Strategic Communication Exam Questions
Course Introduction
Strategic Communication explores the theories, principles, and practices used to plan, execute, and evaluate communication efforts within organizations and across various media platforms. The course examines how professionals develop effective messaging strategies to advance organizational goals, manage public perception, and navigate complex stakeholder environments. Students will analyze case studies, craft communication plans, and gain practical skills for audience analysis, message design, and the ethical considerations inherent in strategic communication, preparing them for roles in corporate, nonprofit, and public sector settings.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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15 Chapters
1056 Verified Questions
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Page 2
Chapter 1: Communicating and Leading at Work
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Define the three leadership styles presented in the textbook and explain when each style would be most effective.
Answer: -Authoritarian leaders influence by giving orders and seeking to control others.This style of leadership is most effective in crisis,high-stress situations or in a military setting,when people need a quick-thinking,decisive leader who can orchestrate what needs to be done.
-Democratic leaders consult with the group before issuing edicts.The democratic leadership style is most effective in team-based situations or when new ideas are being developed.
-Laissez-faire leaders take a hands-off,laid-back approach to influencing others and are most effective when striving to be well liked and maintain a positive image.
Q2) A is someone who has been appointed to coordinate and facilitate others in accomplishing a task/job.
A)leader
B)manager
C)subordinate
D)follower
Answer: A
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Page 3
Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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Sample Questions
Q1) A good leader treats every coworker differently and does not explain how or why.
A)True
B)False
Answer: False
Q2) Being aware of the organizational culture is important because?
A)It influences how you communicate with others.
B)It is nice to know.
C)So you can explain it to others.
D)So you can know what to wear.
Answer: A
Q3) Explain how leaders can influence organizational culture.
Answer: Leaders influence the culture of an organization by the symbols they use,both verbally (what they say)and nonverbally (what they do).Leaders can communicate organizational culture in five ways: by what they focus on and pay attention to; how they react to major events; their actions as role models,coaches,or teachers; the criteria they use to reward others; and the criteria used to recruit,promote,and excommunicate others from the group.
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Page 4
Chapter 3: Using Verbal and Nonverbal Messages
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Sample Questions
Q1) Culture determines how we use space in our communication with others.
A)True
B)False
Answer: True
Q2) What are the four ways you can communicate supportive verbal messages? Give an example of each.
Answer: -Use descriptive "I" language rather than evaluative "you" language.Instead of telling a co- worker,"You are so lazy." I could say,"I feel like I am doing a majority of the work."
-Solve problems rather than control others.Instead of telling a subordinate how to solve a problem you can discuss possible solutions.
-Be genuine rather than manipulative.When someone asks a question you can give them your honest opinion instead of a ambiguous answer.
-Empathize rather than detach from others.If someone is going through a tough time you can try to understand and feel what they are feeling and going through instead of just avoiding the person.
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Chapter 4: Listening and Responding
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Sample Questions
Q1) Which of the following statements is true of detached listeners?
A)They are usually inattentive, disinterested, and easily distracted.
B)They give most of their attention to the speaker's words and intentions.
C)They seldom expend any noticeable energy receiving and interpreting messages.
D)They give full attention to listening when others are talking and focus on what is being said.
Q2) Making your messages concrete is a suggestion given by your book to .
A)help others attend to your messages
B)help others understand your messages
C)help others select your messages
D)help others remember your messages
Q3) You must hear to listen,but you can't listen without hearing.
A)True
B)False
Q4) Just as you have a dominant style for learning,you also have a dominant listening style.
A)True
B)False
Q5) What is social decentering and how does it help a person be a more effective listener?
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Chapter 5: Adapting to Differences
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Sample Questions
Q1) Define powerful and powerless language.Identify three ways men and women use powerful and powerless language differently.
Q2) Describe the four conversation rituals identified by Tannen and explain how these rituals can misfire.
Q3) All generations communicate the same.
A)True
B)False
Q4) Someone who criticizes or opposes something in order to provoke a discussion or an argument is called a(n) .
A)devil's advocate
B)challenger
C)arguer
D)debater
Q5) According to Deborah Tannen's research,which of the following is true?
A)Women often use ritual apology to bring others closer.
B)Women often play the role of devil's advocate in conversations.
C)When women complement each other, they do not expect a compliment in return.
D)Women often use report talk to bring others closer.
Q6) Describe the five steps to make an organization's website culturally friendly.
Page 7
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Chapter 6: Relating to Others at Work
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Sample Questions
Q1) Meeting someone "halfway" is an example of which conflict style?
A)Compromising
B)Collaborating
C)Avoiding
D)Competing
Q2) Adrienne is a manager in the marketing department.Since becoming a manager,she is quickly creating enemies.She doesn't seem to have any regard for the people in her department,and she pushes her solutions to problems regardless of what others think,believe,or feel.Which conflict style does Adrienne most likely prescribe to?
A)Accommodating
B)Collaborating
C)Avoiding
D)Competing
Q3) Communication that flows from superiors to subordinates is referred to as .
A)upward communication
B)downward communication
C)horizontal communication
D)vertical communication
Q4) List the five guidelines for upward communication.
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Chapter 7: Interviewing Principles and Skills
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Sample Questions
Q1) An interviewee should never ask a clarifying question because it indicates they were not listening.
A)True
B)False
Q2) An interview question that encourages the interviewee to clarify or elaborate on partial or superficial responses and that usually directs the discussion in a particular direction is referred to as a(n) .
A)open question
B)closed question
C)hypothetical question
D)probing question
Q3) Describe the interviewee's role and the interviewee's role in processing the body of the interview.
Q4) A standard theme that is explored with a particular category of questions that are asked during an interview is called a(n) .
