Strategic Human Resource Management
Exam Questions
Course Introduction
Strategic Human Resource Management explores the integration of human resource practices with organizational strategy to gain a competitive advantage. The course examines the role of HR in shaping and executing business strategies, including workforce planning, talent management, performance management, and organizational development. Students will analyze case studies and real-world scenarios to understand how HR initiatives drive organizational effectiveness, adaptability, and long-term success. Emphasis is placed on aligning HR policies with business goals, fostering a culture of high performance, and navigating challenges such as change management, globalization, and digital transformation.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312
Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) Offshoring greatly improves key competencies of a firm.
A)True
B)False
Answer: False
Q2) Older workers:
A) have lower performance than younger workers
B) have higher performance than younger workers
C) are more willing to work more flexible hours
D) learn new behaviors more quickly because of their experience
Answer: C
Q3) Human capital is intangible,but can still be managed the way organizations manage jobs,products,and technologies.
A)True
B)False
Answer: False
Q4) A firm's ability to compete through people depends upon its ability to manage human capital.
A)True
B)False
Answer: True
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Human resources planning is:
A) a technique that identifies the critical aspects of a job.
B) the process of anticipating and making provision for movement of people into,within,and out of an organization.
C) the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives.
D) the process of determining the primary direction of the firm.
Answer: B
Q2) Forecasting may be as informal as having one person familiar with the organization anticipate HR needs.
A)True
B)False
Answer: True
Q3) Systems:
A) lay out the route that the organization will take in the future.
B) is the framework in which activities of employees are coordinated.
C) are formal and informal procedures that govern every day activity.
D) act as guiding parameters for strategic planning.
Answer: C
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Page 4
Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Affirmative Action programs are required by all employers.
A)True
B)False
Answer: False
Q2) Employers can determine adverse impact by using:
A) The four-fifths rule
B) The McDonnell-Douglas Test
C) The disparate treatment rule
D) Title VII of the Civil Rights Act of 1964
Answer: A
Q3) The equal pay act outlaws discrimination in pay,benefits,and pensions based on the worker's gender.
A)True
B)False Answer: True
Q4) If a pay disparity between the sexes exists,employers cannot legally lower the wages of one gender to comply with the law.
A)True
B)False Answer: True
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Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A group of experienced people from different departments appointed by management and charged with improving productivity and decreasing waste in processes that affect all departments involved is called a/an:
A) self-directed team
B) process-improvement team.
C) cross-functional team.
D) employee rotation unit.
Q2) Any effort that makes work more rewarding or satisfying by adding more meaningful tasks to an employee's job is called:
A) job enlargement.
B) job characteristics.
C) job enrichment.
D) job rotation.
Q3) Job analysis is called the cornerstone of HRM because:
A) the information obtained is proactive.
B) it is the first job given to new HRM employees.
C) the information it collects serves so many HRM functions.
D) it is required by law.
Q4) Explain the characteristics of effective teams.
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Executive search firms:
A) help employers find the right people for jobs
B) charge a fee to job candidates only after they accept a job
C) lease executive level employees to organizations on both a long and a short term basis
D) advertise only in trade magazines
Q2) Applicants who find employment through an employee referral tend to be a problem because they tend to quit more often.
A)True
B)False
Q3) Labor unions can be a recruiting source for some professional job openings.
A)True
B)False
Q4) The glass ceiling represents practical barriers to entry-level employment for women and minorities.
A)True
B)False
Q5) What are common difficulties faced by dual-career couples?
Page 7
Q6) Compare and contrast the advantages of internal and external sources of recruitment.
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Page 8
Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) The personality trait of Agreeableness refers to:
A) the degree to which someone is sociable,active,and excitable
B) the degree to which someone is amiable,generous,cooperative,and flexible
C) the degree to which someone is secure,independent,and autonomous
D) the degree to which someone is dependable and organized
Q2) An organization must advise and receive written consent from applicants if credit reports will be requested.
A)True
B)False
Q3) Employment interviews can serve as a public relations tool for employers.
A)True
B)False
Q4) The interview method that best reduces the possibility of discrimination is the:
A) behavioral description interview.
B) panel interview.
C) situational interview.
D) structured interview.
Q5) Video interviews have the advantages of speed and cost effectiveness.
A)True
B)False
9
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) If one were using the on-the-job training method of training,the first step would be to present the operations and knowledge to the learner.
A)True
B)False
Q2) Return on investment = Results/Training Costs
A)True
B)False
Q3) Basic skills include speaking,listening,managing oneself,and knowing how to learn.
A)True
B)False
Q4) Approximately _____ of apprenticeships are in the construction and manufacturing industries.
A) ten percent
B) one-third
C) two-thirds
D) 95 percent
Q5) Two criteria to evaluate training programs are costs and training materials.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Developmental purposes for performance appraisal include evaluating training programs and determining promotion candidates.
A)True
B)False
Q2) A recency error is an error in which the appraisal is based largely upon the employee's most recent behavior as opposed to their behavior throughout the entire appraisal period.
A)True
B)False
Q3) Similar-to-me error occurs when appraisers inflate the evaluations of people with whom they have something in common.
A)True
B)False
Q4) The federal government began evaluating employees in 1842.
