Strategic Management for Nonprofit Organizations
Exam Solutions
Course Introduction
This course explores the unique challenges and opportunities faced by nonprofit organizations through the lens of strategic management. Students will learn how to develop, implement, and assess mission-driven strategies that align with the values and goals of nonprofits. Key topics include environmental analysis, stakeholder management, resource mobilization, performance measurement, and the dynamics of governance in the nonprofit sector. Real-world case studies and practical tools are employed to equip students with the skills necessary to lead and sustain high-impact organizations in a complex and competitive environment.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by
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14 Chapters
487 Verified Questions
487 Flashcards
Source URL: https://quizplus.com/study-set/1068
Page 2
Robert B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) Which of the following questions should you ask when analyzing individual employee behavior in public organizations?
A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit is receiving adequate funding and central agency support?
Answer: B
Q2) Positive organizational scholarship focuses on what is wrong with people and their deficiencies,
A)True
B)False
Answer: False
Q3) Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why or why not?
Answer: varies
Q4) Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?
Answer: varies
3
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) ________ tend to be symbolic and enthusiastic.
A) Artisans
B) Guardians
C) Rationalists
D) Idealists
Answer: D
Q2) Personality style refers to the manner in which individuals gather and process information.
A)True
B)False
Answer: True
Q3) Studies have shown that people are less likely to trust leaders who are self-disclosing.
A)True
B)False
Answer: False
Q4) The interpersonal level of self is motivated by self-interest.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) Creativity allows public organizations to be:
A) Adequately funded for future operations
B) Responsive and to develop new and better ways of serving citizens
C) More process oriented
D) Efficient at reducing overheads
Answer: B
Q2) In the creative process, "verification" is:
A) The final step involving testing
B) The penultimate testing step before actual "implementation" stage
C) The step following "implementation" to measure results
D) The process of verifying that everybody understand the problem
Answer: A
Q3) "Anyone can be creative." Discuss in detail whether you agree or disagree with this statement, using support from the book, class notes or relevant examples, where appropriate.
Answer: varies
Q4) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is not a source of stress on the job?
A) Organizational Justice
B) Organizational Environment
C) Intrinsic nature of work
D) Extrinsic nature of work
Q2) Which of the following is not a direct negative consequence of stress?
A) Lower productivity
B) Compromised effectiveness
C) Deadened creativity
D) Delays in project time-lines
Q3) Which of the following may be considered an attempt to cope with physical symptoms of stress?
A) Eating healthy
B) Problem solving
C) Sleeping less to work more
D) Confronting those responsible
Q4) As a life event, "Trouble with boss" is considered less stressful than "marital reconciliation."
A)True
B)False
Page 6
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The people that will need to live with the new decisions should be involved in the decision making.
A)True
B)False
Q2) Under the organizational model of decision-making:
A) Decision makers are not constrained by standard operating procedures
B) Decision makers are constrained to be somewhat predictable but create unpredictable outcomes
C) Decision makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable
D) Decision makers are constrained to be somewhat predictable and create predictable outcomes
Q3) Which of the following is not a part of the focus group process?
A) Planning
B) Recruiting
C) Training
D) Moderating
Q4) Compare and contrast programmed decisions and non-programmed decisions.
Q5) Explain the RAPID technique of decision making.
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Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Job satisfaction and overall motivation for employees are only influenced by factors directly related to the work.
A)True
B)False
Q2) Which of the following is not as assumption of Theory X?
A) People are resistant to change
B) Workers lack ambition
C) Workers are basically gullible and not bright
D) Workers are creative
Q3) Public service motivation and goal theories of motivation may be considered interrelated
A)True
B)False
Q4) Aldefer suggested that Maslow's hierarchy may be collapsed from five levels to three types of needs:
A) Existence, relatedness, and dynamism
B) Existence, relatedness, and growth
C) Dynamism, relatedness, and growth
D) Existence, creation, and dynamism
Q5) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
Page 8
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Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is NOT a trait of a dynamic leader?
