Strategic Human Resource Management
Final Exam Questions
Course Introduction
Strategic Human Resource Management explores the alignment of human resource practices with organizational strategy to gain competitive advantage and ensure long-term success. The course examines key concepts such as workforce planning, talent management, performance management, and organizational culture through both theoretical frameworks and real-world case studies. Students will analyze how HR strategies can drive organizational change, support business goals, and address challenges in diverse, global environments. Emphasis is placed on the integration of HR with overall business planning, ethical considerations, and the effective use of metrics and analytics for decision-making.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312
Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) Employee productivity be summarized as a function of all of the following except:
A) Ability
B) Motivation
C) Environment
D) Compensation
Answer: D
Q2) In absolute terms,which country in the world is most productive?
A) Japan
B) United States
C) Germany
D) Sweden
Answer: B
Q3) As an employee advocate,HR managers:
A) formulate and issue policy revisions
B) listen to employees and represent their needs to management.
C) provide individual orientation and training to every employee.
D) assist employees with labor negotiations.
Answer: B
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The first step in strategic planning is:
A) analyze the competition.
B) interview potential employees.
C) review failed plans from the past.
D) establish a mission,vision,and values for the organization.
Answer: D
Q2) The core values of a company:
A) is the systematic monitoring of external opportunities
B) is the basic purpose of the organization
C) are the strong enduring beliefs and principles used by the company to make decisions
D) provides a perspective on where the company is headed
Answer: C
Q3) ____ helps executives summarize the major facts and forecasts derived from external and internal analyses.
A) target forecasting.
B) predicted change.
C) SWOT analysis.
D) replacement selection.
Answer: C
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Proof of a direct relationship between selection instruments and performance must be established through validation studies by an independent firm.
A)True
B)False
Answer: False
Q2) Employers are guilty of sexual harassment if they permit their customers to sexually harass their employees.
A)True
B)False
Answer: True
Q3) If a pay disparity between the sexes exists,employers cannot legally lower the wages of one gender to comply with the law.
A)True
B)False
Answer: True
Q4) "Protected classes" is the current term used to refer to women and minorities.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) O*Net,compiled by the Department of Labor,contains standardized and comprehensive job descriptions.
A)True
B)False
Q2) Job analysis is called the cornerstone of HRM because:
A) the information obtained is proactive.
B) it is the first job given to new HRM employees.
C) the information it collects serves so many HRM functions.
D) it is required by law.
Q3) A group of employees formed my management to immediately resolve a major problem and develop a long-term plan for problem resolution is called a/an:
A) self-directed team
B) task force team
C) cross-functional team.
D) employee rotation unit.
Q4) The Fair Labor Standards Act requires overtime to regular workers who work more than eight hours in a day.
A)True
B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) For technical and managerial positions,community colleges are generally the primary source of recruitment.
A)True
B)False
Q2) Glass ceiling reviews are conducted by the Dept.of Labor and are lists of companies that hinder upward mobility of women and minorities.
A)True
B)False
Q3) Retirees often return to their old employers because:
A) they cannot afford their retirement lifestyle
B) the Age Discrimination Act has eliminated mandatory retirement ages
C) the employers request them to
D) despite the negative effect on their work groups,they have knowledge the employers need
Q4) Which of the following is NOT among the largest private employment agencies?
A) Manpower
B) Kelly Services
C) Shelter Staffing Service
D) Olsten.
Page 7
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Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) To protect themselves from hiring potentially bad employees,organizations are encouraged to ask job applicants about past arrests on biographical information blanks.
A)True
B)False
Q2) The results of a validation study are usually reported in the form of a:
A) correlation coefficient.
B) validity indicator.
C) scale from 1 to 10.
D) standard deviation.
Q3) Identify and explain the different types of employment tests.
Q4) Which of the following should NOT be asked on an application form?
A) application date
B) references
C) national origin
D) criminal convictions
Q5) If a work sample test includes major job functions and predicts job success,it has construct validity.
A)True
B)False
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) On-the-job experiences are used most commonly by organizations to develop managers.
A)True
B)False
Q2) A skill-building diversity program would teach managers how to conduct performance appraisals with employees from different cultures.
A)True
B)False
Q3) The performance-centered objective is not widely used because it lends itself to a biased evaluation of results.
A)True
B)False
Q4) Trainee readiness refers to whether or not the experience of trainees has made them receptive to the training they will receive.
A)True
B)False
Q5) The goal of training is to contribute to the organization's overall goals.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Performance dimensions of leadership,communication,and coordination of team efforts may best be appraised by:
A) manager/supervisor
B) peers
C) subordinates
D) self
Q2) Internal customers can provide valuable performance information for both developmental and administrative purposes.
A)True
B)False
Q3) Which one of the following has not been cited as a reason for failure of performance management systems?
A) They are too complex.
B) They are too simple.
C) They are too time-consuming.
D) They are too burdensome.
Q4) Managers need to constantly engage in a dialogue with their subordinates.
A)True
B)False
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) _____ includes employee recognition programs,rewarding jobs,organizational support,
Work environment,and flexible work hours to accommodate personal needs.
