, departmental change, and individual change
C) change definition, change motivation, and change
D) synthesizing, motivating, and rewarding
Q4) Refer to the Narrative 7-1.What did Unverferth use to produce the best possible tiller before introducing it to the market?
A) service development
B) process duplication
C) design iteration
D) design compliance
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Chapter 8: Global Management
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Sample Questions
Q1) Historically,which of the following have most companies used to successfully enter foreign markets?
A) a phase model of globalization
B) a global new venture approach
C) a ripple approach
D) a market echo approach
Q2) What does the acronym GATT stand for?
A) Global Agreement on Temporal Trade
B) Governing Agreement on Trade and Transactions
C) General Agreement on Tariffs and Trade
D) Government Aid of Trade and Transactions
Q3) Robert Mondavi Wineries entered into an agreement with Baron Philippe de Rothschild,owner of Bordeaux's First Growth chateau,to produce a top quality wine in California.What does the two companies working together to create a new product exemplify?
A) exporting
B) licensing
C) a joint venture
D) a cooperative contract
Q4) Briefly explain how companies can assess the growth potential of new markets.
Page 10
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) When managers delegate work,three transfers occur.Two of the transfers are responsibility and authority.What is the third?
A) utility
B) synergy
C) reciprocity
D) accountability
Q2) A general manager of a manufacturing firm wishes to increase efficiency by reducing duplication throughout the organization.Which form of departmentalization should he adopt?
A) functional
B) matrix
C) product
D) geographic
Q3) All organizations can clearly be categorized as either completely mechanistic or completely organic.
A)True
B)False
Q4) Specialized jobs are generally inefficient.
A)True
B)False
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Chapter 10: Leading Teams
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Sample Questions
Q1) What are project teams? List the advantages associated with their usage.
Q2) Which of the following is one stage that teams pass through as they develop and grow,rather than decline?
A) de-norming
B) de-storming
C) de-forming
D) de-performing
Q3) List the five types of teams on the team autonomy continuum.What is each team's highest level of responsibility (i.e.,the highest level of task over which they have independent control)?
Q4) A group in Great Britain has been established to improve the employment,retention,and promotion prospects of black and ethnic minorities and women in the Fire and Rescue Service,which at present has a largely white,male demographic.By which stage of team development will the group members have resolved petty differences,developed friendships,and established strong group cohesiveness?
A) reforming
B) storming
C) norming
D) forming
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Full compliance with federal law is enough to ensure that an organization cannot incur liability in sexual harassment complaints.
A)True
B)False
Q2) Which practice is recommended to managers to improve traditional performance appraisal feedback sessions?
A) combining developmental feedback and administrative feedback
B) strengthening the grading aspect of performance appraisals
C) basing performance appraisal feedback sessions on self-appraisals
D) using outsourcing
Q3) Briefly identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.
Q4) Which of the following provides employment counselling services for employees faced with downsizing?
A) outplacement services
B) reassessment services
C) employee outsourcing
D) employee restructuring
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Which action can a medium-sized manufacturing company take if it wants to create a positive work environment in which every employee does his or her best work,and individual differences are respected and not ignored?
A) It can remove the glass ceiling.
B) It can use internal loci of control.
C) It can create a diversity program.
D) It can narrow the span of management.
Q2) Recently,the cable television networks have bombarded viewers with a variety of shows based on teams coming in to redecorate homes and gardens in a short time frame.These teams are typically made up of men and women of different ethnic backgrounds,ages,and physical capabilities.What is the term for the way they work so well with one another to accomplish the redecorating goal?
A) discrimination heterogeneity
B) social integration
C) organizational plurality
D) acculturation
Q3) Research has shown that performance capabilities decline with age.
A)True
B)False
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Chapter 13: Motivation
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Sample Questions
Q1) A sales manager has carefully selected the members of two sales teams,team A and team B,so that they have as nearly as possible identical skills and abilities.Both are assigned potential customers in the same industry.Both groups are offered the same rewards.Team A consistently performs better than team B.What does this tell you about performance and motivation according to industrial psychology?
A) The level of ability has no impact on performance.
B) Team B can be more motivated than Team A but perform at a lower level.
