Strategic Management
Pre-Test Questions
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of strategies that enable organizations to achieve long-term objectives and maintain a competitive advantage. Students will analyze internal and external environments, assess resources and capabilities, and apply strategic analysis tools to real-world business scenarios. Through case studies and collaborative projects, the course encourages critical thinking and decision-making skills, preparing students to navigate complex business environments and drive organizational success.
Recommended Textbook
Organizational Behavior Tools for Success 2nd Edition by Jean M. Phillips
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16 Chapters
2660 Verified Questions
2660 Flashcards
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Chapter 1: What Is Organizational Behavior
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165 Flashcards
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Sample Questions
Q1) A global mindset reflects your ability to influence __________________ from a variety of backgrounds and cultures.
A) people
B) groups
C) organizations
D) all of these
Answer: D
Q2) Deming believed that removing _______ from the workplace gives employees pride in their workmanship,which increases production.
A) fear
B) diversity
C) competition
D) hierarchy
Answer: A
Q3) A better product that is worth a premium price or a good product at a lower price can both be a source of competitive advantage.
A)True
B)False
Answer: True
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Page 3
Available
Chapter 2: Diversity
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Sample Questions
Q1) Describe the chart in the book that describes the percentage change in the U.S.Labor Force by Age from 2006-2016.
Answer: The age groups 75 and older,and 65-74 will grow by the largest amounts.Workers aged 25054 will only grow about 2%,and the age group 16-24 will drop by almost 7%.
Answerwers do not need to be exact to be given points.
Q2) Linking part of each business unit's bonus pool specifically to diversity goals helped financial firm ING raise the proportion of its top-management positions around the world held by women by ________ percent over four years.
A) 95
B) 25
C) 50
D) 5
Answer: B
Q3) Diversity alone guarantees positive organizational outcomes.
A)True
B)False
Answer: False
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4
Chapter 3: Individual Differences I: Demographics, personality, and Intelligence
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Which of the following trait(s)decline(s)with age?
A) extraversion
B) neuroticism
C) openness
D) all of these
Answer: D
Q2) What term refers to an anticipatory feeling of anxiety about attempting a challenging task,failing,and appearing incompetent?
A) social anxiety
B) phobia
C) fear of failure
D) perfectionism
Answer: C
Q3) The Myers-Briggs Type Indicator is highly reliable.
A)True
B)False
Answer: False
Q4) List the "Big Five" personality traits.
Answer: extroversion,emotional stability,agreeableness,conscientiousness,openness to experience
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Chapter 4: Individual Differences II: Self-Concept, learning
Styles, and Types of Fit
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Research suggests that person-job fit leads to which of the following?
A) higher job performance
B) higher organizational commitment
C) higher intent to stay with the company
D) all of these
Q2) Clear psychological contracts do which of the following?
A) promote trust
B) increase employee motivation
C) both of these
D) neither of these
Q3) It is impossible to have high self-esteem but low self-efficacy for certain tasks.
A)True
B)False
Q4) Good person-group fit means that an individual fits with the workgroup's
A) work styles
B) skills
C) goals
D) all of these
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Chapter 5: Attitudes, values, moods, and Emotions
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168 Flashcards
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Sample Questions
Q1) Which of the following is not one of the top five drivers of engagement?
A) senior management is sincerely interested in employee well-being
B) organization's reputation in the community
C) convenient work location
D) improved skills and capabilities over the past year
Q2) Societies that rank high on self-expression values do not tend to have higher interpersonal trust and tolerance.
A)True
B)False
Q3) Understanding people's values can help you to best match incentives,feedback,and job assignments to each employee.
A)True
B)False
Q4) Research suggests that psychological well-being is impaired more through psychologically abusive behavior than physically abusive behavior.
A)True
B)False
Q5) Discuss functional and dysfunctional stress.How do they differ? How do they affect us at work?
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Chapter 6: Social Perception, attribution, and Perceived Fairness
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168 Flashcards
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Sample Questions
Q1) The decision maker's personal biases should not influence the decision and the decision maker should not be so influenced by prior beliefs that he or she does not give all points of view adequate and reasonable consideration.What is this rule called?
A) neutrality
B) bias suppression
C) indifference
D) objectivity
Q2) Schemas help us understand people,but not places or things.
A)True
B)False
Q3) People have to be rewarded identically in order to perceive the rewards to be fair.
A)True
B)False
Q4) Which of the following can be self-handicapping?
A) drug and alcohol use
B) refusing the practice
C) reducing effort
D) all of these
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Chapter 7: Motivating Behavior
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167 Flashcards
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Sample Questions
Q1) When a secretary's job responsibilities of receiving visitors and answering phones expand to include typing letters and sorting mail,____________ has occurred.
A) job enrichment
B) job enlargement
C) job rotation
D) job promotion
Q2) Which type of pay is given immediately,as soon as a desired behavior is seen?
A) merit pay
B) spot awards
C) pay for performance
D) none of these
Q3) Although hygiene factors such as pay,status,and working conditions produce an acceptable working environment,they do not increase satisfaction.
A)True
B)False
Q4) List at least five reasons why work can be motivating.
Q5) Higher employee motivation can also lead to faster and better quality work.
A)True
B)False
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Chapter 8: Communicating
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170 Flashcards
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Sample Questions
Q1) Active listening is defined as becoming actively involved in the process of listening to what others are saying and clarifying messages' meanings.
A)True
B)False
Q2) Diagonal communication is common in cross-functional project teams composed of people from different levels drawn from different departments.
A)True
B)False
Q3) Managers can facilitate ___________ communication by appointing liaison personnel or creating interdepartmental committees or task forces to facilitate communication and coordination and solve common problems.
