Strategic Management of Information Systems Practice Exam
Course Introduction
Strategic Management of Information Systems explores the critical role that information systems play in shaping and executing organizational strategy. The course examines how businesses can leverage information technology to gain competitive advantage, align IT initiatives with business goals, and adapt to changing markets. Topics include IT governance, digital transformation, enterprise systems, strategic planning, and the evaluation of emerging technologies. Through case studies and real-world examples, students learn decision-making frameworks and tools for integrating information systems into strategic management processes, enhancing both operational efficiency and organizational innovation.
Recommended Textbook
Experiencing MIS 4th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Which of the following is an essential characteristic of a strong password?
A)It should have at least 12 characters.
B)It should contain a complete dictionary word.
C)It should not contain many special characters.
D)It should not contain your user name or company name.
Answer: D
Q2) Effective collaboration is all about being nice to your team members.
A)True
B)False
Answer: False
Q3) Which of the following statements on password etiquette is true?
A)If someone asks for your password,do not just give it out.
B)Always back-up your password by writing it down.
C)Never access an information system from a computer that is connected to the Internet.
D)Never use the password more than three times a day.
Answer: A
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Chapter 2: Business Processes information Systems and Information
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Q1) According to the business process modeling notation,the start of a business process is symbolized by a ________.
A)circle having a thick border
B)circle having a narrow border
C)square having a thick border
D)square having a narrow border
Answer: B
Q2) People who engage in ________ thinking consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking.
A)empathetic
B)cognitive
C)egocentric
D)paranoid
Answer: A
Q3) One of the major benefits of an information system is labor savings.
A)True
B)False
Answer: True
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) How did Porter define technology,human resources and firm infrastructure?
Answer: Porter defined technology broadly.It includes research and development,but it also includes other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full-time and part-time employees.Finally,firm infrastructure includes general management,finance,accounting,legal,and government affairs.
Q2) Porter originally developed the five forces model to determine ________.
A)the potential profitability of an industry
B)the nature of competitive industrial environments
C)the reason why certain industries collapse
D)the means by which to improve industrial viability
Answer: A
Q3) As Porter says,the processes and systems in an organization pursuing differentiation strategy must ________ to avoid negative margins.
A)create sufficient value to cover their costs
B)provide products at lowest costs to customers
C)make it easy for products to be duplicated
D)give stiff competition to other similar products
Answer: A
Page 5
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Chapter 4: Hardware and Software
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Q1) To execute an instruction,the CPU moves the instruction from main memory via the cache.
A)True
B)False
Q2) One ________ = 1024 kilobytes.
A)terabyte
B)megabyte
C)gigabyte
D)bit
Q3) CPU speed is expressed in cycles called hertz.
A)True
B)False
Q4) A quad-processor computer has two CPUs.
A)True
B)False
Q5) A grocery scanning checkout system is an example of ________.
A)vertical-market software
B)horizontal-market software
C)a one-of-a-kind application
D)an operating system
Page 6
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Chapter 5: Database Processing
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Q1) Which of the following is true of personal DBMS products?
A)Personal DBMS products are designed for simple database applications.
B)Personal DBMS products support many users.
C)Personal DBMS products can manage databases that span dozens of different magnetic disks.
D)IBM's DB2 is an example of a personal DBMS product.
Q2) Enterprise DBMS products are designed for smaller,simpler database applications.
A)True
B)False
Q3) What are relational databases?
Q4) A more formal name for a table is ________.
A)matrix
B)field
C)record
D)relation
Q5) What are personal DBMS products?
Q6) Describe the usefulness of metadata.
Q7) Describe the functions of a database management system.
Page 7
Q8) Briefly describe the elements of a database application.
Q9) What is a NoSQL DBMS?
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Chapter 6: Data Communication and the Cloud
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Q1) Which of the following statements about LAN protocols is true?
A)The access point uses both the 802.3 and 802.11 standards.
B)The IEEE 802.11 protocol is also called Ethernet.
C)The switch operates on the 802.11 standard.
D)WNICs operate on the 802.3 protocol and communicate with the switch.
Q2) The S in HTTPS stands for ________.
A)site
B)safety
C)speed
D)secure
Q3) In the three-tier architecture arrangement,what is the second tier?
A)Web tier
B)database tier
C)server tier
D)user tier
Q4) Routers convert digital data into analog signals.
A)True
B)False
Q5) What is the IP Protocol architecture?
Q6) Explain Transmission Control Protocol (TCP).
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Chapter 7: Organizations and Information Systems
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Q1) Which of the following sentences is true about customer relationship management system (CRM)?
A)CRM is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.
B)CRM systems vary in the degree of functionality they provide.
C)CRM incorporates accounting,manufacturing,inventory,and human resources applications.
D)CRM systems are designed to avoid being customer-centric.
