Social Work Practice Practice
Questions
Social Work Practice is a foundational course that introduces students to the principles, methods, and skills essential for effective social work intervention with individuals, families, groups, and communities. The course emphasizes the importance of ethical practice, cultural competence, and evidence-based approaches within diverse social contexts. Students will learn to apply theoretical frameworks to real-world situations, develop professional relationships, and employ a variety of assessment, planning, and intervention strategies. Through interactive discussions, case studies, and practical exercises, students gain the competencies necessary to advocate for social justice, empower clients, and address the complex challenges faced by at-risk populations.
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Fundamentals of Case Management Practice Skills for the Human Services 5th Edition by Nancy
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2
Chapter 1: Case Management: Definition and Responsibilities
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Sample Questions
Q1) A case manager's interventions can be considered therapeutic in that:
A) The case manager is a trained psychotherapist
B) The case manager can provide medications that help the client deal with emotional disorders
C) The case manager can help the client learn life skills that will make the client more effective in his or her daily life
D) The case manager can treat the client's problems without making a referral to a clinical therapist
Answer: C
Q2) The case manager should avoid using the following resource(s)in the planning stage of the client's care:
A) A family member suspected of abusing the client
B) Peer support
C) Social service agencies
D) Community resources
Answer: A
Q3) What are the 4 levels of case management?
Answer: <i>Intensive,Administrative,Resource Coordination and Blended </i>
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Chapter 2: Ethics and Other Professional Responsibilities for Human
Service Workers
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Sample Questions
Q1) A care provider would not break a client's confidentiality when:
A) State law in the particular case does not include a duty to warn
B) The client poses a threat to others
C) The court mandates that the social service provider turns over certain information about the client
D) Your agency is sued for malpractice
Answer: A
Q2) Name one of the situations where it legally fine to break confidentiality. Answer: One of the situations where it is legally permissible to break confidentiality is when there is a duty to warn or protect third parties who may be at risk of harm. This is often referred to as the "duty to warn" principle, which was established in the landmark case of Tarasoff v. Regents of the University of California (1976). In this case, mental health professionals have a legal obligation to breach confidentiality if a client poses a serious and imminent threat to the life or safety of another person. The professional must take reasonable steps to warn the potential victim and to notify law enforcement if necessary. This principle has been adopted in various forms across many jurisdictions, reflecting the ethical and legal balance between maintaining client confidentiality and protecting individuals from harm.
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Page 4
Chapter 3: Applying the Ecological Model: A Theoretical
Foundation for Human Services
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Q1) We apply the ecological model of human services in order to:
A) Understand the client's problem on its own, without the distraction of others' opinions
B) Help patients who express an interest in environmentalism
C) Weed inappropriate candidates from the helping professions
D) Understand the individual within the overall context
Answer: D
Q2) A person's individual characteristics interact with external circumstances to affect his or her outcome.Some of these individual characteristics (micro level context)include:
A) Prejudice and discrimination
B) Family
C) Motivation
D) Social class
Answer: C
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Chapter 4: Cultural Competence
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Sample Questions
Q1) Describe what the author defines as a stranger?
Q2) Briefly define prejudice.
Q3) Seeking exceptions to cultural stereotypes helps us to:
A) Understand the individual's culture better
B) Better place the individual in the context of his or her culture
C) Reduce our own anxiety or uncertainty about the individual
D) Gain a more accurate understanding of the individuals we are serving
Q4) Name 4 countries that tend to be individualistic
Q5) Name 3 ways that people in collectivistic cultures handle conflict.
Q6) What are 3 ways individualistic cultures view time?
Q7) Cultural competence in human services workers to improve cross-cultural communication is achieved by:
A) Being more adaptable to, and flexible in, choosing how to respond to situations
B) Focusing on serving one or two cultural groups in order to increase specialization
C) Increasing opportunities for persons from individualistic and collectivist cultures to interact
D) Attributing the client's negative behavior to the environment or his or her circumstances
Page 6
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Chapter 5: Attitudes and Boundaries
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Q1) The client may remind the case manager of someone from the past that causes the case manager to identify with the client.This is an example of:
A) False attributions
B) Positive transference
C) Negative transference
D) Countertransference
Q2) Briefly define transference.
