Strategic Management
Exam Materials
Course Introduction
Strategic Management is a comprehensive course that explores the formulation, implementation, and evaluation of business strategies to achieve long-term organizational objectives. Students learn to analyze internal and external environments, assess organizational strengths and weaknesses, and understand competitive dynamics using frameworks such as SWOT, PESTEL, and Porters Five Forces. The course emphasizes critical decision-making, resource allocation, and leadership skills necessary for guiding organizations in dynamic and complex markets. Through case studies, simulations, and real-world examples, students develop the ability to think strategically and drive sustainable growth in diverse business contexts.
Recommended Textbook Management A Focus on Leaders 2nd Edition by Annie
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16 Chapters
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McKee
Page 2
Chapter 1: Managing and Leading Today: The New Rules
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Sample Questions
Q1) According to traditional views of business,a manager is a person who provides a vision to employees.
A)True
B)False
Answer: False
Q2) Someone with a traditional management perspective on business would consider leaders to be strategic and managers to be tactical.
A)True
B)False
Answer: True
Q3) Which statement describes the best approach for organizations in today's business world?
A) Everyone must be a manager and a leader.
B) Managers should lead, and hourly staff should follow.
C) Everyone must be a leader, a manager, and a follower.
D) Leaders should manage, and managers should follow.
Answer: C
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Chapter 2: The Leadership Imperative
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Sample Questions
Q1) Your supervisor tells you to destroy all e-mails involved in a project because it could cause trouble for him and the organization.What would you do?
Answer: Sample response: Destroying the e-mails would violate my personal code of ethics.However,I would fear losing my job if I did not comply with my supervisor's request.So before destroying the e-mails,I would go to a person higher-up in the organization and ask what my options are.I would hope that this person would take over from that point on.
Q2) People tend to remember the bad leaders they have known rather than the good ones.
A)True
B)False
Answer: True
Q3) Which of the following statements about leadership in today's business world is NOT true?
A) Good leaders use power.
B) Leaders should see change as opportunity.
C) Employees should adopt an "us" versus "them" attitude toward leaders.
D) Employees are motivated by leaders who are authentic and real.
Answer: C
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Page 4
Chapter 3: Motivation and Meaning
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Sample Questions
Q1) A resonant environment is a workplace characterized by efficiency and orderliness.
A)True
B)False
Answer: False
Q2) The approval of one's peers is an ________.
A) intrinsic motivator because the sense of approval is an emotional feeling
B) intrinsic motivator because the sense of approval is not tangible
C) extrinsic motivator because the sense of approval is an emotional feeling
D) extrinsic motivator because the sense of approval comes from other people
Answer: D
Q3) Negative reinforcement occurs when an individual receives punishment for a given behavior.
A)True
B)False
Answer: False
Q4) Autonomy in a job helps a worker take ownership and responsibility for the work.
A)True
B)False Answer: True
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Chapter 4: Communication: The Key to Resonant
Relationships
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Sample Questions
Q1) A high-context culture has ________.
A) diverse history
B) porous boundaries
C) strong group identity
D) little group identity
Q2) In a low-context situation,messages are understood by ________.
A) just about any listener
B) only the outsiders
C) only the insiders
D) only native speakers
Q3) A magazine article claims that Berlo's model of communication is a major improvement over the Shannon-Weaver model and the Schramm model.Do you agree? Explain.
Q4) If you are sending a(n)________ message,try to use the ________ communication channel possible.
A) unambiguous, richest
B) ambiguous, leanest
C) ambiguous, richest
D) highly complex, leanest
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Chapter 5: Planning and Strategy: Bringing the Vision to Life
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Sample Questions
Q1) A restaurant's planning document includes the statement,"Buy van to enter food truck market at start of next school year." What is this statement?
A) the restaurant's mission
B) a tactic
C) a long-term strategic goal
D) the restaurant's vision
Q2) A growth strategy is a corporate strategy that focuses on increasing market share.
A)True
B)False
Q3) Good plans should be both rational and creative.
A)True
B)False
Q4) The U.S.market for vegetarian and vegan foods has experienced considerable growth over the past decade.What is the key factor driving this change?
