Strategic Management
Final Exam
Course Introduction
Strategic Management is an advanced course that explores the formulation, implementation, and evaluation of cross-functional decisions that enable organizations to achieve their long-term objectives. Students learn to analyze complex business environments, assess internal capabilities, and develop strategies that align with organizational goals. The course covers topics such as competitive analysis, resource allocation, corporate governance, and strategic leadership. Through case studies and real-world applications, students gain practical skills in crafting and executing strategies that drive sustainable competitive advantage in various industries.
Recommended Textbook MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) Depending on the number of customer footfalls in each section, Glenn, the floor manager of an apparel store, shuffles the number of employees on the floor among the men's, women's, and kids' sections of the store. In the context of managerial roles, which of the following decisional roles does Glenn illustrate in this scenario?
A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The spokesperson role
Answer: B
Q2) Conceptual skills decrease in importance as managers rise through the management hierarchy.
A)True
B)False
Answer: False
Q3) In the context of management functions, controlling is about determining how things get done.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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Sample Questions
Q1) Frank and Lillian Gilbreth used motion-picture films to analyze jobs.
A)True
B)False
Answer: True
Q2) A Gantt chart indicates informal communication paths.
A)True
B)False
Answer: False
Q3) __________was the first to use witnesses in legal cases.
A) Hammurabi
B) al-Farabi
C) Cyrus
D) Cato
Answer: A
Q4) One of the practical implications of the contingency approach to management is that management is much harder than it looks.
A)True
B)False Answer: True
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Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
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Sample Questions
Q1) Redd Publications Inc. has been buying ink cartridges and printing papers from Haven Corp. for several years. Both companies make an effort to keep their transactions fair and transparent. This has helped them maintain mutually beneficial business ties. It can be said that Redd Publications and Haven exhibit _____ toward each other.
A) anti-competitive behavior
B) opportunistic behavior
C) relationship behavior
D) compromising behavior
Answer: C
Q2) __________are companies in the same industry that sell similar products or services to customers.
A) Competitors
B) Lobbyists
C) Intermediaries
D) Sponsors
Answer: A
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) __________are persons or groups with a legitimate interest in a company.
A) Lobbyists
B) Trade unions
C) Stakeholders
D) Advocacy groups
Q2) Which of the following factors should be taken into account when determining the ethical intensity of an action?
A) Conflict of interest
B) Peer acceptance
C) Intent of a manager
D) Temporal immediacy
Q3) Organizational culture is key to fostering ethical decision making.
A)True
B)False
Q4) The U.S. Sentencing Commission Guidelines for Organizations cover offenses related to invasion of privacy.
A)True
B)False
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Henncom, a company that manufactures computer spare parts, runs its operations in a small office. Owing to the increase in the demand for its products, the company needs to hire more employees. Instead of opting for the temporary solution of reducing each employee's workspace to accommodate more employees, Carl, the operations manager, decides to go with the optimal solution of shifting the company to larger premises. In this scenario, Carl is most likely _____.
A) maximizing
B) counterconditioning
C) overregularizing
D) satisficing
Q2) Sarah, the cofounder of a start-up company that sells sports goods, prepares a purpose statement for the company. In the purpose statement, she clarifies how the company will deal with its competitors and provide services to its customers. In this scenario, Sarah has most likely contributed to developing the company's _____.
A) strategic plan
B) single-use plan
C) tactical plan
D) operational plan
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Chapter 6: Organizational Strategy
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Sample
Questions
Q1) Funsase, a clothing company in Rockbourne, manufactures clothing with micro-cool, a special type of fabric that can absorb heat and keep the individual wearing the clothes cool in the summer. None of its competitors have been able to manufacture this type of clothing. This ability of producing superior quality clothing is the company's
A) strategic reference point
B) strategic alternative
C) distinctive competence
D) competitive resonance
Q2) FreeSpirit is a global consumer products company. It manufactures a number of new products ranging from personal care to food and beverages. Its products are sold all across the world, and it continuously keeps searching for new markets to sell its products. It has also doubled its investment to market its products, and it invests heavily in social media and other advertisement mediums. In the context of adaptive strategies, FreeSpirit is most likely to be categorized as a(n) _____.