A)interview theme
B)interview topic
C)interviewee theme
D)structured interview
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Chapter 8: Interviewing Types
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Sample Questions
Q1) Your textbook lists 5 communication behaviors that have been shown to enhance the effectiveness of an appraisal interview.List and describe these communication behaviors.
Q2) Which of the following is NOT a recommendation given by your textbook when trying to make a positive first impression?
A)Cover tattoos
B)Be well groomed
C)Wear ample amounts of jewelry
D)Wear clean, pressed, modest clothes
Q3) During an interview with a potential employer,Susan described herself as approachable,warm,loyal,committed,organized,and extremely motivated.What type of skills was Susan emphasizing?
A)Transferable skills
B)Adaptive skills
C)Job-related skills
D)Organizational skills
Q4) Mailing out random resumes is an effective way to get a job interview.
A)True
B)False
Q5) List and define the three different types of interviews.
Page 10
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) Describe the difference between status and power.
Q2) According to your textbook,which of the following is NOT a negative effect of email communication found by researchers?
A)Email communication hinders group problem solving.
B)Some forms of communication are best delivered in person.
C)Harder to reach an agreement over email in a small group.
D)Loss of emotional information communicated by text only emails.
Q3) A leader who offers incentives such as bonuses,promotions,or movie tickets for good performance is making use of what type of power?
A)Legitimate power
B)Coercive power
C)Reward power
D)Referent power
Q4) Which of the following is NOT required for it to be small group communication?
A)3 to 15 people
B)Common purpose
C)Shared culture
D)Sense of belonging
Q5) List and briefly describe the eight characteristics of an effective team.
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) A team is struggling to make a very important decision.You are hired to help the group reach consensus.List and describe the strategies that you would use to help the group reach consensus.
Q2) A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?
A)Identify and define the problem
B)Analyze the problem
C)Generate possible solutions
D)Select the best solution
Q3) Too much ,and meeting members experience the chaos of unbridled,unfocused talk: it's hard to stay on task.Too much ,and one person dominates,the team loses freedom to listen and respond with sensitivity to what others are saying.
A)structure; interaction
B)interaction; structure
C)talking; status
D)relational focus; task focus
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Page 12
Chapter 11: Developing Your Professional Presentations
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Sample Questions
Q1) There is a link between how far in advance you start preparing and the amount of anxiety you'll experience.
A)True
B)False
Q2) Explain the five different organizational patterns to consider when organizing your main ideas,and provide an example for each.
Q3) If you want to inform your audience about the four dangers of not investing in a 401k,you should utilize a topical organizational pattern.
A)True
B)False
Q4) Explain why considering your audience is the central task in designing and delivering an effective presentation.
Q5) Statistics can help a speaker express the relationship of a part to the whole.
A)True
B)False
Q6) Describe the characteristics of an effective central idea and provide an example of an effective and ineffective central idea.
Q7) Explain how to use illustrations effectively during a presentation.
Page 13
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Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) Jose was asked a hostile question during his annual department presentation.He should restate the question,acknowledge any emotions,and get to the heart of the issue when he responds.
A)True
B)False
Q2) Before delivering his presentation on the topic of renewable energy resources,Craig decided that it would be best if he wrote out his speech word for word and then read it to his audience.Which method of delivery did Craig choose to deliver his speech?
A)Manuscript speaking
B)Memorized speaking
C)Impromptu speaking
D)Extemporaneous speaking
Q3) Which of the following is NOT a recommendation when using a microphone?
A)Practice with the type of microphone you will be using.
B)Talk directly into the microphone at a normal volume.
C)In order to test the volume of the microphone, simply blow into the mike.
D)Be careful when articulating b and p sounds.
Q4) List and briefly explain the six tips for using gestures when you speak in public.
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Page 14
Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) Regarding the use of fear as a motivator,a strong threat to a family member will often be more successful than a fear appeal directed at the audience members themselves.
A)True
B)False
Q2) In his speech,Warren painted a picture of the grim future that will occur if we don't begin to take measures to protect ourselves against global warming.This is an example of .
A)a positive visualization
B)a negative visualization
C)a syllogism
D)a warning visualization
Q3) Which of the following would be an example of an appeal to misplaced authority?
A)A CEO of a large toy company endorsing a new children's game.
B)A representative from an energy company endorsing nuclear energy.
C)An athlete endorsing a breakfast cereal.
D)A veterinarian endorsing a new type of food for dogs.
Q4) Proof consists of both evidence and the conclusions you draw from it.
A)True
B)False
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Chapter 14: Writing for Business
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Sample Questions
Q1) You should send a complaint letter before you communicate with a company representative.
A)True
B)False
Q2) refers to technology's ability to simulate face-to-face communication.
A)Media richness
B)Media technology
C)Channel richness
D)Message technology
Q3) A document that is legal in nature and gives promises that must be delivered is known as a .
A)binding document
B)sales proposal
C)formal documentpromissory document
Q4) The components of a report that serve to prepare the reader for the main information are known as .
A)front matter
B)back matter
C)beginning matter
D)middle matter
Page 16
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Chapter 15: Managing Time: Managing Information
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Sample Questions
Q1) Which of the following best describe the two-minute email rule?
A)Only take two minutes to respond to an email.
B)Wait two minutes after reading an email before responding.
C)Check your email every two minutes.
D)If an email will take longer than two minutes to respond to, wait and do it when you have multiple emails.
Q2) are clear statements that identify what you'd like to accomplish in the future.
A)Objectives
B)Lists
C)Goals
D)Steps
Q3) Goals and objectives for planning your time are like destinations on a map,they direct you where to go.
A)True
B)False
Q4) List and describe each of the four criteria for an objective.
Q5) It is a good time management strategy to use your calendar as a master list.
A)True
B)False
Q6) List the four strategies for managing paperwork.
Page 17
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