Strategic Business Communication
Pre-Test Questions
Course Introduction
Strategic Business Communication focuses on the critical role of effective communication in achieving organizational objectives and building competitive advantage. This course explores key concepts, principles, and practices for crafting persuasive messages, managing corporate reputation, and fostering stakeholder relationships. Students will learn to develop communication strategies tailored to diverse business contexts, including crisis management, leadership communication, and cross-cultural interactions. Emphasis is placed on written, verbal, and digital communication channels, as well as the ethical considerations inherent to strategic messaging in today's dynamic global business environment.
Recommended Textbook Communication in Business International Edition 8th Edition by Scot Ober
Available Study Resources on Quizplus
17 Chapters
779 Verified Questions
779 Flashcards
Source URL: https://quizplus.com/study-set/1815
Page 2
Chapter 1: Business Communication Foundations
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/36077
Sample Questions
Q1) A receiver's concerns and needs are considered in which element of audience analysis?
A) Attitudes
B) Emotional Reaction
C) Interests
D) Knowledge Answer: C
Q2) Culture should be considered as part of which audience analysis element?
A) Attitudes
B) Emotional Reaction
C) Interests
D) Knowledge
Answer: A
Q3) Jackie Parcel works for Hamilton State Bank in Joplin, Missouri.When Jackie communicates with Rick Spliker, a representative of the Federal Reserve Bank in St.Louis, she is engaging in internal communication.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Multicultural and Global Communication
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/36078
Sample Questions
Q1) Guidelines for successful business communication in a multinational and global society is to review communication principles, analyze the message receiver, be open to and accepting of other cultures, learn about other cultures and apply what you learn, and consider language needs.
A)True
B)False
Answer: True
Q2) What language adjustments would you make if you are a person whose native language is English and are communicating with someone speaking English as a second language?
Answer: The tone and pace of language would not be altered; however, enunciating words clearly would be helpful.Also, avoiding long, complex sentence or colloquial terms would help the English language learner understand your message.Avoid attempts at humor, which may be misunderstood or be offensive.Learn to say a greeting or common phrase in the other person's home language.He or she will appreciate your effort.
Q3) Only women can be victims of sexual harassment.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Technological, Legal, and Ethical Considerations
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/36079
Sample Questions
Q1) A passenger on a major airline continued to use a small computer device after the announcement was made to turn off all such devices because of the possibility that they would interfere with the electronic controls of the airplane.Explain whether you believe this action is illegal and/or unethical.Justify your response.
Answer: If a person on the plane keeps using an electronic device during a time that it might interfere with the electronic controls of the airplane, this is obviously unethical because it jeopardizes the safety of all people on the plane.The use of the device would be unethical because its result is not for the good of others or even the guilty individual.To date, there is not a law that prohibits or governs the use of electronic devices on a plane, although the policy of the airlines requests that such devices be turned off.If the person persisted when specifically requested to turn it off by an airline official and created a scene, this might violate a law.
Q2) Copyright is a legal protection for the author or owner of written work, art, music, photographs, multimedia, and computer software that controls reproduction, distribution, and sale of copyrighted work.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Principles of Business Communication
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/36080
Sample Questions
Q1) Vague or abstract words are indefinite words, but they have a specific meaning that is the same for each receiver of the message.
A)True B)False
Q2) The two most valuable resources for the business communicator are a dictionary and a thesaurus.
A)True B)False
Q3) Write a paragraph that explains why active voice of the verb is considered preferable in most cases to the passive voice.
Q4) Explain why paragraphs in business reports can be somewhat longer than those in business letters and memos.
Q5) Of the following sentences, which would be unbiased?
A) The white teacher spoke to the inner-city youths.
B) Mrs. Smith talked with the students about the difficulties experienced by single-parent families.
C) The Jewish lady moved into an upscale townhouse in Manhattan.
D) Mr. Brown, 85, spent Thanksgiving with his family.
Q6) Explain how to avoid use of biased language.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Print and Electronic Messages
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/36081
Sample Questions
Q1) The traditional outline method works well when generating ideas and determining how they relate to one another.
A)True
B)False
Q2) A thesaurus suggests alternatives or antonyms for words in a message.
A)True
B)False
Q3) Which of the following is an appropriate situation in which to use e-mail?
A) Cancellation of a meeting scheduled for this afternoon
B) Discussion of a job performance evaluation
C) Negotiation of a salary increase
D) Reminder of an upcoming deadline for budget submissions
Q4) An advantage of an oral message is that it
A) accommodates lengthy and complex content.
B) allows for immediate feedback.
