Strategic Management
Midterm Exam
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of business strategies to achieve organizational goals and sustain competitive advantage. Through the study of real-world cases and theoretical frameworks, students learn to analyze internal and external environments, assess resources and capabilities, and make informed strategic decisions. The course covers vital topics such as mission and vision development, industry analysis, competitive positioning, corporate diversification, and innovation strategies, preparing students to think critically and act decisively in complex business environments.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Where the organization wants to be in the future and how to get there defines controlling.
A)True
B)False
Answer: False
Q2) The nature of management is to cope with ____ and far-reaching challenges.
A) simple
B) planned
C) diverse
D) organized
E) controlled
Answer: C
Q3) What are technical skills? At what level are they most important and why?
Answer: Technical skill is the understanding of and the proficiency in the performance of specific tasks. Technical skills also include specialized knowledge, analytical ability, and the competent use of tools and techniques to solve problems in that specific discipline. Many managers get promoted to the first management job by having excellent technical skills.
Q4) Conceptual skills are especially important for ____________________ managers.
Answer: top
3
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The technology-driven workplace is the most current management perspective.
A)True
B)False
Answer: True
Q2) Elements of TQM include
A) employee detachment.
B) focus on profits.
C) benchmarking.
D) accidental improvement.
E) all of these.
Answer: C
Q3) ____________________ refer to the aspects of a culture that guide and influence relationships among people.
Answer: Social forces
Q4) Maslow's hierarchy of needs started with belongingness, progressed to safety, and finally to esteem.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) A(n) ____________________ includes the elements within the organization's boundaries.
Answer: internal environment
Q2) According to Manager's Shoptalk in Chapter 3, the Chinese concept of guanxi is a supportive, mutually beneficial connection between two people.
A)True
B)False
Answer: True
Q3) Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?
A) Boundary-spanning roles
B) Advertising/public relations
C) Mergers/joint ventures
D) Interorganizational partnerships
E) All of these are a part of organizational response in adapting the organization to changes in the environment.
Answer: B
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) The European Union brings greater trade liberalization in goods, information, technological developments, and services.
A)True
B)False
Q2) Which of the following is a sociocultural factor in the international environment?
A) Language
B) Exchange rates
C) Tariffs, taxes, and quotas
D) Per capita income
E) Infrastructure
Q3) ____________________ refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it.
Q4) Expatriates receive cross-cultural training that develops language skills and provides cultural and historical orientation.
A)True
B)False
Q5) ____________________ is a sociocultural factor in the international environment.
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Chapter 5: Managing Ethics and Social Responsibility
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176 Flashcards
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Sample Questions
Q1) ____ is NOT included in the model of personal moral development described in your text.
A) Preconventional level
B) Conventional level
C) Principled level
D) Postconventional level
E) All of these are included in the model
Q2) Which of these employee behaviors matches with the postconventional level of personal moral development?
A) Empowered employees, full participation
B) Task accomplishment
C) Act in own interest
D) Work group collaboration
E) Autocratic
Q3) ____________________ justice argues that individuals should be compensated for the cost of their injuries by the party responsible.
Q4) The ____________________ approach assets that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision.
Q5) List and define the criteria of corporate social responsibility.
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Chapter 6: Managerial Planning and Goal Setting
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Sample Questions
Q1) One major problem with MBO is
A) it discourages individual creativity.
B) it does not work well in constantly changing environments.
C) it decreases employee motivation.
D) it does not work well in non-profit organizations.
E) none of these.
Q2) "No food and/or drinks in the classroom" is an example of a A) procedure.
B) rule.
C) policy.
D) single-use plan.
E) project.
Q3) ____________________ are ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.
Q4) Operational planning specifies plans for department managers, supervisors, and individual employees.
A)True
B)False
Q5) ____________________ describes the organization's reason for existence.
Q6) Describe the purposes of goals and plans.
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Chapter 7: Strategy Formulation and Implementation
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Sample Questions
Q1) Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute and sell those products to customers.
A)True
B)False
Q2) Strategic partnerships are the current trend, rather than mergers and acquisitions.
A)True
B)False
Q3) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q4) A transnational strategy seeks to achieve both global integration and national responsiveness.
A)True
B)False
Q5) The question How do we support the business-level competitive strategy? concerns ____________________ strategy.
Q6) The question What business are we in? concerns ____________________ strategy.
Page 9
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Chapter 8: Managerial Decision Making
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Sample Questions
Q1) Interestingly, major decisions in the business world are commonly made by an individual.
A)True
B)False
Q2) The rapid pace of today's business environment requires only top management to make decisions and have the information, skills, and freedom they need to respond immediately to problems and questions.
A)True
B)False
Q3) ____________________ decisions are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization.
Q4) Goals often are vague, conflicting, and lack consensus among managers, according to the administrative model of decision making.
A)True
B)False
Q5) ____________________ means that all the information the decision-maker needs is fully available.
Q6) ____________________ is the process of forming alliances among managers.
Page 10
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Permanent teams are groups of employees are organized in a way similar to a formal department.
A)True
B)False
Q2) Unity of command and the scalar principle are both closely related to the A) amount of work specialization in an organization.
B) degree of formalization.
C) chain of command.
D) amount of bureaucracy in the organization.
E) matrix structure.
Q3) The three characteristics of authority are that it must be ____________________, ____________________, and ____________________.
Q4) The divisional structure is sometimes called a(n) ____________________, ____________________, or ____________________.
Q5) The flip side of the authority coin is responsibility. A)True B)False
Q6) When each employee is held accountable to only one supervisor, it is called ____________________.
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Chapter 10: Managing Change and Innovation
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Sample Questions
Q1) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.
Q2) Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?
A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor
Q3) A product change is a change in the organization's product or service outputs.
