Strategic Management
Pre-Test Questions
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of strategies used by organizations to achieve competitive advantage and long-term success. The course covers key concepts such as mission and vision development, external and internal environment analysis, business-level and corporate-level strategies, and the challenges of executing strategy in a dynamic global environment. Through case studies, analytical tools, and real-world applications, students will develop the skills needed to make informed strategic decisions, understand organizational structure, and manage resources effectively to achieve organizational goals.
Recommended Textbook
Contemporary Management 7th Edition by Gareth Jones
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18 Chapters
1977 Verified Questions
1977 Flashcards
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Page 2
Chapter 1: Managers and Managing
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Sample Questions
Q1) The top management team at Bank USA. ,facing financial problems,decides to reduce the number of middle managers by 10 percent in order to cut costs.This is an example of:
A)innovation
B)restructuring
C)strategy
D)empowerment
E)a self-managed team
Answer: B
Q2) At a recent staff meeting,Jim praised his team for understanding the goals of the organization and their ability to achieve the goals in a timely manner.It can be said that Jim's team is effective.
A)True
B)False
Answer: True
Q3) Most people in organizations are managers.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Evolution of Management Thought
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Sample Questions
Q1) Define management science theory and identify and explain the branches of management science.
Answer: Management science theory is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to help managers make maximum use of organizational resources to produce goods and services.The four branches of management science include:
(1)Quantitative management uses mathematical techniques to help managers make decisions.
(2)Operations management gives managers a set of techniques they can use to analyze production processes.
(3)TQM attempts to increase product quality.
(4)MIS's provide managers with information about what is going on in the organization,to use for control,problem solving,and decision making.
Q2) The development of "lean manufacturing" is attributed to manufacturing managers at Ford.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Values,attitudes,emotions,and Culture: The
Manager As a Person
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Sample Questions
Q1) __________ are unwritten,informal rules or guidelines that prescribe appropriate behaviors.
A)Terminal values
B)Personalities
C)Norms
D)Instrumental values
E)Cultures
Answer: C
Q2) Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.
A)True
B)False
Answer: True
Q3) The tendency of a manager to feel distressed and to be critical of himself and others is called disagreeableness.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) People or groups that supply a company with its productive resources are called:
A)Suppliers
B)Top management
C)Shareholders
D)Stockholders
E)Stakeholders
Q2) Company decisions that favor one group of stakeholders will always benefit the interests of other stakeholders.
A)True
B)False
Q3) The local communities in which an organization operates are generally not considered to be true stakeholders of the organization.
A)True
B)False
Q4) Managers are the stakeholder group that bears the responsibility to decide which goals an organization should pursue to most benefit stakeholders.
A)True
B)False
Q5) Justify the importance of an ethics ombudsperson.
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Chapter 5: Managing Diverse Employees in a Multicultural Environment
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Sample Questions
Q1) Two male managers exchange a lewd sexual joke in the presence of a female manager.These male managers have exhibited:
A)The similar-to-me effect
B)A hostile work environment
C)Quid pro quo sexual harassment
D)The salience effect
E)Reverse discrimination
Q2) Samantha runs her own small business.She treats all her employees,customers,and suppliers fairly,regardless of their age,gender,or ethnicity.She is acting in the _________ role by doing this.
A)decision-maker
B)liaison
C)leader
D)figurehead
E)negotiator
Q3) Define diversity.Explain the reasons why diversity is such a pressing concern and issue for managers and organizations.
Q4) Describe a fair complaint procedure to investigate charges of sexual harassment.
Page 7
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Chapter 6: Managing in the Global Environment
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Sample Questions
Q1) A supplier's bargaining position is especially strong when:
A)Many sources of the supply exist
B)Other materials can be substituted for their specific supply
C)The supply is vital to the organization
D)The supply is free
E)The supply is not protected by patent
Q2) Discuss the five dimensions of Hofstede's model of national culture.
Q3) Forces in the task environment result from the actions of suppliers,distributors,customers,and competitors have a significant impact on the short-term decision making.
A)True
B)False
Q4) Societies in which inequalities are allowed to persist over time have low power distance.
A)True
B)False
Q5) In societies that have low power distance,the gap between the rich and the poor gradually grows smaller.