A) Financial compensation
B) Non-financial compensation
C) Direct compensation
D) Indirect compensation
Q2) Which of the following is a common major compensable factor?
A) leadership
B) fiscal accountability
C) teamwork
D) responsibility
Q3) Equity theory is also known as:
A) procedural justice
B) distributive justice
C) administrative justice
D) moral justice
Q4) Briefly discuss the three main laws that protect against employment discrimination.
Q5) Discuss some of the common goals of a strategic compensation policy.
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Team incentive bonuses may be paid out in all of the following ways except:
A) distributed equally among team members
B) distributed in proportion to each member's base pay
C) distributed in proportion to each member's relative contribution to the team
D) distributed on the basis of individual performance appraisal
Q2) Piecework may be inappropriate where technology changes are frequent.
A)True
B)False
Q3) Under a straight piecework plan,five minutes is the standard time to produce one unit.The employee's hourly rate is $7.50.The piece rate is $1.50 per unit.
A)True
B)False
Q4) Group incentive plans do all of the following except:
A) enable employees to share the benefits of improved efficiency
B) encourage cooperation
C) reduce free-ride effect
D) reward for total contribution to organizational performance
Q5) Organizational goals can impact choice of incentive plans.
A)True
B)False
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Chapter 11: Employee Benefits
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146 Flashcards
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Sample Questions
Q1) Despite its high unemployment rate,in 2011,_____ became the first state to cut the number of weeks to twenty because its unemployment fund was so far in the red.
A) Pennsylvania
B) Michigan
C) South Dakota
D) California
Q2) Some firms are penalizing employees for unhealthy habits by charging them higher health care premiums for habits such as smoking.
A)True
B)False
Q3) Laid off employees who have been working in employment covered by the Social Security Act may get unemployment insurance benefits for up to ____ weeks.
A) 20
B) 22
C) 24
D) 26
Q4) Why have 401(k)plans become so popular?
Q5) Describe the requirements and provisions of the Family and Medical Leave Act.
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) A common complaint of OSHA is that their standards are out-of-date,failing to keep up with the realities of the workplace.
A)True
B)False
Q2) Injury and Illness Report form is also known as:
A) OSHA Form 300
B) OSHA Form 301
C) OSHA Form 302
D) OSHA Form 303
Q3) In a survey by the University of Chicago's National Opinion Research Center,____ of employees "agree" or "strongly agree" that safety and health conditions where they work are good.
A) 12 percent
B) 48 percent
C) 71 percent
D) 92 percent
Q4) Even the first serious violation of a workplace safety rule may be cause for termination.
A)True
B)False
Page 14
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) The employment-at-will doctrine states that either the employee or the employer may terminate the employment relationship for any reason.
A)True
B)False
Q2) Under the Weingarten ruling,an employer must bargain with the employee's representative during an investigative interview.
A)True
B)False
Q3) it is estimated that _____ of employees in the United States work without benefit of an employment contract
A) 20 percent
B) 40 percent
C) 60 percent
D) 80 percent
Q4) Federal employees are not covered by the federal Whistleblower Protection Act.
A)True
B)False
Q5) What is progressive discipline? How does it differ from positive discipline?
Q6) Why are whistle-blowing cases so troublesome for all concerned?
Page 15
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) ____ of the National Labor Relations Act lists the unfair labor practices of employers.
A) Section 4
B) Section 7
C) Section 8
D) Section 9
Q2) Which of the following is the largest public sector labor organization?
A) National Education Association
B) American Federation of Teachers
C) State,County and Municipal Employees
D) The American Firefighters Association
Q3) During a strike,employers have a legal right to hire replacement workers.
A)True
B)False
Q4) In 2010,union membership was approximately _____ of employed wage and salary workers.
A) 6.9 percent
B) 11.9 percent
C) 15.4 percent
D) 17.2 percent
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) The most active of the international union organizations has been the:
A) European Labour Organization
B) International Labour Organization
C) European Trade Union Confederation
D) International Trade Union Confederation
Q2) Define and describe the balance-sheet approach used by many MNCs to calculate the compensation they wish to offer to their expatriates.
Q3) The first step in selecting expatriates should be self-selection,where employees who volunteer to go abroad are given the chance to do so.
A)True
B)False
Q4) The European Union (EU)was established to facilitate free trade with the United States.
A)True
B)False
Q5) What are the steps involved in selecting individuals for an international assignment?
Q6) Describe helpful guidelines in repatriating employees from an overseas assignment.
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Page 17
Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) One of the best ways to communicate the business needs to employees is to show them the gap between today's current performance and capabilities and where the organization needs to be in the future to be successful.
A)True
B)False
Q2) Describe how the HR Scorecard can be used by organizations?
Q3) Some research studies have found that unions can be a barrier to high-performance work systems.
A)True
B)False
Q4) The principle of shared information typifies a shift in organizations away from the mentality of command and control toward one more focused on employee commitment.
A)True B)False
Q5) Timely and accurate communications are essential for high-performance work systems to succeed.
A)True
B)False
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