A)True
B)False
Q4) The application of behavioral science knowledge to improve an organization's health and effectiveness is known as ____________________.
Q5) Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.
Q6) Explain the horizontal linkage model.
Page 12
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Chapter 11: Managing Human Resources
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Sample Questions
Q1) The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over the long term.
A)True
B)False
Q2) ____________________ is the process of determining the value of jobs within an organization through an examination of job content.
Q3) A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.
A)True
B)False
Q4) Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of
A) equal employment opportunity.
B) affirmative action.
C) illegal discrimination.
D) unfair labor practices.
E) nepotism.
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Page 13
Chapter 12: Managing Diversity
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Sample Questions
Q1) By 2050, 50 percent of the entrants into the workforce will likely be women.
A)True
B)False
Q2) Diversity training is special training which can help people become aware of their own biases and stereotypes, and is used by many organizations.
A)True
B)False
Q3) Gloria has recognized that valuing diversity is good for her organization for all of the following reasons EXCEPT
A) it increases understanding of the marketplace.
B) it efficiently uses employee talent.
C) it increases the quality of team problem solving.
D) it is mandated by ethical responsibility.
E) it reduces costs associated with high turnover, absenteeism, and lawsuits.
Q4) ____________________ are made up of members from diverse national, racial, ethnic, and cultural backgrounds.
Q5) A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) ____________________.
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Chapter 13: Dynamics of Behavior in Organizations
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Sample Questions
Q1) Describe the three factors that influence whether an attribution will be external or internal.
Q2) ____ type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
A) Feeling
B) Gut-feel
C) Intuitive
D) Sensation
E) Affective
Q3) Define perceptual selectivity. Briefly explain the characteristics of the stimuli and the perceiver that affect this process.
Q4) ____________________ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.
Q5) ____________________ is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.
Q6) Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ____________________.
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Page 15
Chapter 14: Leadership
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Sample Questions
Q1) Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?
A) Physical characteristics
B) Intelligence and Ability
C) Personality
D) Social Characteristics
E) Social Background
Q2) Job-centered leaders are those leaders that establish high performance goals and display supportive behavior toward subordinates.
A)True
B)False
Q3) Three distinguishing personal characteristics associated with successful leaders are intelligence, honesty, and self-confidence.
A)True
B)False
Q4) Distinguish between charismatic and transformational leadership.
Q5) A(n) ____________________ for leadership makes the leadership style unnecessary or redundant.
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Chapter 15: Motivating Employees
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Sample Questions
Q1) On the continuum of empowerment, employees who are self-managed
A) give input.
B) participate in decisions.
C) are responsible for decision process and strategy.
D) have no decision discretion.
E) make decisions.
Q2) Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.
A)True
B)False
Q3) Job enlargement is a job design that incorporates achievement, recognition, and other high-level motivators into the work.
A)True
B)False
Q4) According to expectancy theory, for an employee to be highly motivated, E-P expectancy and valence must be maximized.
A)True
B)False
Q5) List the four content theories discussed in your text.
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Chapter 16: Managing Communication
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Sample Questions
Q1) MBWA and grapevine are two types of personal channels used in many organizations.
A)True
B)False
Q2) Which of the following is the most familiar and obvious flow of formal communication?
A) Downward communication
B) Gossips
C) Horizontal communication
D) Upward communication
E) Vertical communication
Q3) A few individuals each convey information to several others in a gossip chain.
A)True
B)False
Q4) List the five types of upward communication.
Q5) Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called ____________________.
Q6) Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.
Q7) Describe the three categories of horizontal communication.
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Chapter 17: Leading Teams
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Sample Questions
Q1) Today, many virtual teams use ____ to facilitate regular collaboration and open information sharing.
A) blogs
B) face-to-face communication
C) brainstorming
D) e-mail
E) wikis
Q2) A role in which the individual provides support for team members' emotional needs and social unity is called a(n) ____________________ role.
Q3) Candice is a member of a team at Juggle, Inc. She meets with co-workers from her department to discuss ways to improve quality and the general work environment. This is an example of a
A) special-purpose team.
B) committee.
C) problem-solving team.
D) task force.
E) diagonal team.
Q4) The ____________________ style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.
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Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) Decentralized control is usually implemented in all of the following areas EXCEPT:
A) self-control.
B) peer group.
C) corporate culture.
D) employee selection and socialization.
E) the quality control department.
Q2) According to MANAGER'S SHOPTALK in Chapter 18, guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:
A) make sure employees understand that they have no legal right to privacy in the workplace
B) create a written Internet policy
C) describe the disciplinary process
D) review the policy at regular intervals
E) all of these are included in the guidelines
Q3) Liabilities are the firm's debts, both current and long-term.
A)True
B)False
Q4) Identify and briefly describe the four steps of the feedback control model.
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) ____ refers to an organization that produces physical goods.
A) A manufacturing organization
B) A service organization
C) An operations management organization
D) A physical organization
E) None of these
Q2) A computer-based information system that provides information and supports effective managerial decision making is known as a(n) ____ information system.
A) operations
B) management
C) peer
D) social
E) uniform
Q3) A(n) ____________________ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.
Q4) ____________________ tools and techniques apply to services as well as manufacturing.
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Chapter 20: Managing Small Business Start-Ups
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Sample Questions
Q1) ____ refers to an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.
A) Franchising
B) Business incubation
C) Spinning-off
D) Globalization
E) Right offerings
Q2) Borrowing from family and friends is a common source of debt financing for a start-up business.
A)True
B)False
Q3) Lauren Dean strongly believes in her abilities and feels that she controls her own destiny. She can be described as having a(n)
A) tolerance for ambiguity.
B) internal locus of control.
C) external locus of control.
D) low energy level.
E) awareness of passing time.
Q4) What is a business incubator? How can it help a business?
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