Q3) ______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.
A) False attributions
B) Positive transference
C) Negative transference
D) Countertransference
Q4) Name 2 false attributes.
Q5) Briefly define countertransference.
Q6) What are the 3 basic helping attitudes?
Q7) Name 2 ways in which case managers discourage clients.
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Chapter 6: Clarifying Who Owns the Problem
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Q1) The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:
A) Allow the client opportunities to exercise self-determination and independence
B) Make certain that all therapeutic goals are achieved
C) Make certain that the client find the solution
D) Make certain that he or she demonstrate no difference between the professional relationship and a friendship away from work
Q2) How should a case manager resolve an issue if they own the problem?
Q3) The person who owns the problem is:
A) The client
B) The case manager
C) The person whose needs are not being met
D) Meddling and pushy
Q4) When the client owns the problem,______.
A) The human services worker must take the reins in solving the problem
B) The human services worker must decide how much help to give
C) The client must take the reins in solving the problem
D) The client must demonstrate self-reliance in achieving the goal
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Page 8
Chapter 7: Identifying Good Responses and Poor
Responses
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Sample Questions
Q1) Poor responses in a therapeutic setting tend to:
A) Set up barriers to real understanding and dialogue
B) Promote dialogue and collaboration
C) Involve the client in arriving at a solution
D) Give the impression that the client is on an equal footing with the worke
Q2) Describe and give 2 examples of how a case manager can invite collaboration.
Q3) "You probably have some ideas too" is an example of:
A) An appropriate response when you cannot change the situation where the client has a problem
B) A way to agree when disarming anger
C) Positive feedback
D) A question that invites collaboration
Q4) Good responses in a therapeutic setting tend to:
A) Require practice to make them automatic
B) Promote withdrawal and defensiveness
C) Promote withdrawal and defensiveness.
D) Make clear the superiority of the worker
Q5) "It appears to me that ." Is an example of what?
Q6) Provide an example of praising a client.
Q7) What is the difference in giving false praise versus positive feedback? Page 9
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Page 10
Chapter 8: Listening and Responding
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Sample Questions
Q1) List 4 other words for that might describe anger.
Q2) You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant. They believe the father of the baby is a 20 y.o.man who lives up the street. When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her.<u> Write an open question you would ask the parents.</u>
Q3) Reflective listening gives clients the feeling that:
A) They are indeed in a crisis situation
B) They are truly being heard and understood
C) The worker is avoiding arriving at a solution to their problem
D) The clinician is being repetitive
Q4) In order to respond adequately to the content of what the client is saying,a skilled listener should:
A) Verify that the client is telling the truth
B) Provide advice to the client
C) Check the accuracy of the information he or she heard
D) Listen for changes in the facts of the story for signs of lying
Q5) What are 4 other words to describe overwhelmed?
Q6) List the 2 positive reasons for reflective listening.
Page 11
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Chapter 9: Asking Questions
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Q1) Appropriate questions to ask during the interview include:
A) Those that explore tangential topics in order to satisfy your curiosity
B) Those that are value neutral
C) Those to which there is clearly one correct answer
D) Those to which the client is aware that you already know the answer
Q2) What is the trouble with starting a question with "Why?"
Q3) Open questions can serve to:
A) Clarify certain aspects of the other person's story
B) Make clients tense and defensive
C) Provide needed identifying information about the client
D) Put the clinician ill at ease
Q4) What are the 3 instances when it is necessary to ask questions?.
Q5) Describe and give 2 examples of open questions a case manager might asked a client.