A) Possess accountability
B) Learn from adversity
C) Balance tradition and change
D) Minimize risks
Q2) Which of the following is NOT an act of the change process?
A) Institutionalizing change
B) Embracing the status quo
C) Recognizing the need for revitalization
D) Creating a new vision
Q3) Despite younger leaders and older leaders growing up in quite different eras, their formative experiences with respect to leadership are remarkably similar.
A)True
B)False
Q4) Describe the Managerial Grid. What types of leaders are represented in each square of the grid?
Q5) Explore what part power plays in leadership. Do different styles of leadership access or use power differently?
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Page 9
Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Bertrand Russell suggested that power can be formalized by granting someone the authority for its exercise.
A)True
B)False
Q2) Debbie's supervisor controls assignments, initiates transfers and often gives poor performance evaluations. What type of power is her supervisor exercising?
A) Referent power
B) Coercive power
C) Expert power
D) Legitimate power
Q3) Communicating or explaining ideas to others is part of which process of organizational learning?
A) Intuiting
B) Interpreting
C) Integrating
D) Institutionalizing
Q4) Is power a positive or destructive force? Does it vary based on the situation? Discuss, bringing in relevant examples where appropriate.
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Page 10
Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.
A)True
B)False
Q2) Which of the following statements is the best example of supportive communication?
A) You have been late to work three days this week.
B) You have really messed up this time.
C) You have been disappointing me with your lack of productivity.
D) Your lateness is disrespectful to me and your coworkers.
Q3) Which of the following is a principle of effective listening?
A) Resist distractions
B) Wait before responding
C) Seek important themes
D) All of the above
Q4) Which of the following is a NOT a characteristic of supportive communication?
A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive
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Chapter 10: Working in Groups and Teams
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Once the process is clearly defined, it should be the responsibility of the team to control the process.
A)True
B)False
Q2) An example of a country with an individualistic society is:
A) United States
B) Latin America
C) Saudi Arabia
D) All of the above
Q3) Which of the following is NOT an indicator of a good team experience?
A) Members give each other a chance to speak
B) Members are valued for their ideas
C) Members are committed to implementation
D) Members don't have to follow a set agenda
Q4) Without a commitment to achieving a goal or completing a task, a group is not a team.
A)True
B)False
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Taking action to satisfy the other party's needs and concerns is known as:
A) Assertiveness
B) Cooperativeness
C) Supportiveness
D) Aggressiveness
Q2) The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.
A) Consequences
B) Rewards
C) Communication
D) Leadership
Q3) High levels of conflict on city councils were associated with:
A) Stress
B) Diminished performance
C) Failure
D) All of the above
Q4) Discuss what happens to conflicts as relationships become closer, more personal, and more interdependent. What are implications for public organizations?
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Page 13
Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Successful changes in an organization's culture typically occur over a short period of time.
A)True
B)False
Q2) "Conversion to a new system is costly" is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
Q3) What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.
Q4) Appreciative Inquiry focuses on emphasizing the strengths in an organization rather than its weaknesses or "deficits."
A)True
B)False
Q5) The systems approach is seen as a way of ensuring attention to the "big picture."
A)True
B)False
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Chapter 13: Representing the Organization on the Outside
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21103
Sample Questions
Q1) Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process
Q2) Discuss the role of public managers in the past, present and future. How has their role changed over time?
Q3) The purpose of a ________ network is to prepare for problems that involve a great deal of uncertainty.
A) Service implementation
B) Information diffusion
C) Problem-solving
D) Community-capacity-building
Q4) Explain Wikis, podcasts and discussion forums. How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss, providing relevant examples.
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15
Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Enhancing governmental performance should be considered within the normative context of non-democratic values.
A)True
B)False
Q2) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q3) What is the importance of valuing citizenship and public service above entrepreneurship?
Q4) Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ________.
A) Democracy
B) Management systems
C) Constitution
D) Goals
Q5) Efficiencies can be created by privatizing and contracting out functions.
A)True
B)False
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