Speech Communication Review Questions
Course Introduction
Speech Communication explores the fundamental principles and techniques of effective verbal communication in both personal and professional contexts. Through the study of communication theories, audience analysis, message organization, and delivery methods, students will develop essential public speaking skills. The course emphasizes overcoming communication apprehension, constructing clear and persuasive messages, utilizing nonverbal cues, and providing constructive feedback. By engaging in individual and group presentations, students will enhance their confidence, critical thinking, and ability to communicate ideas clearly to diverse audiences.
Recommended Textbook
Communicating for Results 10th Edition by Cheryl Hamilton
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14 Chapters
623 Verified Questions
623 Flashcards
Source URL: https://quizplus.com/study-set/939 Page 2
Chapter 1: The Communication Process
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18508
Sample Questions
Q1) Every communicator should remember that
A) 100 percent communication is an achievable goal, but you must work at it.
B) whenever possible, use "strict" rather than "flexible" words and phrases.
C) the only message that counts is the message that is received.
D) the employee grapevine is wrong more than it is right.
Answer: C
Q2) When attempting to determine meaning,adults rely more heavily on the LANGUAGE code.
A)True
B)False
Answer: False
Q3) Facebook provides its users with freedom to change the appearance of their profile page,thus making each users page unique.
A)True
B)False
Answer: False
Q4) Effective feedback should be EVALUATIVE.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Communication in the Workplace
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18509
Sample Questions
Q1) Work assigned according to the amount of responsibility and authority of each person is called
A) organizational structure.
B) chain of command.
C) division of labor.
D) span of control.
Answer: C
Q2) This theory,one of the newest applications of the systems/contingency model,states that successful organizations are those that have a culture that reflects the values of its employees.
A) Likert's 4 Systems
B) Quality Circles
C) Theory X
D) Theory Z
Answer: D
Q3) Theory Z is one of the newest applications of the CONTINGENCY MODEL.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Conflict, Culture, and Relationships
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/18510
Sample Questions
Q1) Competition and voting are often seen in a WIN-WIN outcome.
A)True
B)False
Answer: False
Q2) When our expectations of others are not fulfilled,we often react with suspicion and withdrawal of our TRUST.
A)True
B)False
Answer: True
Q3) A person who smoothes and accommodates during conflict tends to
A) lead in a hidden management style.
B) lead in a blind management style.
C) lead in an open management style.
D) blend all management styles.
Answer: A
Q4) HIGH CONTEXT cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.
A)True
B)False
Answer: True
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Chapter 4: Effective Listening
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18511
Sample Questions
Q1) Face to face listening has decreased recently due to the use of TECHNOLOGY barriers.
A)True
B)False
Q2) Good listeners take DETAILED notes while they listen.
A)True
B)False
Q3) One new manager felt so overwhelmed with responsibilities that he seldom took the time to confer with his employees.One day he discovered that his employees were going to his boss with various suggestions and complaints instead of to him.According to your text,this would most likely be a sign of
A) disrespect.
B) short circuiting.
C) poor listening.
D) literal processing.
Q4) Semantic barriers occur in which listening stage?
A) sensing
B) interpreting
C) evaluating
D) responding
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Chapter 5: Nonverbal Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18512
Sample Questions
Q1) Briefly discuss the importance of the jacket to the business professional.
Q2) How is it possible to change the patterns of interactions among discussing participants by changing their seating arrangements? Give specific examples.
Q3) Being vocally expressive,moving around rather than staying behind a barrier such as a desk,and making eye contact are all examples of A) signs of power
B) nonverbal status symbols
C) illustrators
D) immediacy behaviors
E) the technical level of culture
Q4) Suppose that you are trying to convey authority.Although all of the following factors would play a role,which would more quickly convey authority?
A) the texture of your suit
B) the color of your suit
C) the brand of your suit
D) the condition of your suit
Q5) What is the meaning of immediacy behaviors and what role should they play at the office?
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Chapter 6: Overcoming Obstacles to Communication in the Electronic Age
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/18513
Sample Questions
Q1) Which of the following is an anxiety reduction technique?
A) skills training
B) systematic sensitization
C) affective restructuring
D) positive visualization
Q2) Briefly discuss two technologies that have greatly changed how we communicate.Include tips for communicating with each.
Q3) The use of both personal and corporate blogs is a high growth area in communication technology.
A)True
B)False
Q4) The reasonable person rule is used in courts in determining A) unlawful interview questions.
B) sexual harassment cases.
C) plagiarism cases.
D) free speech on blogs.
Q5) Explain the use of the "reasonable person rule" as it applies to sexual harrassment cases.
Q6) Discuss the positive and negative aspects of email,instant messages,and blogs in the workplace. Page 8
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Page 9
Chapter 7: Basic Information for All Types of Interviews
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/18514
Sample Questions
Q1) Are the following interview questions
"How many years have you been a manager?"
"Tell me about your management techniques."
"How many employees work for you currently?"
"Do you think you could handle any more?"
"Do you have any interviewing skills?"
A) funnel sequence
B) inverted funnel sequence
C) neither of the available choices
Q2) Pretend you are an interviewer.List four quality questions and organize them in the inverted funnel sequence (make up any topic you wish).Explain how to turn these questions into the diamond sequence.
Q3) Who should assume responsibility for the structure of the question-response phase of the interview and what are the considerations to keep in mind when organizing the questions?
Q4) Usually the closing phase of any type of interview begins with a specific or general SUMMARY.
A)True
B)False
Q5) What steps should you take to prepare for an interview? Be specific.
