Staffing and Recruitment Exam Bank
Course Introduction
Staffing and Recruitment explores the strategies, principles, and practices involved in attracting, selecting, and retaining qualified employees within an organization. The course covers workforce planning, job analysis and design, recruitment methods, assessment techniques, legal and ethical considerations, and the integration of diversity in hiring processes. Students will learn to develop effective sourcing strategies, create job descriptions, conduct interviews, evaluate candidates, and implement onboarding processes, with a strong emphasis on aligning staffing decisions with organizational goals and culture. The course prepares students to address real-world challenges faced by human resources professionals in a dynamic labor market.
Recommended Textbook
Strategic Staffing Global 3rd Edition by Jean M. Phillips
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13 Chapters
650 Verified Questions
650 Flashcards
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Chapter 1: Strategic Staffing
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) The increased financial return on staffing investment is an example of a process goal.
A)True
B)False
Answer: False
Q2) Sourcing is locating qualified individuals,appropriate sources and labor markets from which to recruit.
A)True
B)False
Answer: True
Q3) If a company's employees have talents that would be useful to the organization and the company is not taking advantage of these talents,it is not being efficient in the activity of ________.
A)acquiring
B)deploying
C)sourcing
D)recruiting
Answer: B
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Chapter 2: Business and Staffing Strategies
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) An organization evaluating its staffing practices in as a result of a hiring discrimination lawsuit,is an example of proactive staffing.
A)True
B)False
Answer: False
Q2) According to the resource-based view of the firm,in order to create value,staffing practices must ________.
A)imitate the practices followed by competitors
B)enhance the differentiation of the firm's products
C)rapidly create new products or services
D)maximize the number of applicants who are hired
Answer: B
Q3) A company that lets each of its business units staff in whatever way they choose and house their own staffing function,is an example of ________.
A)delegation
B)strategic staffing
C)centralized staffing
D)decentralized staffing
Answer: D
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Page 4
Chapter 3: The Legal Context
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Sample Questions
Q1) A BFOQ is a(n)________.
A)requirement for establishing a case of discrimination
B)exception to employment-at-will relationship
C)characteristic that is essential to the performance of a specific job
D)analysis of a firm's competitive advantage
Answer: C
Q2) If a company makes promises to a recruit that it does not intend to keep,it could be found guilty of ________.
A)negligent hiring
B)negligent referral
C)fraudulent recruitment
D)violating the WARN Act
Answer: C
Q3) Seniority-based promotions make leadership competencies important hiring criteria even for lower-level positions.
A)True
B)False
Answer: True
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5
Chapter 4: Strategic Job Analysis and Competency
Modeling
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Sample Questions
Q1) A formal group or cluster of tasks is a ________.
A)job analysis
B)job family
C)person specification
D)job
Q2) A summary of the characteristics of someone able to perform the job well is a
A)job requisition
B)job analysis
C)job description
D)person specification
Q3) When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.
A)job analysis
B)value chain analysis
C)job rewards analysis
D)competency analysis
Q4) What is a job rewards analysis and how is it used in staffing?
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Chapter 5: Forecasting and Planning
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Sample Questions
Q1) Forecasting is not an exact science,and it is rare for a forecast to be exactly right.Given this uncertainty,it is usually best to use the previous period's data and add/reduce some percentage value based on managerial intuition.
A)True
B)False
Q2) The employer health insurance mandate in the 2010 Patient Protection & Affordable Care Act,requires employers with at least 50 full-time employees to provide government-approved,affordable health insurance to at least 95 percent of their employees and dependents beginning in 2014.
A)True
B)False
Q3) Which of the following forecasting methods relies on the experience and insights of people in the organization to predict a firm's future employment needs?
A)trend analysis
B)ROI analysis
C)judgmental forecasting
D)transition analysis
Q4) Describe the five steps in the workforce planning process.
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Chapter 6: Sourcing: Identifying Recruits
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Sample Questions
Q1) Publicizing open jobs to employees is known as ________.
A)employee development
B)succession planning
C)external job posting
D)internal job posting
Q2) A new college graduate looking for his or her first job is a(n)________.
A)active job seeker
B)passive job seeker
C)semi-passive job seeker
D)non-active job seeker
Q3) The use of social media for recruiting and sourcing will continue to increase due to:
A)Its targeted search capability
B)The recruitment of the older workforce
C)Its general search capacity
D)Its use of networking.
Q4) Sourcing nontraditional applicant pools often requires more creative sourcing activities than does sourcing traditional applicant pools.
A)True
B)False
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Chapter 7: Recruiting
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Sample Questions
Q1) Before joining the Regal Hotel as a concierge,Maxine was told that she would be required not only to work her own shifts but also work others' shifts if they were unexpectedly absent.She was also warned about the temperamental and inebriated guests who often checked in late at night.In spite of these warnings,Maxine accepted the job.What function of the realistic job preview has been used in Maxine's case?
