Strategic Management
Midterm Exam
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of cross-functional decisions that enable organizations to achieve their long-term objectives. Students will learn to analyze internal and external business environments, assess competitive dynamics, and develop strategies that align with organizational strengths and market opportunities. The course covers key frameworks such as SWOT, PESTEL, and Porters Five Forces, while emphasizing real-world application through case studies and simulations. By the end, students will be equipped with the analytical and decision-making skills necessary to drive sustainable competitive advantage and effective organizational performance.
Recommended Textbook Management 8th Edition by Richard L. Daft
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21 Chapters
3481 Verified Questions
3481 Flashcards
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Chapter 1: Managing in Turbulent Times
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Sample Questions
Q1) Maintaining information links are the activities consistent with the __________ role.
A) leader
B) spokesperson
C) monitor
D) liaison
E) entrepreneur
Answer: D
Q2) Temporary management professionals who work on specific projects are called __________.
A) middle managers
B) project managers
C) interim managers
D) first line managers
E) functional managers
Answer: C
Q3) ____________________ is concerned with defining goals for future organizational performance.
Answer: Planning
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Page 3
Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) In a(n) __________ organization all employees look for problems.
A) continuous improvement
B) bureaucratic
C) empowered
D) learning
E) total quality management
Answer: D
Q2) The early study of management as we know it today began with what is now called the technology-driven workplace.
A)True
B)False
Answer: False
Q3) Identify and briefly describe the interacting elements in a learning organization. Answer: The answer should focus on the following elements: Team-based structure, employee empowerment, and open information.
Q4) The concept that the whole is greater than the sum of its parts is known as ____________________.
Answer: synergy
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) A(n) _________________________ involves a strategic alliance or program by two or more organizations.
Answer: joint venture
Q2) When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in __________ environment.
A) sociocultural
B) technological
C) economic
D) competitors
E) suppliers
Answer: A
Q3) Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Wal-Mart's challenges in Germany stem from a difference in __________ culture.
A) business
B) marketing
C) shopping
D) European
E) American
Q2) __________ generally are located in Asia, Africa and South America.
A) MNCs
B) EUs
C) LDCs
D) WTOs
E) MFNs
Q3) A foreign subsidiary over which an organization has complete control is called a A) joint venture.
B) licensing agreement.
C) franchise.
D) wholly owned foreign affiliate.
E) foreign venture.
Q4) MNCs that are truly world-oriented and favor no specific country are considered
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Chapter 5: Ethics and Social Responsibility
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Sample Questions
Q1) MANAGER'S SHOPTALK in Chapter 5 suggests all of the following when challenging the boss on ethical issues EXCEPT:
A) do your research
B) begin the meeting by taking the floor
C) pay attention to your word choice and demeanor
D) take care how you suggest your alternative solution
E) be patient
Q2) When organizations take the highest level of green, they take a(n) __________ approach.
A) legal
B) stakeholder
C) activist
D) market
E) extended
Q3) Women's sense of integrity seems to be entwined with an ethic of care; hence, they may be ideally suited for the servant leadership needed in today's organizations.
A)True
B)False
Q4) List three examples of primary stakeholders.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) According to the Small Business Administration, small businesses employ more than 90 percent of the private workforce in the United States and are responsible for 85 percent of all business innovations.
A)True
B)False
Q2) Tolerance for ambiguity is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty.
A)True
B)False
Q3) A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as
A) an equity financing firm.
B) franchising.
C) a venture capital firm.
D) a corporation.
E) a trade alliance.
Q4) What is tolerance for ambiguity? Why is it an important trait?
Q5) Briefly define and compare internal and external locus of control.
Q6) List and briefly describe the stages of growth for an entrepreneurial company.
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) _________________________ plans are developed to achieve a set of goals that are not likely to be repeated in the future.
Q2) Compare the four levels of goals and plans.
Q3) Which of these are described by mission statements?
A) Corporate values
B) Company philosophy
C) Company purpose
D) All of these
E) Corporate values and company philosophy only
Q4) Beth is a middle manager at Egg Elements Corporation. She is most likely responsible for the achievement of __________ goals.
A) operational
B) tactical
C) strategic
D) lower-level
E) top-level
Q5) In the ____________________ stage of crisis management, the company needs to care for the emotional and physical safety of its stakeholders.