A)True
B)False
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Chapter 7: Decision Making,learning,creativity,and Entrepreneurship
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Sample Questions
Q1) Discuss the two techniques known to counteract groupthink and cognitive biases.
Q2) What assumption is made by the classical model?
A)There is no optimum decision
B)There is more than one alternative
C)There is only one alternative
D)Managers have access to all the information they need
E)Managers are not capable of making decisions
Q3) Entrepreneurs are likely to have an external locus of control,believing that they are responsible for what happens to them and that their own actions determine important outcomes such as the success or failure of a new business.
A)True
B)False
Q4) Individuals who notice opportunities and decide how to mobilize the resources necessary to produce new and improved goods and services are called:
A)Entrepreneurs
B)Managers
C)Supervisors
D)Skunkworks
E)Small business managers
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Chapter 8: The Manager As a Planner and Strategist
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Sample Questions
Q1) In large organizations the functional level of management is also known as:
A)Business level
B)Corporate level
C)Functional level
D)Departmental level
E)Top level
Q2) Though their prices are higher than other rental places,Comfy Canoes has premium canoes with contoured seats.The company uses a differentiation strategy.
A)True
B)False
Q3) When expanding internationally,which way offers the least amount of risk?
A)Exporting
B)Franchising
C)Licensing
D)Wholly owned subsidiary
E)Joint venture
Q4) Discuss the three main steps of the planning process.
Q5) Discuss the five major threats of Michael Porter's Five force Model.
Q6) Discuss the five steps involved in implementing an organizational strategy.
Q7) Define and discuss the significance of a rolling plan.
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Chapter 9: Value-Chain Management: Functional
Strategies for Competitive Advantage
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Sample Questions
Q1) Quality is a concept that can be applied to manufacturing but not to service organizations.
A)True
B)False
Q2) Google prospers because of its founders' ability to create a culture that:
A)Encourages staffers to be innovative
B)Encourages autonomy
C)Supports autocratic leadership
D)Supports total quality management
E)Discourages conflict of interest
Q3) List the ten steps necessary make a TQM control system work.
Q4) Fast inventory turnover was not a factor influencing Wal-Mart's competitive advantage in the retailing industry.
A)True
B)False
Q5) Product development is the management of the value chain activities involved in bringing new or improved goods and services to the market.
A)True
B)False
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Chapter 10: Managing Organizational Structure and Culture
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Sample Questions
Q1) What is the combination of organizational structure,culture,control systems,and human resource management (HRM)systems that together determine how efficiently and effectively organizational resources are used?
A)Organizational norms
B)Organizational values
C)Organizational structure
D)Organizational design
E)Organizational architecture
Q2) McDonald's Corporation made a basic decision as to how to divide the tasks of the jobs of "chefs" and "food servers" in its restaurants.This was an example of:
A)Job enrichment
B)Job design
C)Divisional structure
D)Product structure
E)Matrix structure
Q3) Liaison roles work well when more than two functions or divisions share many common problems.
A)True
B)False
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Page 12
Chapter 11: Organizational Control and Change
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Sample Questions
Q1) Which type of control do managers typically use at the conversion stage of transforming raw materials into finished goods?
A)Feedforward control
B)Bureaucratic control
C)Concurrent control
D)Feedback control
E)Market control
Q2) What is "clan control"? How can a manager use clan control to influence employees' work behaviors?
Q3) At the __________ stage of the process of transforming raw materials into finished goods,managers typically use __________ control procedures to anticipate problems before they occur.
A)input;concurrent
B)conversion;feedforward
C)output;concurrent
D)input;feedforward
E)conversion;feedback
Q4) Discuss the type of control used at each stage in process of transforming inputs into finished goods or services.Provide examples of each type of control.
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Chapter 12: Human Resource Management
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Sample Questions
Q1) An organization requires all job applicants to complete an application that asks for the number of years of their work experience and the types of positions they have held.On which aspect of the HRM process is this organization focusing?
A)Reference-checking
B)Interviewing
C)Paper-and-pencil testing
D)Personality testing
E)Background information
Q2) In the U.S. ,which of the following laws requires male and female employees to be paid equally if they perform "equal work?"
A)Title VII of the Civil Rights Act
B)Age Discrimination in Employment Act
C)Americans with Disabilities Act
D)Equal Pay Act
E)Pregnancy Discrimination Act
Q3) Differentiate between training and development.Provide two examples of each.