A) natural environment
B) sociocultural environment
C) economic environment
D) technological environment
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Chapter 6: The Human Side of Planning: Decision Making and Critical Thinking
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Sample Questions
Q1) Which kinds of decisions are hardest to evaluate?
A) a decision made by a single person
B) unemotional decisions
C) a decision made by an organization
D) emotionally charged group decisions
Q2) You meet a dog named Sam.How are you likely to store this information in your brain?
A) in an existing "ordinary dog name" schema that includes other dogs that you know: Rover, Barky, and Lucy
B) in a new "dog name" schema created especially for Sam, while retaining any other existing "dog name" schemas
C) in a "name" schema that includes other individuals that you know: Bill, Nancy, and so on
D) after deleting any "ordinary dog name" schema that you already have, in a new "ordinary dog name" schema for Sam
Q3) A schema is a mental file where you store a thought or a memory.
A)True
B)False
Q4) Why is assimilation considered harmful in some situations?
Page 8
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Chapter 7: Change: a Focus on Adaptability and Resiliency
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Sample Questions
Q1) In the Gestalt cycle of experience,the sixth and final step is resolution.Which sequence correctly identifies the first five steps of the cycle?
A) sensation, awareness, action, energy, contact
B) sensation, awareness, energy, action, contact
C) awareness, sensation, contact, action, energy
D) contact, awareness, sensation, action, energy
Q2) You are leading a team through the Gestalt cycle to explore major strategic changes that can successfully guide your company through a tough economy.After a few weeks of task force meetings,you realize the group is stuck in analysis paralysis.How would you address this problem?
Q3) According to Shea,spending time on something that is not critical to an organization is termed a(n)________.
A) focus
B) bomb
C) waste
D) ignore
Q4) Lewin's force field analysis sees permanent change as frozen into place.
A)True
B)False
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Chapter 8: Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship
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Sample Questions
Q1) To promote creativity within an organization,managers should ________.
A) develop organizational culture that values creativity
B) tightly control workers and compel them to be creative
C) punish workers who fail to show creativity
D) reward creative workers only
Q2) When you are working hard to balance a complex budget utilizing systematic and exhaustive methods,you are using the ________ domain of creativity.
A) deliberate-emotional
B) deliberate-cognitive
C) spontaneous-emotional
D) spontaneous-cognitive
Q3) Creative people typically are able to deal well with uncertainty and ambiguity with a ________ approach.
A) stubborn
B) rigid
C) flexible
D) vague
Q4) Explain the importance of a break-even point for a small business.
Page 10
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Chapter 9: Organizing for a Complex World: Structure and Design
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Sample Questions
Q1) A chain of large warehouse stores has separate teams devoted to clothing,groceries,appliances,and electronics.This is an example of ________.
A) process departmentalization
B) matrix structure
C) product departmentalization
D) network structure
Q2) In which legal structure for organizations are owners never responsible for the company's assets or debts?
A) sole proprietorship
B) partnership
C) corporation
D) LLC
Q3) Tall,hierarchical organizations are likely to have ________.
A) a high level of job specialization
B) a low level of job specialization
C) more workers who are generalists
D) fewer workers who are specialists
Q4) How does a matrix structure work? Give an example.
Q5) Define environmental uncertainty and provide a current,real-life example.
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Chapter 10: Teams and Teambuilding
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Sample Questions
Q1) People who have an MBTI® judging style are usually comfortable with ambiguity.
A)True
B)False
Q2) What type of learner lives in the world of abstract ideas and theories?
A) converger
B) diverger
C) accommodator
D) assimilator
Q3) When one person misses a deadline,everyone is affected.This implies which type of group conflict?
A) reward conflict
B) process conflict
C) task interdependency conflict
D) resource conflict
Q4) Social loafing can be prevented by ensuring that all team members ________.
A) are committed to the team
B) are qualified to be members of the team
C) use nonverbal communication
D) have high social status
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Chapter 11: Working in a Virtual World: Technology As a Way of Life
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Sample Questions
Q1) As a result of globalization,the amount of cargo passing through U.S.ports has ________.
A) increased sharply
B) decreased sharply C) decreased slightly D) increase slightly
Q2) A key advantage that virtual education systems have is the ability to serve niche markets with specialized classes.
