Strategic Human Resource Management
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Course Introduction
Strategic Human Resource Management (SHRM) examines the alignment of human resource policies and practices with an organizations overall strategic goals. This course explores how HR functions such as recruitment, selection, training, performance management, and compensation can be integrated into long-term organizational planning and competitive strategy. Key topics include workforce planning, talent management, leadership development, and the impact of globalization and technology on HR strategies. Case studies and practical examples demonstrate how effective SHRM contributes to improved organizational performance, adaptability, and success in dynamic business environments.
Recommended Textbook
Human Resource Management 12th Edition by
John M Ivancevich
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17 Chapters
1530 Verified Questions
1530 Flashcards
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Page 2
Chapter 1: Human Resource Management
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Sample Questions
Q1) How does organizational learning relate to cycle time?
Answer: Organizational learning provides a framework for increasing cycle time.Key areas within this framework are leadership behaviors,a culture that encourages and rewards learning,and an emphasis on learning to work more efficiently,quickly,and confidently.Quicker and more flexible decision making and an increased sense of empowerment are also emphasized in firms using a learning framework.
Q2) Within an organization which of the following would be typically considered to be a "staff" function?
A) Marketing
B) Production
C) HR
D) Both A and C
Answer: C
Q3) Employees born between 1965 and 1979 make up _________.
A) the baby boomers
B) Generation X
C) Generation Y
D) Generation Z
Answer: B
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Page 3
Chapter 2: A Strategic Management Approach to Human Resource Management
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Sample Questions
Q1) Any solution that is implemented must be _______________.
A) original
B) systematic
C) progressive
D) evaluated
Answer: D
Q2) Which of the following occupations is expected to have the fastest employment growth from 2008 to 2011?
A) Software engineers
B) Home health aides
C) Dental hygienists
D) Network systems/data communications analysts
Answer: D
Q3) Most human resource problems have a single correct prescription.
A)True
B)False
Answer: False
Q4) How did Aetna Life & Casualty halve the rate of resignations among the new mothers in its workforce?
Answer: By extending unpaid parental leave to six months.
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Chapter 3: Legal Environment of Human Resource
Management Equal Employment Opportunity
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Sample Questions
Q1) Why did the court rule in Griggs' favor in the case of Griggs v.Duke Power Company?
Answer: Because Duke failed to demonstrate that the selection criteria (the high school diploma and the test scores)were job-related.
Q2) _____________ cannot work from sunset Friday through sundown Saturday.
A) Orthodox Jews
B) World Wide Church of Adventists
C) Greek Orthodox
D) All of the above.
Answer: A
Q3) Generally,an employer may fulfill its duty to prevent or remedy hostile work environment harassment by doing which of the following?
A) Developing an anti-harassment policy
B) Promptly and thoroughly investigating harassment allegations
C) Properly disciplining offenders
D) All of the above must be done.
Answer: D
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Chapter 4: Global Human Resource Management
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Sample Questions
Q1) Which of the following was identified as a problem by the highest percentage of international corporations?
A) Employee retention
B) Partner dissatisfaction
C) Finding suitable candidates
D) Relocation reluctance
Q2) In addition,expatriates are often provided with a variety of "extras" as incentives for relocation and to make sure they are able to maintain their home country standard of living.According to Milkovich and Newman,categories of allowances include which of the following?
A) Financial
B) Social adjustment
C) Family support
D) All of the above are correct.
Q3) The first response to unfamiliar surrounds,like those encountered in an overseas assignment is:
A) Adaptation
B) Culture shock
C) Fascination
D) Reverse culture shock
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Chapter 5: Human Resource Planning
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Sample Questions
Q1) A surplus of employees may be addressed by all of the following except:
A) Layoffs.
B) Promotions.
C) Retirements.
D) Attrition.
Q2) How might senior executives be enticed to delay retirement?
Q3) All of the following are tips for managing experienced older workers except:
A) Identify and utilize the knowledge,skills,and abilities of those workers
B) Place older workers in the least stressful jobs
C) Provide flextime or other work-life balance options
D) Be prepared to provide alternative forms of training
Q4) NGT is an acronym for ________.
A) nominal group technique
B) normal group technique
C) non-group technique
D) normal gathering technique
Q5) What is an HRIS?
Q6) Why do companies perform skill inventories?
Q7) One group-based judgment forecasting method is called the nominal group technique.Explain how it works.
