Strategic Management
Exam Questions
Course Introduction
Strategic Management is a comprehensive course designed to explore the formulation, implementation, and evaluation of organizational strategies to achieve long-term objectives and sustain competitive advantage. Students will examine foundational concepts such as vision, mission, environmental analysis, and strategic choice, while learning to assess both internal capabilities and external market forces. Through the analysis of real-world case studies and application of frameworks like SWOT, PESTEL, and Porters Five Forces, the course develops students abilities to make informed decisions that align with organizational goals. Emphasis is placed on the integration of ethics, innovation, and global considerations in strategy formulation, preparing students to lead and adapt in dynamic business environments.
Recommended Textbook
Management 12th Edition by Richard L. Daft
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19 Chapters
3213 Verified Questions
3213 Flashcards
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Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:
A) figurehead.
B) liaison.
C) negotiator.
D) monitor.
E) spokesperson.
Answer: B
Q2) Organizational _____ refers to the amount of resources used to achieve an organizational goal.
Answer: efficiency
Q3) Research shows that managers enjoy all of the following except:
A) networking.
B) innovation.
C) leading others.
D) managing time.
E) all of these.
Answer: D
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Page 3
Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The Hawthorne studies resulted in the movement towards scientific management.
A)True
B)False
Answer: False
Q2) A social group within an organization is part of the:
A) formal organizational structure.
B) informal organization.
C) scalar chain.
D) reorganization process.
E) top management level.
Answer: B
Q3) Elements of TQM include:
A) employee detachment.
B) focus on profits.
C) benchmarking.
D) accidental improvement.
E) all of these.
Answer: C
Q4) _____ is considered the "father of scientific management."
Answer: Frederick W. Taylor
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Chapter 3: The Environment and Corporate Culture
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181 Flashcards
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Sample Questions
Q1) An organizational environment is influenced by both external and internal factors. Write a short essay summarizing the concept of the organizational ecosystem. Include an example (real or fictional) of how changes in the general environment and the task environment may affect a business.
Answer: Organizational ecosystems span industries and are formed by the interactions among a community of organizations in the environment; encompass all sectors of the general and task environments that are necessary for a business to thrive, internally and externally; and take into consideration services and transactions that may be so far removed from the organization that their impact is not readily perceived. General environment indirectly affects business; can be social (changing public sentiment), legal-political (newly passed laws), technological (invention of new electronic devices), economic (recession), and natural (sensitivity to natural resource conservation). General environment may not change daily operations drastically, but eventually affects all business. Task environment includes sectors that directly influence a business or organization, such as customers, the labor market, suppliers, and competitors. Such factors will show how general and task environment factors may affect a business either negatively or positively.
Q2) A(n) _____ defines and uses signals and symbols to influence corporate culture.
Answer: cultural leader
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) MNCs that are truly world-oriented and favor no specific country are considered
Q2) Companies need to be cautious of _____ and _____ when going international because they differ from country to country.
Q3) A _____ interaction requires more time because a relationship has to be developed, and trust and friendship must be established.
A) high-context
B) sales
C) business
D) low-context
E) personal
Q4) A nation's _____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society.
A) power distance
B) culture
C) masculinity
D) individualism
E) uncertainty avoidance
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Chapter 5: Managing Ethics and Social Responsibility
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168 Flashcards
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Sample Questions
Q1) A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text?
A) The ethical domain
B) The domain of free choice
C) The legal domain
D) The obstructive category
E) The protective domain
Q2) People making decisions based on an internal set of beliefs that has more meaning to them than the expectations of others:
A) are in the preconventional level of moral development.
B) are in the conventional level of moral development.
C) are in the principled level of moral development.
D) do not care what people think of them.
E) none of these.
Q3) The _____ approach to ethical decision making says that moral behavior stems from personal virtues.
Q4) List and define the stages of moral development.
