Strategic Management
Exam Materials
Course Introduction
Strategic Management is an advanced course that focuses on the formulation, implementation, and evaluation of cross-functional decisions that enable an organization to achieve its objectives. Students will explore key concepts including competitive analysis, strategic positioning, corporate and business-level strategies, and the dynamic roles of leadership and organizational culture. Through case studies and real-world scenarios, the course emphasizes critical thinking, analytical tools, and decision-making processes essential for managers to navigate complex environments and sustain long-term organizational success.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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18 Chapters
2471 Verified Questions
2471 Flashcards
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Page 2
Chapter 1: Managing
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Managing for competitive advantage includes delivering innovation,quality,service,speed,and cost competitiveness.
A)True
B)False
Answer: True
Q2) "My days are filled with opportunities to ask if we are meeting our goals,wondering if things are going as we planned and making adjustments where needed."
A)Planning
B)Organizing
C)Leading
D)Controlling
E)Decision making
Answer: D
Q3) Differentiate between the various management levels in an organization.
Answer: Answers will vary.
Q4) If an organization does not innovate,it will die.
A)True
B)False
Answer: True
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Chapter 2: The External Environment and Organizational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) The National Bicycle Industrial Company (NBIC)of Japan specializes in mass customization.Customers can choose the frame and other parts of the bicycle and it is made to their order.This is one example of how NBIC uses
A)kanban.
B)flexible processes.
C)smoothing.
D)benchmarking.
E)environmental scanning.
Answer: B
Q2) A value chain is the managing of the network of facilities and people that obtain materials from outside the organization,transform them into products,and distribute them to customers.
A)True
B)False
Answer: False
Q3) Defenders are more likely to engage in strategic maneuvering than prospectors.
A)True
B)False
Answer: False
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Chapter 3: Managerial Decision Making
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Uncertainty exists when the manager
A)faces two conflicting issues.
B)knows the risk involved in making the decision.
C)has accurate and comprehensive information to make the decision.
D)has insufficient information to make the decision.
E)knows that the probability of success is less than 100 percent.
Answer: D
Q2) During and after Hurricane Katrina,which destroyed so much of the city of New Orleans,the decisions made by government officials were mostly programmed.
A)True
B)False
Answer: False
Q3) Incremental decision making occurs when managers make small decisions and move cautiously toward a bigger solution.
A)True
B)False
Answer: True
Q4) Explain the three requirements of effectively managing group decision making. Answer: Answers will vary.
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) When large grocery stores build bakeries in which all of the house-brand bread and rolls are baked and are then sold in the stores,which type of corporate strategy is being employed?
A)Concentration
B)Conglomerate diversification
C)Vertical integration
D)Concentric diversification
E)Horizontal integration
Q2) When a company attempts to establish itself as uniquely able to offer a product or service,it is using ______________ strategy.
A)low-cost
B)differentiation
C)niche
D)operational excellence
E)diversification
Q3) When using scenario planning,a different contingency plan is attached to each scenario.
A)True
B)False
Q4) Define a strategy map and explain the purpose and various pieces of it.
Page 6
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Chapter 5: Ethics and Corporate Responsibility
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) An integrity-based ethics program instills in people a personal responsibility for ethical behavior.
A)True
B)False
Q2) Eddie seems to prefer which type of program for the company?
A)Associate-based
B)Compliance-based
C)Integrity-based
D)Systems-based
E)Consensus-based
Q3) Behaving ethically requires not just moral awareness and moral judgment,but also the _________ to take actions consistent with your ethical decisions.
A)ability
B)enthusiasm
C)desire
D)courage
E)instruction
Q4) Describe Kohlberg's model of cognitive moral development.Give an example for each of the stages.
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Chapter 6: International Management
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142 Flashcards
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Sample Questions
Q1) Companies that decentralize their operations throughout the globe in order to appeal to the varying tastes and preferences of global consumers are utilizing a _____________ model.
A)domestic
B)international
C)multinational
D)transnational
E)global
Q2) One reason for repatriation is disappointment with unfulfilled expectations.
A)True
B)False
Q3) To maintain its strong growth for the foreseeable future,Starbucks has been expanding aggressively overseas.
A)True
B)False
Q4) Companies that adopt the global model tend to be those pursuing a cost focus as a competitive strategy.
