Strategic Information Systems Management
Exam Solutions
Course Introduction
Strategic Information Systems Management explores the role of information systems in supporting and shaping business strategies within organizations. The course examines how managers can leverage technology to gain competitive advantage, drive innovation, and improve organizational efficiency. Topics cover the alignment of information systems with business goals, IT governance, digital transformation, risk management, and emerging trends in information technologies. Through case studies and real-world examples, students develop the skills necessary to make informed decisions regarding the selection, implementation, and management of information systems in dynamic business environments.
Recommended Textbook Management Information Systems 10th Edition by
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14 Chapters
1779 Verified Questions
1779 Flashcards
Source URL: https://quizplus.com/study-set/2824
James A. OBrien George M. Marakas
Page 2
Chapter 1: Foundations of Information Systems in Business
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) In order for something to be classified as a "system", a computerized environment must be involved.
A)True
B)False
Answer: False
Q2) Optical disks and plastic cards are examples of hardware resources, but paper forms are not.
A)True
B)False
Answer: False
Q3) How do information systems aid in decision making?
A) Information systems help companies determine investments.
B) Information systems help companies determine which products to sell or discontinue.
C) Information systems can be used to gain competitive advantage.
D) All of the choices are correct.
Answer: D
Q4) People, hardware, software, __________, and networks are the five basic resources of information systems.
Answer: data
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Chapter 2: Competing With Information Technology
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Information technology can enable a company to develop relationships with its customers in virtual communities.
A)True
B)False
Answer: True
Q2) _______________ knowledge is made up of data, documents, and things written down.
Answer: Explicit
Q3) When a firm develops ways to differentiate their products and services from their competitors', it is pursuing a _______________ strategy.
A) differentiation
B) alliance
C) innovation
D) marketing
Answer: A
Q4) Business process reengineering (BPR) is most often called streamlining.
A)True
B)False
Answer: False
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Chapter 3: Computer Hardware
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Use of _______________ panel video monitors for desktop systems has become more common as their cost has become more affordable.
Answer: flat
Q2) Video displays and printed documents have been, and still are, the most common forms of output from computer systems.
A)True
B)False
Answer: True
Q3) Pen-based computing technologies are being used in many hand-held computers and personal digital assistants.
A)True
B)False
Answer: True
Q4) There are two basic types of semiconductor memory: Read Only Memory (ROM) and _______________.
Answer: Random Access Memory (RAM
Q5) Floppy disks consists of a polyester film disk covered with an _______________ compound.
Answer: iron oxide
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Chapter 4: Computer Software
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) COTS software stands for:
A) Custom off-the-shelf software
B) Commercial off-the-shelf software
C) Combined off-the-shelf software
D) Contaminated on-the-surface software
Q2) When high-level programming languages are used, programmers must learn a different language for each type of computer that uses the program.
A)True
B)False
Q3) All of these statements regarding web logs or blogs are false except:
A) Blogs are websites of commercial origin
B) Each blog is a developing commentary on a particular theme that uses a dated log format
C) Blogs are declining in popularity because they are difficult to update
D) The information on a blog can only be written by the site owner
Q4) A language compiler translates computer programs written in another programming language into the computer's own machine language instruction codes.
A)True
B)False
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Chapter 5: Data Resource Management
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Many end users have trouble correctly phrasing database language search queries, so most end-user DBMS packages now offer _______________ methods.
A) speech recognition
B) command line
C) GUI
D) All of the choices are correct.
Q2) A data model serves as a logical framework on which to base the physical design of a database.
A)True
B)False
Q3) An _______________ consists of data values describing the attributes of an entity, plus the operations that can be performed upon the data.
Q4) A website stores hyperlinked pages of multimedia (text, graphics, photographs, video, and audio) in a _______________ database.
Q5) To solve the problems encountered with the file processing approach, the _______________ management approach was conceived. It is the foundation of modern methods of managing organizational data.
Q6) Boolean logic consists of three logical operators: AND, OR, and _______________.
Page 7
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Chapter 6: Telecommunications and Networks
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Skype software allows telephone conversations through a PC and over the Internet instead of a separate phone connection.
A)True
B)False
Q2) In the central server architecture of P2P networking, the P2P software connects your PC to a central server with the directory of all users of the network.
A)True
B)False
Q3) As it relates to telecommunications media, the problem of the last mile is:
A) A low voltage drop at the end of the line
B) Tying into older technology
C) Finding the money to complete the project
D) None of the choices are correct.
Q4) IPv4, the current Internet addressing protocol, can accommodate about _______________ addresses.
A) 4 trillion
B) 4 billion
C) 4 million
D) None of the above
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Chapter 7: Electronic Business Systems
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) According to the Real World case, Cisco's latest strategy initiative, Cisco 3.0, is about using technology and collaborative tools to fundamentally change the nature of work.
A)True
B)False
Q2) Online transaction processing is considered a _______________ system because it captures and processes transactions immediately.
A) customer service
B) post-event
C) batch processing
D) real time
Q3) The term interactive marketing has been coined to describe a supply chain management process that is based on using the Internet, intranets, and extranets to establish a two-way transactions between a business and its customers.
