Strategic Management
Final Test Solutions
Course Introduction
Strategic Management explores the formulation, implementation, and evaluation of organizational strategies to achieve competitive advantage in dynamic environments. This course covers key concepts such as environmental analysis, resource assessment, corporate and business-level strategy, and strategic decision-making. Students will learn frameworks for analyzing internal and external factors, understand the role of leadership and organizational culture in strategy, and engage with real-world cases to apply strategic thinking. The course prepares students to critically assess strategic options and develop effective approaches for complex business challenges.
Recommended Textbook Fundamentals of Management 8th Edition by
Stephen P. Robbins
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19 Chapters
2687 Verified Questions
2687 Flashcards
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Page 2
Chapter 1: Managers and Management
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?
A)Workers "took it easy" on the job.
B)Workers employed different techniques for the same job.
C)Workers would only attempt to perform a job if they were shown to have aptitude for it.
D)Worker output was only about one-third of what was possible.
Answer: C
Q2) Non-profit organizations are different from for-profit organizations primarily
A)in the way make decisions
B)in the way they measure success
C)in the way they motivate employees
D)in how they hire employees
Answer: B
Q3) In order to be considered a manager, an individual must direct or oversee the work of others.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Management Environment
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143 Flashcards
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Sample Questions
Q1) In a short essay, describe a real or fictional company that exists in Cell 1 of the environmental uncertainty matrix.
Answer: Acme Widgets produces widgets in an industry that is established and stable.There have been very few technological innovations in the widget business recently.The same three widget companies have been making the same widgets using the same manufacturing process for decades.Acme also has little complexity to deal with.Acme has only two suppliers and two competitors.It does not need to deal with complicated government rules or regulations.
Q2) What did the volcanic eruption in Iceland illustrate?
A)how much organizations depend on their banks
B)how much organizations depend on their external environment
C)how much organizations depend on corporate culture
D)how much organizations depend on a strong brand image
Answer: B
Q3) An organization's founder has little influence on its culture.
A)True
B)False
Answer: False
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4
Chapter 3: Integrative Managerial Issues
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Nestlé is an example of a multidomestic company.
A)True
B)False
Answer: True
Q2) A(n)________ view of ethics states that more productive workers should get more pay and less productive workers less pay, regardless of other circumstances.
A)rights
B)utilitarian
C)theory of justice
D)individual liberties
Answer: B
Q3) In a strategic alliance, companies join together to form a separate entity to produce a product.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Foundations of Decision Making
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150 Verified Questions
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Sample Questions
Q1) Decision makers who "cherry-pick" information that matches what they already know are guilty of confirmation bias.
A)True
B)False
Q2) Group decisions generally feature ________ acceptance than decisions made by an individual.
A)greater
B)less
C)neither greater nor less
D)more enthusiastic
Q3) What is a heuristic?
A)a complicated and systematic method of decision making
B)a purely intuitive method of decision making
C)a totally unreliable method of decision making
D)a shortcut or rule of thumb that is used for decision making
Q4) Most managerial decisions include an element of risk.
A)True
B)False
Q5) In a short essay, discuss the assumptions of rationality and the validity of those assumptions.
6
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Chapter 5: Foundations of Planning
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) A company that looks for a niche in the market is following which strategy?
A)cost leadership
B)differentiation
C)focus
D)turnaround
Q2) You are thinking of buying a tortilla factory in a nearby state.This action would be an example of ________.
A)forward vertical integration
B)horizontal integration
C)backward vertical integration
D)forward diversification
Q3) The thing that makes your product special is known as your ________.
A)assets
B)destruction device
C)competitive advantage
D)competitive strength
Q4) Informal planning typically works better in large organizations.
A)True
B)False
Q5) In a short essay, discuss Porter's differentiation strategy.
Page 7
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Chapter 6: Organizational Structure and Design
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Sample Questions
Q1) A key difference between a team structure and a matrix structure is that a team structure ________ while a matrix structure does not.
A)empowers group members
B)works on projects
C)has fairly permanent groups or teams
D)holds group members accountable
Q2) In a matrix structure, a group member will typically report to ________.
A)a project manager only
B)both a project manager and functional department head
C)a functional department head only
D)Group members are fully autonomous in a matrix structure, so they don't report to anyone.
Q3) Authority gives an individual the right to do this.
A)give orders
B)reprimand employees
C)command respect
D)obey orders
Q4) There are four basic elements in organizational structure.
A)True
B)False
Page 8
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Chapter 7: Managing Human Resources
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Human resource management is about hiring and firing only.
A)True
B)False
Q2) ________ are filed with the EEOC each year.