A)True
B)False
Q5) Summarize the skills and knowledge managers need to manage globally.
Page 8
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Chapter 7: Entrepreneurship
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) An individual who establishes a new organization without the benefit of corporate sponsorship is called a(n)
A)intrapreneur.
B)entrepreneur.
C)sole proprietor.
D)management novice.
E)licensee.
Q2) Discuss at least three major management challenges associated with entrepreneurship.Include strategies to overcome the difficulties.
Q3) Initial public stock offerings offer a way to raise capital through federally registered and underwritten sales of shares in the company.
A)True
B)False
Q4) Entrepreneurs spot,create,and exploit opportunities.
A)True
B)False
Q5) The advertising support model involves charging fees for goods and services.
A)True
B)False
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Chapter 8: Organization Structure
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144 Flashcards
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Sample Questions
Q1) The three broad levels of the organizational pyramid are called the A)chain of command.
B)organization structure.
C)organization hierarchy.
D)span of management.
E)organization control.
Q2) The three levels of the organizational hierarchy include
A)top,middle and employee levels.
B)top,middle and operational levels.
C)first,middle and lower levels.
D)top,selected,delegated levels.
E)top,operational and employee levels.
Q3) Establishing common routines and standard operating procedures that apply uniformly to everyone is called
A)formalization.
B)accountability.
C)responsibility.
D)authority.
E)standardization.
Q4) Compare and contrast the matrix organization with the network organization.
Page 10
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Chapter 9: Organizational Agility
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122 Flashcards
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Sample Questions
Q1) According to the text,another term for effective downsizing is
A)under sizing.
B)rightsizing.
C)left sizing.
D)life sizing.
E)resizing.
Q2) Survivor's syndrome occurs when an employee loses a spouse or partner.
A)True
B)False
Q3) Total quality management is a way of managing in which everyone is committed to the continuous improvement of his or her part of the operation.
A)True
B)False
Q4) Which of the following statements about the pure organic structure is true?
A)Jobholders have fewer responsibilities.
B)It is more rigid than a mechanistic structure.
C)It emphasizes conformity.
D)It is relatively informal.
E)It emphasizes specific processes.
Q5) Compare the three types of technology configurations.Give an example of each.
Page 11
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Chapter 10: Human Resources Management
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Describe the three phases of the training process.Be sure to include the types of training available to enhance individual performance and productivity.
Q2) Discuss the three steps of the HR planning process being sure to describe the desired results.
Q3) Which process has both administrative functions to provide information for salary and promotional decisions,and developmental functions to provide insight for training or other improvement decisions?
A)Reward system
B)Outplacement
C)Recruitment
D)Selection
E)Performance appraisal
Q4) Concerns of human resource managers include which of the following?
A)How to manage employee layoffs
B)How to better understand needs of customers
C)Which products to produce
D)How to fund increased salaries
E)All of the above are concerns of HR managers
Q5) Summarize how labor laws and unions influence human resources management.
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Chapter 11: Managing the Diverse Workforce
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130 Flashcards
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Sample Questions
Q1) In the next decade,which of these will be true about the growth of the labor force?
A)It will expand rapidly.
B)It will expand moderately.
C)It will hold steady.
D)It will slow.
E)There will be negative growth (decline).
Q2) The "Stay to Move" program appears to be designed to
A)retain employees.
B)allow employees new opportunities at other company locations.
C)minimize employee retention.
D)maximize employee mobility.
E)all of the above
Q3) Diversity today includes differences in religious affiliation,age,disability status,military experience,economic class and educational level.
A)True
B)False
Q4) Define workforce diversity.What does "managing diversity" mean?
Q5) Give a brief history of diversity in the United States.
Q6) Discuss the challenges of a diverse workforce.
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Chapter 12: Leadership
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) All five sources of power are potentially important,but of course those bosses who have high legitimate power get the best performance from their employees.
A)True
B)False
Q2) What are the most important characteristics of the best corporate visions? Why is having a vision necessary?
Q3) Leaders who relate to others to serve their needs and enhance their personal growth while strengthening the organization are known as A)lateral leaders.
B)authentic leaders.
C)shared leaders.
D)bridge leaders.
E)servant-leaders.
