Strategic Information Systems
Final Exam Questions
Course Introduction
Strategic Information Systems explores the role of information systems in achieving and sustaining competitive advantage in organizations. The course examines how organizations design, implement, and leverage information systems to support business strategy, facilitate innovation, and respond to rapidly changing environments. Topics include aligning IT capabilities with organizational goals, strategic IT investments, the impact of digital transformation, and case studies highlighting successful and failed information systems strategies. Students will gain insights into evaluating the strategic value of information systems and develop skills to make informed decisions about the deployment and management of technology at the enterprise level.
Recommended Textbook
Managing and Using Information Systems A Strategic Approach 6th Edition by Keri E.
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Pearlson
Chapter 1: Introduction
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Sample Questions
Q1) Information systems (IS) managers should participate in all of the important IS decisions, even if those decisions do not impact the IS department.
A)True
B)False
Answer: True
Q2) Define Wisdom:
A) knowledge infused with intuition and judgment that facilitates the ability to make decisions
B) a process
C) all forms of technology used to create data
D) anything that makes a person clever
E) only d and b
Answer: A
Q3) Information for top management is usually based on a long time horizon, with great detail and high structuredness.
A)True
B)False
Answer: False
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3
Chapter 2: The Information Systems Strategy Triangle
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Sample Questions
Q1) Technology guru Tim O'Reilly said this about the publishing industry: "To adapt, publishers need to cannibalize their own business, experimenting with new forms, new formats, and new business models." This statement is consistent with:
A) Generic framework
B) Focus strategy
C) Hypercompetition
D) Direct strategy
E) Porter's generic strategies
Answer: C
Q2) Which is not a question that can be used to understand organizational design?
A) Who holds the decision rights to critical decisions?
B) What are the characteristics, experiences, and skill levels of the people within the organization?
C) Where is the organization's headquarters located?
D) What are the key business processes?
E) What is the culture of the organization?
Answer: C
Q3) CRM stands for ________________.
Answer: Customer Relationship Management
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Page 4
Chapter 3: Strategic Use of Information Resources
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Sample Questions
Q1) Kodak was once the largest supplier of photographic film. In 2004 it was dropped from the Dow Jones Industrial Average after having been listed for 74 years. Kodak failed to use IT to fend off which one of the following of Porter's 5 competitive forces?
A) Bargaining power of suppliers
B) Threat of substitute products
C) Potential threat of new entrants
D) Bargaining power of buyers
E) Industry collaboration
Answer: B
Q2) A firm that acquires a supplier is looking to reduce the "bargaining power of suppliers" force.
A)True
B)False
Answer: True
Q3) This IT asset is business data that has been captured, organized and made available to an organization.
Answer: Information repository
Q4) List the three IS tools used to optimize the operations of a firm's value chain.
Answer: ERP, SCM, CRM
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Chapter 4: Organizational Strategy and Information Systems
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Sample Questions
Q1) Effective, cross-cultural communication in today's global and "flattened" world is:
A) Easy to achieve
B) Difficult to achieve
C) Of little consequence to the organizational strategy
D) Achieved by using the best available technologies
E) No longer an issue for managers
Q2) A matrix organization:
A) Can involve multiple bosses and multiple teams
B) Requires quite a bit of communication to be successful
C) Were rare for quite a while but have become more common in recent years
D) All of the above
E) None of the above
Q3) Differences in organizational and national culture normally do not affect system development and use.
A)True
B)False
Q4) This term is used to describe a situation where technology enables individuals from all parts of the organization to reach and communicate with all other parts of the organization.
6
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Chapter 5: Information Systems and the Design of Work
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Sample Questions
Q1) The traditional approach uses subjective observation while the digital approach involves ____________
Q2) Digital natives are willing to take a lower-paying job with better social media access, device choice, and mobility over a higher-paying job with less technological flexibility.
A)True
B)False
Q3) The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.
A) a Wiki
B) Groupware
C) RSS (web feeds)
D) Social networking sites
E) a Virtual Private Network
Q4) Why are teams using collaborative tools like groupware and wikis to coordinate their work rather than a communication tool like e-mail?
Q5) Telecommuting is (more/less) accepted by people in countries such as Japan and China
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Chapter 6: Information Systems and Business Transformation
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Sample Questions
Q1) The functional perspective keeps the "big picture" in view.
A)True
B)False
Q2) Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.
Q3) This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.
A) Customer Relationship Management (CRM)
B) Supply Chain Management (SCM)
C) Product Lifecycle Management (PLM)
D) Enterprise Resource Planning (ERP)
E) Value Chain Management (VCM)
Q4) IS can impede change, particularly when the _________ don't match the capabilities of the IS.
Q5) The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.
Q6) What does SCM stand for?
Page 8
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Chapter 7: Architecture and Infrastructure
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Sample Questions
Q1) A legacy system is all of the following, except:
A) Usually found on a mainframe
B) A system that is already in place, from the past
C) A system that often holds the middle tier of a multiple-tier system.
D) Old systems that often require hard-to-use command languages
E) Systems that most often have detailed information that can be accessed by a system at a higher tier.
