Strategic Human Resources Management
Exam Answer Key
Course Introduction
Strategic Human Resources Management focuses on aligning human resource policies and practices with an organizations overall strategic objectives. The course explores how HR functions such as recruitment, training, performance management, compensation, and employee relations can be leveraged to create a competitive advantage. Students will analyze workforce planning, talent management, and organizational change, emphasizing the need for HR professionals to act as strategic partners in driving business success. Real-world case studies and contemporary issues highlight the integration of HR strategy within global and dynamic business environments.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Task performance is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.
A)True
B)False
Answer: True
Q2) Important dimensions of emotional intelligence include all of the following human skills EXCEPT:
A)self-awareness.
B)self-regulation.
C)technical skill.
D)empathy.
E)social skill.
Answer: C
Q3) According to Henry Mintzberg,what are the managerial roles that involve the exchange of information with other people?
Answer: Informational roles
Q4) When organizational behavior researchers collect data in simulated and controlled settings,what research method is being used?
Answer: Laboratory studies
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Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Highly authoritarian individuals are so susceptible to authority that in their eagerness to comply they may behave unethically.
A)True
B)False
Answer: True
Q2) The primary generational point of conflict is work ethic.
A)True
B)False
Answer: True
Q3) Which of the following statements provides an inaccurate description of people with high self-esteem?
A)They see themselves as capable,worthwhile,and acceptable.
B)They tend to have few doubts about themselves.
C)They seldom experience a boost in job performance.
D)When under pressure,they may become boastful and act egotistically.
E)They may be overconfident at times.
Answer: C
Q4) __________ diversity is a result of Millenials,Gen Xers,and Baby Boomers in the workplace.
Answer: Generational
Page 4
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Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) The extras people do to go the extra mile in their work are referred to as
A)organizational citizenship behaviors
B)counterproductive behaviors
C)deviant workplace behaviors
D)at-home effect behaviors
E)spillover behaviors
Answer: A
Q2) Deep acting is hiding one's inner feelings and forgoing emotional expressions as a response to display rules.
A)True
B)False
Answer: False
Q3) __________ is a situation where a person displays organizationally desired emotions in a job.
Answer: Emotional labor
Q4) Moods frequently,though not always,lack a contextual stimulus.
A)True
B)False
Answer: True
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Chapter 4: Perception,Attribution,and Learning
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157 Flashcards
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Sample Questions
Q1) Like stereotypes,halo effects are most likely to occur in the interpretation stage of the perceptual process.
A)True
B)False
Q2) Sir Richard Branson,founder of Virgin Group,is known for his use of which reinforcement strategy?
A)Negative
B)Positive
C)Avoidance
D)Punishment
E)Extinction
Q3) The quality or accuracy of a person's perceptions has a relatively minor impact on the person's behavior.
A)True
B)False
Q4) Identify and briefly describe each of the stages in the perceptual process. Suggested
Q5) __________ is the process through which people select,organize,interpret,retrieve,and respond to information from their environment.
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Chapter 6: Motivation and Performance
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Since stock prices can fall as well as rise,there is a risk associated with respect to __________ and that risk must be considered in respect to the motivational value of such pay systems.
A)merit pay systems
B)ESOPS
C)lump-sum increases
D)lump-sum payments
E)fringe benefit systems
Q2) Define intrinsic rewards and extrinsic rewards.Give an example of an intrinsic reward and an extrinsic reward.
Suggested
Q3) The awarding of cash bonuses is especially common in the __________ of organizations.
A)lower ranks
B)non-exempt levels
C)union members
D)senior executive ranks
E)contingency workforce
Q4) __________ increases task variety by adding new tasks of similar difficulty to a job.
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Chapter 7: Teams in Organizations
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155 Flashcards
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Sample Questions
Q1) The potential benefits of self-managing teams include productivity and quality improvements,production flexibility,and faster response to technological change,but not reduced absenteeism and turnover or improved work attitudes and quality of work life.
A)True
B)False
Q2) Members of homogeneous teams experience difficulty in building social relations and engaging in the interactions needed for teamwork.
A)True
B)False
Q3) The willingness of a team to disband when the job is done and to work well together in future responsibilities is an important long-run test of team success.
A)True
B)False
Q4) A quality circle is a small group of persons who meet periodically to discuss problems relating to quality,productivity,or cost,and to develop solutions for them.
A)True
B)False
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Chapter 8: Teamwork and Team Performance
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) The counteracting team pattern involves a __________ in which polarized subgroups disagree with one another's positions and maintain sometimes antagonistic relations.
A)countervailing communication network
B)counteracting communication network
C)centralized communication network
D)decentralized communication network
E)restricted communication network
Q2) Problems of destructive competition in inter-team dynamics are likely in restricted communication networks.
A)True
B)False
Q3) __________ is the sharing of responsibility for meeting group task and maintenance needs.
A)Participative partnering
B)Conjunctive leadership
C)Authentic leadership
D)Empowered leadership
E)Distributed leadership
Q4) __________ is the process of choosing among alternative courses of action.
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Chapter 9: Decision-Making and Creativity
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132 Flashcards
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Sample Questions
Q1) __________ are simplifying strategies or "rules of thumb" used to make decisions.
A)Hindsights
B)Disciplines
C)Regulations
D)Codes
E)Heuristics
Q2) Behavioral scientists are cautious about applying classical decision theory to many decision situations because they recognize that human beings have cognitive limitations that restrict their information-processing capabilities.
