Strategic Management
Exam Materials
Course Introduction
Strategic Management explores the processes and frameworks that organizations use to achieve and sustain competitive advantage in dynamic environments. The course covers key concepts such as industry analysis, internal resource evaluation, strategy formulation, and implementation. Students will learn to assess external opportunities and threats, analyze organizational strengths and weaknesses, and make decisions regarding business-level and corporate-level strategies. Through case studies, simulations, and strategic planning exercises, participants develop skills to think critically, evaluate alternatives, and guide organizations toward long-term success in both domestic and global markets.
Recommended Textbook Management 12th Edition by Ricky
W. Griffin
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20 Chapters
3844 Verified Questions
3844 Flashcards
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Page 2
Chapter 1: Managing and the Managers Job
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Describe three characteristics of the new workplace emerging in organizations today.
Answer: 1. Remote work flexibility: The new workplace is characterized by a greater emphasis on remote work flexibility. Organizations are increasingly allowing employees to work from home or other remote locations, enabling them to have a better work-life balance and reducing the need for a traditional office space.
2. Emphasis on collaboration and communication: With the rise of remote work and global teams, organizations are placing a greater emphasis on collaboration and communication. This includes the use of digital tools and platforms to facilitate teamwork and ensure that employees can effectively communicate and work together regardless of their physical location.
3. Focus on employee well-being: The new workplace is also characterized by a greater focus on employee well-being. Organizations are recognizing the importance of supporting their employees' mental and physical health, offering wellness programs, flexible work schedules, and other initiatives to help employees thrive in both their professional and personal lives.
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Chapter 2: Traditional and Contemporary Opportunities and Challenges
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Sample Questions
Q1) Dr.White is one of two emergency room physicians in charge of the staff.As a supervisor,she believes that her subordinates are valuable resources and focuses her attention on the interpersonal processes such as group dynamics that occur in the emergency room.Her views are consistent with the ____ management perspective. A) quantitative
B) behavioral
C) classical
D) contingency
E) systems
Answer: B
Q2) Contemporary organization theory has its roots in A) Weber's work on bureaucracy.
B) Fayol's 14 principles of management.
C) Barnard's work on acceptance of authority.
D) Taylor's work on job design.
E) Gilbreth's work in time and motion studies.
Answer: A
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Page 4
Chapter 3: Understanding the Organizations Environment
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Sample Questions
Q1) Immigration into the United States is at its highest rate since 1910.
A)True
B)False
Answer: True
Q2) The regulator element of the task environment consists of
A) interest groups and labor unions.
B) customers and suppliers.
C) interest groups and regulatory agencies.
D) suppliers and regulatory agencies.
E) regulatory agencies and labor unions.
Answer: C
Q3) The technology an organization uses is part of its internal environment.
A)True
B)False
Answer: False
Q4) Hiring and firing practices are complicated,often requiring review by an attorney.____________________ in the area has been influenced by agencies and interest groups.
Answer: Regulation
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Chapter 4: Responding to the Ethical and Social Environment
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Sample Questions
Q1) Which of the following is the MOST important action that top managers can take to promote ethical behavior?
A) Lobby for legislation dealing with ethics
B) Adhere to ethical standards themselves
C) Punish those who are unethical
D) Establish organizational policies
E) Establish a fair performance appraisal system
Q2) Westerman is an American company that makes cylindrical steel containers used to safely ship uranium.A Westerman executive is accused of bribing Russian officials to win contracts.This would be illegal in the U.S. ,but is permissible in Russia.
A)True
B)False
Q3) Procedural justice refers to people's perceptions of the fairness with which rewards and other valued outcomes are distributed within the organization.
A)True
B)False
Q4) The four ethical norms are utility,rights,justice,and caring.Describe each of them.Which norm do you subscribe to?
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Chapter 5: Navigating the Global Environment
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Sample Questions
Q1) Coca-Cola is based out of Atlanta but reaches into hundreds of countries.The product is locally packaged,but the cola inside is essentially the same throughout the world.Coca-Cola is edging closer to being a(n)____ business.
A) international
B) domestic
C) multinational
D) intercontinental
E) global
Q2) Describe aspects of the U.S.cultural environment that foreign managers would find challenging.
Q3) A French ministry has banned the word e-mail from official communication.Instead,the French words for quick and mail have been combined to form a new word.This is an official attempt to protect the French
A) political-legal system.
B) economic system.
C) cultural environment.
D) economic community.
E) natural resources.
Q4) Describe the advantages and disadvantages of licensing and direct investment.
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Chapter 6: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) How are reaction plans and contingency plans different?
Q2) All organizations engage in planning activities,and most organizations plan in exactly the same fashion.
A)True
B)False
Q3) A program is similar to a project,but smaller.