A)True
B)False
Q3) According to the model of evolution in virtual learning developed by Zemsky and Massey,the use of course management systems marks ________.
A) Cycle 1
B) Cycle 2
C) Cycle 3
D) Cycle 4
Q4) An example of cloud computing is Google Docs.
A)True
B)False
Page 13
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Chapter 12: Organizational Controls: People, processes, quality, and Results
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Sample Questions
Q1) Bar code readers that perform real-time tracking in grocery stores are an example of ________.If sales are down,the managers will know immediately,and they can take corrective action such as more advertising.
A) concurrent control
B) performance metrics
C) normative control
D) implicit control
Q2) Suki's dress pattern business has grown quickly.She meets with advisors to plan the company's next phase,and tells them she's likely to use the Beyond Budgeting control system.One thing that attracted Suki to the system is that it focuses on ________.
A) tightly controlling employees
B) eliminating redundancy
C) empowering employees
D) centralizing decision making
Q3) The consensus in the management community is that the most effective controls focus on people,processes,and results.Do you agree? Explain your reasoning.
Q4) What is feed-forward control? Give an example.
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Chapter 13: Culture: Its Powerful
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Sample Questions
Q1) Research finds that having a culture that supports diversity ensures that an organization will be innovative.
A)True
B)False
Q2) The study of human culture is called ethnography.
A)True
B)False
Q3) Which of the following is NOT part of a culture's values?
A) questions about right and wrong
B) questions about good and bad
C) questions about practices considered desirable or undesirable
D) questions about people's wealth
Q4) An organization that encourages all members to participate in economic,social,and political processes would receive a high GLOBE score in ________.
A) future orientation
B) institutional collectivism
C) in-group collectivism
D) humane orientation
Q5) What is a more? Are they always moral? Give an example to explain your answer.
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Chapter 14: Globalization: Managing Effectively in a Global Economic Environment
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Sample Questions
Q1) Laurent is CEO of a software firm in central France.After monitoring the Russian economy since the end of the Cold War,Laurent feels it is time to explore business opportunities in the country.Which of the following issues would present a challenge to Laurent's mission?
A) Russian wages
B) geographic proximity
C) Russian law
D) Russian education
Q2) The Cold War was a(n)________.
A) political and ideological battle between the Soviet Union and the United States
B) bloody conflict between Japan and the United States
C) proxy war between the United States and China
D) ideological battle between the Soviet Union and Eastern Europe
Q3) Why is the United States hamstrung with respect to having influence over political activities in China?
A) China owes the United States over $2 trillion.
B) The United States owes China over $2 trillion.
C) China owns every major U.S. bank.
D) The United States owns many factories in China.
Page 16
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Chapter 15: Sustainability and Corporate Social
Responsibility: Ensuring the Future
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Sample Questions
Q1) To maintain a sustainable food supply,ancient tribes ________.
A) practiced organic farming
B) were nomadic
C) elected powerful leaders
D) fought wars over farm land
Q2) According to the book,________ economies should be concerned with sustainability.
A) industrial
B) developing
C) all
D) recovering
Q3) Two reasons why development cooperation initiatives aren't reaching their goals are: governments of developing nations have a hard time changing the status quo,and many of the world's developed economies have not adopted many principles and policies that lead to economic,social,or environmental sustainability.
A)True
B)False
Q4) Describe how the tagline for Toyota's Prius hybrid car,"Where man's wants and nature's needs agree," relates to sustainability.
Page 17
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Chapter 16: Managing and Leading for Tomorrow
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Sample Questions
Q1) According to Google's Chade-Meng Tan,the cognitive component of compassion is
A) "I understand you"
B) "I feel for you"
C) "I want to help you"
D) "I think about your goals"
Q2) A great leader,according to Chade-Meng Tan,is someone who is able to "get things done."
A)True
B)False
Q3) What does Chade-Meng Tan of Google mean when he says a leader should operate with an "egoless ego"?
Q4) For 21st-century managers,education should ________.
A) include an MBA program
B) consist primarily of on-the-job experience
C) be ongoing
D) be mandated by their organizations
Q5) Rank your top five values that you listed in the "My Values" exercise on page 620.Explain each choice.
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