Strategic Management
Exam Questions
Course Introduction
Strategic Management is a comprehensive course that examines the formulation, implementation, and evaluation of cross-functional decisions that enable organizations to achieve their long-term objectives. Through the analysis of real-world cases and strategic models, students learn to assess an organizations internal and external environments, identify competitive advantages, and develop strategies that drive organizational success in dynamic markets. The course emphasizes critical thinking, problem-solving, and the integration of knowledge from various business disciplines to create and sustain value in a competitive landscape.
Recommended Textbook Management 12th Edition by Ricky W. Griffin
Available Study Resources on Quizplus
20 Chapters
3844 Verified Questions
3844 Flashcards
Source URL: https://quizplus.com/study-set/3643
Page 2
Chapter 1: Managing and the Managers Job
Available Study Resources on Quizplus for this Chatper
200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/72431
Sample Questions
Q1) In most organizations,the ____ level of management contains the largest number of managers.
A) first-line supervision
B) administrative management
C) top management
D) middle management
E) production management
Answer: D
Q2) Frank settles an argument
A)Figurehead
B)Leader
C)Liaison
D)Monitor
E)Disseminator
F)Spokesperson
G)Entrepreneur
H)Disturbance handler
I)Resource allocator
J)Negotiator
Answer: H
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Traditional and Contemporary Opportunities and Challenges
Available Study Resources on Quizplus for this Chatper
158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/72432
Sample Questions
Q1) Which of these management pioneers developed a chart for scheduling work over a span of time?
A) Lillian Gilbreth
B) Frederick Taylor
C) Harrington Emerson
D) Henry Gantt
E) Max Weber
Answer: D
Q2) A system that actively interacts with its environment is best described as a(n)
A) subsystem.
B) closed system.
C) transformation system.
D) management information system.
E) open system.
Answer: E
Q3) Mary Parker Follett (1868-1933)worked during the ____________________ era,but she was ahead of her time in anticipating the behavioral management perspective.
Answer: scientific management
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Understanding the Organizations Environment
Available Study Resources on Quizplus for this Chatper
221 Verified Questions
221 Flashcards
Source URL: https://quizplus.com/quiz/72433
Sample Questions
Q1) Internal environment
A)Power of buyers
B)Employees
C)Specific organizations that influence the target company
D)Joint venture
E)Set of values and shared experiences
Answer: B
Q2) Chelsea Lumber Company has very low turnover,and the employees are frequently seen volunteering in the community.This suggests a(n)____ where employees and the communities are highly valued.
A) atmosphere
B) task environmental
C) external environmental
D) physical work environmental
E) culture
Answer: E
Q3) Temporary employees or temps are organized into labor unions.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Responding to the Ethical and Social Environment
Available Study Resources on Quizplus for this Chatper
168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/72434
Sample Questions
Q1) The existence of laws and regulations makes it necessary for companies that strive to be responsible to their stakeholders to concentrate first and foremost on government.
A)True
B)False
Q2) ____________________,organization culture,and how the organization responds to whistleblowers all help shape and define people's perceptions of the organization's stance on social responsibility.
Q3) Advertising for Abercrombie and Fitch uses overt sexuality to sell clothes.Ads for Abercrombie,the pre-teen sizes,are only moderately less sexual and products include swim wear with padding in the chest.Many people object to this advertising.This is an example of the relationship of the
A) employee to the firm.
B) firm to the employee.
C) firm to the environment.
D) firm to competitors.
E) employee to the environment.
Q4) Official approaches to social responsibility include legal compliance,ethical compliance,and ____________________.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Navigating the Global Environment
Available Study Resources on Quizplus for this Chatper
188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/72435
Sample Questions
Q1) MNC stands for ____________________.
Q2) A U.S.recording company that wanted to take advantage of the fact that European teens love everything American would find it difficult to get its music played on French radio stations.French stations are required to play at least 40 percent French-made music.This requirement indicates one way that the ____ environment challenges international management.
A) technological
B) cultural
C) political-legal
D) economic
E) natural
Q3) Describe how planning,organizing,leading,and controlling change for managers in international organizations.
