Strategic Management
Exam Questions
Course Introduction
Strategic Management is a capstone course focused on the formulation, implementation, and evaluation of cross-functional decisions that enable an organization to achieve its objectives. The course examines key concepts such as competitive advantage, industry and environmental analysis, strategic leadership, and corporate governance. Students learn to apply analytical tools and frameworks for assessing both internal capabilities and external opportunities and threats, enabling them to develop and execute strategies for business growth and sustainability. Real-world case studies and strategic simulations are used to enhance critical thinking and decision-making skills, preparing students to tackle complex business challenges in dynamic environments.
Recommended Textbook
Management 13th Edition by
John R. Schermerhorn
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Page 2
Chapter 1: Introducing Management
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Sample Questions
Q1) In the context of present day organizational trends,organizations and their members are networked for intense,real-time communication and coordination.
A)True
B)False
Answer: True
Q2) What is an advantage of reshoring?
A) It helps safeguard the intellectual property of a firm.
B) It shifts jobs from home countries to the overseas outlets of a firm.
C) It increases the cost of transportation.
D) It increases globalization.
E) It increases job migration.
Answer: A
Q3) Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Management Learning Past to Present
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Sample Questions
Q1) Vernon's team has published a quarterly report that shows a significant decline in sales regarding a particular retailer.Till now,the retailer has been a profitable customer for Vernon's company.Vernon needs to find out the problem and deal with the situation quickly.In this situation,which of the following management styles would be most appropriate for Vernon to adopt?
A) Quality management
B) Knowledge management
C) Contingency thinking
D) Networks model
E) Linear programming
Answer: C
Q2) _____ is an organization-wide commitment to continuous improvement,product attribute,and customer needs.
A) Quantitative analysis
B) Total quality management
C) Theory X
D) Theory Y
E) Scientific management
Answer: B
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Page 4
Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Interactional justice involves the:
A) degree to which policies and rules are fairly applied to all individuals.
B) degree to which outcomes are allocated fairly among people and without respect to individual characteristics.
C) degree to which people treat one another with dignity and respect.
D) fairness of exchanges or transactions.
E) honesty and integrity of business dealings.
Answer: C
Q2) In the _____ view,ethical behavior treats people impartially and fairly.
A) individualism
B) justice
C) moral rights
D) utilitarian
E) humanitarian
Answer: B
Q3) The three P's of organizational performance are patience,politeness,and planning.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Environment, innovation, and Sustainability
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Sample Questions
Q1) Internet censorship is the deliberate blockage and denial of public access to information posted on the Internet.
A)True
B)False
Q2) Which of the following represents the economic conditions in the general environment?
A) Patents
B) Infrastructure
C) Internet access
D) Unemployment rate
E) Norms
Q3) Describe the most important aspects of each dynamic force that surrounds and influences the general environment of an organization.
Q4) The least challenging and certain situation is an environment of organizations that is both complex and dynamic.
A)True
B)False
Q5) What are the three types of innovation? What do they result in?
Q6) Describe the five steps of the wheel of innovation.
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Chapter 5: Global Management and Cultural Diversity
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Sample Questions
Q1) China's foreign direct investment in the U.S.has led to the creation of many jobs in China.This is an example of insourcing.
A)True
B)False
Q2) Most manufacturers today shy away from using global sourcing owing to the growing concerns over issues related to quality.
A)True
B)False
Q3) Sigma Inc.conducts for-profit transactions of goods and services across national boundaries.Sigma Inc.is an example of an international business.
A)True
B)False
Q4) _____ cultures emphasize communication via spoken or written words.
A) High-context
B) Popular
C) High femininity
D) Low-context
E) Monochronic
Q5) Distinguish between tight and loose cultures.Provide examples.
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Chapter 6: Entrepreneurship and New Ventures
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Sample Questions
Q1) Money is the key to entrepreneurial success.
A)True
B)False
Q2) Ali,a small business owner,is concerned about passing the business to his heirs after his retirement or death.He should prepare a formal _____ plan.
A) retirement contingency
B) business
C) succession
D) liquidation
E) franchising
Q3) Nadia is unemployment and is unable to pay her bills.She realizes she loves baking and soon opens up her own bakeshop with the help of a friend.Which of the following is true about Nadia?
A) She is a necessity-based entrepreneur.
B) She is a social entrepreneur.
C) She is a venture capitalist.