A)True
B)False
Q4) After Greece accumulated massive debt and voters rejected the bailout terms demanded by Greek creditors,uncertainty for the European Union and the Euro increased.Investors and strategists developed ____ plans for a possible Greek exit from the EU.
A) strategic
B) tactical
C) long-range
D) contingency
E) integrated
Q5) The broad plans developed by top managers to guide the general direction of the organization are called ____________________ plans.
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Chapter 7: Managing Strategy and Strategic Planning
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204 Flashcards
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Sample Questions
Q1) ____________________ are methods that diversified organizations use to determine which businesses to engage in and how to manage these businesses to maximize corporate performance.
Q2) Developed for major areas of operations
A)Business strategy
B)Corporate-level strategy
C)Functional strategy
Q3) An impulsive CEO can turn a deliberate strategy into an emergent strategy.
A)True
B)False
Q4) Describe strategy formulation and deliberate strategy.Use the Texas Instrument example if it is helpful.
Q5) Franke,a Swiss manufacturer of sink and facet systems,sold accessories through retail stores and then added Internet sales.Franke used
A) forward vertical integration.
B) unrelated diversification.
C) backward vertical integration.
D) horizontal integration.
E) a defender strategy.
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Chapter 8: Managing Decision Making and Problem Solving
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Sample Questions
Q1) When a student chooses to study instead of going out with friends,he is engaged in A) problem solving.
B) decision making.
C) satisficing.
D) bounded rationality.
E) optimization.
Q2) When a manager evaluates alternatives until she comes to one that meets some minimum standard of sufficiency,selects it,and then goes on to other problems without considering the remaining rational alternatives,she has engaged in A) means-end inversion.
B) equifinality.
C) satisficing.
D) bounded rationality.
E) classical decision making.
Q3) All managers,but most especially inexperienced ones,should be careful not to rely too heavily on ____________________.
Q4) The circumstances that exist for the decision maker are conditions of certainty,risk,or
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10
Chapter 9: Managing Start-Ups and New Ventures
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139 Verified Questions
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Sample Questions
Q1) Characterized by entrepreneurs who assume common sense and hard work will lead to success
A)Managerial incompetence
B)Neglect
C)Control system
D)Insufficient capital
Q2) The three strategic challenges facing small firms are choosing an industry in which to compete,emphasizing distinctive competencies,and ____________________.
Q3) Service businesses are the fastest growing segment of small-business enterprises primarily because of
A) low labor requirements.
B) lack of owner commitment.
C) favorable tax treatment.
D) high market demand.
E) size of initial capital investment required.
Q4) The history of ____________________ and of the development of new businesses is in many ways the history of great wealth and of great failure.
Q5) What are the latest trends in new business start-ups? Why is it happening?
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) Many organizations today are moving toward ____________________ structures to improve communication and flexibility.
Q2) Which of the following statements does NOT describe an advantage of product departmentalization?
A) Decision making can be done at the top management levels.
B) All similar activities within an organization can be done simultaneously.
C) Administrative costs are lower.
D) Sales forecasting is easier.
E) Performance of individual product lines is easy to assess.
Q3) There are eight basic building blocks managers can use in constructing an organization.
A)True
B)False
Q4) Which of the following statements describes a characteristic of job rotation?
A) The jobs themselves remain the same.
B) As a training device,it reduces flexibility and worker skills.
C) The jobs involved are usually difficult and complex.
D) It tends to significantly enhance employee motivation.
E) It requires no additional training.
Q5) A(n)____________________ is a more permanent task force.
Page 12
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Chapter 11: Managing Organization Design
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) When a patient in critical condition enters the emergency room,the skills of numerous people are geared toward saving the individual's life.Sometimes this isn't possible,and as a result,the personnel look to each other for emotional support.Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced.According to Weber's bureaucratic model
A) the ER is operating properly because business social distance is not maintained.
B) the division of labor and job specialization would negate the ER's synergy.
C) ER employees are more productive due to the caring environment.
D) the contingency approach should be applied for each patient's treatment.
E) None of these choices
Q2) Organization composed of a set of related businesses
A)Conglomerate
B)Divisional
C)Functional
D)Hybrid
E)Matrix
Q3) Likert developed a framework that characterized organizations in terms of eight processes.What are they?
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Page 13
Chapter 12: Managing Change and Innovation
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179 Flashcards
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Sample Questions
Q1) ____________________ is the OD technique that focuses on classroom training.
Q2) American food companies invested heavily in low-carb foods.Then questions arose about the health consequences of the high-protein diets.The market for low-carbs foods dropped significantly.In terms of the innovation process,low-carb foods are an example of
A) innovation development.
B) application launch.
C) innovation application.
D) innovation maturity.
E) innovation decline.
Q3) The biggest cause of employee resistance to change is uncertainty.
A)True
B)False
Q4) ____________________ is often the most effective technique for overcoming resistance to change.