Q6) In what ways do plans and goals benefit an organization?
Page 9
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Chapter 8: Strategy Formulation and Implementation
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Sample Questions
Q1) The planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan is known as
A) strategy formulation.
B) strategy implementation.
C) strategy coordination.
D) strategy control.
E) SWOT.
Q2) Which of these questions is central to a functional-level strategy?
A) What business are we in?
B) How do we compete?
C) How do we support our chosen strategy?
D) What business do we buy?
E) Where to market our products?
Q3) Tools 4 All, a department store, sold all of its inventories at 80 percent off and permanently closed its doors. This is referred to as liquidation.
A)True
B)False
Q4) Briefly describe the different cooperative strategies using the continuum of cooperative strategies.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) The ____________________ stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out.
Q2) Once the desired alternative is selected, it should be A) analyzed. B) evaluated. C) implemented. D) recognized.
E) developed.
Q3) Decision-making must not be done amid ever-changing factors, unclear information, and conflicting points of view.
A)True
B)False
Q4) ____________________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.
Q5) ____________________ means that decision-makers choose the first solution alternative that satisfies minimal decision criteria.
Q6) List and describe the four basic assumptions of the political model.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) Patty works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?
A) A matrix structure
B) A functional structure
C) A divisional structure
D) A team-based structure
E) A virtual network structure
Q2) According to Unlocking Innovative Solutions Through PEOPLE in Chapter 10, Imagination Ltd. has a culture for teamwork based on the culture of "you can articulate your ideas without fear."
A)True
B)False
Q3) The level to which complex machinery is involved in the production process at the same level as people is called the technical complexity.
A)True
B)False
Q4) Division of labor is also known as _________________________.
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Chapter 11: Managing Change and Innovation
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171 Verified Questions
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Sample Questions
Q1) __________ is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.
A) refreezing
B) restating
C) unfreezing
D) changing
E) jumping
Q2) Redesign and renewal of the total organization is addressed by operational change.
A)True
B)False
Q3) New department technologies, demands by labor unions, and production inefficiencies are all examples of some external forces.
A)True
B)False
Q4) Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.
Q5) List the four reasons why employees tend to resist change.
Q6) Explain the horizontal linkage model.
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Chapter 12: Human Resource Management
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Sample Questions
Q1) __________ means using computers and telecommunications equipment to do work without going to an office.
A) Telecommuting
B) Social Loafing
C) New social contract
D) Outsourcing
E) Realistic Job Preview
Q2) __________ are used to help determine why employees are leaving their jobs.
A) Termination interviews
B) Focus groups
C) Employment tests
D) Exit interviews
E) Assessment Centers
Q3) Which of these is part of new social contract for employees?
A) Job security
B) A cog in the machine
C) Knowing
D) Employability, personal responsibility
E) Routine jobs
Q4) Describe how to maintain an effective workforce.
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Chapter 13: Meeting the Challenge of Diversity
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Sample Questions
Q1) Research has shown that
A) homogeneous groups are more creative than diverse groups.
B) homogenous groups are less satisfied than diverse groups.
C) diverse groups are more creative than homogeneous groups.
D) creativity has nothing to do with group composition.
E) none of these.
Q2) In hiring and working with younger and older employees, Tania must recognize that employees in these groups want the following EXCEPT
A) to have more respect for their life experiences.
B) to be taken seriously.
C) to be accepted and challenged by their organization.
D) to have their ethnicity acknowledged.
E) all of these.
Q3) A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture.
A)True
B)False
Q4) List the six stages of diversity awareness.
Q5) Asian and Arab countries are examples of _________________________ cultures.
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Chapter 14: Dynamics of Behavior in Organizations
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Sample Questions
Q1) According to Unlocking Innovative Solutions Through TECHNOLOGY in Chapter 14, on-line matchmaking services use different types of personality testing to match potential soul mates.
A)True
B)False
Q2) Machiavellianism is the tendency to direct much on one's behavior toward the acquisition of power and the manipulation of other people for purely personal gain.
A)True
B)False
Q3) A person with an assimilator learning style type is good at inductive reasoning and creating theoretical models.
A)True
B)False
Q4) ______________________________ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.
Q5) Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______________________________.
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Page 16
Chapter 15: Leadership
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Sample Questions
Q1) Charismatic leaders are often __________ than transactional leaders.