A) reactor
B) analyzer
C) cost leader
D) prospector
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Chapter 7: Innovation and Change
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Sample Questions
Q1) __________is a cycle of repetition in which a company tests a prototype of a new product or service, improves on the design, and then builds and tests the improved product or service prototype.
A) Unrelated diversification
B) Design iteration
C) Discontinuous change
D) Technological lockout
Q2) As touchscreen laptops gained popularity in the country of Desapotam, the import of older models of laptops was stopped. Subsequently, touchscreen laptops became the accepted market standard for laptops in the country. In the context of innovation streams, this scenario best illustrates _____.
A) a dominant design
B) the compression approach to innovation
C) the experiential approach to innovation
D) a design iteration
Q3) More companies are likely to go out of business during an economic recession or slowdown than in a time of discontinuous change and changing standards.
A)True
B)False
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Page 9
Chapter 8: Global Management
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101 Verified Questions
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Sample Questions
Q1) Which of the following is an advantage of joint ventures?
A) They provide companies an exclusive right to conduct business in a particular location.
B) They give companies training and assistance with marketing and advertising.
C) They help companies avoid tariff and nontariff barriers to entry.
D) They allow companies to earn additional profits without investing more money.
Q2) Metzen Corp., a U.S.-based clothing company, plans to open a branch in Japan by sending its American employees there. Before doing so, the company educates its employees about Japan with the help of pictures, audiobooks, and video recordings to present real-world situations. In the context of preparing for an international assignment, when would this type of training be given to employees?
A) During documentary training
B) During cultural simulation
C) During field simulation
D) During adaptive screening
Q3) When conducting global business, companies should attempt to identify the two types of political risk that are workforce quality and economic uncertainty.
A)True
B)False
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Sobaminth, a manufacturer and supplier of home appliances, organizes its labor force based on the core products the employees deal with, such as washing machines, dishwashers, refrigerators, and televisions. Each of these departments also has its own training, servicing, finance, and human resources teams. In this scenario, which of the following organizational structures does Sobaminth most likely follow?
A) Matrix departmentalization
B) Geographic departmentalization
C) Customer departmentalization
D) Process departmentalization
Q2) At Auternli, a cosmetics manufacturing company, all major decisions, such as production, marketing, and financial decisions, are made only by the top management. The middle and lower level managers are responsible for implementing these strategies without modifying any of the procedures. In the context of organizational authority, which of the following is best illustrated in this scenario?
A) Delegation of authority
B) Staff authority
C) Centralization of authority
D) Distributed authority
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Chapter 10: Managing Teams
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Sample Questions
Q1) Which of the following statements is true of members of self-managing teams?
A) They handle and control all of the major tasks directly related to production of a product or service without first getting approval from management.
B) They offer advice and suggestions to management concerning specific issues, but they do not have the authority to make decisions.
C) They are responsible for doing the work or executing a task, but they do not have direct responsibility or control over their work.
D) They can control and change the design of the teams themselves, the tasks they do and how and when they do them, and the membership of the teams.
Q2) A(n)__________is created to complete specific, one-time tasks within a limited time.
A) project team
B) traditional work group
C) employee involvement team
D) functional team
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) In the context of job performance, customer complaints are an objective performance measure.
A)True
B)False
Q2) __________is the planned elimination of jobs in a company.
A) Retirement
B) Compensation
C) Validation
D) Downsizing
Q3) Anstantink, an audit firm, conducts interviews for hiring new employees. Individual interviewers are given the liberty by the human resources department to ask questions of their choice. Given this information, which of the following kinds of interviews is Anstantink most likely using?
A) Closed interviews
B) Disciplinary interviews
C) Counseling interviews
D) Unstructured interviews
Q4) Pay plans such as piecework and commissions are based on team performance.
A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Rachel, a 35-year-old woman, is a manager at a leading software firm. Rachel is a dedicated and hardworking employee. Despite her work experience, she was overlooked for promotion twice. Instead, her male colleagues got promoted. She has finally decided to quit her job as she feels that she will not get the promotion that she deserves. In this scenario, which of the following has prevented Rachel from getting promoted?
A) Social loafing
B) A glass ceiling
C) An affirmative action plan
D) Structural accommodation
Q2) The _____ focuses on bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.