A)True
B)False
Q3) Intuition adds elements of flexibility and spontaneity to Decision-Making,thereby offering potential for creativity and innovation.
A)True
B)False
Q4) In the Vroom,Yetton,and Jago decision-making model,__________ decisions are made by both consulting with others and allowing them to help make the final choice.
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Chapter 10: Conflict and Negotiation
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) An example of approach-avoidance conflict is being asked to accept a job transfer to another town in an undesirable location or to have one's employment with an organization terminated.
A)True
B)False
Q2) When people are unclear about how their objectives or those of their teams fit with those being pursued by others,or when their objectives directly compete in a win-lose fashion,which of the following may be the cause of conflict?
A)Unresolved prior conflicts
B)Resource scarcities
C)Domain ambiguities
D)Structural differentiation
E)Task interdependencies
Q3) __________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.
Q4) __________ occurs when a person must choose between two negative and equally unattractive alternatives.
Q5) Principled negotiation is another name for __________.
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Chapter 11: Communication and Collaboration
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Briefly describe each of the following communication flows: downward,upward,and lateral.What does each type of flow accomplish in an organization?
Suggested
Q2) Because of their efficiency,__________ are frequently used in work settings.
A)three-way communications
B)two-way communications
C)one-way communications
D)group communications
E)individual communications
Q3) The primary disadvantage of grapevines occurs when they transmit incorrect or untimely information.
A)True
B)False
Q4) __________ occurs when an individual feels his self-worth is being questioned.
A)Transparency
B)Defensiveness
C)Flaming
D)Proxemics
E)Disconfirmation
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Chapter 12: Power and Politics
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Political __________ links managers more formally to one another as representatives of their work units.
A)savvy
B)movement
C)eventfulness
D)response
E)action
Q2) __________ power is the access to and/or the control of information.
Q3) When employees believe the organization has not delivered on its implicit promises,in addition to disobedience,there is more loyalty,lower turnover intentions,and high job satisfaction.
A)True
B)False
Q4) __________ argued that subordinates accept or follow directives from a boss only under special circumstances.
Q5) Empowerment is the process by which managers help others to acquire and use the power needed to make decisions affecting themselves and their work.
A)True
B)False
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Chapter 13: Leadership Essentials
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Discuss Fiedler's leadership contingency view. Suggested
Q2) Research conducted in the United States,Britain,Hong Kong and Japan show that leadership behaviors _________________.
A)are the same in all four countries
B)are not important
C)must be carried out in different ways in alternative cultures
D)must be carried out the same way in different cultures
E)change consistently by country
Q3) Leadership appears in two forms: implicit leadership and explicit leadership.
A)True
B)False
Q4) According to the leadership grid,a 9/1 leader has a(n)_________________ style.
A)country club management
B)impoverished
C)task management
D)team management
E)middle of the road
Q5) People attributing romantic,almost magical qualities to leadership is known as the
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Chapter 14: Leadership Challenges and Organizational Change
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) __________ occur spontaneously or randomly and without a change agent's direction.
Q2) Radical change,or transformational change,results in a major overhaul of the organization or its component systems.
A)True
B)False
Q3) Often shared leadership is used in combination with vertical leadership.
A)True
B)False
Q4) The leadership context of __________ refers to a dramatic departure from prior practice and sudden threats to high-priority goals with little or no response time.
A)stability
B)crisis
C)retrenchment
D)dynamic equilibrium
E)near the edge of chaos
Q5) Shared leadership is the only way to lead in business today.
A)True
B)False
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Chapter 15: Organizational Culture and Innovation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) To many researchers and managers,shared common values lie at the heart of organizational culture.
A)True
B)False
Q2) Which is NOT one of the levels of analysis in studying organizational culture?
A)Observable culture
B)Shared values
C)Inter-organizational conflict
D)Common assumptions
E)Taken-for-granted truths
Q3) A(n)__________ links key goal-related strategic issues with key collaboration issues and comes up with a series of general ways by which the firm will manage its affairs.
Q4) Rituals are embellished heroic accounts of the story of the founding of an organization.
A)True
B)False
Q5) Shared values tie the corporation to the important values of society.
A)True
B)False
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Chapter 16: Organizational Goals and Structures
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) __________ controls attempt to specify the manner in which tasks are to be accomplished.
A)Process
B)Output
C)Turnout
D)Production
E)Methods
Q2) Max Weber argued that organizations would thrive if they became __________ by emphasizing legal authority,logic,and order.
A)formalized structures
B)departmental structures
C)bureaucracies
D)network structures
E)functional structures
Q3) Procedures indicate the best method for performing a task,show which aspects of a task are the most important,or outline how an individual is to be rewarded.
A)True
B)False
Q4) The late W.Edwards Deming is the modern-day founder of the __________ movement.
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Chapter 17: Strategy,Technology,and Organizational Design
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) A managerial script is a series of well-known routines for problem identification and alternative generation and analysis common to managers with a firm.
A)True
B)False
Q2) __________ is the process of acquiring individuals,units,or firms to bring in useful knowledge.
Q3) In a virtual organization,success depends upon the members of the constellation remaining the same over time.
A)True
B)False
Q4) Successful organizations arrange their __________ to meet the dictates of their dominant technologies or workflows and information technology opportunities.
A)reward systems
B)recruiting processes
C)internal structures
D)decision-making processes
E)communications processes
Q5) ________ involves looking outside a firm and bringing back useful solutions.
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Page 18