Q4) Market systems are clusters of countries that engage in high levels of trade with one another.
A)True
B)False
Q5) The education system is not part of the infrastructure of a country.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Basic Elements of Planning and Decision Making
Available Study Resources on Quizplus for this Chatper
186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/72436
Sample Questions
Q1) The text identifies three dimensions along which goals can be classified.Briefly describe each dimension and give examples.
Q2) Developed to carry out a course of action not likely to be repeated in the future
A)Single-use plan
B)Program
C)Project
D)Standing plan
E)Policy
F)Standard operating procedure
G)Rules and regulations
Q3) Vic Clark is a sales manager.Every December he requires his salespeople to set their sales goals for the following year,or they cannot attend the annual sales meeting in Jamaica.Clark's action reflects which barrier to goal setting and planning?
A) Inappropriate goals
B) Improper reward system
C) Dynamic and complex environment
D) Reluctance to establish goals
E) Resistance to change
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managing Strategy and Strategic Planning
Available Study Resources on Quizplus for this Chatper
204 Verified Questions
204 Flashcards
Source URL: https://quizplus.com/quiz/72437
Sample Questions
Q1) ____ is a useful framework for managers to use as they plot business strategy over time.
A) The BCG matrix
B) The GE screen
C) Porter's competitive strategies model
D) The Miles and Snow model of business strategy
E) The product life cycle
Q2) What is the difference between business-level strategy and corporate-level strategy?
Q3) The aircraft engine division of General Electric,which competes with Pratt & Whitney,has its own mission and a strategy that often differs considerably from other parts of the corporation.What is a division such as this called?
A) An independent business
B) A strategic business unit
C) An entrepreneurship
D) A functional department
E) A competitive unit
Q4) The implementation stage focuses on what the strategy is.
A)True
B)False
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Managing Decision Making and Problem Solving
Available Study Resources on Quizplus for this Chatper
196 Verified Questions
196 Flashcards
Source URL: https://quizplus.com/quiz/72438
Sample Questions
Q1) Meets face to face but does not interact freely
A)Delphi group
B)Interactive group
C)Nominal group
Q2) Ben is planning a ground-breaking ceremony for the company's new headquarters in Charlotte,North Carolina.He has a limited budget.He could spend money on renting ceremony equipment,renting air-conditioned tents,buying engraved shovels for the CEO and Governor,buying construction helmets with the company logo,and/or catering the reception after the ceremony.Ben is in which step of the rational decision-making process?
A) Recognizing and defining the situation
B) Evaluating alternatives
C) Selecting the best alternatives
D) Implementing an alternative
E) Identifying Alternatives
Q3) We are running out of time,so let's just go with alternative C,it is good enough
A)Feasibility
B)Probable consequences
C)Satisfactoriness
Q4) Compare and contrast the two types of decisions.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managing Start-Ups and New Ventures
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/72439
Sample Questions
Q1) Teresa Walsh and Bonnie Kelly started Silpada Designs,jewelry sold through home parties.They are best classified as
A) intrapreneurs.
B) franchisers.
C) venture capitalists.
D) entrepreneurs.
E) franchisees.
Q2) ____________________ systems are needed to keep a business on track and to help alert entrepreneurs to potential trouble.
Q3) She was having a problem deciding on what went in her business plan and heard of other businesses getting college business classes to design a plan for them.Where did she go to locate such a program?
A)Active Corps of Executives (ACE)
B)Service Corps of Retired Executives (SCORE)
C)Small Business Development Center (SBDC)
D)Small Business Institute (SBI)
E)Small Business Administration (SBA)
F)The National Association of Women Business Owners (NAWBO)
Q4) You have a great idea for a new children's toy.Describe your financing options.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Basic Elements of Organizing
Available Study Resources on Quizplus for this Chatper
205 Verified Questions
205 Flashcards
Source URL: https://quizplus.com/quiz/72440
Sample Questions
Q1) What would most likely cause an organization to decentralize?
