Strategic Management of Information Technology
Exam Materials
Course Introduction
Strategic Management of Information Technology explores how organizations can leverage information technology (IT) to achieve competitive advantage and organizational goals. The course examines the alignment of IT strategy with business strategy, frameworks for IT governance, and the role of IT in shaping business models, operational processes, and innovation. Students will analyze case studies, assess the risks and rewards of emerging technologies, and develop skills in evaluating IT investments and managing digital transformation initiatives. Emphasis is placed on leadership, change management, and the ethical considerations involved in IT strategy formulation and execution.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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12 Chapters
770 Verified Questions
770 Flashcards
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Page 2
Chapter 1: Managers: Key to Information Technology
Results
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Real gains in productivity require innovations to ____.
A) human practices
B) business practices
C) corporate process
D) business politics
Answer: B
Q2) Social influence is the belief that using the system will help job performance.
A)True
B)False
Answer: False
Q3) E-learning systems qualify as an example of network IT.
A)True
B)False
Answer: False
Q4) Explain what a wiki is.
Answer: Wiki (Hawaiian for fast)is a Web site that allows users to edit and change its content easily and rapidly.The wiki may be either a hosted Internet site or a site on the company intranet.A wiki enables individual members of a workgroup or project team to collaborate on a document,spreadsheet,or software application without having to send the materials back and forth.
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Chapter 2: Strategic Planning
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) ____ must communicate the vision,objectives,and strategies of the organization so that everyone can help define the actions required to meet organizational goals.
A) Stakeholders
B) Customers
C) Front line employees
D) Business managers
Answer: D
Q2) The RFID chips,however,cannot accurately read tag information at high speeds beyond the range of RFID ____________________.
Answer: antennas
Q3) ____________________ benefits cannot directly be measured and cannot easily be quantified in monetary terms.
Answer: Intangible
Q4) A goal states what must be accomplished and the associated objectives specify how to determine whether the objective is being met.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Project Management
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) In a ____ or cost-plus-percentage of cost contract,the provider is reimbursed for all allowable costs and receives a percentage of the costs as a fee.
A) cost-plus-fee
B) cost-plus-fixed-fee
C) cost-plus-incentive-fee
D) cost-incentive-fee
Answer: A
Q2) Five highly interrelated parameters define a project- ____.
A) scope,cost,management needs,quality,and user expectations
B) scope,cost,time,management needs,and user expectations
C) scope,cost,time,quality,and user expectations
D) scope,cost,time,quality,and management needs
Answer: C
Q3) ____ are the people most directly affected by the project.
A) Project managers
B) Employees
C) Stakeholders
D) End users
Answer: D
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Page 5
Chapter 4: Business Processing and IT Outsourcing
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60 Flashcards
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Sample Questions
Q1) Firms considering outsourcing need to spend considerable time and effort to thoroughly review the outsourcing firm's ____ audit and ensure that they understand the firm's control goals and implementations.
A) ISO 17799
B) ISO 70
C) SAS 17799
D) SAS 70
Q2) The most significant outsourcing risk is ____.
A) dealing with increased management complexity
B) legal risk management
C) dealing with increased production complexity
D) increased risk management
Q3) The current trend is to increase the size of outsourcing contracts.
A)True
B)False
Q4) What are outsourcing and offshore outsourcing?
Q5) About three-fourths of all outsourcing efforts are considered successful. A)True
B)False
Q6) Discuss measuring and evaluating results.
Page 6
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Chapter 5: Corporate Governance and IT
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60 Flashcards
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Sample Questions
Q1) An effective business continuity plan can be developed only after an organization's unique ___________________ are identified.
Q2) ____ is a set of guidelines whose goal is to align IT resources and processes with business objectives,quality standards,monetary controls,and security needs.
A) Capability Model Maturity Integration (CMMI)
B) Control OBjectives for Information and Related Technology (COBIT)
C) Project Management Book of Knowledge (PMBOK)
D) IT Infrastructure Library (ITIL)
Q3) ____________________ procedures define the steps to be taken during a disaster and immediately following it.
Q4) An organization's executives are the only ones responsible for governance.
A)True
B)False
Q5) What does the team do in the Act step of the Plan-Do-Check-Act model?
Q6) One good approach to backing up data in case of a disaster is to have employees take backup copies of vital data home at the end of the work day.
A)True
B)False
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Chapter 6: Collaboration Tools and Wireless Networks
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70 Flashcards
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Sample Questions
Q1) If the router fails or if too many people try to use the Wi-Fi network at one time,the users can experience ____ or dropped connections.
