Soft Skills for the Workplace Exam Bank
Course Introduction
Soft Skills for the Workplace is designed to equip students with essential interpersonal and professional competencies necessary for success in todays dynamic work environments. This course covers communication, teamwork, problem-solving, time management, adaptability, emotional intelligence, and conflict resolution. Through interactive activities, discussions, and real-world scenarios, students will develop practical strategies to build effective relationships, manage workplace challenges, and enhance overall performance. Upon completion, students will be better prepared to contribute positively to organizational culture and advance in their chosen careers.
Recommended Textbook
Personal Development for Life and Work 10th Edition by Ann Masters
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16 Chapters
640 Verified Questions
640 Flashcards
Source URL: https://quizplus.com/study-set/1875
Page 2
Chapter 1: Self-Esteem
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/37457
Sample Questions
Q1) Honest, two-way communication can occur
A)in hostile situations.
B)in an environment of mutual trust.
C)only among good friends.
D)only during feedback sessions.
Answer: B
Q2) Those who have low self-esteem may react by
A)feeling that others don't value them.
B)expressing few emotions.
C)avoiding situations that make them uncomfortable.
D)all of these choices.
Answer: D
Q3) Information used to evaluate how you are doing.
A)self-image
B)self-image characteristic
C)envy
D)self-esteem
E)feedback
Answer: E
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Page 3
Chapter 2: Self-Development
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Behavior modification is a self-improvement technique.
A)True
B)False
Answer: True
Q2) You can hold yourself accountable for your goals by
A)keeping your goals in a diary or journal.
B)sharing them with others.
C)contracting with yourself.
D)all of these choices.
Answer: D
Q3) Aptitude and interest tests are designed to provide clues about your deep-seated fears of failure.
A)True
B)False
Answer: False
Q4) It is unwise to share your goals with others.
A)True
B)False
Answer: False
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Chapter 3: Attitude
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/37459
Sample Questions
Q1) Even in the face of adversity, a group working together for a common goal can have high
A)levels of frustration.
B)morale.
C)sensitivity.
D)none of these choices.
Answer: B
Q2) Attitude is extremely important because it drives your A)frustration level.
B)productivity level.
C)morale.
D)behavior.
Answer: D
Q3) Negative situations will end and are not all encompassing.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Image
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Image does not play an important role in getting the respect of others.
A)True
B)False
Q2) You want to build your image so that
A)you can hide your character flaws from others.
B)project the qualities and characteristics you want others to see.
C)everyone will like you.
D)all of these choices.
Q3) In determining your voice volume control, which one of these considerations would not be important.
A)the amount of background noise.
B)the distance between you and the receiver.
C)the degree to which you want to publicize the message.
D)the vocabulary you are using.
Q4) Responsibility is being accountable for your conduct and obligations. A)True
B)False
Q5) A dress code may be written or unwritten.
A)True
B)False
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Chapter 5: Communication Essentials
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/37461
Sample Questions
Q1) Jargon is a problem for
A)experienced employees.
B)supervisory personnel.
C)new employees.
D)none of these choices.
Q2) Your posture can project an image of self-confidence.
A)True
B)False
Q3) "I'm really hyped up about the merger!" is an example of A)stereotyping.
B)a colloquialism.
C)a confusing message.
D)none of these choices.
Q4) Opinions are
A)proven statements.
B)always true.
C)based on personal beliefs and feelings.
D)none of these choices.
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Page 7
Chapter 6: Getting Your Message Across
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Question form used to engage the listener.
A)small talk
B)closed questions
C)assertive communication
D)conversation
E)passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers
Q2) Assertive communication improves self-esteem and self-confidence.
A)True
B)False
Q3) Improving your conversation skills can enhance your leadership skills.
A)True
B)False
Q4) It is possible to say "no" in a positive way.
A)True
B)False
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Chapter 7: Communicating With Coworkers and Supervisors
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40 Flashcards
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Sample Questions
Q1) The laissez-faire leadership style does not work well in organizations that require creativity.
A)True
B)False
Q2) A virtual team is made up of people who are separated physically and whose members interact electronically in cyberspace.
A)True
B)False
Q3) Text messages often include A)long messages.
B)text speak.
C)specific subject lines.
D)none of these choices.
Q4) Supervisors expect employees to accept change as the norm and be open to upgrading their skills.
A)True
B)False
Q5) Self-pity is a productive behavior. A)True
B)False
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Chapter 8: Managing Conflict
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/37464
Sample Questions
Q1) The key to managing confrontation is to put the emotional energy generated by conflict toward
A)a constructive solution.
B)another showdown.
C)a better understanding of false conflict.
D)none of these choices.
Q2) Conflict can be prevented by
A)building constructive relationships.
B)discussing problems before they escalate to a conflict.
C)stopping and thinking before you react.
D)all of these choices.
