Strategic Human Resource Management
Exam Bank
Course Introduction
Strategic Human Resource Management explores the alignment of human resource policies and practices with organizational goals to gain a competitive advantage. The course covers topics such as workforce planning, talent management, performance appraisal, compensation strategies, and employee relations, all within the strategic framework of business objectives. Students will analyze case studies and contemporary issues, learning how effective HR strategies contribute to organizational success and how to address challenges in a dynamic business environment.
Recommended Textbook
Human Resource Management 13th Edition by R. Wayne Dean Mondy
Available Study Resources on Quizplus
14 Chapters
2100 Verified Questions
2100 Flashcards
Source URL: https://quizplus.com/study-set/1499 Page 2
Chapter 1: Strategic Human Resource Management: an Overview
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29725
Sample Questions
Q1) The human resource manager normally operates in what capacity?
A) line
B) production
C) matrix
D) staff
Answer: D
Q2) Wages, salaries, and commissions are most likely examples of ________.
A) direct financial compensation
B) indirect financial compensation
C) employment incentives
D) employment benefits
Answer: A
Q3) Shared service centers typically handle tasks associated with benefits and pension administration, payroll, and relocation assistance, but succession planning and global training activities remain the responsibility of the firm's HR department.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Business Ethics and Corporate Social Responsibility
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29726
Sample Questions
Q1) Lincoln Enterprises recently fired two employees who were caught stealing tools from the firm's warehouse. As a result, the CEO of Lincoln wants to strengthen the firm's ethical culture and prevent future violations by requiring employees to participate in ethics training programs. Which of the following best supports the CEO's idea?
A) Lincoln Enterprises desires the respect of citizens in the local community.
B) The social contract developed by Lincoln Enterprises addresses employee concerns. C) HR managers at Lincoln Enterprises provide new employees with policy handbooks.
D) The Sarbanes-Oxley Act requires Lincoln Enterprises to provide ethics training courses.
Answer: A
Q2) Corporate social responsibility is the model in which the pursuit of profit is replaced by the pursuit of social and environmental goals. A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Workforce Diversity, Equal Employment
Opportunity, and Affirmative Action
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29727
Sample Questions
Q1) Which executive order (EO) made it the policy of the government to provide equal opportunity in federal government for all qualified persons?
A) EO 11246
B) EO 10988
C) EO 11375
D) EO 11838
Answer: A
Q2) All of the following selection procedures are most likely discriminatory with regard to national origin EXCEPT denying employment based upon ________.
A) fluency in English
B) foreign training
C) foreign education
D) job knowledge
Answer: D
Q3) France considers a hostile environment as the only basis for sexual harassment claims.
A)True
B)False
Answer: False
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Job Analysis, Strategic Planning, and Human Resource Planning
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29728
Sample Questions
Q1) An availability forecast involves determining the number, skill, and location of employees the organization will need at future dates in order to meet its goals.
A)True
B)False
Q2) Jessie, an HR specialist, has been assigned the task of performing a job analysis for a new position created at the firm. Which of the following questions is LEAST relevant to the job analysis that Jessie will conduct?
A) Where is the job to be accomplished?
B) What qualifications are needed to perform the job?
C) When is the job to be completed?
D) What is the national hourly rate for this job?
Q3) The process of ensuring that a qualified person is available to assume a key managerial position once the position is vacant is referred to as ________.
A) strategic planning
B) departure planning
C) succession planning
D) skill planning
Q4) Identify and discuss zero-base forecasting and bottom-up forecasting.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Recruitment
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29729
Sample Questions
Q1) Which of the following is a procedure that permits employees who believe that they possess the required qualifications to apply for a posted position?
A) skills inventory
B) employee requisition
C) job enlargement
D) job bidding
Q2) Recruiting programs have little impact on a firm's financial status.
A)True
B)False
Q3) Online job boards are the most effective method used by employers such as Microsoft and Southwest Airlines to identify top performers.
A)True
B)False
Q4) By having companies maintain detailed staffing and recruitment records, the EEOC can determine whether a firm's hiring practices are legal.
A)True
B)False
Q5) What are the advantages and disadvantages of social media recruiting?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Selection
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29730
Sample Questions
Q1) Brian is seeking a sales position after scoring high on a test that compared his individual interests with those of successful sales managers. What type of test did Brian most likely take?
A) cognitive aptitude
B) vocational interest
C) job knowledge
D) work-sample
Q2) A goal-directed summary of a person's experience, education, and training developed for use in the selection process is known as a(n) ________.
A) résumé
B) application form
C) job requisition
D) work sample test
Q3) Unstructured interviews are often time-consuming and result in obtaining different information from different candidates.
A)True
B)False
Q4) What role does culture play in determining business leadership styles?
Q5) How are companies using LinkedIn in their recruitment efforts?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Training and Development
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29731
Sample Questions
Q1) Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers?
A) role playing
B) internships
C) business games
D) vestibule training
Q2) In a brief essay, discuss the importance of orientation and mentoring for new employees.
Q3) In role playing, participants respond to specific problems they may encounter in their jobs by acting out real-world situations.
A)True
B)False
Q4) Which of the following is NOT an organization development intervention?
A) quality circles
B) survey feedback
C) team building
D) job enlargement
Q5) In a brief essay, contrast the goals of training and development with those of organization development.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29732
Sample Questions
Q1) According to experts, managers should conduct separate interviews for discussing employee performance and employee ________.