Q5) Anticipating change might prevent layoffs.
A)True
B)False
Q6) The systems concept of ____________________ can be used to explain why organizations engage in reengineering.
Page 14
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Chapter 13: Managing Human Resources
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203 Flashcards
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Sample Questions
Q1) Passive nondiscrimination requires employers to
A) meet hiring quotas.
B) give all job applicants equal opportunity to be hired.
C) try to make the composition of their labor force the same as the relevant labor market.
D) give preference to minorities and women.
E) have an affirmative action plan.
Q2) Guidelines for ____ are generally NOT contained in a labor agreement.
A) wages
B) grievance procedures
C) benefits
D) management's salary
E) hours
Q3) Discuss the performance appraisal process and include a description of two specific performance appraisal techniques.
Q4) The increasing use of knowledge workers has made human resources even more important.
A)True
B)False
Q5) Compare and contrast the Wagner Act and the Taft-Harley Act.
Page 15
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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210 Flashcards
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Sample Questions
Q1) Sexual harassment is a dysfunctional behavior.
A)True
B)False
Q2) ER personnel often socialize with each other because they do not have time to meet other people.
A)Task demand
B)Physical demand
C)Role demand
D)Interpersonal demand
Q3) People try to maintain ____________________ among the three components of their attitudes as well as among all their attitudes.
Q4) The first stage of the General Adaptation Syndrome is A) resistance.
B) denial.
C) exhaustion.
D) alarm.
E) selective perception.
Q5) People with Type B personalities are driven to succeed. A)True
B)False
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Chapter 15: Managing Employee Motivation and Performance
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Sample Questions
Q1) Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?
A) Punish the behavior until it disappears.
B) Use extinction to get rid of the behavior.
C) Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior.
D) Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior.
E) Use avoidance toward the undesirable behavior and positive reinforcement of the desired behavior.
Q2) An advantage of merit pay over incentive pay is that merit pay is typically a one-shot reward that does not accumulate by adding to base salary.
A)True
B)False
Q3) Describe your performance on a recent assignment in terms of motivation,ability,and work environment.What enhanced your performance?
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Page 17
Chapter 16: Managing Leadership and Influence Processes
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Sample Questions
Q1) Achievement-oriented leader behavior
A)Noyce
B)Moore
C)Grove
D)Barrett
E)Otellini
F)All five CEOs
G)None of the CEOs
H)Noyce and Moore
I)Grove and Barrett
Q2) Which of the following leadership models is a combination of the trait and leader behavior approaches,with the addition of a situational element?
A) Path-goal theory
B) Vroom-Yetton-Jago model
C) Fiedler's LPC model
D) Substitutes for leadership
E) Vertical-dyad linkage model
Q3) Briefly describe the University of Michigan and Ohio State University studies.
Q4) ____________________ power is based on knowledge and expertise.
Q5) Do you think President Barack Obama is a charismatic leader? Why? Why not?
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) The two most commonly occurring grapevines are
A) wheel and chain.
B) cluster and gossip.
C) all-channel and circle.
D) Y and circle.
E) wheel and all-channel.
Q2) When the message received has the same meaning as the message sent,the communication is said to be
A) simple.
B) nonverbal.
C) effective.
D) pervasive.
E) autonomous.
Q3) Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of A) images.
B) setting.
C) body language.
D) effective communication.
E) None of these choices
Page 19
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) ____________________ occurs when a single source sends clear but contradictory messages.
Q2) Identify the four characteristics of groups and teams.
Q3) At what stage of group development might group members regress to the previous stage of group development?
A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming
Q4) The instructor created a task group.
A)True
B)False
Q5) Which of the following is NOT a characteristic of a group in an organization?
A) It has a specific number of people.
B) Its members regularly interact.
C) It is created to accomplish a goal.
D) It can evolve inside the normal organization structural boundaries.
E) It can evolve outside the normal organization structural boundaries.
Q6) ____________________ arises when the sent role is unclear.
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.
A) screening
B) preliminary
C) postaction
D) cybernetic
E) yes-no
Q2) Bureaucratic control is outdated and not effective any more.
A)True
B)False
Q3) Two major forms of ____________________ control,bureaucratic control and decentralized control,represent opposite ends of a continuum.
Q4) Describe the role of feedback in the control process.
Q5) The last step in the control process is to
A) establish standards.
B) determine the need for corrective action.
C) compare performance against standards.
D) measure performance.
E) maintain the status quo.
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) Which of the following is one of the dimensions that can be used to assess or evaluate quality?
A) Reliability
B) Serviceability
C) Aesthetics
D) Durability
E) All of these choices
Q2) It looks great and you feel good driving a more environmentally friendly vehicle.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality
Q3) All inputs must be transformed into common units
A)Partial productivity ratio
B)Total factor productivity ratio
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