Social Work Practice
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Course Introduction
Social Work Practice introduces students to the foundational principles, methods, and skills necessary for effective intervention with individuals, families, groups, and communities. Emphasizing a strengths-based and client-centered approach, the course explores ethical standards, cultural competence, and the application of evidence-based strategies in diverse settings. Through the integration of theory and practical experience, students learn to assess client needs, develop intervention plans, and evaluate outcomes, preparing them for professional roles in a variety of social work arenas.
Recommended Textbook Crisis Intervention Strategies 8th Edition by Richard
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Page 2
K. James
Chapter 1: Approaching Crisis Intervention
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Q1) Being aware that an individual in crisis is operating in a transcrisis state provides the crisis worker with important information regarding:
A)transcrisis points.
B)the kind and degree of therapeutic intervention that should be provided for the client.
C)multicultural perspectives that might have a significant impact on the crisis.
D)brief therapy approaches to crises.
Answer: B
Q2) Chaos theory is really a theory of:
A)evolution applied to human functioning.
B)eclecticism.
C)random events.
D)creative problem-solving.
Answer: A
Q3) Transcrisis points are frequently accompanied by transcrisis states that occur during interventions.
A)True
B)False
Answer: True
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Chapter 2: Culturally Effective Helping
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Q1) Individualism is a cultural world view that believes:
A)the individual is subservient to the group.
B)the group always petitions the individual for support and input.
C)the exosystem has a profound impact on individual functioning.
D)personal goals and uniqueness are paramount.
Answer: D
Q2) Natural support systems are often more important than formal counseling systems in providing relief.
A)True
B)False
Answer: True
Q3) Support systems are critical and they are used in much the same way no matter what the cultural background of the client is.
A)True
B)False
Answer: False
Q4) Individuals are not always the basic building blocks in societies.
A)True
B)False
Answer: True
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Chapter 3: The Intervention and Assessment Models
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Q1) Of the following neurological factors that may contribute to the severity of a crisis,which is not true?
A)Neurotransmitter discharge during a crisis,while dramatic,is always of intense,short duration.
B)Long-term,chronic changes in neurotransmitters have been linked to mental illness.
C)One's gene pool may have something to do with "catch" rates
D)A client forgetting to take psychotropic drugs to control mental illness.
Answer: A
Q2) The Hybrid model of crisis intervention epitomizes a stage or linear model.
A)True
B)False
Answer: False
Q3) Anger,fear,and sadness along with frustration are the typical emotional states assessed in crisis intervention.
A)True
B)False
Answer: True
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Chapter 4: Tools of the Trade
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Q1) An important component of genuineness (p.86)
A)playing a counselor role.
B)being non-defensive.
C)is self-disclosing for its own sake.
D)is using disowning statements.
Q2) Directive counseling is culturally judgmental and demeaning and should not be used in crisis intervention because it reinforces helplessness.
A)True
B)False
Q3) An important aspect of listening is to respond in ways that let the client know that the worker is hearing both the content and underlying emotional content.
A)True
B)False
Q4) A good owning statement can be used for setting limits on disruptive and demeaning client behavior.
A)True
B)False
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Chapter 5: Crisis Case Handling
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Q1) Of the following strategies,which would work best with a person with borderline personality disorder?
A)Debating with them until they are exhausted
B)Focusing on their talents and stressing how they sabotage themselves
C)Being firm,with clear cut rules and boundaries
D)Confronting their manipulative plans
Q2) One of the most difficult,manipulative types of long-term clients to deal with is the ____________ personality disorder client.
A)borderline
B)dependent
C)narcissistic
D)schizotypal
Q3) In defining the problem in crisis intervention,the major focus is on understanding the major personality constructs of the person.
A)True
B)False
Q4) Mobile crisis teams have now been replaced by CIT officers.
A)True
B)False
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Chapter 6: Telephone and Online Crisis Counseling
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Q1) The disinhibition effect means that people tend to open up earlier with more distressing issues over the Internet than they do face-to-face.
A)True
B)False
Q2) Because the telephone worker is not on the scene,exploring alternatives and making plans need to be simple and clear-cut,and slowly and carefully mapped out.
A)True B)False
Q3) Volunteers who work crisis hotlines are actually pretty effective in helping people. A)True B)False
Q4) You are a volunteer crisis worker at a local domestic violence support center.You routinely correspond with callers via text and instant messaging.What are some important netiquette considerations you will make with every client?
Q5) You are a routine,but not regular,user of telephone crisis counseling.What makes this type of counseling attractive to you? What process do you expect the call center to use to help you?
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Chapter 7: Posttraumatic Stress Disorder
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Q1) PTSD may be developed following exposure to uncommon stressful life events such as:
A)physical or sexual assault.
B)earthquakes.
C)car accidents.
D)All of the answers are correct.