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Chapter 6: Managing Start Ups and New Ventures
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130 Flashcards
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Sample Questions
Q1) _____ combines creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for better.
A) Contemporary entrepreneurship
B) Traditional entrepreneurship
C) Modern-day entrepreneurship
D) Social entrepreneurship
E) Conventional entrepreneurship
Q2) What is the fundamental difference between the suppliers of debt and equity financing?
Q3) A human quality linked to entrepreneurship in which people are motivated to excel and pick situations in which success is likely is called the _____.
Q4) Entrepreneurs in the _____ category like the idea of working on something that is new, creative, or personally meaningful.
Q5) A(n) _____ is an artificial entity created by the state and existing apart from its owners.
Q6) _____ is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty.
Q7) What is tolerance for ambiguity? Why is it an important trait?
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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166 Flashcards
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Sample Questions
Q1) Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:
A) strategic goals.
B) tactical goals.
C) operational goals.
D) a mission.
E) a plan.
Q2) Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as _____.
A) contingency planning
B) financial planning
C) crisis planning
D) consumer protection
E) environmental planning
Q3) Operational planning specifies plans for department managers, supervisors, and individual employees.
A)True
B)False
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Page 9
Chapter 8: Strategy Formulation and Execution
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149 Flashcards
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Sample Questions
Q1) The dog, according to the BCG Matrix, is a poor performer.
A)True
B)False
Q2) The question mark exists in a new, rapidly growing industry but has only a small market share, according to the BCG Matrix.
A)True
B)False
Q3) Core competence is the plan of action that prescribes resource allocation and other activities for dealing with the environment.
A)True
B)False
Q4) SS.com subsidiary for Swift Stocks can be classified as a _____.
A) cash cow
B) dog
C) star
D) question mark
E) stuck in the middle business
Q5) _____ includes the planning and decision making that lead to the establishment of the firm's goals and the development of a specific strategic plan.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models?
A) The administrative model of decision making
B) The garbage can model of decision making
C) The scientific management model of decision making
D) The classical model of decision making
E) The humanistic model of decision making
Q2) Which model of decision making is associated with satisficing, bounded rationality, and uncertainty?
A) Classical
B) Administrative
C) Quantitative
D) Rational
E) Political
Q3) Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
Q4) _____ exists when managers see potential of enhancing performance beyond current levels.
Q5) The _____ model of decision making is based on economic assumptions.
Q6) Briefly describe the four major personal decision styles.
Page 11
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) Small-batch production is distinguished by standardized production runs.
A)True
B)False
Q2) The pure functional structure does not enable the organization to be:
A) a cost leader.
B) efficient.
C) flexible.
D) stable.
E) all of these.
Q3) One major disadvantage of the virtual network approach is the lack of hands-on control.
A)True
B)False
Q4) A vertical structure that emphasizes specialization and centralization is appropriate when environmental uncertainty is high.
A)True
B)False
Q5) _____ means that decision authority is located near the top of the organization.
Q6) The _____ structure occurs when departments are grouped together based on organizational outputs.
Page 12
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Chapter 11: Managing Change and Innovation
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178 Flashcards
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Sample Questions
Q1) Training is one of the most frequently used approaches to changing people's mindsets.
A)True
B)False
Q2) Organizational change refers to the adoption of a new idea or behavior by an organization.
A)True
B)False
Q3) A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Q4) Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
A)True
B)False
Q5) _____ symbolizes to all employees that the change is important for the organization.
Q6) Explain the horizontal linkage model.
Q7) What is organizational change and what are two major areas of change in organizations?
Page 13
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Chapter 12: Managing Human Resource
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Sample Questions
Q1) What are some innovative approaches that managers can use to recruit the right people?
Q2) A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.
A)True
B)False
Q3) List the four steps in attracting an effective workforce.
Q4) Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing:
A) external recruiting.
B) affirmative action.
C) better training and development.
D) the use of realistic job previews.
E) employment-at-will.