A) access and legitimacy paradigm
B) discrimination and fairness paradigm
C) learning and effectiveness paradigm
D) acceptance and celebration paradigm
Q3) Affirmative action programs guarantee workplace diversity.
A)True
B)False
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Page 14
Chapter 13: Motivation
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Sample Questions
Q1) Nathan, a civil engineer in a construction company, is one of the best performers in the organization. He is assigned challenging projects by his manager. He delegates low-risk tasks in projects and takes up the high-risk ones. In the context of McClelland's Learned Needs Theory, Nathan is most likely motivated by the need for _____.
A) affiliation
B) relatedness
C) power
D) achievement
Q2) Which of the following scenarios exemplifies fixed ratio reinforcement schedules?
A) A car salesperson receives bonus after 10 car sales.
B) A software engineer gets an incentive after completing a test case in 10 hours.
C) A lab technician gets an incentive of $5 every time he analyzes 50 blood samples.
D) A design engineer completes a design in 20 days gets a ten percent extra pay bonus for approximately 30 days.
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15
Chapter 14: Leadership
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Sample Questions
Q1) According to the normative decision theory, if a leader does not have enough information to make a decision on his or her own, then the leader should not use an autocratic decision style.
A)True
B)False
Q2) Angela, a manager at Exuberance Inc., believes in giving special attention to the needs of employees, creating learning opportunities for them, accepting and tolerating differences, and listening to their problems. Which of the following components of transformational leadership is illustrated in this scenario?
A) Individualized consideration
B) Idealized influence
C) Intellectual stimulation
D) Inspirational motivation
Q3) Which of the following is true of managers?
A) They are critical to inspiring employees and setting long-term goals.
B) They see themselves as promoters of change and challengers of the status quo.
C) They are concerned with control and limiting the choices of others.
D) They focus on vision, mission, goals, and objectives.
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Chapter 15: Managing Communication
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Sample Questions
Q1) A group of newly recruited employees were bullied by senior members of the facilities team. Jodie, one the team members who witnessed the event, wrote a letter to the head of her division describing the bullying incident. In this case, Jodie is engaging in
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication
Q2) When accused of theft, Mike stammered and spoke hesitantly. That proved his guilt. In this case, stammering and speaking hesitantly are examples of _____.
A) feedback
B) jargon
C) paralanguage
D) metalanguage
Q3) Nonverbal communication is not informative.
A)True
B)False
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Chapter 16: Control
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Sample Questions
Q1) Pedro owns a restaurant. If his employees consistently perform their duties, he rewards them with a monthly bonus. If they do not perform well, he deducts their salaries. In this scenario, Pedro is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
Q2) Purple Dust is a digital marketing company. All the computers used by the employees have software called Time Doctor installed in them to monitor their browsing activities. This monitoring is carried out to determine whether the employees are using the Internet for purposes other than business. This is an example of _____.
A) normative control
B) bureaucratic control
C) concertive control
D) objective control
Q3) Customer defections have a great effect on profits.
A)True
B)False
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Chapter 17: Managing Information
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Sample Questions
Q1) Powell Motors, an automobile manufacturing company, spent $30 million to purchase new servers to archive all its data safely. In this scenario, the cost incurred by Powell Motors is an example of _____.
A) acquisition cost
B) processing cost
C) storage cost
D) retrieval cost
Q2) A(n) _____ allows companies to exchange information and conduct transactions by purposely providing outsiders with direct, password-protected, web browser-based access to authorized parts of a company's information system.
A) extranet
B) corporate portal
C) executive information system
D) intraweb
Q3) Data and information are the same as knowledge.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) If a machine requires 8 hours to produce 35 M10 bolts, the productivity of the machine will be _____.
A) 4.375 bolts per hour
B) 0.228 hours per bolt
C) 8.75 bolts per hour
D) 0.46 hours per bolt
Q2) Customer satisfaction and customer loyalty lead to long-term profits and growth.
A)True
B)False
Q3) Empowering workers means permanently passing decision-making authority and responsibility from managers to workers
A)True
B)False
Q4) __________refers to managing the daily production of goods and services.
A) Marketing management
B) Operations management
C) Project management
D) Strategic management
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