Q3) The six-step method of solving conflicts works for personal and workplace situations.
A)True
B)False
Q4) The last step in the six-step problem solving method is selecting the best solution. A)True
B)False
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Chapter 9: Meeting Essentials
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) When a leader closes a meeting, he or she should
A)summarize the actions and responsibilities assigned.
B)conduct a brief evaluation of the meeting.
C)adjourn the meeting.
D)all of these choices.
Q2) Agendas for formal meetings are sent out prior to the meeting.
A)True
B)False
Q3) One-on-one meetings
A)are held frequently in the workplace.
B)involve many members of the workforce.
C)require the supervisor's permission.
D)none of these choices.
Q4) Participants need not take notes during a meeting.
A)True B)False
Q5) Status meetings provide updated information about something that is ongoing. A)True
B)False
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Chapter 10: Applying Critical Work Skills
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Sample Questions
Q1) Regular exercise can decrease your stress level.
A)True
B)False
Q2) Keeping an electronic calendar
A)can replace your To-Do list.
B)can prevent the spread of a virus.
C)offers many time-saving options.
D)none of these choices.
Q3) A malicious software program designed to interfere with the operation of a computer.
A)time management
B)multitasking
C)speech
D)virus
E)firewall
F)brainwriting
G)backup
H)stress
I)anger management
J)creativity
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Chapter 11: Developing Customer Focus
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40 Flashcards
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Sample Questions
Q1) Intangible items
A)cannot be sold.
B)can be seen.
C)cannot be touched.
D)all of these choices.
Q2) Tangible items
A)include professional services.
B)are sold in dental offices and insurance companies.
C)can be seen and touched.
D)none of these choices.
Q3) Customers do not expect honesty.
A)True
B)False
Q4) When serving customers, you may use the phrase
A)"That's not my problem."
B)"I don't work in this department."
C)"Do you have any other questions about the product?"
D)All of these choices.
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Chapter 12: Valuing Diversity
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40 Flashcards
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Sample Questions
Q1) It is wise to judge people based on their conduct and qualities.
A)True
B)False
Q2) A bias is a way of thinking that allows you to be impartial about an issue, situation, or person.
A)True
B)False
Q3) Cultural conflicts can occur because people simply do not know what matters in another culture.
A)True
B)False
Q4) Cultural conflicts cannot be avoided if you are aware, open-minded, and respectful.
A)True
B)False
Q5) To expand your horizons, take the initiative to get to know people from other ethnic groups.
A)True B)False
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Chapter 13: Acting Ethically
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40 Flashcards
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Sample Questions
Q1) Consistency in adhering to moral principles.
A)hypocrisy
B)integrity
C)fraud
D)petty theft
E)code of ethics
F)situational ethics
G)self-righteousness
H)conflict of interest
I)ethics
J)unethical behavior
Q2) Taking more time than allowed for lunch and breaks is
A)okay, because others do it.
B)a form of stealing from your employer.
C)often necessary to take care of your personal errands.
D)none of these choices.
Q3) When choices are difficult, the outcomes need to be carefully considered.
A)True
B)False
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Page 15
Chapter 14: Developing Leadership and Managing Change
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Sample Questions
Q1) Reverse mentoring involves an older person mentoring a young employee.
A)True
B)False
Q2) To give others the authority and responsibility to carry out tasks or solve problems.
A)mentoring
B)transformational leader
C)empower
D)innovate
E)persistence
F)continuous improvement
G)emotional intelligence
H)autocratic leader
I)situation leader
J)incremental change
K)sensitivity
L)self-confidence
M)charismatic leader
N)integrity
O)ambition
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Page 16
Chapter 15: Getting the Job
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40 Flashcards
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Sample Questions
Q1) Questions toward the close of the interview about salary, benefits, and vacation plans may indicate to the interviewer that
A)you are interested in the position.
B)you don't have any good questions.
C)you are only interested in what the company can do for you.
D)all of these choices.
Q2) Developing contacts or exchanging information with others in an informal setting to further one's career.
A)aptitude
B)body language
C)technical skills
D)transferrable skills
E)functional resume
F)networking
G)resume
H)employment application
I)skill
J)cover letter
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Chapter 16: Taking Charge of Your Career
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40 Flashcards
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Sample Questions
Q1) When you have a strong work ethic, you work as steadily and efficiently as you can, not wasting time or goofing off.
A)True
B)False
Q2) A job
A)encompasses a family of jobs.
B)is your life's work.
C)involves performing a designated set of responsibilities and duties for a specific employer.
D)none of these choices.
Q3) In a goal-based performance appraisal,
A)the employee and supervisor agree on goals for the employee to meet during the evaluation period.
B)the employee's work is rated according to standardized company criteria for productivity, quality of work, and so on.
C)no face to face meeting takes place between the employee and the supervisor.
D)none of these choices.
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