Q2) The existence of information silos helps resolve any problems that may arise due to isolated information systems.
A)True
B)False
Q3) Planning and scheduling are applications that fall under ________.
A)manufacturing
B)sales and management
C)accounting
D)customer service
Q4) What are personal information systems?
Q5) Explain workgroup information systems.
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Chapter 8: Social Media Information Systems
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Q1) What is social CRM?
Q2) What are social media application providers?
Q3) What are seekers-of-the-truth communities?
Q4) Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.
A)True
B)False
Q5) According to McAfee's Enterprise 2.0 model,creating enterprise content via blogs,wikis,discussion groups,and presentations is part of authoring.
A)True
B)False
Q6) Defenders-of-belief communities facilitate activities like sales and marketing.
A)True
B)False
Q7) Content data is data about relationships.
A)True
B)False
Q8) Explain the major sources of user-generated content problems.
Q9) What is a folksonomy?
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Chapter 9: Business Intelligence Systems
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Q1) Which of the following activities in the business intelligence process involves delivering business intelligence to the knowledge workers who need it?
A)data acquisition
B)business intelligence analysis
C)results publishing
D)problem solving
Q2) What are the three primary activities in the business intelligence process?
Q3) ________ publishing delivers business intelligence to users without any request from the users.
A)Push
B)Pull
C)Direct
D)Indirect
Q4) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A)Data encryption
B)Data warehousing
C)Data mining
D)Data integration
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Chapter 10: Information Systems Development
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Q1) Information systems involve people and procedures,so they can never be off-the-shelf.
A)True
B)False
Q2) The bigger the system and the longer the project,the more the requirements change.
A)True
B)False
Q3) ________ feasibility concerns whether the new information system fits within a company's customs,culture,charter,or legal requirements.
A)Technical
B)Functional
C)Administrative
D)Organizational
Q4) What is systems development? How is it different from program development?
Q5) What are patches and service packs?
Q6) What is meant by technical feasibility and organizational feasibility?
Q7) What is a test plan?
Page 13
Q8) What are the four ways in which organizations can implement a system conversion?
Q9) What are the tasks of system maintenance?
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Chapter 11: Information Systems Management
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Q1) A technical writer designs and writes computer programs.
A)True
B)False
Q2) As a user of IS,you have a responsibility to ________.
A)avoid reporting trivial problems
B)properly prioritize system problems
C)make hardware modifications to your computer as you see fit
D)install computer patches and fixes that suit your needs
Q3) The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?
A)The company develops programs in-house.
B)The company uses licensed software.
C)The company has negotiated outsourcing agreements with other companies.
D)The company contracts work to other companies.
Q4) The responsibilities of the CIO are the same as those of the CTO.
A)True
B)False
Q5) What are a user's rights in relation to the IT department?
Q6) What is the responsibility of the technology office of a firm's IS department?
Page 15
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Q1) Managerial decisions are decisions about the allocation and utilization of resources.
A)True
B)False
Q2) Giving and receiving critical feedback is the single most important collaboration skill.
A)True
B)False
Q3) Which of the following collaborative activities requires providing easy-to-use and readily available multiparty communication?
A)promote team growth
B)feedback
C)accomplish task within time and budget
D)iteration
Q4) All group members should have the ability to provide and receive critical feedback for a successful collaboration.
A)True
B)False
Q5) What are the three levels of decision making?
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Chapter 12: Information Security Management
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Q1) Which of the following statements is true regarding position sensitivity?
A)It is a type of data safeguard.
B)It enables security personnel to prioritize their activities.
C)It is documented only for high-sensitivity positions.
D)It applies to new employees only.
Q2) The existence of spyware is generally unknown to the user.
A)True
B)False
Q3) Technical safeguards involve just the software components of an information system.
A)True
B)False
Q4) An Advanced Persistent Threat (APT)is a sophisticated,possibly long-running,computer hack that is perpetrated by large,well-funded organizations like governments.
A)True
B)False
Q5) List some important malware safeguards.
Q6) Differentiate between symmetric and asymmetric encryption.
Q7) Explain denial of service (DOS)in information management.
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) What are the three sets of collaboration tools?
Q2) Explain the importance of Microsoft SharePoint in task management.
Q3) With SharePoint,it is possible to filter task lists to show only non-completed tasks.
A)True
B)False
Q4) ________ are virtual meetings in which attendees view one of the attendees' computer screens for a more formal and organized presentation.
A)Discussion forums
B)Screen-sharing applications
C)Conference calls
D)Webinars
Q5) The ________ collaboration tool set has a full set of features,including content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)minimal
B)optimal
C)good
D)comprehensive
18
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Chapter 15: Introduction to Microsoft Excel 2010
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Q1) To save a worksheet in Excel,you use the Save option in the Edit menu.
A)True
B)False
Q2) In Excel,the most frequently used tools and selections appear under the ________ tab.