D) She is an intrapreneur.
E) She is a serial entrepreneur.
Q4) Write a short note on business partnerships.
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Chapter 7: Information and Decision Making
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Sample Questions
Q1) Henry takes time to examine problems and breaks them down into segments to see where the actual problems lie and how they can be solved.He divides the problems into smaller components and then addresses them in a logical and integrated fashion.Henry's approach to problem solving is an example of _____.
A) problem seeking
B) systematic thinking
C) multidimensional thinking
D) intuitive thinking
E) strategic opportunism
Q2) The _____ are comfortable with unstructured situations,and they tend to be idealistic and prone toward intellectual and theoretical positions.
A) intuitive feelers
B) intuitive thinkers
C) sensation feelers
D) sensation seekers
E) sensation thinkers
Q3) How does design thinking help in making creative decisions?
Q4) What are the five criteria that help in testing if available data is useful and meaningful for decision making?
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Chapter 8: Planning Processes and Techniques
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Sample Questions
Q1) A(n)_____ plan identifies short-term activities to implement the broad plans of the company,and includes standing plans and single-use plans.
A) forecast
B) functional
C) strategic
D) operational
E) tactical
Q2) Sahoko,the manager of a construction company,is in charge of allocating equipment and construction workers to different construction projects.She allocates the majority of equipment and workers to high priority projects.In this scenario,Sahoko creates a _____ budget.
A) financial
B) operating
C) nonmonetary
D) zero-based
E) personal
Q3) Policies set expectations for many aspects of employee behavior.
A)True
B)False
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Page 10
Chapter 9: Control Processes and Systems
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Sample Questions
Q1) The second step in the control process is to set the performance objectives and standards.
A)True
B)False
Q2) Steering control takes place _____.
A) during the work process
B) reactively in an organization
C) before work begins
D) after the work is completed
E) to correct mistakes already made
Q3) Bill,a finance manager at Iridium Inc.,desires to understand why the company's profitability fell in the past 6 months.He must use _____ to understand this issue.
A) CPM statement
B) balanced scorecard
C) PERT chart
D) breakeven analysis account
E) income statement
Q4) Explain briefly the two broad options managers have with respect to control system.
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11
Chapter 10: Strategy and Strategic Management
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Sample Questions
Q1) The term _____ is often used to describe a business firm that is part of a larger enterprise.
A) supplier alliance
B) strategic business unit
C) joint venture
D) cash cow
E) co-opetitor
Q2) Which of the following best describes a strategy?
A) It is a comprehensive plan guiding resource allocation to achieve long-term organization goals.
B) It is the same as the mission of the organization.
C) It is the document expressing the organization's reason for existence in society.
D) It is the predominant value system of the organization as a whole.
E) It is a special strength that gives an organization a competitive advantage.
Q3) List a few key responsibilities of strategic leadership.
Q4) When strategic control fails at the level of top management,it is supposed to kick in at the level of middle management.
A)True
B)False
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Chapter 11: Organization Structures and Design
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Sample Questions
Q1) In a matrix structure,top managers are freed from lower-level problem solving to focus time on more strategic issues.
A)True
B)False
Q2) At Sync-In Information Solutions,a startup in software solutions,most processes are determined by the few active partners of the business.Which of the following does this example illustrate?
A) Centralization
B) Empowerment
C) Divestiture
D) Vertical integration
E) Delegation
Q3) A matrix structure is characterized by poor customer service.
A)True
B)False
Q4) Divisional structures can create unhealthy rivalries as divisions compete for resources and top management attention.
A)True
B)False
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Chapter 12: Organization Culture and Change
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Sample Questions
Q1) When Andre started working for the company,he would often be told about the achievements of one of his colleagues,Jose,by his manager.Jose had,on many occasions,been named "Employee of the Month".Which of the following components of the observable culture of Andre's organization is illustrated in this example?
A) Ceremonies
B) Legends
C) Symbols
D) Heroes
E) Metaphors
Q2) Marco,a new employee at Krone Inc.,is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring.In the context of resistance to change,which of the following represents Marco's thought process?
A) Disrupted habits
B) Loss of face
C) Lack of purpose
D) Work overload
E) Poor timing
Q3) How does the glass ceiling affect women?
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14
Chapter 13: Human Resource Management
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Sample Questions
Q1) A graphic rating scale _____.