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Chapter 6: Job Analysis and Design
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Sample Questions
Q1) Which of the following is not one of the forces driving work-family tension?
A) The aging population
B) An expanding number of women and single parents entering the workforce
C) An increase in the number of dual-career couples
D) More young workers entering the workforce
Q2) Knowing the skills necessary for jobs is essential to building effective training programs.
A)True
B)False
Q3) A process chart presents the relationships among departments and units of the firm.
A)True
B)False
Q4) Identify two major problems with the Position Analysis Questionnaire.How would you address them?
Q5) Job analysis provides answers to questions such as ______________.
A) which candidate should be hired for a position
B) what kind of behaviors are needed to perform a job
C) how much should an individual be paid
D) All of the above.
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Chapter 7: Recruitment
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Q1) The _______________ is/are the chief enforcer of the prohibition against unauthorized recruitment and employment of foreign-born individuals.
A) U.S.government
B) foreign governments
C) employer
D) state regulatory agencies
Q2) Alternatives to recruiting personnel when work must be completed include all of the following except:
A) Computerized job matching
B) Overtime
C) Temporary employees
D) Employee leasing
Q3) From an organization's point of view,Internet recruiting offers all of the following benefits except:
A) It is relatively inexpensive
B) It eliminates the need for an organization to have a HR web page
C) It offers almost immediate access
D) It offers access to thousands of prospective applicants
Q4) List four items that government agencies can and do review.
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Chapter 8: Selecting Effective Employees
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Sample Questions
Q1) The reliability of drug tests is a major concern for at least two reasons.What are they?
Q2) The _______________ is a comprehensive paper-and-pencil test that generates two scores: the verbal score and the performance score.
A) Wonderlic Personnel Test
B) California Test of Mental Maturity
C) Wechsler Adult Intelligence Scale
D) Psychomotor Ability Simulation
Q3) At the core of any effective selection system is an understanding of what characteristics are essential for ______ performance
A) basic
B) average
C) high
D) EEO compliant
Q4) The use of polygraphs in employment situations is permitted by ________________.
A) government agencies
B) certain contractors of the DOD and DOE
C) business involving controlled substances
D) All of the above are correct.
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Chapter 9: Performance Evaluation and Management
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Sample Questions
Q1) MBO appear to be more efficient to work with _______ objectives.
A) four
B) five
C) six
D) All of the above are correct.
Q2) The major problems with performance evaluation systems are not related to the systems themselves,but with how they are used,and by whom.
A)True
B)False
Q3) Forced choice items are usually prepared _______________.
A) by an HR specialist
B) by the line supervisor
C) directly from the ONET system
D) using commercially available scales
Q4) In many organizations,two evaluation systems exist side by side:
A) the formal and the informal.
B) the political and interpersonal.
C) the linked and abstract.
D) the process and interpersonal.
Q5) If you employ a field review technique,who rates the employee?
Page 11
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Chapter 10: Compensation: An Overview
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Sample Questions
Q1) Relative deprivation theory suggests that pay dissatisfaction is a function of all of the following except:
A) Past expectations of receiving more rewards
B) A discrepancy between what employees want and what they get
C) High expectations for the future
D) A feeling of not being personally responsible for poor results
Q2) Who may be paid an "opportunity wage"?
Q3) The Wagner Act mandates that wage rates be frozen during an union's contract negotiation period.
A)True
B)False
Q4) The FLSA forbids Individuals under the age of ___ from working in hazardous occupations.
A) 21
B) 18
C) 17
D) 14
Q5) In what ways do unions have an effect on an organization's employees,regardless of whether or not the organization is unionized?
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Chapter 11: Compensation: Methods and Policies
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Sample Questions
Q1) Suggestion systems generally do all of the following except:
A) Improve employee relations
B) Foster high-quality products
C) Increase costs
D) Increase revenue
Q2) What is the differential piece rate?
Q3) Nonexempt employees who are covered by overtime and reporting provisions of the Fair Labor Standards Act are paid _________.
A) salaries
B) wages
C) regardless of hours worked
D) Both B and C are correct.
Q4) For a guaranteed annual wage plan to work,general employee-management relations must be good,and the demand for the product or service must be steady.
A)True
B)False
Q5) In what circumstances do merit plans work best?
Q6) Explain the difference between a wage and a salary.