A) The need to make decisions that could cost the company millions of dollars
B) A large number of new and untested middle managers
C) A dynamic or complex environment
D) A corporate culture that believes that all important decisions must be made by top-level managers
E) Strong leadership at top levels
Q2) To decrease their administrative intensity,many organizations are
A) eliminating staff positions.
B) hiring managers who are less intense.
C) decreasing the number of middle managers.
D) increasing job rotation programs.
E) modifying job designs so as to alleviate worker stress.
Q3) Describe the job characteristics approach to job design and explain how it is related to job enrichment and the creation of work teams.Use diagrams if they will clarify the discussion.
Q4) Local networks,increasingly managed by hand-held electronic devices,are making it easier to coordinate activities.
A)True
B)False
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Organization Design
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/72441
Sample Questions
Q1) A manager at Johnson & Johnson has considerable discretion over how work is performed and how problems are solved.Johnson & Johnson is mechanistic.
A)True
B)False
Q2) With ____ technology,products are created in small quantities and made to customers' specifications.
A) large-batch
B) continuous-process
C) standardized
D) unit
E) mass-production
Q3) Staples print shop prints whatever the customer requests.What class of technology does it use?
A) Downsized
B) Unit production
C) Mass production
D) Continuous process
E) Decentralized
Q4) Describe the basic nature of organizational design.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/72442
Sample Questions
Q1) The steps in the reengineering process do NOT involve
A) developing goals and a strategy for reengineering.
B) changing the attitudes of workers.
C) creating a sense of urgency.
D) recreating the organization.
E) using top management to play a major role in the effort.
Q2) Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.
A)True
B)False
Q3) As Americans get older,more stores are ensuring parking spaces are bigger,closer,and more plentiful.What kind of changes are they making?
A) Mechanical
B) Managerial
C) Radical
D) Technical
E) Process
Q4) Define the term organizational innovation.Briefly describe the stages of the innovation process.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/72443
Sample Questions
Q1) Top managers at GE are highly regarded by other companies.They are frequently approached by executive search firms with information about openings at other companies.The managers are examples of A) emergent workers.
B) knowledge workers.
C) contributory employees.
D) task-oriented employees.
E) job-oriented workers.
Q2) Describe an example of a company or industry where human resource capital is very important and one where it is not so important.
Q3) A union can represent wage earners,but not salaried employees.
A)True
B)False
Q4) Briefly describe the purposes of job analysis and the two documents that often result from it.
Q5) Assessment center procedures for selecting employees typically demonstrate low-content validity.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Basic Elements of Individual and Interpersonal Behavior
Available Study Resources on Quizplus for this Chatper
210 Verified Questions
210 Flashcards
Source URL: https://quizplus.com/quiz/72444
Sample Questions
Q1) Which of the following statements about Type A personalities is FALSE?
A) They are extremely competitive.
B) They are less likely to experience conflict with other people.
C) They are more likely to experience stress.
D) They are very work-oriented.
E) They have a lot of drive and want to accomplish as much as possible as quickly as possible.
Q2) Rui likes to garden,relax and let his mind run free
A)Preparation
B)Incubation
C)Insight
D)Verification
Q3) Mary Paule is independent,determined,defiant,and competitive.These are examples of her
A) inducements.
B) intangibles.
C) psychological contracts.
D) contributions.
E) competencies.
Q4) Are you a Type A or Type B personality? Do you want to stay that way? Why?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Managing Employee Motivation and Performance
Available Study Resources on Quizplus for this Chatper
198 Verified Questions
198 Flashcards
Source URL: https://quizplus.com/quiz/72445
Sample Questions
Q1) Which of the following statements about the need for power is FALSE?
A) People with high power needs tend to be high performers.
B) People with high power needs tend to have good attendance records.
C) Most supervisors do not have a high need for power.
D) More successful managers have higher power needs than do less successful managers.
E) The need for power is the desire to be influential and to control one's environment.
Q2) Ana was sitting in church when she heard the words "comparison kills contentment." It changed her life.She no longer compares herself to anyone.She will no longer use
A) the expectancy theory.
B) the hierarchy of needs.
C) Herzberg's theory.
D) the equity theory.
