Strategic Information Systems Management
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Course Introduction
Strategic Information Systems Management explores the crucial role of information systems in supporting and shaping an organizations strategic objectives and competitive advantage. The course examines how managers align IT initiatives with business strategy, navigate technological change, and leverage data-driven decision making. Topics include IT governance, digital transformation, risk management, resource allocation, and the impact of emerging technologies on business models. Through real-world case studies and practical frameworks, students develop the skills to assess, plan, and manage information systems at a strategic level, preparing them to contribute effectively to organizational success in the digital age.
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Using MIS 7th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) The term management information systems refers to the management and use of information systems that help businesses achieve their strategies.
A)True
B)False
Answer: True
Q2) It is generally more difficult to make changes to the ________ of an information system than to the database itself.
A) software
B) hardware
C) programs
D) procedures
Answer: D
Q3) A good information system is one that provides the users with more information than what is required.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Business Processes, Information Systems, and Information
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Sample Questions
Q1) Which of the following tools facilitates asynchronous communication?
A) videoconferencing
B) webinar
C) discussion forum
D) screen-sharing application
Answer: C
Q2) Which of the following is a comprehensive tool for communication?
A) Google Hangouts
B) SharePoint
C) Google Drive
D) Microsoft Lync
Answer: D
Q3) Explain why structured decisions seldom require collaboration.
Answer: A structured decision process is one where there is an understood and accepted method for making the decision. Since the decision process is already understood, there is no reason for collaboration to determine how to make the decision.
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) FunText is a company that owns an app used for text messaging. It recently offered a membership extension of six months without any additional charges to its existing customers who had registered for a three-year membership. By doing this, which competitive strategy did FunText implement?
A) creation of a new service
B) product differentiation
C) locking in customers
D) locking in suppliers
Answer: C
Q2) Which of the following statements is true of business process designs?
A) Most process designs require people to work in new ways.
B) Business process designs do not involve the need to follow different procedures.
C) Business process designs should be accompanied by a change in management.
D) Process designs attract very little employee resistance.
Answer: A
Q3) Operations refer to transforming inputs into the final product.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) A ________ is a small, lightweight, power-conserving, computing device that is capable of wireless access.
A) PC
B) mainframe computer
C) server
D) mobile device
Q2) ________ refers to data delivered to the user at the precise moment it is needed.
A) Asynchronous data
B) Just-in-time data
C) Source code
D) Payload
Q3) The CPU stores results of computations on the hard drive.
A)True
B)False
Q4) A ________ is equivalent to 1,024 bytes.
A) gigabyte
B) kilobyte
C) terabyte
D) megabyte
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Chapter 5: Database Processing
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Sample Questions
Q1) Which of the following is true of MySQL?
A) It is offered by Oracle.
B) It is license-free for most applications.
C) It is a closed-source database product.
D) It is yet to be widely adopted.
Q2) The rows in a database are called ________.
A) records
B) tables
C) files
D) fields
Q3) MySQL is an open source DBMS product that is license-free for most database applications.
A)True
B)False
Q4) A ________ is a collection of forms, reports, queries, and programs that serves as an intermediary between users and database data.
A) database application
B) database design
C) data field
D) data model
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) Which of the following is a benefit of in-house hosting?
A) superior flexibility and adaptability to growing or fluctuating demand
B) lower capital requirements
C) in depth visibility of security and disaster preparedness
D) fewer training requirements
Q2) When does it not make sense to use cloud-based infrastructure?
Q3) The most basic cloud offering is platform as a service (PaaS), which is the cloud hosting of a bare server computer or data storage.
A)True
B)False
Q4) A URL consists of a protocol followed by a domain name or public IP address.
A)True
B)False
Q5) The term "cloud" is used to refer to the elastic leasing of pooled computer resources over the Internet.
A)True
B)False
Q6) Explain the three factors that have made cloud computing advantageous today.
Q7) What is an IP address? Describe the advantages of private and public IP addresses.
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) A stored procedure is a ________.
A) program stored in a database that keeps the database consistent when certain conditions arise
B) history of actions executed by a database management system
C) computer program stored in a database that is used to enforce business rules
D) data structure that improves the speed of data-retrieval operations in a database
Q2) What are the four phases of the customer life cycle? Briefly describe each phase.
Q3) When an organization has inconsistent duplicated data, it is said to have a problem of ________.