A)Data
B)Home
C)View
D)Review
Q3) A new row can be inserted at the desired point in an Excel worksheet by selecting the row below which you want to add the new row and clicking Insert.
A)True
B)False
Q4) The ________ tab is used for configuring the appearance of Excel.
A)View
B)Review
C)Data
D)Home
Q5) The real power of Excel lies in its amazing computational capability.Explain.
Q6) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
Page 19
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Chapter 16: Database Design
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Q1) The first step to finding volunteers for a new drive is calling volunteers from previous drives.
A)True
B)False
Q2) What are the steps involved in transforming a data model into a relational database design?
Q3) Explain the database development process.
Q4) In a classroom,each student can have multiple advisers.In a data model,this can be best represented by the ________.
A)N:M relationship
B)N:N relationship
C)1:N relationship
D)1:1 relationship
Q5) A data model can be transformed into a database design only after the users have approved and validated it.
A)True
B)False
Q6) How is a data model transformed into a database design?
Q7) Explain the difference between maximum and minimum cardinality.
Page 20
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Chapter 17: Using Microsoft Access 2010
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Q1) In Access,after creating a relationship between two tables,the user cannot and need not assign values for the ________.
A)primary key
B)tracker
C)foreign key
D)add-ons
Q2) To create a report with data from two or more tables,we must use the ________.
A)Report Wizard
B)Navigation tab
C)Report Design
D)Share Point lists
Q3) Which of the following statements is true about naming a new database in Microsoft Access?
A)A user must type the name of his new database in the blank provided under File Name.
B)A user must select the name of his new database from the drop down list provided next to the File name.
C)Access opens the new database with the default name,database 1.
D)Access opens the new database with the default name,database A.
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Chapter 18: Using Excel and Access Together
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Q1) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
Q2) Which of the following shows the correct steps for creating a pie chart in Microsoft Excel?
A)Add-Ins Charts Pie
B)Insert Illustrations Pie
C)Diagrams Illustrations Pie
D)Insert Charts Pie
Q3) In Excel,the underscore character is used to connect the words in a name range.
A)True
B)False
Q4) Excel is superior to Access for tracking orders,inventory,equipment,and people.
A)True
B)False
Q5) The Totals button is present in the Results section of the Design tab.
A)True
B)False
Q6) What are delimited text files?
Q7) Explain the significance of using Access and Excel together.
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Chapter 19: Mobile Systems
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Q1) ________ data is data delivered to the user at the precise time it is needed.
A)Time-oriented
B)Just-in-time
C)Context-sensitive
D)Object-oriented
Q2) Thin-client applications are limited by the capabilities of the browser.
A)True
B)False
Q3) State the advantages and disadvantages of employee use of mobile systems at work.
Q4) In a ________ application,the browser provides a more-or-less consistent environment for the application.
A)virtual
B)native
C)thick-client
D)thin-client
Q5) Cloud computing occurs when users move their activities,especially long-running transactions,across devices.
A)True
B)False
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Chapter 20: Functional Applications
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Questions
Q1) Which of the following is a function of the inventory application of manufacturing?
A)supporting/evaluating policy
B)creating and maintaining bill of materials
C)scheduling and controlling machines in accordance with production schedules
D)creating and maintaining master production schedules
Q2) Obtaining sales results from order processing or receivables applications is a function of the product and brand management module of sales and marketing applications.
A)True
B)False
Q3) Which of the following is a function of the order management module of operations applications?
A)tracking order through fulfillment
B)recording payment method
C)controlling inventory
D)entering order for processing
Q4) What are the major functions of accounting applications?
Q5) What are functional systems and functional applications?
Q6) Explain the major functions of sales and marketing applications.
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Chapter 21: Enterprise Resource Planning ERP systems
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Q1) Which of the following sentences about the effect of ERP on midsized organizations is true?
A)In midsized organizations,the IT staff is isolated from senior management.
B)ERP implementation in midsized companies will be part of a strategic process and,once begun,will have the full backing of the entire executive group.
C)IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
D)Midsized organizations employ only one or two IT specialists.
Q2) SAP's ERP products are lower in cost than those from other companies.
A)True
B)False
Q3) Which of the following is true of SAP's ERP products?
A)SAP is known primarily for its retail-oriented ERP software.
B)SAP's ERP products are lower in cost than those from other companies.
C)SAP uses classic,thick-client,client-server architecture.
D)Because of its installed base,SAP can make a rapid move to cloud-based solutions.
Q4) Explain how organizations of different sizes use ERP differently.
Q5) What is the primary purpose of an ERP system?
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Chapter 22: Supply Chain Management
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Q1) In a supply chain,distributors order products from ________.
A)retailers
B)manufacturers
C)customers
D)suppliers
Q2) Supply chain profitability is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organizations in the supply chain incur to obtain that revenue.