Q4) Discuss the importance of reliability and validity on the various selection techniques.
Q5) Differentiate between objective and subjective appraisals.
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Chapter 13: Motivation and Performance
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Sample Questions
Q1) The extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is referred to as:
A)The need for power
B)The need for self-actualization
C)The need for achievement
D)The need for affiliation
E)The need for actualization
Q2) According to expectancy theory,high motivation will occur when:
A)Expectancy is high.
B)Instrumentality is high.
C)Valence is high.
D)Any two of three factors-expectancy,instrumentality,or valence are high.
E)Expectancy,instrumentality,and valance are all high.
Q3) Discuss the five basic needs in Maslow's hierarchy of needs.Provide a real world example of each need.
Q4) Discuss how each of the theories described in this chapter alludes to the importance of pay and suggests that pay should be based on performance.
Q5) Explain what is meant by a "merit pay plan" and discuss its possible advantages
Q6) Discuss McClelland's theory of needs.
Page 15
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Chapter 14: Leadership
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Sample Questions
Q1) Compare and contrast "transformational leadership" with "transactional leadership." Which one of these theories makes more sense to you? Defend your answer.
Q2) The leader substitutes model is not a contingency model of leadership.
A)True
B)False
Q3) According to Fiedler,managers can change their style and can adopt different styles in different kinds of situations.
A)True
B)False
Q4) According to Fiedler's model,when a situation is very favorable for a manager,the best manager is:
A)Task-oriented
B)Relationship-oriented
C)Participative
D)Autocratic
E)Balanced between task- and relationship-orientation
Q5) Elmer has the ability to give Jordan an annual raise.Elmer has reward power.
A)True
B)False
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Chapter 15: Effective Groups and Teams
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Sample Questions
Q1) The degree to which the members of the group are attracted to membership in the group is known as:
A)Group dynamics
B)Synergy
C)Pooled task interdependence
D)Division of labor
E)Group cohesiveness
Q2) Ethan works on an assembly line at Dura Automotive Inc.Ethan's work is said to have:
A)Pooled task interdependence
B)A virtual team format
C)Synergy
D)Reciprocal task interdependence
E)Sequential task interdependence
Q3) Whenever possible the composition of top-management teams should include diversity among team members.
A)True
B)False
Q4) Discuss the five stages of group development.
Q5) Differentiate between friendship and interest group.Provide an example of each.
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Chapter 16: Promoting Effective Communication
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Sample Questions
Q1) In an all-channel communication network,every team member communicates with every other team member.
A)True
B)False
Q2) Computer software that enables teams to share information with each other is called:
A)Team management
B)Groupware
C)An all-channel network
D)A grapevine
E)The Internet
Q3) Unofficial information that is of interest to the receivers within the organization but which does not have an identifiable source is known as:
A)Jargon
B)Rumors
C)Noise
D)Dialect
E)Bias
Q4) Explain how managers can become better listeners.
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Chapter 17: Managing Conflict,politics,and Negotiation
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Sample Questions
Q1) Harold and Juan,both managers at XYZ Corporation,are in disagreement about whose department should be allowed to control the new product development process.Neither of them cares about whether their argument will destroy the good working relationship they have always had.They are engaged in:
A)Integrative bargaining
B)Accommodation
C)Avoidance
D)Distributive negotiation
E)Collaboration
Q2) Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including:
A)Job rotation
B)Job redesign
C)Distributive negotiation
D)Dismissal
E)Changing organizational culture
Q3) Intragroup conflict is conflict that occurs between individual managers.
A)True
B)False
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Page 19
Chapter 18: Using Advanced Information Technology to Increase Performance
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Sample Questions
Q1) Trade that takes place between companies,and between companies and individual customers,using IT and the Internet is called:
A)ERP system
B)E-commerce
C)Transaction processing system
D)E-trade
E)Electronic transfer
Q2) Personal computers on the desks of managers within a computer network are called:
A)Servers
B)Clients
C)Artificial intelligence
D)Applications software
E)Information systems
Q3) To achieve control over any organizational activity,managers must have information.
A)True
B)False
Q4) Discuss the meaning of "decision support system".Give a specific business example of such a system in action.
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