A) information silo
B) data integrity
C) error of omission
D) data segregation
Q4) What are the four challenges of implementing new enterprise systems?
Q5) Transitioning to a new enterprise system requires careful planning and substantial training.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) SM communities differ from communities in the past in that they are ________.
A) formed based on family relationships
B) limited by geographic location
C) formed based on mutual interests
D) limited by organizational boundaries
Q2) A viral hook induces users of an SM site to share a message with others.
A)True
B)False
Q3) According to Nan Lin, which of the following types of capital adds value through information, influence, and personal reinforcement?
A) social capital
B) human capital
C) structural capital
D) process capital
Q4) When a business opens its site to user-generated content (UGC), it protects itself from misguided people who post junk unrelated to the site's purpose.
A)True
B)False
Q5) How do organizations staff and manage sensing activities in SEAMS?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) A ________ is a network of activities, repositories, roles, resources, and flows that interact to accomplish a business function.
A) business stature
B) business analysis
C) business process
D) business policy
Q2) Fixing a system so that it works correctly, or adapting it to changes in requirements, occurs during the ________ phase of the SDLC.
A) implementation
B) maintenance
C) requirements analysis
D) component design
Q3) Control Objectives for Information and related Technology (COBIT) practices were created by Object Management Group (OMG) for documenting business processes.
A)True
B)False
Q4) What are the phases of the systems development life cycle (SDLC)?
Q5) Define business process, roles, resources, and data flows.
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Chapter 10: Information Systems Security
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Sample Questions
Q1) ________ is defined as information containing patterns, relationships, and trends of various forms of data.
A) Process mining
B) Business process management
C) Business intelligence
D) Spatial intelligence
Q2) A BI server extends alert/RSS functionality to support user subscriptions.
A)True
B)False
Q3) A data mart is a lot larger than a data warehouse.
A)True
B)False
Q4) In market-basket terminology, the ratio of confidence to the base probability of buying an item is called ________.
A) confidence
B) support
C) granularity
D) lift
Q5) What are MapReduce and Hadoop?
Q6) Define business intelligence and BI systems.
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Chapter 11: Information Systems Management
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Q1) Which of the following is a risk of outsourcing IS/IT functions?
A) It gives undue authority to the CIO in the executive team.
B) It provides the hiring organization with too many choices.
C) It involves the potential loss of intellectual capital.
D) It invariably results in diseconomies of scale.
Q2) In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
A) operations
B) technology
C) development
D) outsourcing relations
Q3) By outsourcing IS, organizations reduce risks associated with implementation.
A)True
B)False
Q4) IS users are restricted from participating in requirements meetings for new applications that they will use and for major changes to applications that they currently use.
A)True B)False
Q5) Describe the loss of control associated with outsourcing.
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Chapter 12: Information Systems Development
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Sample Questions
Q1) What are spyware and adware programs?
Q2) ________ are the primary means of authentication and are important not just for access to a user's computer, but also for authentication to other networks and servers to which the user may have access.
A) Private keys
B) User names
C) Passwords
D) Personal identification numbers
Q3) The computers that run the DBMS and all devices that store database data should reside in locked, controlled-access facilities. This is done to ________.
A) stop SQL injection attacks
B) protect against email spoofing
C) prevent brute force attacks
D) provide physical security
Q4) It is safer to use the same password for all the Web sites.
A)True
B)False
Q5) Define encryption and explain symmetric and asymmetric encryption for computer systems.
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Chapter 13: The International Dimension
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Q1) Distributed database processing refers to the processing of ________.
A) a single database that resides in multiple locations
B) multiple databases that reside in a single location
C) only those databases that contain copies of the same data items
D) only those databases that are divided into nonoverlapping segments
Q2) The principal planning task for an international IS organization is to ________.
A) localize software packages to focus on quantity more than quality
B) setup IS departments for every process in all of its branches
C) integrate the organization's information systems with the outsourced vendors' information systems
D) align IT and IS resources with the organization's competitive strategy
Q3) The bullwhip effect increases the overall profitability of the supply chain.
A)True
B)False
Q4) When a firm is localizing a computer program, which of the following should it avoid?
A) translating the user interface
B) retaining forms and reports that have labels
C) adjusting the sorting order for different character sets
D) redrawing and translating diagrams
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