Q4) Being a good leader includes taking reasonable risks.
A)True
B)False
Q5) Compare transformational and transactional leadership.Provide examples of each.
Q6) Explain the five key leadership behaviors identified by Kouzes and Posner.
Q7) What do employees and organizations want from their leaders?
Page 14
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) According to the Hackman and Oldham Model of Job Enrichment,people will perform better when they feel responsible,that their job has meaning and they know how well they are performing.
A)True
B)False
Q2) Understanding why people do the things they do on the job is an easy task for effective managers.
A)True
B)False
Q3) Instrumentality is
A)the perceived likelihood that performance will be followed by a particular outcome.
B)the value that expected outcomes hold for the person contemplating them.
C)any consequence resulting from performance.
D)the perceived likelihood that employees' efforts will enable them to attain their performance goals.
E)indirectly correlated with motivation.
Q4) All behavior,except involuntary reflexes,is motivated.
A)True
B)False
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Chapter 14: Team-Work
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142 Flashcards
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Sample Questions
Q1) Discouraging risk taking,narrowly defined jobs and having the managers determine and plan the work,are all components of a(n)
A)virtual environment.
B)working team.
C)working group.
D)team environment.
E)traditional environment.
Q2) Competing emphasizes both cooperation and assertiveness.
A)True
B)False
Q3) A reaction to conflict that involves either ignoring the problem by doing nothing at all or by deemphasizing the disagreement is known as A)accommodation.
B)avoidance.
C)probing.
D)compromise.
E)competing.
Q4) Provide an example of a stabilization relationship.Discuss why assessing working relationships is necessary.
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Chapter 15: Communicating
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Sample Questions
Q1) Blogs are used by individuals but are not used by the corporate world.
A)True
B)False
Q2) Problems with downward organizational communication include
A)information underload.
B)too much openness.
C)filtering.
D)misunderstandings.
E)not enough emphasis on oral communication.
Q3) The original memo sent by the CEO is an example of
A)downward communication.
B)upward communication.
C)horizontal communication.
D)management by objectives.
E)vertical communication.
Q4) E-mail messages are private property of the sender,not of the system's owner.
A)True
B)False
Q5) Discuss the advantages and disadvantages of each of the communication channels presented in your text.
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Chapter 16: Managerial Control
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Sample Questions
Q1) Bureaucratic control has a perceived negative connotation.
A)True
B)False
Q2) The balance sheet shows the financial picture of a company over time.
A)True
B)False
Q3) Carlos was new to his organization but quickly noticed a pattern at the annual budgeting session.Mid-level managers were asking for unrealistically high budgets while top management was attempting to require budgets under last year's actual expenditures.The management's strategies are referred to as
A)budget breakdowns.
B)bureaucratic budgeting.
C)budget resistance.
D)tactical behaviors.
E)rigid behaviors.
Q4) The most common type of tactical behavior in control systems is to manipulate information or report false performance data.
A)True
B)False
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) When adoption of a new technology requires the redesign of jobs and the redesign optimizes the social and technical efficiency of work,the design is referred to as a(n)________ approach.
A)sociotechnical system
B)structural system
C)technology-oriented system
D)remodeling system
E)ergonomic
Q2) The "learning advantage" of being a technology leader refers to
A)the ability to produce less expensive products due to familiarity and experience with the processes involved.
B)the ability to produce products more quickly through specialization of labor.
C)keeping the company ahead of the competition by generating minor product improvements that are difficult to imitate.
D)enhancing and improving upon the innovations of other companies.
E)occupying the best market niches.
Q3) Development projects have one major benefit.
A)True
B)False
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Page 19
Chapter 18: Creating and Managing Change
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Sample Questions
Q1) Discuss the general model for managing resistance.How does force-field analysis contribute to a successful change process?
Q2) Lots of happy talk from senior management helps to avoid complacency.
A)True
B)False
Q3) Nanotechnology is an example of
A)meeting an articulated need.
B)meeting an unarticulated need.
C)reactive change.
D)adaptive change.
E)an unexploited opportunity.
Q4) Adapters try to change the structure of their industries,creating a future competitive landscape of their own design.
A)True
B)False
Q5) One source of complacency is organizational structures that focus employees on narrow functional goals.
A)True
B)False
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