Page 10
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Chapter 8: The Employment Interview
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/18515
Sample Questions
Q1) Explain what key words are used and why they are so important in a scannable resume.
Q2) "Say,your address is in an interesting part of town; isn't that in a German area?"
A) Lawful
B) Unlawful
Q3) "You look Vietnamese.Are you?"
A) Lawful
B) Unlawful
Q4) "Do you own,rent,or lease your home?"
A) Lawful
B) Unlawful
Q5) The body of a letter of application should not state
A) your purpose in sending the letter.
B) how you heard about the available opening.
C) your basic qualifications for the position.
D) a review of your resume.
Q6) "What are your greatest weaknesses?"
A) Lawful
B) Unlawful
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Chapter 9: Small Group Communication and Problem-Solving
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/18516
Sample Questions
Q1) Effective teams
A) move toward the solution in a cyclical manner, but accomplish the process in a linear manner.
B) follow an organized procedure, but aren't overly rigid.
C) always move smoothly from step to step of the problem solving sequence.
D) all of the above.
Q2) Multicultural groups are an ADVANTAGE when problems are complex,because members are less likely to engage in groupthink.
A)True
B)False
Q3) A major electronics firm holds various committee meetings to improve employee morale.However,upper management discovers that one group always delivers quick decisions,agrees with the leader's opinions,and does not thoroughly consider the feasibility of the solutions.This group most likely exhibits
A) poor leadership.
B) low morale.
C) groupthink.
D) poor organization.
Q4) Discuss (in order)the steps of the basic problem-solving procedure.
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Chapter 10: Participation and Leadership in Teams
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18517
Sample Questions
Q1) TASK functions are roles that must be preformed if the interpersonal relationships and harmony of the group are to be maintained.
A)True
B)False
Q2) Whin member satisfaction is your top priority,which of the following leadership styles should you select?
A) autocratic
B) democratic
C) laissez-faire
Q3) One of the big five personality types is INTROVERSION,which refers to how "outgoing,talkative,assertive,and comfortable with interpersonal relationships" the team member may be.
A)True
B)False
Q4) Pick three of the maintenance functions (roles),explain them,and write an example of an actual statement a gorup member might make in playing that role.
Q5) Pick three of the task functions (roles),explain them,and write an example of an actual statement a group member might make in playing that role.
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Chapter 11: Informative Presentations
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/18518
Sample Questions
Q1) If your company owns a gasoline truck that was involved in a fatal accident three days ago,you should speak to the press
A) from outlined notes so that the presentation will sound conversational and you can alter the speech if listener feedback indicates confusion.
B) from memory so that you can look directly into the camera and assume responsibility for communicating effectively to the masses.
C) from a manuscript to protect you from saying something unintentional and from blatant misinterpretation.
D) in an impromptu method, because under these circumstances there is little time for preparation.
Q2) Journal articles that are selected for publication for their quality by a panel of reviewers are referred to as
A) select.
B) refereed.
C) specialized.
D) scholarly.
Q3) Briefly discuss how blogs and tweets can be used as a part of the research process.
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Chapter 12: Verbal and Visual Supporting Materials
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/18519
Sample Questions
Q1) According to Sandberg,how much money do bad PowerPoint presentations cost companies in Wasted time?
A) $155 million
B) $177 million
C) $203 million
D) $252 million
Q2) Statistics should be
A) used sparingly.
B) reported exactly as they appear in the original source.
C) used liberally as needed.
D) given without reference to the source
Q3) The factual illustration
A) describes an event that actually happened.
B) points out similarities or differences between two or more items from the same class or category.
C) is used in groups of two or three for the best impact.
D) tells about an event that could happen or probably will happen.
Q4) Discuss the guidelines for electronic/multimedia presentations.
Q5) Explain how visual aids make a difference for audience recall.
15
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Chapter 13: Persuasive Presentations
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/18520
Sample Questions
Q1) Persuaders have found that persuasion in business depends on all of the following factors except the
A) evidence and logic used.
B) number of reputable sources quoted.
C) psychological needs of the listeners.
D) credibility of the persuader.
Q2) ETHOS,or reason,is "the study of orderly thinking,the sequence and connection of thoughts and ideas as they relate to one another."
A)True
B)False
Q3) Discuss Maslow's hierarchy of needs and its importance to persuasion.
Q4) How can you improve your credibility?
Q5) The two basic types of persuasive presentations include
A) to convince or actuate.
B) to show cause and effect.
C) to break a topic in to parts or divisions.
D) to present events in the order of their occurrence.
Q6) Discuss the steps of Monroe's Motivated Sequence and explain which type of persuasive presentation it is best used for.
Page 16
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Chapter 14: Polishing Your Written Communication
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/18521
Sample Questions
Q1) Discuss the four tools that will aid understanding in writing to inform.
Q2) People are more likely to make a decision requiring a change of belief or action if A) the future is visualized for them.
B) they are presented with the benefits of the solution.
C) the problem-solution organizational method is used.
D) they are asked directly to do so.
Q3) In writing thank-you letters,you should
A) keep the tone friendly, even "chummy."
B) not worry about length, but instead include many details.
C) not mention anything out of the ordinary that occurred.
D) be sure to mention your interest and enthusiasm for the position.
Q4) In order to make a good first impression,keep friendliness OUT of your tone in general.
A)True
B)False
Q5) Avoid using all CAPITAL letters in writing unless it is needed for emphasis.
A)True
B)False
Q6) Discuss the different tips used in writings to persuade.
Page 17
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