Q2) Child abuse and rape victims experience PTSD very differently than other victims of PTSD.
A)True
B)False
Q3) SUDS is a term identified with EMDR.
A)True
B)False
Q4) Neat and orderly progression for the PTSD sufferer through the recovery phase is:
A)indicative of emotional numbing and denial.
B)indicative of integration taking place.
C)indicative that the intervention is working.
D)the exception rather than the rule.
Q5) Wage an argument for or against EMDR.
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Chapter 8: Crisis of Lethality
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Q1) Which one of the following indicators should not be considered high-risk in terms of suicide potential?
A)The suicide plan is definite.
B)There is a family history of suicide.
C)Previous "minor" suicide attempts have been made.
D)A frantic call to a crisis line to discuss depressed feelings.
Q2) Each suicide is idiosyncratic,and there are no absolute or universal characteristics which portray all suicides.
A)True
B)False
Q3) Which one of the following is not listed as a myth about suicide?
A)Clients who threaten suicide don't necessarily mean it.
B)Persons who commit suicide are insane.
C)Talking about their desire to kill themselves decreases the danger that suicidal individuals will do it.
D)Suicide is always an impulsive act.
Q4) What is the purpose of the psychological autopsy? Why can it be helpful to survivors?
Q5) What are some of the "Don'ts" in managing suicidal clients?
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Chapter 9: Sexual Assault
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Q1) Of the following,which is not a myth about rape?
A)Only promiscuous women get raped.
B)Men who rape are weird,psychotic loners.
C)Women cry rape to exact revenge.
D)Rape is an expression of power and control.
Q2) Alerting people of the role that alcohol has in date rape is a primary educational goal to combat this problem.
A)True
B)False
Q3) Adult survivors of childhood sexual abuse may have:
A)been hospitalized for a variety of psychological disorders.
B)symptoms that are quite different than those of Vietnam veterans.
C)suffered increased incidence of rape,assault,and battering as adults because they actively seek out such relationships as a way of punishing themselves for their "sins" of childhood.
D)decided to become homosexuals because they can no longer stand the opposite sex.
Q4) Rape education programs are effective in preventing rape.
A)True
B)False
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Chapter 10: Partner Violence
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Q1) According to Walker,much of battering occurs on a random basis.
A)True
B)False
Q2) Conjugal terrorism as described by Morgan is akin to brainwashing and political terrorism.
A)True
B)False
Q3) Learned helplessness proposes that women stay in abusive relationships because they have been conditioned to believe they cannot predict their own safety and nothing they do will change the situation.
A)True
B)False
Q4) In helping a battered person decide whether to stay or leave,the crisis worker should:
A)call the police if the abuser is coming back.
B)offer to go and pick up the victim.
C)determine how dangerous the situation is.
D)do all of these or whatever else is necessary to get the woman to leave.
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Chapter 11: Family Crisis Intervention
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Q1) Reliving the crisis often happens after a crisis as family members tell and retell their story several times.
A)True
B)False
Q2) Families that do not adapt to crises are said to be experiencing bonadaptation.
A)True
B)False
Q3) In a crisis which of the following is not tested in families:
A)structural integrity and relationships.
B)problems solving skills and communication.
C)resilience and support systems.
D)economic necessity.
Q4) The letter "C" in the ABCX model for crisis intervention with families stand for:
A)families interpretation of the event.
B)cognitions of individual family members.
C)case impressions of the crisis worker.
D)communication within the family.
Q5) Provide a comparison and contrast of two family crisis models.
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Chapter 12: Personal Loss
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Q1) According to Schneider,all crises can eventually be:
A)reformulated within a context of growth.
B)classified under one of the three patterns of responses of death accepting,death defying or death denying.
C)viewed within a multicultural context.
D)classified under the Kubler-Ross model of the stages of grief and bereavement.
Q2) Only children suffer serious feelings of loss when a pet dies.
A)True
B)False
Q3) The Adaptive model of grieving is about how a survivor copes with loss. A)True B)False
Q4) Disputing negative self-talk a bereaved divorced person has about the break-up of a marriage may be effective because emotional energy can then be directed toward dealing constructively with real,contemporary issues.
A)True B)False
Q5) Discuss the case of Ann Marie and what purpose the suggestion to go to the cemetery and talk to her dead mother served?
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Chapter 13: Crisis in Schools
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Q1) Modeling is not a very effective way to teach violent behavior.
A)True
B)False
Q2) Threat assessment for lethality goes up as the EVJO's:
A)anger becomes more ventilated.
B)affect becomes more depressed.
C)motive and plan become more concrete.
D)thinking becomes more disjointed.
Q3) Schools are generally very safe places to be.
A)True
B)False
Q4) One of the problems of making a threat assessment of the EVJO is that his motives for violence are often muddled,unclear,and easily dismissed as inconsequential by adults.