A) development
B) strengths
C) goals
D) pay
Q2) What are the advantages and disadvantages of having peers and team members appraise an employee's performance?
Q3) Why are appraisal interviews often dreaded by employees and managers? How can a system of continuous open communication minimize this problem?
Q4) The marketing manager at P&M Consulting is known for giving subordinates undeserved high ratings. Which of the following best describes this problem?
A) leniency
B) central tendency error
C) halo error
D) recent behavior bias
Q5) What are the steps in the performance appraisal process? What are the characteristics of an effective PA process?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Direct Financial Compensation
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29733
Sample Questions
Q1) Which of the following is an example of indirect financial compensation?
A) sales commission
B) annual bonus
C) social security
D) hourly wage
Q2) What form of equity is achieved when work groups are rewarded based on group productivity?
A) internal
B) employee
C) external
D) team
Q3) Organizations that pay higher wages and salaries than competing firms are referred to as ________.
A) market rate leaders
B) going rate leaders
C) pay followers
D) pay leaders
Q4) How do the organization and the job affect an individual's direct financial compensation?
Q5) What are the advantages and disadvantages of team-based pay?
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Indirect Financial Compensation Benefits and Nonfinancial Compensation
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29734
Sample Questions
Q1) Sara works from midnight until 8:00 a.m. as a technician at a manufacturing facility and earns an extra $3.00 per hour for the inconvenience. Which of the following does Sara most likely receive?
A) supplemental wage pay
B) shift differential pay
C) overtime pay
D) hazard pay
Q2) Employees on a compressed work week split the duties of one job and work less than forty hours a week.
A)True
B)False
Q3) How has federal legislation affected the benefits employees receive? Provide specific examples of laws and their effects in your response.
Q4) The legally required benefits of Social Security, unemployment insurance, and workers' compensation account for over 30 percent of total compensation costs.
A)True
B)False
Q5) What are the advantages and disadvantages of offering sabbaticals to employees?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: A Safe and Healthy Work Environment
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29735
Sample Questions
Q1) Physical fitness programs are the most commonly offered wellness program provided by employers.
A)True
B)False
Q2) An employee with which of the following qualities would most likely have fewer work injuries?
A) high productivity rate
B) extensive education
C) lengthy work experience
D) extensive job knowledge
Q3) Which of the following is LEAST likely to be a component for developing a drug- and alcohol-free workplace program?
A) establishing a drug- and alcohol-free policy
B) providing education and training courses
C) implementing a drug-testing program
D) developing a corporate mission statement
Q4) Define burnout and discuss its warning signs. How can burnout be prevented?
Q5) Worker safety affects recruitment, retention, and benefits.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Labor Unions and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29736
Sample Questions
Q1) What is the first step in the collective bargaining process?
A) ratifying an agreement
B) preparing for negotiations
C) negotiating an agreement
D) choosing a bargaining unit
Q2) A boycott involves an agreement by union members to ________.
A) stay off the job indefinitely
B) refuse to use or buy the firm's products
C) refuse to use or buy competing firms' products
D) persuade third parties to refuse to use or buy the firm's products
Q3) Major reasons employees join unions include all of the following EXCEPT ________.
A) dissatisfaction with management
B) need for avenues of leadership
C) desire for a social outlet
D) pressure from managers
Q4) In a two-tier wage system, young employees receive less pay and benefits than older employees.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Internal Employee Relations
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29737
Sample Questions
Q1) According to research, when a firm delays downsizing as long as possible, the firm will most likely ________.
A) recover more quickly when the economy improves
B) implement a formal grievance procedure
C) force senior employees into retirement
D) file for bankruptcy within one year
Q2) Disciplinary action should never be administered ________.
A) at the beginning of a shift
B) immediately before a lunch break
C) in the presence of others
D) immediately after the violation occurs
Q3) What is phased retirement? How does phased retirement benefit both employees and employers?
Q4) How do employers benefit from outplacement and offboarding?
Q5) Disciplinary action without punishment is most effective when all rules are explicitly stated in writing.
A)True
B)False
Q6) What are the common reasons that CEOs and other top executives are fired?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Global Human Resource Management
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/29738
Sample Questions
Q1) Murphy Enterprises recently acquired a controlling interest in Mexico's leading clothing retailer. Murphy plans to open additional retail stores in the next three years. Some of Murphy's top executives advocate the idea of transferring U.S. managers to Mexico to oversee the construction and opening of the new stores. Another group of Murphy executives believe that host-country nationals should manage the project. Which of the following questions is LEAST relevant to the decision to fill management positions in Mexico with expatriates or host-country nationals?
A) What are Murphy's anticipated relocation costs for using expatriates?
B) What degree of corporate control does Murphy want in Mexico?
C) What is the global safety and health record for Murphy?
D) What is the attrition rate for Murphy's expatriates?
Q2) Why would a global firm primarily staff foreign positions with expatriates? How can a global firm prepare employees and their families for international assignments?
Q3) What has been a result of the Foreign Corrupt Practices Act?
A) U.S. firms have not been allowed to conduct any business overseas.
B) European and Asian firms have stopped bribing public officials.
C) U.S. firms have lost contracts because they cannot pay bribes.
D) European and Asian governments have passed bribery laws.
To view all questions and flashcards with answers, click on the resource link above. Page 16