C) can have legal value.
D) provides a permanent record.
Q5) Research represents the most common Internet application.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Message Formats
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/36082
Sample Questions
Q1) A subject line is considered part of the letter body.
A)True
B)False
Q2) When a message extends to two or more pages,
A) key the receiver's name, the page number, and the date starting one inch from the top edge of the paper.
B) place the heading items two inches from the top of the sheet.
C) the text begins on line 7.
D) repeat the inside address and the date as shown on the first page of the document. E) use letterhead, and place the date two inches from the top edge of the paper.
Q3) Name and describe the two punctuation styles used in letters.
Q4) What are the features of a "picture-perfect letter"?
Q5) Using a greeting before and a signature after the text of an e-mail message is a function of style, not a format requirement.
A)True
B)False
Q6) A postscript may be keyed or handwritten.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Positive, Neutral, and Social Business Messages
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/36083
Sample Questions
Q1) A condolence message should begin and end with a statement of sympathy.
A)True
B)False
Q2) Georgia Eman is in charge of planning a company picnic for Abbott Accounting. As she prepares the invitation to Abbott's employees, what information should Georgia include other than the time, date, and location of the event?
Q3) Since joining Mario Enterprises 18 months ago, you have worked closely with Shirley Rowley, your supervisor and mentor.After 28 years with the company, Shirley will retire at the end of this month.You have been asked to prepare a letter to be included in a scrapbook presented to Shirley at her retirement party.
Q4) While reading the October issue of her college alumni newsletter, Elise Black learned that Elliot Mumbor, one of her classmates, had received an award the previous March. Elise should:
A) ignore the event because it occurred so long ago.
B) phone Elliot to convey congratulations.
C) send her classmate a greeting card on which she writes a personal message.
D) write her alumni office and complain that news items are not current.
Q5) Discuss sincerity and timeliness as factors in social business messages.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Negative Messages
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/36084
Sample Questions
Q1) A letter is the best way to convey negative information of high importance.
A)True
B)False
Q2) The negative information section of a negative message should be emphasized to ensure that part of the message is clear.
A)True
B)False
Q3) Which of the following statements is NOT an advantage of the indirect plan?
A) It permits reason to prevail.
B) It emphasizes the negative information.
C) It maintains a calm approach.
D) It can change a negative situation to a positive one.
Q4) In an adjustment refusal message, you may refuse the claim but still try to sell the customer more merchandise or service.
A)True
B)False
Q5) Discuss whether it is best to state the negative information explicitly or implicitly.
Q6) Describe the five requirements of an opening buffer for a negative message.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Persuasive Messages
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/36085
Sample Questions
Q1) The business students on your campus would like to start a chapter of Students in Free Enterprise. In order to have a student organization on campus, an instructor must agree to serve as the club advisor. Write a letter or e-mail to your business ethics instructor, James Solheim, asking if he would agree to serve as the club advisor. Add necessary details about the organization and how the students, the school, and the community would benefit.Additional information on SIFE can be found at HYPERLINK "http://www.s f . g/" http://www.sife.org/.
Q2) Reminder stickers are one technique that may be used in the appeal stage of collection.
A)True
B)False
Q3) Receivers of all requests will need to be persuaded to take action. A)True B)False
Q4) Many times a sales letter will not use a salutation. A)True B)False
Q5) The fault is disputable in a special claims message. A)True
B)False
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Business Research and Report Writing
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/36086
Sample Questions
Q1) What is a Gantt chart?
A) A budget spreadsheet
B) A cluster diagram
C) A statistical analysis tool
D) A time schedule
Q2) Research studies conducted by current employees using data obtained from the organization's files do not need to have a budget.
A)True
B)False
Q3) When your research plan includes gathering data from both primary and secondary sources, which should be gathered first? Why?
Q4) Memo reports are written for an internal audience; letter reports may be written for either an internal or an external audience.
A)True
B)False
Q5) Distinguish between commercial and open-access sources of data/information.
Q6) Comment on the credibility of information obtained through online forums such as newsgroups, blogs, and chatrooms.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Proposals, Business Plans, and Special Reports
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/36087
Sample Questions
Q1) The details in a news release should be presented in chronological sequence. A)True
B)False
Q2) Explain the statement, "No employee should be surprised by information contained in a written performance appraisal."
Q3) The title of a proposal should be brief and answer the questions Who? What? Where? When? Why? and How?
A)True
B)False
Q4) What role does the confidentiality section of an RFP serve?
Q5) The evaluation plan in a proposal provides a way to judge the degree of success achieved if the proposal is implemented.