A)True
B)False
Q5) Discuss some of the various types of rater error that may exist in the appraisal process.
Q6) What are the different types of appraisal interviews?
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Briefly discuss the three main laws that protect against employment discrimination.
Q2) Which of the following is NOT a common goal of a strategic compensation policy?
A) To reward employees' past performance
B) To mesh employees' past performance with organizational goals
C) To remain competitive in the labor market
D) To attract new employees
Q3) Job evaluation is a non-systematic,qualitative process of determining the relative worth of jobs in order to establish a comparison with the prevailing market and regional value of a job within a job family.
A)True
B)False
Q4) The Equal Pay Act prohibits wage discrimination based on:
A) seniority
B) gender
C) merit
D) individual incentive
Q5) Wages paid above the range maximum are called blue square rates.
A)True
B)False
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Rate busting refers to:
A) increased productivity
B) an increase in output that results in the disapproval of fellow employees
C) setting incentive performance standards
D) decreased productivity
Q2) This group is between the ages of 25 and 41 and values a balanced lifestyle of work and play.
A) Generation X
B) Generation Y
C) Traditionalists
D) Baby Boomers
Q3) The philosophy behind the Scanlon Plan is that:
A) employees should make suggestions to improve performance and be rewarded for their contributions.
B) organizational profits should improve through sales efforts.
C) managers and employees should establish quality and quantity goals for optimum organizational performance.
D) rewards are shared with employees based on improved profits.
Q4) Briefly discuss three individual incentive plans.
Q5) Discuss the advantages of incentive pay programs.
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Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) The amount of survivors' insurance benefits paid by Social Security: A) is based on the cause of death
B) is based on a formula that takes into consideration the number of remaining years the deceased worker had to work until retirement
C) is fixed by law and adjusted only by the cost-of-living D) is based on the worker's lifetime earnings covered by Social Security
Q2) To accommodate the individual needs of employees,it would be desirable for employers to implement a cafeteria benefits plan.
A)True
B)False
Q3) Beginning in 2014,firms with ____ full-time employees will be required to automatically enroll new full-time employees in their health care plans
A) 50
B) 100
C) 200
D) 250
Q4) Describe some of the ways employers have been trying to contain health insurance costs.
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Page 14
Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Alcoholism is classified as a disability under ADA.
A)True
B)False
Q2) When dealing with stress,having too much to do in too short as time is known as:
A) high demand
B) high effort
C) low control
D) low reward
Q3) In recent years OSHA has cooled off its enforcement activities..
A)True
B)False
Q4) Alternative approaches to health include all of the following,except:
A) pre-employment medical examinations
B) chiropractic
C) homeopathy
D) massage
Q5) Eustress is the feeling of euphoria one gets after a strenuous workout.
A)True
B)False
Q6) Briefly discuss the power of OSHA with respect to citations and penalties.
Page 15
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) The ____ prohibits the interception,recording,or disclosure of wire,electronic,and aural communications through any electronic,mechanical,or other device.An interception takes place when an employer monitors a telephone call while it is occurring.Permits employer monitoring for legitimate business reasons.
A) Electronic Communications Privacy Act
B) Privacy Act
C) Family Education Rights and Privacy Act
D) Fair Credit Reporting Act
Q2) In __________,the U.S.Supreme Court ruled that employees can file discrimination suits with the EEOC even when the employer has a mandatory arbitration agreement and it is signed by the employee.
A) EEOC v.Waffle House Inc.
B) Circuit City Stores Inc.v.Adams
C) Gilmer v.Interstate/Johnson Lane Corp.
D) Adair v.United States
Q3) Peer-review boards consist only of people whose jobs are similar to that of the person appearing before the board.
A)True
B)False
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Page 16
Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Under the ____ method,the arbitrator must select one or the other of the final offers submitted by the disputing parties.
A) binding arbitration
B) non-binding arbitration
C) final-offer arbitration
D) win-win arbitration
Q2) The primary purpose of the Railway Labor Act (RLA)is to avoid service interruptions resulting from disputes between railroads and their operating unions.
A)True
B)False
Q3) To reenergize the labor movement,some union funds are given to political candidates who specifically pledge support for pro labor legislation.
A)True
B)False
Q4) The petition to hold representation elections usually is initiated by the union.
A)True
B)False
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) The European Union consists of ____ countries.
A) 16
B) 20
C) 23
D) 27
Q2) In some countries,unions have alliances with other organizations like political parties,the church,and the government.
A)True
B)False
Q3) The term used to refer to the religion,values and attitudes,politics,technology,education,and social organization of a nation is:
A) ritual environment
B) general environment
C) cultural environment
D) task environment
Q4) For most companies,the transnational form represents an ideal,rather than a reality.
A)True
B)False
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Page 18
Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Organizations that wished to emphasize teamwork involvement and continuous improvement would promote which type of training?
A) spot training
B) efficiency-training
C) cross-training
D) work-training
Q2) High-performance work systems frequently begin with:
A) selecting employees.
B) writing a mission statement.
C) employee training.
D) looking at how work is designed.
Q3) Using the HR scorecard,managers assess internal fit by determining whether particular HR practices reinforce one another.
A)True
B)False
Q4) The synergy achieved through overlapping work and human resources practices is at the heart of what makes a high-performance system effective.
A)True
B)False
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