Q6) "Did Dr.Langley prescribe any medication when you saw her in the past?" is an example of:
A) A question that directs the clinician toward a solution
B) A closed question
C) A prying question
D) An open question
Page 12
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Chapter 10: Bringing up Difficult Issues
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Q1) "The way it appears,housing certainly isn't a high priority for you! You never follow through" is an example of a(n):
A) I-message
B) Prying question
C) Inappropriate confrontation
D) Appropriate confrontation
Q2) The clinician uses confrontation because:
A) The clinician owns the problem
B) The client owns the problem
C) Both the clinician and the client own the problem
D) It is up to the client to find a solution
Q3) At times,the clinician must advocate for the client by confronting others who may be interfering with the clinician's ability to interact effectively with the client.The clinician's message in this case must be:
A) A request for advice or suggestion
B) Tentative
C) One in which a display of anger is justified
D) Pleasant, but firm
Q4) A case manager should focus on tangible behavior.What does tangible mean?
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Chapter 11: Addressing and Disarming Anger
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Sample Questions
Q1) Name one reasonwhy a client might be angry.
Q2) The number one mistake case managers often make when clients are angry with them?
Q3) In David Burns' Feeling Good,which of the following is not one of the recommended four steps in disarming anger?
A) Being appreciative
B) Finding common ground
C) Cutting off the counselee and redirecting him or her to a more relevant or relaxed topic
D) Asking for more information
Q4) What part of the following statement is the case manager's opinion: <i>"I will honor your request but I feel you are avoiding a real source of help."</i>
Q5) Focusing on a solution in order to disarm anger is best described as being:
A) Conciliatory
B) Reciprocal
C) Collaborative
D) Negotiated
Q6) What are 2 reasons why it is important to disarm anger?
Q7) Name 2 of the 4 steps in disarming anger effectively.
Page 14
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Chapter 12: Collaborating With People for Change
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Q1) A person may find that he cannot sustain the new behavior or way of being over a long period of time.This is known as:
A) Shame
B) Doubt
C) Relapse
D) Motivation
Q2) A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.
Q3) Name 2 symptoms of a discouraged client.
Q4) Reflective listening is best used:
A) After each individual probing question
B) At the end of a series of probing questions
C) When the client cues that he or she has something constructive to add
D) Only when you sense it is vital for the client to "re-hear" what he or she has said
Q5) Discuss 2 common mistakes case managers make when they see ambivalence in their clients
Q6) Name 2 of the 5 stages of change.
Q7) Coming Alongside is another way of saying what?
Page 15
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Chapter 13: Case Management Principles: Optional Review
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Sample Questions
Q1) Name 2 of the 4 guidelines for filling out forms.
Q2) While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:
A) Risks of harm to self and/or others
B) Intonation of voice
C) Intonation of voice.
D) Motivation
Q3) When recording the "chief complaint," the person conducting the intake should:
A) Strive to be concise yet accurate
B) Go into as much detail as possible; the details of the complaint can be "whittled down" later
C) Describe the reasons in generalities
D) Include all relevant background information
Q4) Pertaining to the intake item of "chief complaint," it is essential to record:
A) Why the client called but only in general terms
B) The specific catalyst for the call
C) How the client obtained the contact details for the agency (if self-referred) plus the complaint itself
D) Why the client decided to call now
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Chapter 14: Documenting Initial Inquiries
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Q1) The general purpose of an initial interview is to .
Q2) Write an open question that can help the client begin to tell their story.
Q3) The initial meeting is the time to discuss:
A) Confidentiality and portability
B) Confidentiality, portability, and your theoretical approach
C) Portability, secrecy, confidentiality, insurance reimbursement, and final treatment plan
D) Portability, confidentiality, and limitations of confidentiality
Q4) The treatment plan developed in the first session between client and counselor can be described best as:
A) Speculative
B) Rough draft
C) Tentative
D) Temporary
Q5) Discuss your thoughts on why having personal items (e.g.pictures of your family)may be inappropriate.
Q6) Name 2 tasks that need to be completed at the initial interview.
Q7) Identify 1 thing a case manager can do to prepare for the initial interview with a client.
Q8) What is your understanding of<i>
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Chapter 15: The First Interview
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Q1) It is considered _______________ that no questions be skipped during the social history assessment.
A) Generally unimportant
B) Somewhat important
C) Very important
D) Critical
Q2) A comprehensive medical assessment requires all but which of the following?