A)More sexual harassment complaints from males than females
B)More sexual harassment complaints from females than males
C)About an equal number of sexual harassment complaints from males and females
D)Almost no sexual harassment complaints from males
Q3) A performance appraisal method that combines two other well-known methods into one process is called ________.
A)written essay
B)360-degree feedback
C)graphic rating scales
D)BARS
Q4) This appraisal method is used by more major corporations than any other method.
A)management by objectives
B)360-degree appraisal
C)critical incidents
D)graphic rating scales
Q5) In a short essay, discuss job analysis, job description, and job specification.
Page 9
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Chapter 8: Managing Change and Innovation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Uncertainty causes people to resist change because it ________.
A)replaces the unknown with the known
B)replaces the known with the unknown
C)increases performance expectations on an employee
D)decreases performance expectations on people
Q2) Today's economic climate can be compared to a college class that ________.
A)focuses on only one topic all semester
B)focuses on several topics during the semester
C)may last 20 minutes or 3 hours
D)lasts exactly 1 hour
Q3) An effective way to reduce workplace stress is to make sure that employees are appropriately matched to their jobs.
A)True
B)False
Q4) According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?
A)increase restraining forces
B)decrease restraining forces
C)decrease driving forces
D)increase driving forces
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Chapter 9: Foundations of Individual Behavior
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Cognitive dissonance theory states that a person feels ________ when his or her attitudes and actions don't match.
A)comfortable
B)uncomfortable
C)confused
D)confident
Q2) When a manager praises an employee for a job well done, she is providing positive reinforcement.
A)True
B)False
Q3) Perceptual shortcuts are not necessarily distorted.
A)True
B)False
Q4) When a football coach cancels a grueling "meat-grinder drill" because the team is performing well, he is using which behavior-shaping method?
A)positive reinforcement
B)negative reinforcement
C)punishment
D)extinction
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Chapter 10: Understanding Groups and Managing Work Teams
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151 Verified Questions
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Sample Questions
Q1) Most workers learn what is expected from them on the job from group ________.
A)roles
B)size
C)cohesiveness
D)norms
Q2) This is one thing that global teams usually fail to attain.
A)team cohesiveness
B)consensus
C)team goals
D)organizational goals
Q3) Group norms have little to do with how hard a group member works.
A)True
B)False
Q4) In a short essay, discuss the second stage of group development.
Q5) A problem-solving team is likely not to have a supervising manager to oversee it.
A)True
B)False
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Q6) In a short essay, discuss how social loafing can affect a team and how it can be combatted.
Chapter 11: Motivating and Rewarding Employees
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Which of the following is true of the three early theories of motivation?
A)Herzberg focuses on job satisfaction.
B)McGregor does not address motivation.
C)Maslow focuses on job satisfaction.
D)Herzberg focuses on needs.
Q2) Maslow sees food as being on the same level of need as which of the following?
A)sex
B)companionship
C)self-esteem
D)personal safety
Q3) McClelland's most influential need is the ________.
A)need for achievement
B)need for power
C)need for recognition
D)need for affiliation
Q4) Autonomy is important in the JCM because it gives the worker ________.
A)time to finish the job
B)help from fellow employees
C)flexibility in dealing with managers
D)a sense of personal responsibility
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Chapter 12: Leadership and Trust
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Sample Questions
Q1) The Ohio State studies indicated that leaders who were high in consideration performed ________.
A)best in all situations
B)best when employee tasks were routine
C)worst when employee tasks were routine
D)best when employee tasks were nonroutine
Q2) In different countries, the most universal aspects of leadership seem to be elements of transactional leadership.
A)True
B)False
Q3) Which category of follower is considered to be both unable and unwilling to complete a task?
A)R1
B)R2
C)R3
D)R4
Q4) The Michigan studies suggested that the most successful leaders were production oriented.
A)True
B)False
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Chapter 13: Communication and Information
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Sample Questions
Q1) Emotions can cause a single message to be interpreted in two different ways.
A)True
B)False
Q2) How should a speaker respond if he feels that his message is being misunderstood?
A)find a new listener
B)ask the listener to summarize
C)repeat the message word for word
D)speak more loudly
Q3) A manager who is trying to sound conciliatory should make sure that ________.
A)her voice is soft
B)she smiles when she speaks
C)her voice shows no anger
D)her voice shows no emotion
Q4) Which of the following accounts for people's minds wandering while they listen to a speaker?
A)Listeners listen at a slower rate than speakers speak.
B)Listeners listen at the same rate that speakers speak.
C)Listeners listen at a faster rate than speakers speak.