A) inference
B) contention
C) interference
D) collisions
Q2) ____________________ is a term that describes the next evolution in wireless communications beyond 3G.
Q3) A(n)____ option for WiMAX is one in which a fixed-dish antenna points at the WiMAX tower from a rooftop or pole.
A) out-of-sight
B) sight-line
C) line-of-sight
D) direct-sight
Q4) If you trust the wireless providers that operate in your area,you should set your wireless card to connect automatically to any available network.
A)True
B)False
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Chapter 7: E-Business
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60 Flashcards
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Sample Questions
Q1) During the late 1990s,many poor ideas for Web-related businesses were proposed and funded in a wave of "irrational exuberance" for all things associated with the ____ economy.
A) dot-com
B) dot-bomb
C) dot-net
D) net-based
Q2) A secure Web site uses encryption and authentication to protect the confidentiality of Web transactions.
A)True
B)False
Q3) IBM defines ____ as "the transformation of key business processes through the use of Internet technologies."
A) e-commerce
B) e-transaction
C) e-business
D) e-processing
Q4) More than half of current Web users read English.
A)True
B)False
Page 9
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Chapter 8: Enterprise Resource Planning
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60 Flashcards
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Sample Questions
Q1) Most ERP software packages are designed so that an organization has to implement the entire package.
A)True
B)False
Q2) Modifying the ERP software to fit the process is a highly desirable choice when customization is needed.
A)True
B)False
Q3) The SAP ERP ____ software module maintains and allows access to customer information (pricing,shipping information,billing procedures,etc).
A) controlling
B) materials management
C) financial accounting
D) sales and distribution
Q4) ERP project ___________________ must attempt to deliver a solution that meets specific scope,cost,time,and quality goals while managing the expectations of the project stakeholders.
Q5) ____________________ business processes must be tested from start to finish.
Q6) Explain supply chain management.
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Chapter 9: Business Intelligence
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Sample Questions
Q1) When using the Plan-Do-Check-Act process,the problem-solving team identifies systemic changes and training needs to ensure a full,successful implementation of the solution in the ____ step.
A) Plan
B) Do
C) Check
D) Act
Q2) Data warehouses frequently hold a huge amount of data-often containing ____ years or more of data.
A) three
B) four
C) five
D) six
Q3) ____ is a method to analyze multidimensional data from many different perspectives.
A) Online transaction processing
B) Online database processing
C) Online analytical processing
D) Online transaction analysis
Q4) Why are spreadsheets useful?
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Chapter 10: Knowledge Management
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Sample Questions
Q1) While many people may intuitively believe that sharing knowledge and best practices is a worthy idea,there must be an underlying business reason to do so.
A)True
B)False
Q2) Much of the ____ knowledge that people carry with them is extremely useful but cannot be shared with others easily.
A) explicit
B) implicit
C) inferred
D) tacit
Q3) Much of ____ involves creating value from an organization's intellectual assets through codifying what employees,suppliers,business partners,and customers know,and then sharing that information with employees and even with other companies to devise best practices.
A) KM
B) IM
C) IS
D) KS
Q4) How can business search software be used? Give an example.
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Chapter 11: Enterprise Architecture
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70 Flashcards
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Sample Questions
Q1) Enterprise architecture is planned using ____.
A) models
B) stacks
C) platforms
D) layers
Q2) Internal customers will attempt to simplify the value propositions of external customers by searching for products and services that are the most innovative.
A)True
B)False
Q3) ____ is a set of models that describe the technical implementation of an organization's business strategy and business processes.
A) Technical architecture
B) Enterprise architecture
C) Enterprise modeling
D) Enterprise strategy
Q4) Identify the parts of a client/server architecture.
Q5) ____________________ thinking involves understanding,forming perspectives,and thinking critically about new ideas or ways of doing things differently.
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Chapter 12: Ethical, privacy, and Security Issues
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Sample Questions
Q1) When dealing with customer data,strong measures are required to avoid customer ___________________ problems.
Q2) The ____ Amendment of the Constitution protects citizens from unreasonable searches by the government and is often used to protect the privacy of government employees.
A) First
B) Fourth
C) Seventh
D) Tenth
Q3) Doing what is ethical is always easy in any situation.
A)True
B)False
Q4) Viruses differ from worms in that they can propagate over a network without human intervention,sending copies of themselves to other computers by e-mail or Internet Relay Chat (IRC).
A)True
B)False
Q5) List three potential costs of a security breach.
Q6) List three specific responsibilities of an ethics officer.
Q7) Why is it important to conduct periodic IT security audits?
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