Q7) How does spot gainsharing differ from gainsharing?
Page 13
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Chapter 12: Employee Benefits and Services
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Sample Questions
Q1) Why are vacation benefits typically more generous in Europe than in the US? What would be needed to get these levels of benefits mandated in the US?
Q2) __________ is the right to transfer pension credits accrued from one employer to another.
A) Vesting
B) Portability
C) Transferability
D) Convertibility
Q3) __________ is the only major country that does not mandate paid vacations.
A) China
B) Denmark
C) Germany
D) The United States
Q4) _______________ was set up in the United States during the 1930s,when unemployment was high.
A) Workers' compensation
B) Social security
C) Unemployment insurance
D) Medicare
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Chapter 13: Training and Development
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Sample Questions
Q1) All of the following represent the philosophy espoused in Peter Senge's landmark book,"The Fifth Discipline," except:
A) Trainers are the driving force behind any successful organization
B) Teams are the core performance units in organizations
C) Leadership occurs at many levels in an organization
D) Championship of human values in the workplace
Q2) Which of the following is not one of the four steps in the job instruction training (JIT)method?
A) Preparation
B) Presentation
C) Praise
D) Performance tryout
Q3) Needs assessment is a process that is used to determine if,and what type of,training is needed.
A)True
B)False
Q4) Specific goals lead to lower output than vague goals,such as "Do your best."
A)True
B)False
Q5) Why should learning methods used be as varied as possible?
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Chapter 14: Career Planning and Development
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Sample Questions
Q1) Cobb and Kasl found that self-reports of illness and drug use were ___________.
A) high during the anticipation phase
B) high at termination
C) lessened after six months
D) All of the above are correct.
Q2) Applying Holland's personality types,the ___________ individual is expressive,nonconforming,original,and introspective
A) realistic
B) investigative
C) artistic
D) social
Q3) Applying Holland's personality types,the ___________ individual person enjoys activities that permit him or her to influence others to accomplish goals.
A) realistic
B) investigative
C) enterprising
D) social
Q4) Why are career paths are important?
Q5) What is the difference between a job layoff and a job loss?
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Chapter 15: Labor Relations and Collective Bargaining
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Sample Questions
Q1) Over 95 percent of labor contracts call for a strike if a deadlock occurs during the handling of a grievance.
A)True
B)False
Q2) National unions have no control over local unions.
A)True
B)False
Q3) Workers who are locked out ______________
A)cannot be permanently replaced
B)are prohibited from collecting unemployment under the Management Relations act
C)can be permanently replaced
D)Both A and B are correct.
Q4) The average union-management contract is designed to last for _______________.
A)1 to 2 years
B)2 to 3 years
C)3 to 5 years
D)10 years or longer
Q5) What are the six steps normally taken when negotiating a collective bargaining agreement?
Q6) What does a hot cargo agreement allow union members to do?
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Chapter 16: Managing Employee Discipline
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Sample Questions
Q1) Employees whose performance is due to factors _________ are theoretically the easiest to work with and to adjust.
A) directly related to work
B) related to issues outside of the job
C) related to personality issues
D) related to hygiene factors
Q2) The discipline process is designed to prevent difficulties and to help employees succeed.
A)True
B)False
Q3) Identify 10 of the warning signs of employee violence.
Q4) About 90 percent of the drug tests used today test _______________.
A) saliva
B) blood
C) urine
D) Both B and C
Q5) Identify three places where an employment-at-will statement should be placed to best protect the employer.
Q6) Explain what the impersonality of the hot stove rule means.
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Q7) Describe the four most common alternative dispute resolution methods used today?
Chapter 17: Promoting Safety and Health
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Sample Questions
Q1) The Occupational Safety and Health Act of 1970 requires that a representative of the employer and a representative authorized by the employees be given an opportunity to accompany the OSHA inspector for the purpose of aiding the inspection.
A)True
B)False
Q2) Examples of ____________ include poorly maintained equipment,unsafe machinery and exposure to hazardous chemicals.
A) safety hazards
B) health hazards
C) environmental hazards
D) general hazards
Q3) According to OSHA,the most frequently cited violations of the agency's standards from 2009-2010 was in regard to ___________.
A) scaffolding
B) fall protection
C) hazard communication
D) ladders
Q4) What are the categories of sanctions that may OSHA apply to employers?
Q5) What is eustress?
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