D)Listeners adjust their listening rate to the speaker's rate.
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Chapter 14: Foundations of Control
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148 Flashcards
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Sample Questions
Q1) Steve has a taped record of this one-on-one meeting with his boss.
A)a statistical report
B)an oral report
C)MBWA
D)a written report
Q2) Managers exert financial control on an organization using ________ analysis.
A)activity
B)productivity
C)ratio and budget
D)productivity and resource
Q3) Controlling provides a critical link back to planning that compares actual outcomes to planned outcomes.
A)True
B)False
Q4) In a short essay, explain how managers determine what a significant deviation is.
Q5) In a short essay, describe concurrent control and give an example of its use.
Q6) In a short essay, describe feedforward control and give an example of its use.
Q7) In a short essay, describe one feedforward, one concurrent, and one feedback method for controlling employee theft.
Page 16
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Chapter 15: Operations Management
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153 Verified Questions
153 Flashcards
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Sample
Questions
Q1) American Standard improved the quality of its value chain by getting rid of partners who ________.
A)could not work on holidays
B)could not meet expectations
C)were not in the bath and kitchen business
D)were not suppliers
Q2) Since all partners in a value chain benefit when value is added, partners ideally should ________.
A)collaborate closely
B)work independently of one another
C)be dependent only on their narrow local part of the chain
D)collaborate with every other part of the chain
Q3) In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises.
A)customers and company employees
B)current and retired employees
C)competitors and customers
D)customers and suppliers
Q4) In a short essay, explain what a value chain is.
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Chapter 16: Appendix: History Module
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135 Flashcards
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Sample Questions
Q1) In a short essay, discuss the work of Henri Fayol and Max Weber as it relates to the general administrative approach to management.
Q2) The quantitative approach to management was largely used to improve
A)productivity
B)efficiency
C)decision making
D)planning
Q3) Making sure that a pyramid is built on time and according to plan is evidence of which management function?
A)planning
B)organizing
C)monitoring
D)leading
Q4) Contemporary approaches to management see the organization as a closed system in which all inputs and outputs stay within the system.
A)True
B)False
Q5) In a short essay, describe how the work of Abraham Maslow influenced management.
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Q6) In a short essay, describe the Hawthorne studies and how they were interpreted.
Chapter 17: Appendix: Entrepreneurship Module
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Sample Questions
Q1) Selling an entrepreneurial venture is always a sign of failure.
A)True
B)False
Q2) During the second step of the planning and organizing phase of an entrepreneurial venture, an entrepreneur ________.
A)states a mission
B)selects a legal business organization form
C)creates a business plan
D)selects an organizational design
Q3) Entrepreneurship is the process of starting a new business to respond to an opportunity in the market.
A)True
B)False
Q4) An "accidental entrepreneur" is someone who became an entrepreneur because he or she ________.
A)always had a dream to start a company
B)lost his or her job
C)identified a great opportunity
D)quit his or her job
Q5) In a short essay, describe how an entrepreneur is like a jazz band leader.
Page 19
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Chapter 18: Appendix: Quantitative Module
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Sample Questions
Q1) In a short essay, explain what the value of P in queuing theory provides for a manager.
Q2) Which of the following would cause a well-run company to become highly leveraged?
A)when the money that the company can earn investing the money that it borrows is equal to the cost of borrowing
B)when the money that the company can earn investing the money that it borrows is significantly less than the cost of borrowing
C)when the money that the company can earn investing the money that it borrows is significantly greater than the cost of borrowing
D)when the money that the company can earn investing the money that it borrows is equal to more than half of the cost of borrowing
Q3) With choice S1, a manager sees gains of $10 million and $6 million.With choice S2, a manager sees gains of $12 million and $8 million.S2 might be the choice of a pessimistic manager.
A)True
B)False
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Page 20
Chapter 19: Appendix: Career Module
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Sample Questions
Q1) Today, career development typically focuses on an individual advancing ________ on his or her own.
A)through different organizations without ever improving his or her status
B)by holding a single job in a single organization
C)by holding a series of jobs in a single organization
D)through a series of jobs for different organizations
Q2) Traditional career development in which an individual advances through the ranks of a single organization is more popular than ever.
A)True
B)False
Q3) Studies of highly successful people show that they all did this in one way or another.
A)had enormous natural ability
B)put in 10,000 hours of practice, training, and experience
C)worked in lowly jobs as teenagers, learning humility
D)relied on family
Q4) A career is a best defined as a sequence of jobs.
A)True
B)False
Q5) Describe how to take advantage of the luck that you have.
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