A) less emotional
B) more predictable
C) less predictable
D) more directive
E) none of these
Q2) The recommended management style from the leadership grid is
A) 1,9.
B) 9,1.
C) 5,5.
D) 1,1.
E) 9,9.
Q3) A contingency approach to leadership that links the leader's behavioral style with the task readiness of subordinates is called the
Q4) Level 5 leaders are ambitious for their organizations, not for themselves.
A)True
B)False
Q5) ____________________ are the distinguishing personal characteristics of a leader, such as intelligence, values, and appearance.
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Chapter 16: Motivation
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Sample Questions
Q1) The development of incentive pay systems is lead by the traditional approach to employee motivation.
A)True
B)False
Q2) Joe is primarily driven by a need to establish close social relationships with other people. Alderfer would say she is motivated by
A) growth needs.
B) existence needs.
C) relatedness needs.
D) self-actualization needs.
E) physiological needs.
Q3) _________________________ combines a series of tasks into one new, broader job.
Q4) Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as _________________________.
Q5) List the four content theories discussed in your text.
Q6) ____________________ rewards are given by another person, typically a manager, and include promotions and pay increases.
Q7) Briefly describe Maslow's hierarchy of needs theory.
Page 18
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Chapter 17: Communication
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Sample Questions
Q1) Types of organizational barriers to communication are status and power differences, differences across departments in terms of needs and goals, absence of formal channels, and communication flow.
A)True
B)False
Q2) The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.
A) communication
B) listening
C) managing
D) reception
E) telling
Q3) When managers use evaluation and communication to help individuals and the organization learn and improve, __________ occurs.
A) feedback
B) learning
C) teaching
D) channeling
E) barrier
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Page 19
Chapter 18: Teamwork
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Sample Questions
Q1) A formal team of employees from different departments in a mattress manufacturing plant who have the same assignment of testing the new mattresses for comfortability by laying down on the mattresses would be called a horizontal team.
A)True
B)False
Q2) A group has a designated strong leader while a team shares or rotate leadership roles.
A)True
B)False
Q3) Stacia is a member of a work team at Round Robin Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?
A) Harmonize
B) Seek information
C) Initiation
D) Reduce tension
E) Compromise
Q4) A role in which the individual contributes little to either the task or members' socioemotional needs is called a(n) ____________________ role.
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Page 20
Chapter 19: Managerial and Quality Control
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Sample Questions
Q1) When ____________________ deviates from a(n) ____________________, managers must interpret the deviation.
Q2) A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n)
Q3) Market value-added systems measure the stock market's estimate of the value of the company's past and projected capital investment projects.
A)True
B)False
Q4) Which of the following is a contingency factor that can influence the success of a TQM program in a negative way:
A) continuous improvement is a way of life
B) TQM serves to enrich jobs and motivate employees
C) problem-solving skills are improved for all employees
D) participation and teamwork are used to tackle significant problems
E) union leaders are left out of QC discussions
Q5) The firm's financial performance for a given time period is shown on the ______________________________.
Q6) Discuss open-book management and the balanced scorecard.
Page 21
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Chapter 20: Information Technology and E-Business
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Sample Questions
Q1) Discuss the new generation of IT: Blogs and social networking. What are your personal experiences with these technologies?
Q2) A ____________________ is a Web log that allows individuals to post opinions and ideas.
Q3) A __________________________________________________ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.
Q4) Which of these is NOT a management information system?
A) Groupware
B) Information-reporting system
C) Executive information system
D) Decision support system
E) Process control system
Q5) Any business that takes place by digital processes over a computer network rather than in physical space refers to ____________________.
Q6) ____________________ refers to business exchanges that occur electronically.
Q7) Differentiate between intranet and extranet.
Page 22
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Chapter 21: Operations and Value Chain Management
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Sample Questions
Q1) A service organization is an organization that produces nonphysical goods that require customer involvement and cannot be stored in inventory.
A)True B)False
Q2) The most economical level at which an inventory item should be reordered is the ROP.
A)True B)False
Q3) The field of management that specializes in the physical production of goods or services, according to your textbook, is known as
A) engineering management.
B) quantitative management.
C) operations management.
D) production management.
E) service management.
Q4) ____________________ manufacturing is a manufacturing process using highly trained employees at every stage of the production process to cut waste and improve quality.
Q5) The acronym DFMA stands for
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