A) Allergies
B) Childhood illnesses
C) Surgeries
D) Fears and phobias associated with medical care
Q3) The "Impressions and Recommendations" section of the social history includes the initial findings of the professional and insight and input which will form the basis of:
A) The counseling approach
B) The treatment plan as devised by the counselor
C) The treatment plan as coplanned by the counselor and client
D) The theoretical approach of the counselor as pertains to treatment
Q4) Name 2 things a case manager might note under <i>impressions.</i>
Q5) What are the 3 things that should be included on a brief social history?
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Chapter 16: Social Histories and Assessment Forms
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Q1) Which of the following is not found in the DSM IV - TR?
A) Predisposing factors for many disorders
B) Diagnostic criteria
C) Differential diagnoses
D) 265 total diagnoses
Q2) One of the key changes in the third edition of the DSM was that:
A) Unconscious motives were finally addressed
B) Unconscious motives were finally put on equal par with tangible symptomology
C) Unconscious motives were removed from reference
D) Statistical measures were introduced to accurately assess unconscious motives
Q3) The <i>Diagnostic and Statistical Manual of Mental Disorders</i> is a collection of:
A) Medications used to treat mental disorders
B) Diagnoses of mental disorders accompanied by symptoms
C) Behaviors associated with mental disorders
D) Medical terminology directed towards physicians
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Chapter 17: Using the Dsm
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Q1) A "contemptuous" disposition on the part of the examinee would be comprised of:
A) Speaking while revealing little or nothing
B) A palpable air of superiority
C) An expressed sense of entitlement
D) Asking for favors or favorable treatment
Q2) If you know that the diagnosis for schizophreniform disorder is an episode of the disorder lasting at least 1 month but less than 6 months and you must make the diagnosis without waiting for recovery,you would mark the diagnosis:?
Q3) Steven is the subject of a mental status examination (MSE).You,the counselor,should pay particular attention to all of the following except:
A) Verbal communication and nonverbal communication
B) Content of Steven's communication
C) Nonverbal communication
D) Steven's diagnostic history
Q4) A euthymic mood is what type of mood? How does it differ from a labile mood?
Q5) Name 3 attitudes a case manager might note on the MSE?
Q6) Loose associations refers to what type of behavior pattern?
Q7) Severe akathisia also is what?
Q8) Describe what tardive dyskinesia is
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Chapter 18: The Mental Status Examination
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Q1) Your client "M" has undergone an HIV test.Much to his relief,the test came back negative.The results can be released:
A) Freely
B) With verbal consent only
C) Without need for a formal release because the shame factor is no longer present
D) Only with the proper release form
Q2) When sending general information on a past client which contains references to HIV-AIDS to an agency which requested it,an HIV-AIDS release is:
A) Always needed
B) Recommended
C) Never needed
D) Not always available and not always needed
Q3) The client "speaking" on a general release form is exemplified by the phrase:
A) "I hereby authorize"
B) "Being of sound mind, I consent to "
C) "I 'Fill in name' empower "
D) "On this day 'Fill in date,' I 'Fill in name' hereby authorize "
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Chapter 19: Receiving and Releasing Information
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Q1) As regards the treatment plan,if no complications are foreseen,a review should be conducted ____________after initial creation.
A) 14 days
B) 30 days
C) 60 days
D) 90 days
Q2) Name 3 common barriers that can prevent a case manager from fully understanding a client.
Q3) Intellectual Disability is most likely to affect which part of the service plan?
A) Follow through
B) Conception
C) Signing
D) Planning
Q4) When assessing for strengths in all clients,particularly children,it is highly useful to present them with:
A) Choice
B) Prompts
C) Open-ended questions
D) Verbal and nonverbal cues
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Chapter 20: Developing a Service Plan at the Case Management Unit
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Q1) Which of the following is not a stated goal for your planning meeting?
A) Drawing up of a tentative service plan
B) Deciding on the proposed level of case management
C) Diagnosis
D) Decisions regarding service provision
Q2) Following the planning meeting,the case manager should meet with which individual first?
A) The client
B) A supervisor
C) The head of the panel
D) The head of the agency/agencies that will be providing treatment to the client
Q3) Which of the following is not a task of the case manager as pertains to the planning meeting?