E) the human relations approach to motivation.
Q3) Bernard Madoff is a psychopath who stole money from friends,family,and acquaintances in the largest Ponzi scheme to date.Describe his behavior in terms of expectancy theory.
Q4) The desire to accomplish a goal or task is the ____________________ need.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Managing Leadership and Influence Processes
Available Study Resources on Quizplus for this Chatper
204 Verified Questions
204 Flashcards
Source URL: https://quizplus.com/quiz/72446
Sample Questions
Q1) According to the path-goal theory,employees who see themselves as highly competent in ability may prefer ____________________ leadership.
Q2) Which of the following is NOT an example of a decision-making style that is recognized by the Vroom-Yetton-Jago model?
A) Participate
B) Facilitate
C) Delegate
D) Consult group
E) Decide
Q3) In the Marine Corps,subordinates want tough effective training that they know will someday save their lives.If you apply the Michigan studies in this case,the subordinates want
A) a job-centered leader.
B) initiating structure behavior.
C) consideration behavior.
D) an authority-compliance leader.
E) an employee-centered leader.
Q4) ____________________ power is based on knowledge and expertise.
Q5) A plea for loyalty represents a(n)____________________ appeal.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Interpersonal Relations and Communication
Available Study Resources on Quizplus for this Chatper
186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/72447
Sample Questions
Q1) One outcome of good interpersonal relations in organizations is A) synergy.
B) entropy.
C) subsystem failure.
D) open-systems reactivity.
E) closed-systems thinking.
Q2) Artistic expression,like dance or painting,is part of the
step in communication.
Q3) The process of sending and receiving information from one person to another is called
A) talking.
B) encoding.
C) decoding.
D) networking.
E) communication.
Q4) Some organizations do not have a grapevine.
A)True
B)False
Page 19
Q5) Why are interpersonal relations important in an organization?
Q6) Nonverbal communication includes body language,image,and
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 18: Managing Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
210 Verified Questions
210 Flashcards
Source URL: https://quizplus.com/quiz/72448
Sample Questions
Q1) Al Moore is part of a group that recently formed.He accepted a follower role and let Bill Kline be the leader.Bill has the group focused on goal attainment and functioning well.What stage of development is this group in at the present time?
A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming
Q2) Capability of the individual is exceeded
A)Interrole conflict
B)Intrarole conflict
C)Socialization
D)Person-role conflict
E)Cohesiveness
F)Role overload
G)Role conflict
Q3) The final stage of group or team development is ____________________.
Q4) The norms of one group cannot always be ____________________ to another group in the same organization.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 19: Basic Elements of Control
Available Study Resources on Quizplus for this Chatper
219 Verified Questions
219 Flashcards
Source URL: https://quizplus.com/quiz/72449
Sample Questions
Q1) Brokerage firms on Wall Street are now closely monitoring research analyst's e-mails.If the analysts view this as inappropriate,the control system will be characterized by
A) overcontrol.
B) no verification procedures.
C) resistance to control.
D) reducing uncertainty.
E) management by objectives.
Q2) Which of the following is NOT a major form of operations control discussed in the text?
A) Preliminary
B) Screening
C) Postaction
D) Functional
E) None of these choices
Q3) Toyota is designing a new car.At the same time it is planning the recycling abilities of the parts.Toyota is effectively integrating planning and control processes.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 22
Chapter 20: Managing Operations, quality, and Productivity
Available Study Resources on Quizplus for this Chatper
193 Verified Questions
193 Flashcards
Source URL: https://quizplus.com/quiz/72450
Sample Questions
Q1) Define productivity.List and briefly describe the various levels of productivity.
Q2) Unmanned aircraft are increasingly sent into combat instead of piloted aircraft.This is an example of
A) CAD.
B) CAM.
C) FMS.
D) robotics.
E) JOT.
Q3) The problems,challenges,and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.
Q4) Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.
A) product
B) fixed-position
C) cellular
D) functional
E) process
Q5) Describe and give an example of absolute versus relative quality.
To view all questions and flashcards with answers, click on the resource link above. Page 23