A) uses specific descriptions of actual behaviors to rate various levels of performance
B) uses a checklist of traits or characteristics to evaluate performance
C) keeps a log of someone's effective and ineffective job behaviors
D) is a slow and difficult approach for performance evaluation
E) is very objective and has relatively high reliability and validity
Q2) Describe the process of recruiting.What are the different types of recruiting? Explain the advantages and disadvantages of each.
Q3) In _____,pay increases are awarded to an employee in proportion to his/her performance contributions.
A) merit pay systems
B) seniority pay systems
C) employee stock ownership plans
D) profit-sharing plans
E) early retirement incentive programs
Q4) What are the different types of benefits received by employees in organizations?
Q5) Define Human resource management (HRM).Describe its goal and major tasks.
Q6) Describe the different methods of performance appraisal.
Q7) Explain the role of labor unions in maintaining labor-management relations.
Page 15
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Chapter 14: Leading and Leadership Development
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Sample Questions
Q1) Which of the following is true of a leader who is production-centered?
A) The leader allows employees to choose their own work.
B) The leader lets employees take their own time to complete work.
C) The leader sets clear work standards for employees.
D) The leader maintains good social relations with employees.
E) The leader shows trust in employees and allows them to make decisions regarding work.
Q2) A human relations leader emphasizes people over task.
A)True
B)False
Q3) A laissez-faire leader emphasizes both tasks and people.
A)True
B)False
Q4) Servant leadership differs from visionary leadership in that servant leadership:
A) is follower-centered.
B) influences through authority.
C) controls persons in subordinate positions.
D) influences through punishment.
E) is coercive.
Q5) Define vision and explain the concept of visionary leadership.
Page 16
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Chapter 15: Individual Behavior
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Sample Questions
Q1) Which of the following refers to organizational citizenship?
A) It is the loyalty of an individual toward an organization.
B) It is a willingness to "go beyond the call of duty in one's work."
C) It is an ability to understand emotions and manage relationships effectively.
D) It is the spillover of an employee's positive or negative moods onto others.
E) It is a strong positive feeling about one's job and the organization that one works for.
Q2) Self-serving bias explains personal success by internal causes and personal failures by external causes.
A)True
B)False
Q3) The degree to which someone is able to adjust behavior in response to external factors is referred to as _____.
A) self-monitoring
B) authoritarianism
C) locus of control
D) extraversion
E) Machiavellianism
Q4) What are the three main distinctions of Jung's model of personality differences?
Q5) What are the most commonly discussed and measured facets of job satisfaction?
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Chapter 16: Motivation Theory and Practice
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Sample Questions
Q1) A schedule that rewards desired behavior only periodically is known as a(n)_____ reinforcement schedule.
A) ongoing
B) unconditioned
C) intermittent
D) continuous
E) immediate
Q2) The workers who are employed on a part-time and temporary basis to supplement the regular workforce are called _____.
A) overtime workers
B) permatemps
C) flextime workers
D) virtual workers
E) contingency workers
Q3) Creative and challenging work and job autonomy satisfy _____ needs.
A) physiological
B) esteem
C) self-actualization
D) social
E) safety
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Chapter 17: Teams and Teamwork
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Q1) Which of the following is the best way to build high team cohesiveness?
A) Decrease membership homogeneity
B) Increase team size
C) Build agreement on team goals
D) Reward individual results
E) Increase rivalry among members
Q2) A special team is put together at D.M.G.to work on a robotics project.The team is in the process of completing its project,and all the members share the view that they have successfully accomplished their goal.This team is most likely to be in the _____ stage of its development.
A) storming
B) norming
C) performing
D) forming
E) adjourning
Q3) In the context of virtual teams,selecting team members high in initiative often leads to a lack of co-ordination among the members.
A)True
B)False
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Page 19
Chapter 18: Communication and Collaboration
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Sample Questions
Q1) An active listener must never paraphrase and restate to the source what he thinks he is hearing.
A)True
B)False
Q2) Which of the following is a spoken channel of communication?
A) Memo
B) Online conferences
C) E-mail
D) Post-it
E) Text messages
Q3) _____ focuses on win-lose claims made by each party for certain preferred outcomes.
A) Distributive negotiation
B) Integrative negotiation
C) Principled negotiation
D) Collaborative negotiation
E) Substantive negotiation
Q4) An effective communication is always efficient.
A)True
B)False
Page 20
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