A)True
B)False
Q5) Schools should consider holding large-scale memorials to honor the deceased and help resolve grief.
A)True
B)False
Page 15
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Chapter 14: Violent Behavior in Institutions
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Q1) Factors contributing to increased violence against human service workers are increased numbers of:
A)drug abusing clients.
B)hyperactive,attention deficit disordered clients.
C)clients in poverty.
D)clients seeking quick solutions.
Q2) When threatening conditions occur,at times,doing nothing may be the best approach.
A)True
B)False
Q3) When doing outreach,the best place to park your car for safety's sake would be:
A)directly in front of the house.
B)in the driveway of the house.
C)just beyond the front of the house.
D)across the street and down the block.
Q4) Reminiscence therapy allows clients to reflect on their lives and restore credibility to them.
A)True
B)False
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Chapter 15: Legal and Ethical Issues
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Q1) Crisis workers who review their interactions with clients and consider the impact of their interventions on themselves,their clients,and the ecology of the intervention are engaging in:
A)self-care.
B)ethical decision-making.
C)affect heuristic.
D)reflective practice.
Q2) The term "foreseeable" refers to what an average practitioner would expect to occur given similar client actions,behaviors,and context.
A)True
B)False
Q3) Specialized ethics training is needed for crisis workers because:
A)offering food and drink to a family following a natural disaster will cause dependency.
B)cowboy ethics may not consider all the ethical blind spots.
C)completing confidentiality forms during a crisis requires special counseling skills.
D)there are different cultural values around how to resolve an ethical dilemma.
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Chapter 16: Burnout, vicarious Traumatization, and Compassion Fatigue
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Q1) Organizations should be assessed for burnout along with individuals.
A)True
B)False
Q2) Compassion satisfaction can be an extremely effective buffer against burnout.
A)True
B)False
Q3) A critical component in treating burnout is:
A)satiation.
B)substitution.
C)revitalization.
D)positive reinforcement.
Q4) Vicarious traumatization and compassion fatigue:
A)are the result of the worker allowing clients to become dependent.
B)are the inability of the worker to engage in leisure time activities.
C)result from accumulated experiences across therapies and clients.
D)typically have an immediate onset in the face of an overwhelming catastrophe in which the worker has little time for proper rest,eats poorly,and is faced with dozens of clients in need of immediate assistance with little hope of obtaining help for them.
Q5) Why does compassion satisfaction appear to be a buffer against burnout?
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Chapter 17: Disaster Response
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Q1) A formal debriefing follows an introduction,facts,thoughts,reactions,symptoms,teaching,and reentry model.
A)True
B)False
Q2) At a minimum an ecosystemic crisis may pervade an entire community.
A)True
B)False
Q3) The NOVA model is an example of governmental efforts to develop proactive and preventive strategies for crises.
A)True
B)False
Q4) National crisis response teams (NCRT's)rapidly go out and assist communities following:
A)community-wide disasters.
B)manmade disasters only.
C)failure of local crisis agencies.
D)All of the answers are correct.
Q5) Facebook is not a critical ingredient in disaster communication.
A)True
B)False
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Chapter 18: Chemical Dependency
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Q1) Of the following statements,which is not true of aftercare?
A)Percentages of people who relapse are around 50 percent in the first year.
B)Negative emotional states and interpersonal social and environmental pressures mount.
C)Client's never encounter crisis points.
D)Aftercare maintains the client's conscious connections with the positive aspects of treatment.
Q2) Alcohol is a "drug" in exactly the same way that heroin is.
A)True
B)False
Q3) Aftercare involves all of the following except:
A)cognitive boosters.
B)possible use of drug antagonists.
C)hydro-immersion therapy.
D)family treatment.
Q4) Treatment "secrets" are a way of trying to co-opt treatment and blackmail staff.
A)True
B)False
Q5) Discuss the role of medication-assisted therapy in addiction treatment and present arguments for pros and cons.
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Chapter 19: Crisishostage Negotiation
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Q1) Of the following types of hostage takers,which would be viewed as an expressive act?
A)A father who felt his son had died a wrongful death at the hands of a hospital.
B)A car jacker who wanted to take the hostage to an ATM to get money.
C)A robber of a convenience store who couldn't get away before the police.
D)A religious cult that wanted their leader freed.
Q2) Which statement best describes the estranged hostage taker?
A)He/She has a false system of beliefs with hallucinations and delusions.
B)He/She is confused and unable to make a decision with reduced energy and affect.
C)He/She is aggrieved by the system,bears many "crosses," and has iron-clad belief system.
D)He/She conflicts with society,blames others,is concerned only for him-/herself.
Q3) Acute Stress Disorder:
A)occurs when people don't do anything about a traumatic event.
B)is early and acute in its onset but does not predict PTSD.
C)invariably happens when people are held hostage.
D)has symptoms that may be alleviated by a post-incident interview.
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