A) horizontal
B) interdepartmental
C) both of these
D) none of these
Q4) Explain what a social network is and describe the different characteristics of social networks within a business.
Q5) Describe horizontal communication.
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Chapter 9: Making Decisions
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Sample Questions
Q1) Which of the following is an operational decision?
A) how to increase profitability
B) how to increase product quality
C) handling equipment failure
D) determining what business to enter
Q2) Napoleon Bonaparte said,"Nothing is more difficult,and therefore more precious,than to be able to _________."
A) decide
B) succeed
C) listen
D) communicate
Q3) Managers often place too much emphasis on a subordinate's recent performance during performance appraisals intended to capture the employee's performance over the previous year.This is an example of which of the following?
A) representativeness bias
B) halo bias
C) overconfidence
D) rationalization
Q4) List and explain the steps in the rational decision making process.
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Chapter 10: Power,influence,and Politics
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167 Flashcards
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Sample Questions
Q1) Expert power can exist at any level in an organization.
A)True
B)False
Q2) Give an example of a situation in which rewards could (or did)have a negative impact on employee behavior.
Q3) Building trust and openness to allow employees to freely discuss their _________ without fear of retaliation decreases the need for political behavior.
A) feelings
B) opinions
C) fears
D) all of these
Q4) What term refers to the process of portraying a desired image or attitude to control the impression others form of us?
A) impression management
B) empowerment
C) abuse of power
D) self-efficacy
Q5) List at least six influence tactics.
Q6) What major organizational change did Church & Dwight make?
Page 12
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Chapter 11: Managing Conflict and Negotiating
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165 Flashcards
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Sample Questions
Q1) Which cause of conflict involves disagreements over what is to be accomplished?
A) differing task goals
B) differing process goals
C) task interdependence
D) change
Q2) Organizations often punish conflict avoiders.
A)True
B)False
Q3) In ___________ negotiation,any gain to one party is offset by an equivalent loss to the other party.
A) integrative
B) distributive
C) passive-aggressive
D) intuitive
Q4) When it is no longer possible to "win" but simple to "outlast" the opponent,conflict has escalated to what stage?
A) fragmentation of the enemy
B) loss of face
C) threat as a strategy
D) hardening
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Chapter 12: Group Behavior and Effective Teams
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166 Flashcards
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Sample Questions
Q1) What factors promote cohesiveness?
A) smaller team size
B) effective management of conflict
C) friendly competition with other teams
D) all of these
Q2) What type of conflict is over work goals and processes?
A) constructive
B) dysfunctional
C) destructive
D) relationship
Q3) What term refers to one or more team members who are responsible for regularly communicating with other teams' activities as needed?
A) liaison roles
B) team management specialists
C) task specialists
D) leadership roles
Q4) Meeting management software allows people to participate in a meeting from anywhere in the world.
A)True
B)False
Page 14
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Chapter 13: Leading
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Sample Questions
Q1) Leaders tend to have higher energy levels than non-leaders.
A)True
B)False
Q2) Path-goal theory is based on the expectancy theory of motivation,which proposes that motivation to exert effort is based on a person's belief in what three things?
Q3) What term refers to the demonstration of normatively appropriate conduct through personal actions and interpersonal relationships,and the promotion of such conduct to followers through two-way communication,reinforcement,and decision-making?
A) ethical leadership
B) charismatic leadership
C) level 5 leadership
D) transformational leadership
Q4) E-leaders use technology to ___________ relationships in an organization's structure and environment.
A) enhance
B) improve
C) refine
D) all of these
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Page 15
Chapter 14: Organizational Structure and Design
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161 Flashcards
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Sample Questions
Q1) Define and discuss functional and divisional structures.When is each appropriate? Use examples.
Q2) CEO turnover is frequently followed by corporate restructuring.
A)True
B)False
Q3) Organizational structures influence employee behavior by enabling or restricting which of the following?
A) communication
B) teamwork
C) intergroup relationships
D) all of these
Q4) When are wider spans of control possible?
A) when technology substitutes for close supervision
B) when subordinates need less direction and control
C) when the jobs being supervised are similar
D) all of these
Q5) Organizations should be restructure as often as possible.
A)True
B)False
Q6) What are some of the negative effects of restructuring on performance?
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Chapter 15: Organizational Culture and Organizational Change
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163 Flashcards
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Sample Questions
Q1) To influence culture,managers can develop a clear sense of mission and values about what the company should be and communicate it to employees through what they ____________.
A) pay attention to
B) measure
C) control
D) all of these
Q2) The founder and director at Wang Laboratories sent out a memo stating that he did not want to hear of any disagreements with his policies.What type of conflict culture consequently developed?
A) dominating
B) passive-aggressive
C) collaborative
D) avoidant
Q3) People are likely to resist changes that threaten to reduce their power or influence.
A)True
B)False
Q4) List three conditions under which culture boosts organizational performance.
Q5) List Kotter's eight sequential change phases.
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Chapter 16: Managing Your Career
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Sample Questions
Q1) Define and thoroughly explain socialization.Be sure to describe the process by which it occurs and tactics for facilitating it.
Q2) Non-profit organizations are most associated with which career anchor?
A) service
B) technical/functional competence
C) security
D) creativity
Q3) What phase of the socialization process occurs when new hires develop expectations about the job and organization through interactions with recruiters,managers,and other company representatives?
A) anticipatory socialization
B) encounter
C) settling in
D) terminating
Q4) Provide at least 3 examples of personal brand statements.
Q5) Cultures differ in their commitment to quality of life versus career success.
A)True
B)False
Q6) Define and discuss the global perspective.Why is it important?
Page 18
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