Q5) Define discrimination and affirmative action.
Q6) List the most frequently used selection devices.
Page 14
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Chapter 13: Managing Diversity
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125 Flashcards
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Sample Questions
Q1) The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.
A)True
B)False
Q2) Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
A)True
B)False
Q3) All of the following are changes that are reshaping our workforce EXCEPT:
A) aging workforce.
B) growth in Hispanic and Asian workers.
C) women outnumbering men
D) growth in foreign-born population.
E) younger workforce.
Q4) Name at least three factors that negatively affect women's career advancement?
Q5) Stereotypes assume that all members of a group have the same characteristics.
A)True
B)False
Q6) Briefly explain the concepts of a glass wall and a glass ceiling.
Page 15
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) A survey by the Conference Board found that _____ percentage of US workers are satisfied with their work.
A) 25
B) 75
C) 45
D) 10
E) 95
Q2) According to research, an individual's personality has no affect on how they respond to stressors.
A)True
B)False
Q3) Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization's success.
A)True
B)False
Q4) The Sensation-Thinking style prefers dealing with theoretical or technical problems.
A)True
B)False
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Page 16
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Chapter 15: Leadership
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169 Verified Questions
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Sample Questions
Q1) The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a _____ leader
A) Level 1
B) Level 2
C) Level 3
D) Level 4
E) Level 5
Q2) A model of leadership that describes the relationship between leadership styles and specific organizational situations is called a(n) _____ approach.
Q3) A situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors is called a neutralizer.
A)True
B)False
Q4) Task Structure refers to the extent to which the leader has formal authority over subordinates.
A)True
B)False
Q5) List the two dimensions used in Blake and Mouton's Leadership Grid.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) The motivator factors, or satisfiers, that Donovan can change and influence include all of the following EXCEPT:
A) recognition.
B) growth opportunities.
C) achievement.
D) salary.
E) all are motivator factors.
Q2) The frustration-regression principle is most closely related with _____.
A) Maslow
B) Herzberg
C) McClelland
D) Alderfer
E) Adam
Q3) _____ is power sharing, or the delegation of power or authority to subordinates in an organization.
A) Engagement
B) Synergy
C) Motivation
D) Empowerment
E) Leadership
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Chapter 17: Managing Communication
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Sample Questions
Q1) _____ occurs when the receiver responds to the sender's communication with a return message.
Q2) _____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.
A) Nonroutine messages
B) Channel richness
C) Routine messages
D) Feedback
E) Nonverbal communications
Q3) Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?
A) Facial expressions
B) Posture and dress
C) Voice and mannerisms
D) Blushing and perspiring
E) All of these are included.
Q4) Briefly describe the communication process.
Q5) The major problem with downward communication is known as communication
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Chapter 18: Leading Teams
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Sample Questions
Q1) _____ means that the first behaviors that occur in a team often set a precedent for later team expectations.
A) Critical events
B) Primacy
C) Carryover behaviors
D) Explicit statements
E) Recency
Q2) All the following are conflict handling styles discussed in your text EXCEPT:
A) competing style.
B) assertive style.
C) avoiding style.
D) accommodating style.
E) compromising style.
Q3) A(n) _____ is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.
Q4) The _____ style to handle conflict involves a moderate degree of assertiveness and a moderate degree of cooperation.
Q5) A long-lasting, sometimes permanent team in the organization structure created to deal with tasks that recur regularly is called a(n) _____.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of:
A) zero-based budgeting.
B) bottom-up budgeting.
C) top-down budgeting.
D) balance sheet budgeting.
E) none of these.
Q2) According to MANAGER'S SHOPTALK in Chapter 19, the interest in self-awareness is part of a growing discipline called _____.
A) employee self promotion
B) emotional development
C) self-leadership
D) emotional hueristics
E) auto-analytics
Q3) The _____ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.
Q4) In a TQM program, what is benchmarking?
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