A) Facilitation
B) Teaching
C) Advocacy
D) Service provision
Q4) What are the 3 goals for a planning meeting?
Q5) Name the 3 things recommended to bring to a planning meeting.
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Chapter 21: Preparing for a Service Planning Conference or Disposition Planning Meeting
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Sample Questions
Q1) In general,which of the following is not a typical procedural manner of making an initial referral?
A) Fax
B) E-mail
C) Phone
D) Old-fashioned mail in an envelope
Q2) A client becomes a formal participant in your caseload following:
A) The initial assessment
B) The establishment of a plan
C) A verification letter
D) A referral
Q3) Which of the following is not an activity completed following the case meeting?
A) The supervisor signs the formal service plan.
B) The final plan is discussed with the client.
C) The final service plan is rewritten.
D) The client is asked for feedback, and an assessment of his or her feelings is undertaken.
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Page 24
Chapter 22: Making the Referral and Assembling the Record
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Q1) Write a contact note for the following: Maria came to see you today after a night of drinking with her friends.This is the third time this has happened in 6 months.You discuss your concern with her.Maria refuted the idea that she has a drinking problem and became hostile and loud.She left the appointment very angry and you are frustrated by her behavior.No follow up was scheduled.
Q2) What is the minimal requirement for a counselor as regards the monitoring of service delivery to his or her client?
A) A face-to-face meeting takes place at least once per month
B) A phone meeting takes place at least twice per month
C) Efforts are made to monitor the services
D) At least one meeting is held during provision of services
Q3) Which of the following is an appropriate way to describe a client?
A) Has a handicap
B) Has a disability
C) Has a birth defect
D) Suffers from partial paralysis
Q4) What are 2 governmental requirements when documenting a contact with a client?
Q5) List 5 words that could be construed as judgmental in documenting a contact with a client
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Chapter 23: Documentation and Recording
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Q1) Once the treatment plan is established and the counselee becomes part of a caseload:
A) The counselor has carte blanche to interview any relevant person.
B) The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are not divulged.
C) Monitoring is subject to rules of confidentiality.
D) All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.
Q2) The most crucial aspect of follow up,as opposed to other forms of monitoring,is:
A) Rapport building
B) Stabilization
C) Ensuring physical well-being
D) Averting harm to self or others
Q3) Briefly describe the financial purpose of monitoring services and following a client.
Q4) List and describe the 4 steps involved in responding to a crisis.
Q5) Describe how a case manager can monitor a client outside of the office environment.Be sure include the advantages of doing so.
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Chapter 24: Monitoring the Services or Treatment
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Q1) A goal is most often decided upon by two parties only,the client and his or her case manager.An exception is:
A) A court-mandated counselee
B) A violent offender
C) A counselee not yet at the age of majority
D) A counselee with mental retardation
Q2) The provider agency:
A) Receives general goals, which it then formulates into specific goals and objectives
B) Receives specific goals, which are scaled back into broader expectations
C) Makes no changes to the goals you have sent; they are simply a surrogate that enacts the plan
D) By law cannot deviate from the goals and objectives sent by the referring agency
Q3) Each objective has:
A) The same target date
B) A specific target date
C) A flexible target date
D) An open-ended target date
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Chapter 25: Developing Goals and Objectives at the Provider Agency
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Q1) List 4 things that need to be included in the discharge summary.
Q2) List 2 reasons why a case manager might close a case.
Q3) The discharge summary must include at least ___ dates.
A) 2
B) 3
C) 4
D) 5
Q4) Medications noted on the discharge summary must include:
A) Any and all medications prescribed by doctors associated with the present case management team
B) Any and all medications prescribed by doctors, internal or external, during the tenure of the current treatment
C) Any and all medications prescribed by doctors during the past 5 years
D) Medications prescribed by doctors associated with the present case management team that have not been discontinued
Q5) What are the 2 things a client should receive from a case manager when a case has been successfully terminated?
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Q6) What,specifically,should be discussed in a final interview with a client: name 2-3 items.