A)self-selection
B)immunization
C)vaccination
D)salting
Q2) To reduce the high turnover rate,this company changed its recruiting strategy from one focused on hiring the best qualified people to emphasizing the company's values and providing RJPS to let poor fits self-select out.This was__________
A)UPS
B)IKEA
C)Motorola
D)Federal Express
Q3) What are recruiter profiles and how are they used in staffing?
Q4) What is signaling and what role does it play during recruiting?
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Page 9
Chapter 8: Measurement
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Sample Questions
Q1) If the items on an assessment method do not seem to be job-related,then,which of the following is true?
A)The assessment method's criterion-related validity is low.
B)The assessment method's construct validity is low.
C)The assessment method's face validity is low.
D)The assessment method's content validity is low.
Q2) Administering a computer test of programming skills in the same way to every job candidate is an example of reliability.
A)True
B)False
Q3) What would the range of the following distribution be 2,3,3,3,3,4,5,6,7,8,8?
A)3
B)4
C)5
D)6
Q4) If all the candidates who score high on a skills test go on to have high job performance,the skills test has high criterion-related validity.
A)True
B)False
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Chapter 9: Assessing External Candidates
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Sample Questions
Q1) The Uniform Guidelines on Employee Selection Procedures were created to ________.
A)validate employee selection methods
B)outline the enforcement of the Americans with Disabilities Act
C)assist organizations in complying with federal law prohibiting discrimination in hiring
D)assist organizations with fewer than 10 employees comply with Title VII
Q2) An HR manager asked every candidate during an interview to describe a situation in the past in which they had to display their leadership abilities even though they were not a formal leader,discuss what they did,and describe the result.This is an example of which external assessment method?
A)situational judgment test
B)interview
C)unstructured interview
D)behavioral interview
Q3) Compare and contrast structured and unstructured interviews.
Q4) How does a biodata differ from a résumé and cover letter?
Q5) Both true positive and true negative assessment outcomes are desirable.
A)True
B)False
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Chapter 10: Assessing Internal Candidates
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Sample Questions
Q1) Multisource assessments involve the employee's supervisor as well as other sources that are familiar with an employee's job performance.
A)True
B)False
Q2) Due to union contracts or company policies,some organizations promote employees because of seniority.
A)True
B)False
Q3) Adam has joined an advertising firm as a junior executive.Due to his lack of experience,he has a lot to learn and has been assigned as a protégé to Mark,a senior executive in the firm,who will assist in training and assessing his performance.This process of internal assessment is called ________.
A)skills inventorying
B)performance reviewing
C)a mentoring program
D)job knowledge assessing
Q4) Succession management cannot be used to enhance organizational diversity.
A)True
B)False
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Chapter 11: Choosing and Hiring Candidates
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Sample Questions
Q1) The bargained-for exchange between the contract parties is known as ________.
A)compensation
B)co-optation
C)confirmation
D)consideration
Q2) Which of the following,if true,would result in a new hire to a company getting paid less than existing employees?
A)The company wishes to preserve internal equity.
B)The company wishes to attract top talent in the market.
C)The company lets the hiring manger make payroll decisions.
D)The company needs to fill a position immediately.
Q3) It is sometimes permissible to hire a nonqualified minority candidate over a qualified nonminority candidate.
A)True
B)False
Q4) Job candidates can renege on an accepted job offer,not companies.
A)True
B)False
Q5) List and describe four factors that influence the content of a job offer.
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Chapter 12: Managing Workforce Flow
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Sample Questions
Q1) When a poor performer leaves,functional turnover has occurred.
A)True
B)False
Q2) When IBM extensively trains employees in processes and procedures that are unique to the company,it is creating ________.
A)job challenge
B)strong culture
C)accountability
D)mobility barriers
Q3) Moving employees to other parts of the company or to other jobs the company needs filled to match its workforce with its talent needs is ________.
A)socialization
B)workforce redeployment
C)mobility barriers
D)golden handcuffs
Q4) List and describe the six types of turnover.
Q5) Attrition occurs when a company hires fewer new employees.
A)True
B)False
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Chapter 13: Staffing System Evaluation and Technology
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Sample Questions
Q1) The choice of criteria in a balanced scorecard should be based on the company's strategy and goals,not on the challenges the company anticipates.
A)True
B)False
Q2) ________ is a direct cost of staffing.
A)Lost market share
B)Lower productivity
C)Lost business opportunities
D)Lower competition
Q3) What is the difference between direct and indirect staffing costs? Provide two examples of each.
Q4) Which of the following statements is true about the digital dashboards?
A)They contain safeguards to protect sensitive employee data.
B)They lack scalability and hence are not suitable for small- and medium-sized firms.
C)They do not provide any indicators of individual employee performance.
D)They present large amounts of data in formats that are not user-friendly.
Q5) What is staffing evaluation and why is it important?
Q6) Describe a balanced staffing scorecard and how it is used.
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