C) Team A has higher motivation than Team B and therefore performs better.
D) Team A has the same level of motivation as Team B but still performs better.
Q2) Punishment is also called avoidance learning.
A)True
B)False
Q3) In general,extrinsic rewards are more important to workers than intrinsic rewards. A)True
B)False
Q4) What are reinforcement contingencies? How are reinforcement contingencies related to behaviour?
Q5) Briefly explain the relationship between need satisfaction and motivation.
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Chapter 14: Leadership
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Sample Questions
Q1) Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic.Hot Topic's CEO Betsy McLaughlin relies on her employees to locate new trends.McLaughlin almost daily consults with her employees for suggestions on what the stores should carry.She relies on their input before making inventory decisions and treats her employees as equals.What is McLaughlin demonstrating?
A) achievement-orientation
B) consideration
C) charisma
D) initiating structure
Q2) What is the term for the extent to which a leader is friendly,approachable,and supportive and shows concern for employees?
A) initiating structure
B) job-centred leadership
C) consideration
D) concern for production
Q3) The leadership trait of integrity refers to the extent to which leaders do what they said they will do.
A)True
B)False
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) What is the term for the process by which individuals attend to,organize,interpret,and retain information from their environments?
A) active hearing
B) passive listening
C) perception
D) apprehension
Q2) Refer to the Narrative 15-2.JetBlue Airlines founder and CEO David Neeleman and company president Dave Barger speak with every new "class" of employees as they come through JetBlue's structured orientation process.Which type of communication is this an example of?
A) informal
B) formal
C) upward
D) horizontal
Q3) Across all industries,poor communication skill is the single most important reason why people do not advance in their chosen career.
A)True
B)False
Q4) Distinguish between coaching and counselling.
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Chapter 16: Control
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Sample Questions
Q1) Control loss usually has no effect on goal achievement.
A)True
B)False
Q2) Refer to the Narrative 16-2.Which of the following best describes why Interpublic should consider the implementation of the balanced scorecard?
A) to eliminate the need for restructuring
B) to maximize benchmarking opportunities
C) to track internal and external environmental changes
D) to minimize the chances of suboptimization
Q3) How does financial control in the balanced scorecard approach differ from its use in the traditional approach to control?
Q4) Describe the nature of the control process.Identify its basic steps,as well as the three basic methods of control.Explain how specific policies and procedures related to grading used at a college or university could be seen as an example of the control process,and specify which method(s)of control your example(s)represent.
Q5) List the steps in the basic control process.Explain how you would respond to the statement that follows: "Control is a process that should be employed intermittently."
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Page 18
Chapter 17: Managing Information in a Global World
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Sample Questions
Q1) What is the term for a private company network that allows employees to easily access,share,and publish information using Internet software?
A) LAN portal
B) private company network (PCN)
C) intranet
D) electronic data sharing system
Q2) Assume that,as a member of the student governing body at your college or university,you have unlimited resources to tackle a challenge that has been posed to you by students,some faculty,and the administration at your school: develop a database that will allow students to identify the quality of instructors before signing up for their courses.Using this challenge as a running example,differentiate between raw data and information,and identify and discuss the characteristics and costs of useful information as they apply to this challenge.
Q3) Association patterns are also called sequence patterns.
A)True
B)False
Q4) What are intranets? List four reasons why they are so popular.
Q5) Briefly distinguish between knowledge and information.
Q6) What is first-mover advantage?
Page 19
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Which of the following is the kind of inventory a manufacturer would keep in stock?
A) supplier materials
B) nonrenewable materials
C) component parts
D) shelving
Q2) What kind of cost is associated with maintaining an inventory?
A) customer retention
B) stockout
C) sales commission
D) amortization
Q3) Which of the following is a benefit that companies gain by empowering service workers for service recovery?
A) Employees provide information to higher-level managers who make operating decisions.
B) Employees become competitive against each other, vying for promotions.
C) Employee interaction with customers will be warm and enthusiastic.
D) Employees negotiate terms with both suppliers and customers.
Q4) Briefly explain the difference between ISO 9000 certification and the ISO 14000 certification.
Page 20
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