Q2) Marketing has repeatedly asked the IT department about the possibility of aligning the new marketing plan with the company's web site. They would like the new web site to be able to support more active content and permit customers to query an online catalog. You let them know that this is currently being considered and that you're determining if this new business strategy can be translated into a viable plan of action. This would be part of which of the following?
A) IT architecture
B) IT infrastructure
C) System architecture
D) Server upgrade program
E) IT strategy
Q3) Explain how cloud computing services benefit from virtualization.
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Page 9
Chapter 8: Security
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Sample Questions
Q1) Thanks to tightened security in operating systems, it is more difficult than ever before for hackers to break into systems, compared to the early 1990s, when people were much less often protected, less aware of risks, and more easily fooled.
A)True
B)False
Q2) What are the shortcomings of passwords?
Q3) Internal threats are considered the most lethal threat. What are they, why are they so lethal and what can a company do to protect against them?
Q4) A hacker who buys credit card information from hackers receives a short-term guarantee in case the card is declined.
A)True
B)False
Q5) This is a situation in which the thief counterfeits a different person's address
Q6) The deep web is a part of the internet that includes unindexed websites offering both legal and illegal items, such as passports, citizenship, and even murders for hire.
A)True
B)False
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Page 10
Chapter 9: The Business of Information Technology
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Sample Questions
Q1) Four asset classes of IT investments include:
A) Financial Systems
B) Marketing systems
C) Control systems
D) all the above
E) none of the above
Q2) This is a plan designed to counter a manmade or natural disaster that could cripple an enterprise.
A) Business Continuity Plan
B) Disaster Recovery Plan
C) Business Disaster Plan
D) Disaster Business Case
E) Business-IT Maturity Model
Q3) Describe at least one new role emerging in organizations today as a result of social business.
Q4) There are three main ways to handle funding for IT, including chargeback to users, allocation of costs to users, and providing IT services from a corporate budget.
A)True
B)False
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Chapter 10: Governance of the Information Systems Organization
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Sample Questions
Q1) This is a balanced approach to managing a company's IT organization.
A) Centralization
B) Decentralization
C) Federalism
D) Joint-Control
E) Business Centricity
Q2) This IT governance archetype consists of C-level executives and at least one other business group. An IT executive may be an additional participant.
A) Business monarchy
B) IT monarchy
C) Feudal
D) Federal
E) IT Duopoly
Q3) As a result of Sarbanes-Oxley Act, the CEO, CFO and CIO must certify financial accounting records.
A)True
B)False
Q4) This term is used to describe the increasingly powerful tools available to consumers that are impacting corporations.
Page 12
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Chapter 11: Information Systems Sourcing
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Sample Questions
Q1) The purchase of a good or service that was previously provided internally, or that could be provided internally, is called:
A) Outsourcing
B) Insourcing
C) Inshoring
D) Offshoring
E) Nearsourcing
Q2) Explain how an IS outsourcing provider is able to derive savings that companies themselves cannot realize.
Q3) Using outsourcing providers frees up a business's employees so that they can devote their energies to core competencies for the business.
A)True
B)False
Q4) How can a government create an environment where companies from other nations will want to offshore work to their country? List several specific examples.
Matching
Q5) Compare and contrast cloud computing with offshore outsourcing.
Q6) This is the most traditional approach to sourcing.
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Chapter 12: Managing IT Projects
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Sample Questions
Q1) An organization may convert from an old system to a new system by choosing to run both the old and new systems at the same time until the new system is fully accepted. This is known as __________.
A) Cutover
B) Parallel conversion
C) Direct cutover
D) Agile development
E) SDLC
Q2) This is a temporary endeavor undertaken to create a unique product, service or result.
A) project
B) event
C) scope
D) requirement
E) system
Q3) Identify an example of project management software and the features/functionality you would expect it to provide.
Q4) This is the term used to describe Web apps that are created by combining existing applications, data, and infrastructure.
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Chapter 13: Business Intelligence Knowledge Management and Analytics
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Sample Questions
Q1) The four main types of intellectual property are all of the following EXCEPT:
A) Patent
B) Trademarks
C) Designs
D) Data warehouse
E) Copyrights
Q2) Identify some of the sources of big data.
Q3) Explain how information-based intellectual property, such as a digital book, is different from physical property and why it is harder to protect.
Q4) Business intelligence is a more specific form of knowledge management that seeks to extract knowledge from ______.
Q5) This allows individuals to own their creativity and innovation in a way similar to owning physical property.
A) Intellectual property
B) Open source license agreement
C) Economies of scale
D) Intellectual capital
E) Patents
Q6) How can a company use social analytic tools to further their mission?
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Chapter 14: Privacy and Ethical Considerations in Information Management
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Sample Questions
Q1) The question "What information does a person or an organization have a right or a privilege to obtain?" is part of this ethical issue.
A) Privacy
B) Accuracy
C) Accessibility
D) Perfection
E) Property
Q2) Green computing is often associated with supporting the triple bottom line known as:
A) Economic, environmental and social
B) Stockholder, stakeholder and society
C) People, Privacy and Property
D) Google, Facebook and Microsoft
E) Data, information and knowledge
Q3) Green computing is a passing phase and will likely be less strategic to companies in the very near future.
A)True
B)False
Q4) Give reasons why users are so willing to forgo privacy on the Internet.
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