A)True
B)False
Q3) How do information systems affect supply chain performance?
Q4) The four major drivers that affect supply chain performance are ________.
A)suppliers,inventory,distributors,and information
B)facilities,working capital,transportation,and storage
C)suppliers,facilities,transportation,and distribution
D)facilities,inventory,transportation,and information
Q5) The bullwhip effect reveals that retailers face the highest variations in demand.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) The documents in content management systems do not exist in isolation from each other.
A)True
B)False
Q2) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q3) What is knowledge management? How does it benefit an organization?
Q4) ________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A)Management information systems
B)Enterprise resource systems
C)Expert systems
D)Content management systems
Q5) Channels transmit knowledge,whereas networks transmit data. A)True
B)False
Q6) What are the characteristics of a hyper-social organization?
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Chapter 24: Database Marketing
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Q1) In RFM analysis,an M score of ________ shows customers who have bought the least expensive item.
A)2
B)5
C)1
D)4
Q2) What are decision trees? How do they classify people into groups?
Q3) In RFM analysis,an F score of 1 shows that ________.
A)the customer has bought the least expensive item
B)the customer has frequently placed an order
C)the customer has always bought the most expensive item
D)the customer has rarely made a purchase
Q4) If a customer has an RFM score of 113,which of the following actions should be implemented by the sales team?
A)should attempt to up-sell more expensive goods to this customer
B)should contact this customer immediately
C)should not waste any time on this customer
D)should set up an automated contact system for this customer
Q5) In market-basket terminology,what is lift? How is it related to confidence?
Q6) What is database marketing?
Page 28
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Chapter 25: Reporting Systems and OLAP
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Q1) Databases that are structured to support OLAP processing are called OLAP databases.
A)True
B)False
Q2) The process of dividing the data in OLAP reports into more detail is termed drill-down.
A)True
B)False
Q3) Which of the following is an electronic report media that can be customized for particular users?
A)hoarding
B)mirror display
C)digital dashboard
D)billboard
Q4) In OLAP reports,a dimension refers to an item that is to be processed in the OLAP report.
A)True
B)False
Q5) What is a reporting system? What are the operations performed by them?
Q6) What is an OLAP cube?
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Chapter 26: Geographic Information Systems
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Q1) ________ are involved in the capturing of geospatial data.
A)Field personnel
B)Business intelligence users
C)Developers
D)Operations personnel
Q2) A dasymetric map displays colors,shades,or patterns in accordance with category values of underlying data.
A)True
B)False
Q3) A business that wants to view a map of a customer's location is a business intelligence user.
A)True
B)False
Q4) Differentiate between raster and vector maps.
Q5) ________ data is data that can be ordered in reference to the earth.
A)Geological
B)Geometric
C)Geosynchronous
D)Geospatial
Q6) What is a map projection?
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Chapter 27: Systems Development Project Management
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Q1) The biggest challenge in planning large-scale systems development is scheduling.Describe the three approaches organizations take to address this challenge.
Q2) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q3) The biggest challenge in planning systems development is ________.
A)creating
B)scheduling
C)analyzing
D)testing
Q4) The purpose of risk management is to ensure that managers understand project risks and balance risk factors.
A)True
B)False
Q5) The baseline WBS can be used for monitoring the project.
A)True
B)False
Q6) What are the characteristics of large-scale systems development projects?
Q7) What is a critical path? How is a critical path analysis done?
Page 31
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Chapter 28: Agile Development
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Q1) "Extreme programming" is an alternative to the SDLC.
A)True
B)False
Q2) The waterfall model used by the SDLC is well-suited for building physical things.
A)True
B)False
Q3) Designing only those portions of the design that are needed to complete the current work being done is known as ________ design.
A)waterfall
B)scrum
C)just-in-time
D)frequent
Q4) According to the scrum essentials,when is a project said to be done?
Q5) In a model where requirements change periodically,the waterfall method works well.
A)True
B)False
Q6) What are the principles of agile development methodologies?
Q7) In a scrum,who is a product owner?
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Chapter 29: Business Process Management
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Q1) Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.
A)True
B)False
Q2) The information system that processes the Customer Database will be used by other business processes.
A)True
B)False
Q3) The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.
A)True
B)False
Q4) Why is a customer's credit checked before checking availability of goods?
A)for the smooth working of the process
B)for arranging the special terms
C)to prevent the wastage of shipping-verification labor
D)to align the processes with organizational goals
Q5) Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.
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Chapter 30: International Mis
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Sample Questions
Q1) The phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain is known as the ________ effect.
A)accelerator
B)butterfly
C)bullwhip
D)rainbow
Q2) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q3) What are the issues that have to be addressed when localizing a computer program?
Q4) How do global information systems affect supply chain profitability?
Q5) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q6) What are the challenges of international information systems management?
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