A)True
B)False
Q4) Human resource information systems support the strategic, tactical, and _______________ use of the human resources of an organization.
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Chapter 8: Enterprise Business Systems
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The ERP software packages that were the mainstay of ERP implementations in the 1990s were often criticized for their _______________.
Q2) In the _______________ phase of a customer relationship, a business relies on CRM software tools and databases to proactively identify and reward its most loyal and profitable customers via targeted marketing programs. A) acquire B) enhance C) retain D) all of the choices are correct.
Q3) According to the text, a company can boost its profits by _______________ percent by increasing its annual customer retention by only 5 percent.
Q4) A CRM system includes all the following phases, except: A) Acquire B) Enhance C) Balance D) Retain
Q5) According to the text, in many cases ERP failures are due to _______________ on the claims of ERP software vendors.
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Chapter 9: Electronic Commerce Systems
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Many B2B e-commerce portals are developed and hosted by third parties who serve as infomediaries that bring buyers and sellers together in catalog, exchange, and auction markets.
A)True
B)False
Q2) _______________ management software helps e-commerce companies develop, generate, deliver, update, and archive data and multimedia information at e-commerce websites.
Q3) Many websites encourage visitors to register so _______________ files can be used to automatically identify returning visitors.
Q4) A many-to-one marketplace hosts one major supplier, who dictates product catalog offerings and prices. Examples include Cisco.com and Dell.com.
A)True
B)False
Q5) Barnesandnoble.com was created as an independent e-commerce company that was spun off by the Barnes & Noble book retail chain.
A)True
B)False
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Chapter 10: Decision Support Systems
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Adaptive learning systems can only modify their behaviors based on the information with which they are programmed.
A)True
B)False
Q2) Many companies are using webcasting to selectively broadcast reports and other information to the networked PCs of managers and specialists over corporate internets. This is an example of _______________ reporting.
Q3) Data that are incomplete or ambiguous are often referred to as __________ data.
Q4) A suspect identification expert system is an example of an expert system in the application category of:
A) Decision management
B) Diagnostic/troubleshooting
C) Design/configuration
D) Selection/classification
Q5) The first goal of executive information systems was to provide top executives with immediate and easy access to information about a firm's critical success factors (CSFs), that is, key factors that are critical to accomplishing an organization's _______________ objectives.
Q6) Information has three dimensions: time, content, and _______________.
Page 12
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Chapter 11: Developing Businessit Strategies
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Sample Questions
Q1) _______________ are the potential for business and market losses posed by competitors, competitive forces, government, or disruptive technologies.
Q2) The _______________ component of the business/IT planning process involves developing business strategies that support a company's business vision, using IT to create innovative e-business systems focusing on customer and business value.
A) resource management
B) technology architecture
C) strategic development
D) All of the choices are correct.
Q3) New business processes are stored in a _______________ of reusable business models and application components.
A) repository
B) bank
C) database
D) All of the choices are correct.
Q4) When personnel staff create a role-playing exercise to be used in a supervisory training, they are creating a _______________.
Q5) In a planning context, a virtual world is a _______________ of the real world.
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Chapter 12: Developing Businessit Solutions
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145 Flashcards
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Sample Questions
Q1) The application development capabilities built into a variety of software packages have made it easier for many users to develop their own computer-based solutions.
A)True
B)False
Q2) Recording and communicating detailed system specifications, including procedures for end users and IS personnel and examples of input screens, output displays, and reports, is a(n) _______________ activity.
A) acquisition
B) software development
C) documentation
D) conversion
Q3) The resource allocation report contains information related to the difference between actual and planned project progress.
A)True
B)False
Q4) Once all of the activities in the planning phase are complete, and detailed plans have been created and approved, the _______________ phase of the project can begin.
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Chapter 13: Security and Ethical Challenges
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119 Flashcards
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Sample Questions
Q1) Computer monitoring has been criticized as unethical because no one is overseeing the person who monitors the workers.
A)True
B)False
Q2) Individuals have been mistakenly arrested and jailed, and others have been denied credit because of their physical profiles or personal data. These are often the result of:
A) Computer profiling and computer matching
B) Unauthorized opt-in
C) Censorship
D) Adware
Q3) According to the text, companies are protecting themselves from computer crime by using:
A) Antivirus software
B) Intrusion-detection systems
C) Biometrics
D) All of the choices are correct.
Q4) Spyware is annoying, but generally no threat to your privacy.
A)True
B)False
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Chapter 14: Enterprise and Global Management of Information Technology
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124 Flashcards
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Sample Questions
Q1) IS operations are a cost to the company. When a company uses system performance monitors and then allocates costs to user departments based on the information services rendered, the company is applying a(n) _______________ system.
A) record keeping
B) outsourcing
C) chargeback
D) rebound
Q2) The conventional approach to managing IT human resources is to develop evolving workgroups that are organized around emerging IT-intensive business initiatives, with little explicit delegation of tasks.
A)True
B)False
Q3) The CIO and the chief _______________ officer have primary responsibility for leading the business/IT planning process so that IT is aligned with strategic business goals.
Q4) The success or failure of an information services organization rests primarily on the quality of its _______________.
Page 16
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