A)True
B)False
Q6) The organization that submits the proposal selected in response to an RFP will be awarded a contract for the project.
A)True
B)False
Q7) What role does format play in proposal preparation?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Visual Aids
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/36088
Sample Questions
Q1) Which two of the following charts does not begin with zero at the bottom, extreme left?
A) simple bar charts
B) Multiple-line charts
C) Positive-negative bar charts
D) Stacked-bar charts
Q2) Organization charts should be used only when they show the entire organization.
A)True
B)False
Q3) A stacked-bar chart shows comparison of variable values that fall above or below a reference point.
A)True
B)False
Q4) Light and dark shadings are better than different colors for showing multiple item values on a bar chart unless all copies will be produced on a color printer or copier. A)True
B)False
Q5) What are multimedia aids? Give examples.
Q6) Describe three ways that inaccurate visual aids can be misleading.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Interpersonal Communication and Teamwork
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/36089
Sample Questions
Q1) It is inappropriate for the leader of a meeting to set time limits for the topics on an agenda.
A)True
B)False
Q2) Webcasting is real-time, two-way communication.
A)True
B)False
Q3) Participating on a team can positively impact an individual's business knowledge and result in enhanced visibility in the organization as well better project management skills.
A)True
B)False
Q4) During a meeting it is the responsibility of the recorder to keep the group focused and not allow the discussion to stray off topic.
A)True
B)False
Q5) Explain how a team might approach the steps involved in composing a message.
Q6) List and explain three general techniques for resolving conflict.
Q7) Why would a business consider using a meeting format other than face-to-face?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Listening and Nonverbal Messages
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/36090
Sample Questions
Q1) Small-group or one-to-one presentations lend themselves best to nonverbal feedback.
A)True
B)False
Q2) One shortcoming of the scanning mode of listening is
A) it requires much energy.
B) there is no time to evaluate nonverbal cues.
C) there is no time to give feedback.
D) your mind may wander.
Q3) Which of the following nonverbal behaviors is considered positive?
A) Leaning toward the person with whom you are conversing
B) Looking at your watch
C) Raising your eyebrows
D) Yawning
Q4) When we interpret a message, why might the message we receive be different from the message the speaker intended?
Q5) Discuss how nonverbal communication may be more important than verbal communication.
Q6) Discuss the difference between hearing and listening.
Q7) Discuss how body language communicates nonverbal messages.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Oral Communication Essentials
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/36091
Sample Questions
Q1) What are the three purposes of the closing of a presentation.
Q2) You can exhibit friendliness by showing a genuine interest in the feedback your audience provides.
A)True
B)False
Q3) Enunciation and pronunciation are used interchangeably when discussing how to use your voice effectively..
A)True
B)False
Q4) Participants in a radio interview have to rely entirely on voice and words to convey the message to the audience.
A)True
B)False
Q5) A presentation typically has five to seven main points.
A)True
B)False
Q6) Both speed and volume can be used to emphasize parts of your message.
A)True
B)False
Q7) Explain how a speaker can handle nervousness.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: The Job Search and Resume
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/36092
Sample Questions
Q1) Which of the following is the best summary of qualifications statement?
A) Increased sales in territory 18 percent over a three-year period.
B) Learned new accounting software.
C) Provided assistance for marketing representatives.
D) Used Skype to meet with remote customers, which resulted in a significant savings on travel costs.
Q2) Explain why a chronological format is appropriate for most résumés.
Q3) The Education section should always follow the résumé opening.
A)True
B)False
Q4) All communication with prospective employers should focus on how your skills and abilities can contribute in the position for which you are applying.
A)True
B)False
Q5) Keywords are generally verbs that describe you and are placed at the beginning or the end of the résumé .
A)True
B)False
Q6) Describe important items to include in the Experience section of a résumé.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Employment Communication and Interviewing
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/36093
Sample Questions
Q1) Questions asked in a panel interview are usually the same for all candidates.
A)True
B)False
Q2) List some tips for a successful telephone screening interview.
Q3) If asked an illegal or inappropriate question, you are usually wise to show anger or irritation so the interviewer will know the question was offensive.
A)True
B)False
Q4) If you think it has been too long since you have heard about your application, it is appropriate to call or write the employer.
A)True
B)False
Q5) Application letters are sales letters with your knowledge and skills as the product.
A)True
B)False
Q6) List five questions that you might seek answers for when doing your research on a potential employer.
Q7) What are the basic guidelines for answering interview questions?
Page 19
To view all questions and flashcards with answers, click on the resource link above.